Frequently Asked Questions About Best Buy Edgewood
How do I check product availability at the Edgewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Edgewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Edgewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Edgewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3960 reviews)
Jaisa G
April 10, 2026
5 out of 5
Wade and Michael gave me top service. Everyone was super helpful. Much appreciated.
Hannah R
April 08, 2026
5 out of 5
GOOD NEWS! This is a dog friendly store! Don’t want to leave your dog outside? No problem. I saw a lady bring her non-service poodle right in and no one said a thing. She even dropped the leash and the dog roamed around on its own for a full 5 minutes. Very cool. I’ll bring my dog next time too.
Emily D
April 08, 2026
1 out of 5
I ordered a humidifier that began malfunctioning after 2 weeks. I brought it to the store and they refused to give me a refund nor store credit. I asked if I became a member if I could use the 60 day return policy. They said no but I should join for future purchases. I will not be shopping here ever again after this experience. Go anywhere else! I've never heard of such a strict return policy.
Zaria J
April 07, 2026
1 out of 5
Would leave 0 stars if possible. Store manager Michael Baeton is extremely rude and unprofessional and no help, especially after receiving an incorrect tv and refusing an exchange for the actually tv I ordered or a refund. Had to file a police report. DO NOT GO TO THIS LOCATION.
Response from Best Buy
April 07, 2026
Hey there, Zaria,
We understand your concerns surrounding the interaction you had with our employee. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/nnH0b9), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139438.