Best Buy Augusta

I came into the store easy to spend money. I went back to the gaming section to see if they had the hand held ASUS XBOX ROG Ally. I quickly found the display but there was no sales associate. On the way into the store I passed half a dozed employees all of whom avoided eye contact and didn’t greet me let alone ask if I needed any help. I finally found a gentleman who was wearing a Best Buy shirt and name tag. I asked if he could help me and he said he would have to call someone because he was not an associate. There was also a gentleman who appeared to be a district manager type or an employee of the one of Beat Buy’s competitors. If he was a DM he also avoided eye contact and failed to greet me. In total I waited in the store for about 30 minutes for the privilege of spending about $1,000. Needless to say I left without buying anything and went across the street to Target instead.

Brandon was a lot of help I needed a new chrome laptop and he went over every option best to fit my needs very respectful and was welcoming best customer service I’ve had in a long time highly recommend this Best Buy and mostly speaking with Brandon

Bought an Xbox ROG Ally X in December. Still under warranty. The device overheated due to fan failure. I took it to Geek Squad for warranty repair. Got it back 2 weeks later with notes that the motherboard had been replaced. Now the WiFi isn’t working properly, windows won’t activate and the fans are still not working. Went on support chat and was told to contact the manufacturer. Manufacturer states it’s Best Buy’s responsibility. Bringing it back for service is an option but researching online shows that this is an ongoing issue with Best Buy not repairing the device properly and that other owners never get it resolved and are just out of luck.

Thank you Veronica for helping us!!! We came in for an iPad and she made sure to help us get the best price, even with our crazy kids she was so helpful and patient! Thank you you rock! 🤘