I waited for thirty minutes to be helped
Response from Best Buy
January 31, 2026
Hello, thank you for leaving us a review. Being able to ask questions about your electronics before you make your purchase is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #111286".
Facebook (https://bby.me/i8e0tf)
Twitter/X (https://bby.me/lzvu94)
Instagram (https://bby.me/8l6xlm)
Completely useless and incompetent when it comes to shipping after repairs. I had a laptop sent to them after a repair, and they shipped it to a different store in Florida by request. They lied to me multiple times that they had shipped it out, and said it was arriving the next day when in reality it hadn’t even left the store yet. Refused to help or give any clear answers. Complete incompetence on their part
Response from Best Buy
January 21, 2026
Good evening,
We appreciate you letting us know about your experience. We can understand wanting to get your laptop back after it was repaired, and being told it has been shipped out, when it hadn't been yet, isn't a welcome situation.
If you can send a private message on one of our social media platforms, Facebook (https://bby.me/yjlrs4), Twitter/X (https://bby.me/6b7cwd), or Instagram (https://bby.me/w0jrbc), we'd be happy to look into this with you. Please also mention your "Google review #107506" in your message.
Customer service Representatives are willing to help the clients.