Clean and easy to park with helpful staff
Ordered a 75 inch tv and installation. Had to wait almost a month with delay after delay. Team finally shows up to install, mounts it on the wall and turns it on....screen has a huge crack. Team takes it back and tells us they will be back later that afternoon with the same tv or upgrade. Multiple phone calls later no one will give us any type of resolution. I requested refund and they said they can't do that either since tv was "delivered". So now I have no tv and no refund and no one will return my calls. Be afraid, be very afraid. Never again.
Update: Almost two weeks has gone by and still no replacement tv. They sent me a list of replacement options. I picked one and oops, no sorry we don't have that one anymore. I pick the other one and now I am still waiting on the store manager to "return" from wherever they are to exchange a broken tv I was given two weeks ago. I will never spend another penny with this company for the rest of my days.
Response from Best Buy
July 10, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you've had these issues with your TV delivery and installation. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/vTULBl), Twitter/X (https://bby.me/GC9ihL), or Instagram (https://bby.me/SZ2ESR) and mention your "Google review #185326," we'll be happy to look into this with you and help out.
Bought two TVs here. Both dead-on-arrival (DoA) with cracked screens. Best Buy wouldn't accept them back as returns because they said they had cracked screens. Well, duh. Thanks goodness there's credit card disputes.
I'll never buy anything from Best Buy again.
Knowledgeable staff, Good inventory of laptops.