Best Buy Athens

Had new laptop setup and fixed several glitches in phone by Geek Squad member Warth at the Athens Ga Best Buy. He was fantastic.⁶

WORST customer service!!! Trying to get somebody to answer the phone is inpossible. The geek squad is awlful. You are better off buying a new computer if you need a new battery. They have had my computer for 2.5 weeks for a simple battery replacement. Tried for 3 days to get throught to talk to someone, always had dropped calls. Finally spoke to someone but the language barrier was to difficult to understand nor did this person understand my needs. Find a different place to take your computer.

Go to ANY other Best Buy. Or better yet, go to any other store, period. I called and asked if they can replace the keyboard (mechanical issue only) on my laptop. I was asked for the model etc and I gave that info. The woman said they can replace it, and advised me to buy the replacement part myself to avoid delays. I did, and the day the keyboard arrived at my house, we made the appointment for 215 the following day. After driving an hour to get there, we had to wait for multiple walk-in customers before they would see us. At 230, we were told by a redhead guy named Ben that no, they are never allowed to repair our brand of laptop (and no this is not an apple laptop) even though the woman on the phone said they could. He also said they never accept if we purchase our own replacement part, that they have to do it, again even though I was told something completely different over the phone. We were then told that the person who we were SCHEDULED to see was out at lunch and we would have to wait even longer. At 3pm they came and took the laptop to "look at it." They brought it back a bit later and said that no, they cant do it. They wasted HOURS of our time and wasted our money, in both replacement parts and in two hours of gasoline spent to get there. If these jokers can't replace a keyboard then they have no business claiming to be an electronic repair place. When asked, Ben said they can install "plug in play" things like RAM. My DOG can do that, man.

He appointment to have battery changed in my phone . Drove hour and a half to this location .appointment was at 12.took 16-20 minutes to even get aknowledged . After I finally was called I was told they may not have battery , luckily they did but said it would take 5 hours at least to change. So I refused this wonderful service and went over to the new phones and decided I would just purchase a new one but there was an issue there they didn’t have anyone available from at&T to login and set up my phone so after a 30 minute wait I decided enough was enough and I left . Best buy and Apple should be embarrassed with this type of service .dm’d them as requested but have not received a reply so thst was not a sincere request .