Best Buy Athens

Everything was good from checking in curbside to them bringing my packages out. It was all done quickly with little to no wait time.

Had a great experience at this Best Buy today. Had an appointment with the Geek Squad today to troubleshoot my dash cam. They were super friendly, fast and helpful. Everyone else we encountered was also friendly and offered assistance without feeling overbearing. A good experience all around from making the appointment, getting the reminders, asking for help locating the automobile bay, and browsing the store while waiting. And as an odd addition to the experience, while we were waiting inside the store, near the Geek Squad car bay, we heard a very loud and alarming scream come from inside the store. I was impressed that multiple Best Buy employees were prompt in investigating the sound and check on the customers. I could imagine being tempted to avoid investigating for fear of confrontation or a scene if it were me.

Great store

The reason I even gave two stars is because the sales rep did a great job in getting my order filled. But then he told me my receipt would be emailed. It wasn't. I tried to get on their web site to retrieve a receipt but when I tried to sign in, I was told a verification code would be emailed but never was. Then I tried using my phone but no verification code came on my phone either. So I got on chat and the rep said he/she had sent an e-mail with the receipt and to wait 30 minutes (I guess the rep is sending it from Venus or Mars). Never came. So I tried again with another chat rep. They sent it to my e-mail and even sent it to my wife's e-mail address (told me to wait 2 hours to receive. Must be from another galaxy, altogether). Never came to either addresses (it should be noted here, these are the people who sell advanced computer systems. Go figure). Now, I'm going to have to drive 50 miles back to the store to simply get a receipt for a purchase. Come on, people. We're not cracking the Divinci Code, here. Just e-mailing a receipt. Your company should do better.