Well I vowed to never go back to this Best Buy again several years ago but somehow I found myself there today. They did not disappoint. It has the worst customer service of any establishment I've ever been to. After searching the store for an available associate and then waiting in line for over 20 minutes before someone would actually talk to me, I only found out that, yes, they were out of stock on this particular external portable drive. I guess it'll be another several years before I revisit this store.
Response from Best Buy
October 27, 2026
Hello, Dirk,
We can understand why you'd feel disappointed. Spending time searching for assistance, waiting to speak with someone, and then finding out the item you needed was out of stock is not the experience you expected.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #244312” when reaching out on social media.
Husband and I went to check some appliances and nobody wanted to help, we had to be chasing someone to ask questions, and even ask him if he can find us someone to help and still didn't want to help, instead went to have a laugh with other workers.
The guy at the entrance was nice and polite but everyone else disappointing, we went to Home Depot and what a difference!!!!
They really go above and beyond.
I got here and I was looking for a tv and no one was helping me. Not until the man Brandon showed up and helped me with the best options for a TV. He helped ensure I got a quality tv that day and was offering a credit card to lower the cost. He helped me load it into the car and another young light skin girl was helping us find a good tv as well. Brandon and the girl deserve a raise for the great customer service they offered me today!