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Frequently Asked Questions About Best Buy Augusta

How do I check product availability at the Augusta Best Buy?
How do I check my order status?
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Augusta stores’ holiday hours?

Recent Reviews

4.0
(5355 reviews)
Sue V
December 11, 2024
5 out of 5
Fantastic
Millz G
December 10, 2024
1 out of 5
My brother purchased a pc in March of this year and its had problems for awhile he took it to best buy they tried to fix it..half assed the job...he purchased a warranty for $200 from what the associate said it would cover the pc if anything happens to it they would fix it or replace it with a pc of equal value...apparently that is not the case...DO NOT PURCHASE A WARRANTY FROM THIS STORE AT ALL.... now he is out $1800 for the pc he bought...
Response from Best Buy
December 11, 2024
Hello, Millz, Thank you for your review. We can understand being frustrated with a computer that has issues. Our warranties typically attempt to repair the issue three times prior to replacement. If your brother would like to reach out to us to hear more and attempt assistance, please have him reach out via social media. Please have him mention Google Review 64542474 in the message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) Warm Regards, ^Meghan
Roland L
December 08, 2024
5 out of 5
Went in for a laptop repair quote from the geek squad, and the young man who helped me whose name i can't remember to save my soul was awesome.
T T
December 06, 2024
1 out of 5
This place has the worst customer service and the event that took place solidified that I will never support this location again. I walked into this store looking for a portable monitor or one for my laptop. Two guys were in the back in the section were computers were when I asked them guy for help he stated he was the only one acted like he called for help and dismissed me like a peasant that was bothering him. While this took place I counted 4 Best Buy reps that right 4 that were not busy in the section chilling and communicating with each other and nobody approached about anything. I felt like he lied about paying someone for assistance on his ear piece so I asked again he again said monitors are all around and I’ll call again second attempt still nothing or anyone came to assistant or even point me in the right direction. After several minutes I tracked down a manger told him about the situation and he looked embarrassed but shows me the product they had which was literally 30 feet in front of the two guys that blew me off. After finally getting help I go to the line to check out and it’s literally barely anyone on the registers after a few minutes I dropped the monitor down in the store and left and went to Walmart and but the similar product for 50 cheaper and better customer service. Best Buy use to be a place where you could always get assistance but quickly have things changed or especially at this location. I won’t be returning
Response from Best Buy
December 07, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to find what I am looking for quickly when I am shopping in store. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64525388". Full Name E-mail Address Phone Number Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)

About Best Buy Augusta

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