The Geek squad!! Was Amazing!!
If I could rate lower, I would. Went to the store to purchase ALEXIA. As I entered the door I was greeted by four employees, one I noticed was a geek squad member. I went into the department of interest and looked around for a while no one came to assist me. I went back to the entrance and asked for help. I was told that it would be at least a half hour before I could get any help. I returned to the department, looked around for a few more minutes and then I left. When I got to my car, I see an employee outside taking a smoke break. Worst customer service I’ve seen. I’ve bought a lot of products from this store, but I don’t know if I’ll ever return.
Response from Best Buy
October 16, 2025
Hello Darryl,
Thanks for reaching out and providing your feedback. We can understand how not finding the assistance that you needed trying to purchase an Alexia could lead you to have a disappointing shopping experience. We would like to see if we can help in any way. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #56270 in a private message.
Facebook (https://bby.me/od7mlj)
Twitter/X (https://bby.me/9uc25g)
Instagram (https://bby.me/z1i1dm)
Thanks
Sebastian W
October 15, 2025
Absolutely zero service on the floor. The Samsung guys were more helpful than the actual staff on the floor, who are none existing
Brandon J
October 09, 2025
Visited today for noise canceling bose. Asked two employees, one in a black shirt I'm busy. The other said one moment and they would help. 15 mins later no help. I promptly put my items back and then left. The same associate said as I eas walking out oh I forgot about you.
This place is horrid and has been on the decline. Either managers need to step in or get better coverage in areas