Best Buy Augusta

Friendly and knowledgeable staff.

I ordered a car stereo for my truck from Bestbuy online I was able to setup an appointment as well. On the day of my installation I was told that they no longer had an installer and that I would have to drive to Columbia SC for installation. I couldn’t believe that this (manager)was telling me this so I quickly asked for someone that she reports to and she told me that her manager was out of the store. I asked for that managers name and number she gave me a card a number for cooperate she even circled the number for special effects. I then asked her why would I have to call a toll free number to reach a local manager she said this was the only number she had for him. I knew that was a lie and I said so if you have an issue in the store like this one how do you contact him? This lady (manager)told me she has to call the number on the card. I was upset about this I knew this was a lie so I asked for her to refund my money on the spot she did and I began speaking to other members of her team as she walked away. I found out that the manager was as still in the store and I was able to get his attention. He apologized that they didn’t have a installer but said I could go to Columbia to have it completed at their store there. I let him know that I wouldn’t be going to Columbia and I let him know that his team member told me I had to contact cooperate to contact him. He then started a song and dance to say he doesn’t have a number but only a email. I can’t understand why they chose to treat me this way I wasn’t ever told that they didn’t have someone that could install the system. I think they should update their website when it comes to installation and they should stop lying to people.

It is a good store. They just didn't have replacement parts for common things. Seems to have turned more into a "what's hot" instead of what you need

Buenos precios en electrónica. Los chicos que trabajan allí son muy amables y te despejan todas las dudas . Recomiendo!