Best Buy Buckhead

Not a bad selection, but understaffed. I wanted to buy a laptop, but the one guy running the desk in the computer section was stuck answering questions from some Russian guy and his kid. Oh, well, Best Buy's loss, I guess. I'm off to Target to buy that laptop now.

I am done with Best Buy as a company! I placed my order online, the inventory said they had it. About 30 min later I get an order canceled email says not available? Called the store number goes to a call center they will not let you speak to a store employee under any circumstances. They assured me the item was in stock and to place the order again. I did and the I get order canceled email? I called back ordered the item though them they placed a reservation on the item, and said it would be there. 30 minutes later I get an order canceled notice, call them again they tell me the item could not have placed on reservation because the store doesn't have any?!?!?! After 30 years of buying very expensive I mean very expensive high end Home theater equipment through best buy i am done! The fact that you can't speak to a store employee to verify an item is in stock is enough to make me walk.

Very helpful

I recently had the pleasure of working with Sergio at Best Buy in the Buckhead store in GA, and I have to say, he is hands down the best manager I’ve ever encountered. From the moment I walked into the store, Sergio’s professionalism and attention to detail were evident. I’ve walked out of so many places due to poor service, but this time, I was blown away by how he handled everything with such care and dedication. What really stood out to me was that Best Buy employees don’t earn commissions, and yet Sergio worked as though he had a personal investment in making sure I had the best experience possible. He wasn't pushing products on me for the sake of sales—he genuinely wanted me to leave satisfied and with exactly what I needed. We ended up purchasing four TVs, wall mounts, and a range of special services and installations, all thanks to his thorough recommendations and guidance. His knowledge and patience made the entire process seamless, and I couldn’t be happier with the outcome. If every Best Buy had a Sergio, I wouldn’t have had those past frustrating experiences. Thank you, Sergio, for setting the bar so high and for transforming what is usually a stressful shopping experience into an enjoyable one! I will definitely be back and recommending this store to everyone I know.