Best Buy Athens

VERY DISAPPOINTED!! Looked up phone number for store called got a customer rep ‘Mary’. Told her I needed Apple Watch battery. Asked if I could walk up and them change it on site. She said yes. Drove 1.5 hours to be told I had to have an appt and then the watch has to be sent off. They could not even see me after bad information from their customer service. I will never buy anything from Best Buy again. Horrible customer service at the corporate level.

Emmanuel was super helpful and made my shopping experience easy and enjoyable. I ended up having to return a laptop because it didn't have enough RAM and he made sure I got one that fit my needs and my budget. He made the exchange process simple and answered any questions I had along the way. Best Buy definitely needs more associates like Emmanuel, and in my humble opinion, he definitely deserves a raise. Thanks Emmanuel!

Purchased several items including LG oled and washer dryer. Dryer had issues. Tried for a YEAR!!! To get it replaced and the delivery team no called no showed three times!! Then the LG screen went out and store claimed I was outside my membership window that they cancelled on me. Buy from anywhere else. Best Buy is the worst

I have never experienced such poor treatment as I did during this interaction with Best Buy. The Geek Squad store manager, April, was unwilling to help and was rude from the start. As I attempted to explain my issue, she repeatedly interrupted me and dismissively told me what Best Buy “does and does not do,” without first listening or reviewing the details of my situation. I ultimately had to take control of the conversation and insist that she read her own notes to understand the issue properly. This experience was compounded by the behavior of the repair technician, whose conduct was unprofessional and racially offensive, as well as by the manager’s misleading statements and extremely poor customer service. If I could give this experience a zero rating, I would. I attempted multiple times to report this matter by phone. Several calls were disconnected by customer service representatives, including Jumz and Julio, and another representative whose name I was unable to record. When I called again, I was informed that no manager was available to speak with me, which is unacceptable. I explained the entire situation to another associate and expressed my concern that my Total Tech/Best Buy membership is approaching renewal. Given the confusion, mistreatment, and lack of accountability I experienced, I requested either a credit or some form of consideration. I was assured that my concerns would be escalated and that I would receive follow-up. I am still waiting. Overall, this has been a deeply disappointing experience. There appears to be little concern for the conduct of your associates—both in-store and over the phone—yet I continue to receive constant promotional messages. Best Buy presents itself as a premium retailer, but recently even discount stores have demonstrated better basic customer service. Shame on Best Buy for how this situation was handled and for failing a long-time customer. I will be sharing this experience publicly to reflect how poorly this matter was addressed.