Best Buy Augusta

This has got to be the worst store to deal with. You can not call the store it send you to AI support which can not help you . Then AI sends you to a agent that can not help you. You can not call the store with the local number without being sent to AI. If I could give them a minus I would.

Jay an employee, did a great job with helping me out at the checkout center. He was funny, professional, and kind plus he was very knowledgeable on what he was doing making him a great employee thank you BEST BUY!!!!!!

Jay provided superb customer service!!

I am extremely disappointed with my experience at the Best Buy store located at 3667 Walton Way Ext., Augusta, GA 30909. On June 28, my friend and I purchased a refrigerator for $2,399.99, along with the required hoses, and was promised delivery on July 1. I received multiple delivery reminders and confirmations leading up to my scheduled delivery window, so I had every reason to believe my refrigerator was on its way. Instead, it never arrived. When I checked my order online, I was shocked to find that it had been canceled and marked as "unscheduled" without any notification, phone call, email, or explanation. I immediately contacted customer service. The representative initially refused to let me speak with a supervisor, and it wasn't until the conversation became increasingly frustrating that I was finally transferred. Unfortunately, the supervisor offered excuses rather than solutions and provided conflicting information instead of taking ownership of the situation. To make matters worse, I was told the earliest delivery would now be July 4, or possibly July 6 because of the holiday weekend. The only accommodation offered was reimbursement for spoiled food after the refrigerator was eventually delivered. If I chose to cancel the order because of Best Buy's failure to fulfill its commitment, I was told I would not be reimbursed for my food loss at all. This situation has left me without refrigeration over a holiday weekend. Not only am I losing groceries, but I also have medications that must remain refrigerated and ice is not a reasonable solution. At no point did anyone offer a temporary refrigerator, an expedited replacement, or any meaningful effort to minimize the impact of their mistake. I understand that unexpected issues can happen. What I cannot accept is the complete lack of communication, accountability, and customer service. Had I failed to uphold my end of the purchase, I have no doubt I would have been expected to pay any associated fees. When the mistake was Best Buy's, however, I was expected to absorb the inconvenience, the financial loss, and the stress. Because of this experience, I have decided to cancel my order today when the store opens. Spending nearly $2,400 should come with dependable service and respectful treatment. Unfortunately, that was not my experience, and I cannot recommend this location based on how this situation was handled.