I wish this location was bigger, it deserves to be. I am an engineer for a living and I get to travel across the United States and pop into random Best Buy's all the time. Despite this one being a smaller location with limited supply and quantity on hand its still a good location. I have a manager there that always treats me well. Bends over backwards and does what he can for me lots of times and I appreciate his hard work and dedication. I have never had a problem with this location. Thank you for providing the good customer service that you do and helping me whenever I come in to make a large purchase.
Absolutely the worst, they sent me a mini fridge and it is damaged. They want to give me 9 dollars back. Or I can send it back and get another one. WHO HAS THE TIME TO REPACK THIS THING, WAIT FOR UPS TO PICK UP, THEN AND ONLY THEN THEY WILL SEND ME ANOTHER MINI FRIDGE. who has the time for this. I spent an hour during my lunch break for this. This is why people dislike Best Buy.
Response from Best Buy
November 04, 2024
Hello, Jim.
Thank you for reaching out. I understand how receiving a damaged item would be frustrating and we would be more than happy to look into this for you and see what options are available.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 64387284.
Best,
^AllisonS
We have been trying for 6 months to get a refund check for $1,511 I have personally made over 20 calls and been transferred over 100 times trying to get this refund check!! Never buy anything from Best Buy!! If you ever need to get your money back it will not happen! They will transfer you to 500 different agents we will now proceed with Better Business Bureau online reviews and a lawsuit against Best Buy!
Response from Best Buy
October 23, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. We strive to assist our customers in a timely and accurate manner, so this is far from the feedback that we want to hear.
So that we can look into this closer, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64345318” when reaching out on social media.
Regards,
^Ravi