Best Buy Athens

Had just what I needed placed order got it same day! very nice and intelligent staff.

The one stop shop for gadgets. Lovey,lovey

My experience in purchasing a new TV from the Athens Best Buy was stressful, time consuming, discounting, and even dismissive. In early August I went to purchase a new TV explaining to the young man I had purchased a top of the line Samsung 10-years-ago. Without showing me screens in the showroom he selected a box with a Samsung TV and said I would love the picture. "I sold 20 last month and not one complain or one return," he said. Unpacking the TV at home with no manual, I watched a couple of YouTube videos. When I turned the TV on I was very disappointed. Two days later, I returned the TV and two other salesmen said they had the one for me with a better picture and on sale. I brought it home and went through the same drill with the same frustrating outcome. A week later my wife and I returned the TV and a female salesperson looked at my previous sales slips and said, "Oh, I knew you wold not have liked the pictures." She proceeded to teach us the various distinctions of TVs and then said, "Let me show you a couple of screens. The one we liked was not a Samsung, but a Sony. She then politely inquired as to your price range. It was on the high side, but we bought it. Beautiful picture and we are happy. When she said the OLED picture was the gold standard it is! But to have felt like I was inconveniencing the initials sales persons did not feel good at all. Plus, no one at the store answers the phone; they all go to call centers. On the phone the help with Samsung was mediocre; with Sony, superlative. I am certain I will never purchase another item from Best Buy. Took the wind out of my sails and the first three young salesmen didn't want to spend time with this old man.

Best Buy just lost a customer. I received a call from Geek Squad regarding my device so I tried to call them back. An AI operator took the call and asked a series of useless, annoying questions. The bot finally told me it was transferring me to “someone who can help” and after waiting on hold for a very long time listening to obnoxious hold music, I was connected with a woman who I’m now convinced was not in the US. I asked if I was speaking with the store and she said no. I asked if she could transfer me to the store and again she said no. She told me Best Buy stores no longer take calls. That’s perfectly fine, but I will not be participating in that nonsense.