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Frequently Asked Questions About Best Buy Buckhead
How do I check product availability at the Buckhead Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Buckhead Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Buckhead stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Buckhead Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3004 reviews)
Andre M
July 20, 2025
5 out of 5
Bridgette is the BEST! Super helpful, knowledgeable and friendly. Thanks for all the support, Bridgette!
Tori S
July 15, 2025
5 out of 5
Great service
Farnaz J
July 11, 2025
1 out of 5
I ordered Apple AirPods from BestBuy on June 11 as a birthday gift, with delivery promised by June 13. The money was supposed to be charged AFTER I got my package — guess what? The AirPods never showed up, but the money was immediately taken from my account.
I called customer service multiple times — no real help, just endless calls and an automated email telling me to “wait until June 26” and then I could maybe request a refund if the package didn’t magically appear.
Well, June 27 came. No AirPods. No money back. Nothing.
I had to waste my time going to a BestBuy store in person — they looked up my order, shrugged, and told me the order was cancelled. But they still had my money! The best answer they could give me? “Wait until August 26 to get your refund.”
So let’s sum this up:
No product.
Money gone for months.
Zero accountability.
Useless, careless customer service.
I ended up disputing the charge with my bank because BestBuy clearly didn’t care. Never again. If you want to lose money, time, and your mind — order online from BestBuy. If not, STAY AWAY.
Response from Best Buy
July 15, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand being charged for an order and not receiving it, isn't an ideal experience to have, especially when you didn't receive a refund for the missing package.
When placing an order with us on a credit or debit card, the card is charged when the item is shipped or made available for pickup at a store: https://bby.me/memkjy. That said, I'd like to have our corporate team review your order, to see what is happening with the refund.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/6kshs1), Twitter/X (https://bby.me/m6u5rt), or Instagram (https://bby.me/qvkz63), with your full name, phone number, email address, and order number. Please also refer to your "Google review #14341" in your message to us.
Sincerely,
^ Melissa
Ty P
July 11, 2025
5 out of 5
Love this Best Buy, typically has what I need and the staff is pretty friendly and knowledgeable.