Horrible experience with both in store purchase and installation. Associates in store were very pushy with trying to upsell more expensive products. During home installation, I was given a time window but Geek Squad tech called over an hour early and said he was 4 minutes away. I left work and met the driver leaving my neighborhood as I was pulling in. He cancelled my installation, saying I was not at home to meet him, after I left work and raced home. I called him and texted him but he did not respond. Horrible service all the way around.
Edit: I did respond as Best Buy requested, and I am going to post that response here also to provide extra details to my original post: Today was supposed to be my in home installation of my new TV. For this installation, I pre-paid $269.99. I was given a window of 11:30-3:30 for the installation, so I went to work at 8 and planned to come home during the time frame they gave me. At 10:19 am, I received a call from the Geek Squad tech saying he was 4 minutes away from my house. I told him that I was at work and this was not within the time frame I was given. He said he could only wait 15 minutes and if I was not at my house then the installation would need to be rescheduled. I raced out of work and sped home. I passed the Geek Squad van as I was entering my neighborhood and he was leaving. I called and texted him that I was home but he cancelled my appointment. I lost time at work and did not receive the expensive installation I paid for. I immediately requested a refund for the installation and do not intend to shop at Best Buy again in the future. I have already found a private individual to install my TV for a fraction of the cost I was prepared to pay Best Buy.
Response from Best Buy
February 20, 2026
Hello, thank you for leaving us a review. Knowing your installation will occur during the window you were given is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #119703".
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Lex & Chandler are the only two things keeping me a best buy customer in 2026.
Randee M
February 14, 2026
We come here all the time for computer parts and accessories. Friendly staff. This trip really bothered me. I get trying to get people to sign up for stuff, but continuing to try and convince me after I said no multiple times is ridiculous. I said NO.