Best Buy Augusta

Absolutely do not let them sell you a Best Buy protection plan when you buy a phone from them. The rep told my wife that she was getting full coverage. Over the course of a year and a few months, we have paid $360 for this protection plan. The phone gets damaged and we bring it in and they tell us that it’s not covered. Get the AppleCare. but what’s more important is that we were misinformed. I’m not sure if it’s incompetence on the employee, or malicious, but these employees should 100% be aware of what they are selling, and make US aware, and they did not do that.

Great store with many options

Trusted my warranty and my $0 balance receipt when I left it with BB to be shipped and reset to factory settings. This did not hsppen... plus they are trying to charge me while refusing to give me my personal computer back. Documentation in hand.. I left them a VM today requesting they overnight it to me & we shall see where this gets us. I've been there a few times .. think they can handle being honest and releasing my personal property. Thank you for response. I have reached out to the CEO of Best Buy - now solution offered has been logical.

I am extremely disappointed with the service I received from Geek Squad at Best Buy. On February 17th, I brought my Apple Watch in to have the screen repaired. I was told it would take a couple of days, at most a week. I sat in the store for over an hour and a half that day while everything was being processed. After that, I received zero communication. No updates. No calls. Nothing. I went back into the store on March 1st to check on the status, only to find out the repair was done improperly and incorrectly. I was informed that the employee who handled my repair, “Yaya,” made the mistake. I was then told they had just sent it off again that same morning at 5 AM. It has now been almost two weeks, and now they’re saying it could be another full week before I get my watch back. The lack of communication, professionalism, and accountability is unacceptable. If there had been proper updates or transparency, this situation would have been much easier to understand. Instead, I was left completely in the dark. Very unsatisfied with this experience and would not recommend this location based on the service I received.