Stores online service is terrible, ordered a console for same day delivery, for some reason they don’t have a delivery truck so they use a third party service but still messed up handing package to carrier because they didn’t put it in the bin for pickup. Now the third party isn’t picking it, I can’t pickup at store myself because they won’t hand it over, and can’t cancel the order so I have to wait for it to automatically cancel on its own God knows when. And they don’t have a store line so you can only find out what’s wrong by going there.
They have just about most everything at Best buy with the exception of a few things that I could not find. Was looking for a holographic projector using fan blades and could not find one. But far as anything else computer-related or electronic related that's where you go to now.
Great selection. Went to buy noise canceling headphones and was able to try many different brands. After I was set on a $450 pair of Bose, asked an employee to get them out of the locked counter for me. They cordially said they would get someone to do that for me. I waited for 15 minutes at that location, during which I realized I could get them cheaper and next day from Amazon so I left. Had someone cared enough to help me you'd have my money. Do better.
Response from Best Buy
August 21, 2025
Hello, Evan,
Thank you for your feedback. We appreciate you taking the time to share your thoughts on the service you received during your recent visit to one of our Best Buy stores.
To formally document your feedback, please feel free to reach out to us in a private message or DM on Facebook https://bby.me/6x5r0l, Instagram https://bby.me/lofmqr, or Twitter/X https://bby.me/42enzv. Be sure to mention your Google review 32908.
Kind regards,
^Pre