Best Buy Edgewood

Easy easy

Not busy very professional

GREAT 😃👍🏽

terrible experience here! will definitely never go back. I purchased a laptop here, and they told me I'd still be able to mail in my old one after transferring everything myself (at home), only to show up and have them tell me that that was not an option, I would have to surrender my current laptop before getting a new one. They suggested I buy a cheap hard drive (quoted at $30 but marketed there for $150-200) to transfer my data only (which obviously if you have a mac, doesn't capture all the settings, etc). OR I could make an appt several days later to have them transfer my data (which itself was quoted to take 2-4 business days). then the manager said I could not cancel my trade in quote and simply take the new computer (which was completely paid for). their suggestion was that I could spend the entire day in their store with the wifi they even said was bad to transfer things between my laptops... who has time for that? in the end I spoke with a helpful representative who allowed me to cancel my trade in and just take my new laptop (I will do my trade in directly with Apple). Even though the manager tried to derail my conversation with the only person who had been helpful and told him that the rep who was helping me maybe 'wasn't following the rules'. He literally saw us having a conversation and came up to try to stop it. Honestly, terrible experience, mostly with the manager going out of his way to be above and beyond unhelpful and provide zero solution, actually trying to prevent us from finding one. Not sure who goes out of their way to be so purposefully unpleasant and provide horrible service.