Best Buy Augusta

Absolutely horrible dealing with geek squad, you must have an appointment yet the websites do not work to schedule an appointment. Try to walk in and told they can't support walk ins despite having an hour break between appointments ask me to schedule one in person to come back another day costing me an hour of driving at least.

Very friendly, very helpful 👍

Went in BB to purchase Ring security products. Waited in the area, long enough to read all the literature on Ring AND listen to the audio descriptions. No one came, although lots of associates addressing inventory movements. I went to the front and asked for help. She immediately called someone. Went back to the Ring area and waited again. No one came. I noticed 2 employees by computers and went back to ask if one could help. She must have been a manager of sorts, as her response was “I have someone coming for you shortly “. There were not that many people in the store, so not sure who was coming. I waited again, no one came. I told the greeter I was done. I went to Lowe’s and spent quite a bit of money, but was assisted within minutes of me asking. This comes after last year, waiting in the TV department as the associate by passed me twice. We went elsewhere and purchased a 60” TV. CUSTOMER SERVICE IS NON EXISTENT IN THIS STORE.

The only reason I did not give this zero star was because it was not an option. I purchased a backup camera to go with my Kenwood entertainment system and made an appointment for 10am on 10/28 to have it installed. The tech never showed up. I was not notified. I asked for the manager who told me the tech had not come in. I had another appointment and came by at 1pm. I found the manager who took me to the auto bay and left me with a tech helper who said he was not qualified to do the install. I went back and told the manager. He said “sorry” and walked off! No offer to come up with a solution to the problem. I went to the cashier and got a credit for the camera and labor. I would say this is about as bad as it gets. It’s one thing for a guy to lay out. It’s another for the manager to walk away from a customer and say “sorry.” I’ll never shop this Best Buy again.