Best Buy Athens

See I usually like to purchase online and just pick up from this place because the customer service is quite awful there. But now even your PRODUCTS are misleading and a SCAM. I called before hand to their crappy call center to verify a quote “excellent pre-owned iPhone 15 pro max”’for my mother and originally I wanted to buy the 17 or 16 pro max in 256gb and in store that way I could surprise her rather than waiting for it to ship but of course they didn’t have any, so I found the pre-owned that seemed alright to me since it was close to what I was looking for but MAN do these people have a way of lying not only does this phone NOT work but you couldn’t even set it up as a new phone due to it overheating and every time I tried to swipe up on the screen it just glitches out and YES I tried restoring it 3 TIMES and NOTHING it’s still the same and the fact that this company even had the NERVE to call this lemon phone “Excellent pre-owned” sickens me. Definitely not buying anymore pre-owned items that they claim are in “Excellent condition”.

Made an appointment for phone screen repair 3 days ago. Scheduled my entire day and most of the week around the appointment. Arrived at the store 10 minutes early and they said they couldn’t do it today. No phone call, no email, no text, no communication whatsoever. As a former employee, this makes me sad.

Custom service at Best Buy in Athens, Ga. Sucks. Full Stop.

Terrible and dishonest service from the Geek Squad at this location. Item was promised to be repaired under warranty (which was less than a month old) but made us pay for shipping. Once it arrived at the KY center, we were sent an estimate for an additional payment of $500. They misrepresented their services and then made promises not kept. Unethical business practices and incompetence is a definite way to sink a business. Mind you, multiple attempts to contact the store and customer service met with negative results. Promises made to return calls and to get clarification never occurred. I will gladly leap with joy when every Best Buy closes. It will happen with the way this organization screws people over.