Best Buy Buckhead

My Verizon cell phone literally came apart during a recent trip to Puerto Rico. Since VZW doesn't have service on the island, I struggled to find a way to repair or replace my Google Pixel 6 phone. Fortunately, there is a Best Buy store in San Juan, which was "only" 2.5 hours from my Rincon hotel. I made the trek to Best Buy and found a young, English-speaking associate who hooked me up with a Pixel 9 Pro XL, swapped out my SIM card, and had me up-and-running in less than an hour. I felt fortunate, indeed, to have found this Best Buy store. They basically salvaged the last five days of my vacation.

Very pathetic store. I ordered an open box Samsung S90D 48 inch TV, order number ending -57362. I went there to pick it up only after receiving the email that my item is ready for pick up. But they lost my item. I stayed there for complete one hour while store rep and the manager tried to look for it. Finally after an hour store manager said that, seems one of his employees may have messed it up. I believe probably they sold it to someone else and their own store team may have picked it up. According to the manager, my TV was on the wall and it was replaced by another newer model tv just few days ago. Moreover without even giving me the item, they marked it that “item was picked up by the customer”. That’s another level of callousness and unprofessional behavior. Eventually I have to virtually return an item which I never received and now I am awaiting refund. While the store people showed no concern about it, as it’s a usual everyday thing for them, not even offering any replacement or other solution. I just felt pity for them. I wasted two hours of my time to get nothing. No wonder why Best Buy’s stocks are falling apart and the company is at verge of bankruptcy! Shame on Best Buy! Never going back there again.

Went to pick up a car electronic item. From the moment I stepped into the store I was greeted and assisted in locating the item until I located it. The cashier was a different thing. Was the only person in line and she allowed me to stand there while she viewed something on her phone. Once allowed to check out I thanked everyone for their assistance, even the cashier who preferred to be on her phone.

Fantastic customer service! From the moment we walked in, we were greeted promptly and offered help without hesitation. The first staff member gave us clear directions (even though we still managed to get a bit lost 😅), and another team member kindly stepped in to assist. When we were ready to pay, someone jumped in immediately to help us check out—quick, smooth, and friendly all the way through. The store is spacious, well-organised, and prices were very reasonable—especially compared to the UK. We picked up a few great items and left feeling genuinely impressed. A great find in Georgia—highly recommended for tech shopping in Atlanta.