Unless you are buying a high ticket item, you will be hard-pressed to get any help. the young lady at the front of the store has no clue. It is a great place to open a store with customer service
Response from Best Buy
July 17, 2026
Hello Debbie,
We can see why you’d be upset if you could not get the help you needed during your visit. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #188999 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/VywVDR)
• Twitter/X (https://bby.me/ZTQ6p1)
• Instagram (https://bby.me/ft5OdJ)
BEST STORE ... THE PRODUCT ANOTHER LEVEL
This has got to be the worst store to deal with. You can not call the store it send you to AI support which can not help you . Then AI sends you to a agent that can not help you. You can not call the store with the local number without being sent to AI. If I could give them a minus I would.
Jay an employee, did a great job with helping me out at the checkout center. He was funny, professional, and kind plus he was very knowledgeable on what he was doing making him a great employee thank you BEST BUY!!!!!!