Best Buy Edgewood

I like Gary at store pickup but it doesn’t seem like the rest of the employees even want to do their job or any job at that 💔

First negative review I’ve ever written. We waited patiently for 10 min to have someone open a case to get what we came for even though we could see several employees that were available. When an employee finally approached us to open the case, he literally bent down to open the case and stopped right before putting the key in because another employee radioed him telling him to help someone else first… Instead of taking two seconds to open the case that he was physically in front of, he walked away and never said a word to us. Not sure what else to say other than it was bizarre. Didn’t really have a choice but to leave after that. We’ll buy what we need somewhere else.

We waited nearly 30 minutes for the Therabody section to be unlocked by an employee named Karma, otherwise we would be in and out in five minutes. After finishing with another customer, she disappeared to the back and we had to ask three different employees to find her. The delay felt intentional. When we finally got the product, we could hear her saying “it’s only been five minutes and we need to have patience” I later saw similar reviews describing the same issue, which suggests a pattern. Very disappointing service.

Wonderful Service and experience staff, my family purchased a 65inch tv, and received all of the confidence and correct information regarding this investment, and WE REALLY APPRECIATE IT, they even offered delivery as well thank you