Best Buy Buckhead

**BEWARE OF BEST BUY TOTALTECH — VERY DISAPPOINTING CUSTOMER SERVICE!** I have been a loyal Best Buy customer for many years and have paid for their Totaltech membership, believing I would receive reliable support and protection when I needed it. Unfortunately, my recent experience has been nothing short of a nightmare! I have been driving all the way from Peachtree City to the Buckhead Best Buy location to get my laptop repaired. I was specifically told that **all repair costs would be covered.** However, this morning, I received an unexpected invoice for approximately **$265!** I then had to contact Sean, who I want to emphasize has been absolutely wonderful throughout this entire process. He has been one of the few people genuinely trying to help. I had to inform him about the invoice so he could notify the appropriate people that the store was supposed to cover the repair costs. Because of this miscommunication and lack of coordination, I ended up making **another unnecessary 60-mile trip!** My time, gas, and frustration apparently mean nothing to Best Buy. To make matters worse, **Best Buy's customer service is absolutely terrible!** Everything seems to be outsourced, and you cannot even call the store directly to speak with someone who can actually resolve your issue. For a company this large, this level of customer service is completely unacceptable. **My message to everyone: BE VERY CAREFUL BEFORE PURCHASING BEST BUY'S TECH MEMBERSHIP PLANS!** They make these plans sound wonderful when selling them, but when you actually need service, you may find yourself dealing with unexpected charges, endless frustration, wasted time, and absolutely no accountability. After being a loyal customer for so many years, **I WILL NEVER SHOP AT BEST BUY AGAIN!** Best Buy has lost a longtime customer, not because of the $265 invoice, but because of the complete lack of communication, accountability, and respect for customers' time. **Shame on Best Buy! Customers deserve better.** And once again, thank you to Sean for genuinely trying to help. Unfortunately, one good employee cannot make up for a broken customer service system.

Quintavious was a very nice person and he was late for the printer

Rude and unprofessional front door staff.

Staff is great, but this location is understaffed, and the employees seem overwhelmed. I waited 45 minutes just to get help purchasing a laptop. Once someone was available, the purchase felt rushed, and I bought the Geek Squad protection plan they recommended. After just one week of use, the laptop stopped working. Instead of offering a refund or replacement, I’m being told I have to ship it out for service even though I purchased the protection plan. I almost never leave one-star reviews, but this experience has been incredibly frustrating. As a customer for over 20 years, I expected better service and support, especially for a laptop that failed after only a week. At this point, I feel I would have been better off buying it from Amazon.