Best Buy Edgewood

terrible experience here! will definitely never go back. I purchased a laptop here, and they told me I'd still be able to mail in my old one after transferring everything myself (at home), only to show up and have them tell me that that was not an option, I would have to surrender my current laptop before getting a new one. They suggested I buy a cheap hard drive (quoted at $30 but marketed there for $150-200) to transfer my data only (which obviously if you have a mac, doesn't capture all the settings, etc). OR I could make an appt several days later to have them transfer my data (which itself was quoted to take 2-4 business days). then the manager said I could not cancel my trade in quote and simply take the new computer (which was completely paid for). their suggestion was that I could spend the entire day in their store with the wifi they even said was bad to transfer things between my laptops... who has time for that? in the end I spoke with a helpful representative who allowed me to cancel my trade in and just take my new laptop (I will do my trade in directly with Apple). Even though the manager tried to derail my conversation with the only person who had been helpful and told him that the rep who was helping me maybe 'wasn't following the rules'. He literally saw us having a conversation and came up to try to stop it. Honestly, terrible experience, mostly with the manager going out of his way to be above and beyond unhelpful and provide zero solution, actually trying to prevent us from finding one. Not sure who goes out of their way to be so purposefully unpleasant and provide horrible service.

***Follow up. I returned the next day because I refuse to drive to another Best Buy and be inconvenienced. The female cashier informed me Best Buy does not take PCs as a trade in.🤦🏾‍♀️I will have to go to another Best Buy to address the PC trade in issue, which is crazy. They don't seem to have it together regarding trade ins. Young man in the computer area was very helpful and attentive! He actually walked over to the area, picked up the item I needed and made sure it was correct. Excellent customer service! I'm upset I did not get his name. He was light skinned African American, hair neatly twisted, looked to be in his 20s and tall. Changed my stars to 3. This was the Best Buy closest to my home where I normally shop. Monday, 12/8 around 630-7 pm, the customer service was not good. I purchased an HP computer from a different Best buy on Saturday and was told I could return my old HP in the geek squad area for credit at any Best buy location. After being in the geek squad area for more than 15-20 minutes it was verified the computer worked, I was then moved to another area where I was told I needed to speak with the only manager on duty. I sat in that area for a while while the manager on duty walked pass me several times. When I asked the female associate if the manager knew I was there, she said I will remind him. I know he was the only manager on duty but good customer service would have been to let me know he would be with me as soon as possible. Well I also needed cables for my new HP so I went to the computer area where I spoke with a tall heavy set male with black nose rings. He was not helpful. Instead of assisting me and getting the cables that I needed he pointed in a direction. Well when I explained I was not having a good day he did not try to de-escalate the situation. I guess he alerted the manager that I was not happy. The manager, named G, still attempted to avoid me until I was walking out the door and then he asked can I help you. By then I was over it so I told him he could no longer assist me. I get being short-staffed but verbally letting someone know that you're there instead of walking around them would have been the right thing to do. I normally shop online because I don't have a lot of time to wait in stores so this was a very disappointing visit.

Just a bunch of very nice helpful people in good moods. Put me in a better mood and answered all my questions. I'm coming back soon.

Great customer service. I returned my meta Ray Bans using the extended warranty and had no problems getting it resolved. Jamal was very helpful along with his team.