Customer Service Techs Are Very Knowledgeable About Products In Store. They Listen Well And If They Aren't Sure They Walk You Over To Another Area. They Continue To Check On Customer Until Serviced. The Prices Are Comfortable And Affordable.
I was given an option to pickup a unit from another location and it's was worth the effort thanks a listening ear
Absolutely do not let them sell you a Best Buy protection plan when you buy a phone from them.
The rep told my wife that she was getting full coverage. Over the course of a year and a few months, we have paid $360 for this protection plan. The phone gets damaged and we bring it in and they tell us that it’s not covered.
Get the AppleCare. but what’s more important is that we were misinformed. I’m not sure if it’s incompetence on the employee, or malicious, but these employees should 100% be aware of what they are selling, and make US aware, and they did not do that.
Response from Best Buy
March 12, 2026
Hello,
Thanks for sharing your feedback with us. We can understand finding that your phone wasn't able to be covered, as expected, isn't a welcome experience. We'd like to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/O6DxPn), Twitter/X (https://bby.me/FCfcZT), or Instagram (https://bby.me/jgFbrY). Please also mention your "Google review #128575" in your message.
Great store with many options