Best Buy Athens

They were so nice and we bought some stuff quickly

Emannuel is one of the nicest retail workers I've met in a while: I told him I had a cut on my arm while I was shopping and he got a bandaid for me which was super kind :). Also just great at his job

Athens, GA Best Buy, Poor Service: This past Friday - Went for scheduled appointment…6-8 people in line ahead at my appointment time; one worker and back-up Manager manning the Geek Squad desk. Inadequate staffing present. No acknowledgement of customers in line for their appts. No questions by staff or announcements, no offers to change to appointment time. No phone call or offer to help not only us but no other customers present. Made a new appt with “gatekeeper” worker at entry to store desk. Monday- Cancelled twice via their Best Buy website the upcoming appt on Tuesday due to personal reasons. Continued to get notice of Tuesday appt. Unable to attend. Updated scheduled appt for Wednesday. Never received confirmation or other notice of Wednesday appt. Tuesday - made scheduled Geek Squad (My Total Reward member since beginning of year) appt for Thursday. Thursday - arrived 5 minutes early for my appt. 2 people sitting at desks, no employee(s) present. Asked girl at desk if she had been helped and she said they had her phone in the back. Could hear male/female employees talking and laughing in back. Customer at desk said her appt time was the same time as mine (?). My name was on their scroll board with the appropriate time; no other name present. Female Employee came out to the girl and never acknowledged my standing in line with equipment. Next male employee came from back and addressed male sitting at desks; no acknowledgement or anything from this employee either. Appointment - time scheduled for 12:40…male employee finally asked if I had an appt! The actual time was 15 minutes past my appointment without acknowledgement, information, or any assistance from any Best Buy employee. I complained and he went to get “someone”. He came back with a blonde haired Woman employee. She did not identify herself. I asked if she was a manager and she replied she was a “Supervisor”. I explained this entire experience from Friday, including no acknowledgement or updates/advisement’s to appt times, delays, (mind you there are no chairs or places to set equipment you are standing in line holding(!!!) today! I also advised her that we spent quite a bit of money in this store for our different tech needs and that we were My Total Rewards members. I explained that if we could not receive “guaranteed” service at their scheduled times with reasonable assurance, that we wanted a refund of our pricey (!) payment for said membership. However, if they could help at this time and proceed with services since I’d now been waiting over 25 minutes past my appt, we could possibly reconsider the refund of our money for their plan. THEN, omg, she saw another employee in another department and told me to “hold on” because she needed to go tell this other employee something. I waited for several minutes and left. My time is valuable and the lack of even good customer care was so lacking for the third time in less than a week! I have no idea if other Best Buy stores operate with such poor customer service or not, but I’d definitely avoid this store! We’ve had other negative experiences with their employees not knowing the products, not making sincere attempts to secure information on their products, or how to even demonstrate their products, and their own calls for other assistance remaining unanswered. Since there are competitors out there and even other community and online sources for equipment and tech assistance, I strongly encourage you to avoid Athens Best Buy and try other companies, stores, and services! And, YES, we want a refund on the plan they said would help us! 👎🏼👎🏼👎🏼👎🏼👎🏼

Kendall was amazing while shopping for a new laptop! Very knowledgeable and kind. Will be returning!