Best Buy Buckhead

Very disappointed with this store. I actually work at Bestbuy as a mobile VPL and on my day off I decided I wanted to try get some pokemon cards so I asked a blue shirt (sales advisor) from my store, if they could see they closest store with some in stock. This Bestbuy in Buckhead was the closest that had some prismatic evolutions booster bundles in stock. 4 to be exact by the time I got there a (1hr drive) the system said there was still 3 boxes, but for some reason when I got there the sales advisors were acting as if I didn't know what I was talking about. The girl at the front counter even pretended to check the system, and said there was nothing in stock. Keep in mind I had access to the live inventory. When I checked out for some naruto cards (just so my 1hr trip wouldn't be a waste) I admitted to her I was an employee and thats how I knew they had some she finally admitted they hid them in the back from customers because and I quote "people were acting crazy over them, so they hid them in the back somewhere." Instead of asking for them I left it how it was and just said it was fine even though it wasnt fine. I felt cheated by my own coworkers. This store NEEDS to be investigated for keeping inventory from customers most likely they working with resellers or they themselves are resellers.

I ordered a humidifier that began malfunctioning after 2 weeks. I brought it to the store and they refused to give me a refund nor store credit. I asked if I became a member if I could use the 60 day return policy. They said no but I should join for future purchases. I will not be shopping here ever again after this experience. Go anywhere else! I've never heard of such a strict return policy.

I purchased a 85in open box TV in immaculate condition, I had to wait 2 Weeks for them to deliver it to my house... When it got there it was missing the remote and the TV had been dropped which left a crack on the bottom left hand side. Damagingthe Screen... They told me in order to get another TV which would be in new condition I would have to pay an additional $279... I hate the fact that I couldn't reach the store and I had to talk to Customer support by Phone... A long story short with the inconvenience and the damage that was done to the TV... I felt like I shouldn't have to pay anything more for their damage of the TV And the 2 week wait.... Customer service is just not what it used to be and I'm definitely not a happy customer.. During that process I had to cancel a watch party and pay a guy (who was to going to mount the TV) for his time and inconvenience when they did a no call no show on the first delivery date.....SMH🙁 Also tried to reach the district office ...I guess they don't want to deal with problems either........

Doesn’t scalp their own goods like GameStop. Friendly employees and normally clean inside.