Best Buy Augusta

The best buy in Augusta GA has horrible customer service and their manager Hannah is the worst!!! My husband and I purchased a LG 75 inch TV last night got home unloaded it and didn’t open till today. We took it straight out the box, turned it on and it was cracked. I called customer service and they told me to take it back to the store. We live 45 mins away so that’s what I did. Once we get there we had to get help unloading it and then once it was unloaded and taken in the store. We were meant at the counter by Hannah which from the time she walked up was not friendly. She told us as a store they had the right to not take items back and they would not be taking the TV back because after watching the cameras they noticed that the TV was leaned over a little (keep in mind their employee loaded it in my SVU) We argued back and forth with her and seen we were not getting anywhere with her and we loaded the TV back up and I called Best Buy’s customer service number and waiting for a return call. Hopefully they will make it right. But while we were standing there in the store arguing with her there were several employees moving and toting tvs at a angel (the same way that it was in my car) she also told us that they offered free delivery but the guy that sold us the NEVER offered that in store. I will NEVER buy anything else from the best buy in Augusta GA and warn you not to either.

I'm very thankful to you Geek Squad! 1 month ago you helped me choose a PC from your store and you saved me over $500 and saveed me from getting a gaming laptop! thank you very much, I look foward to shopping from you in the future.

We bought a whirlpool washer from them 2 years later (outside warranty) we had to call for service. Had defective capacitor. Paid $200. Service call and $25.00 part. Given 3 month warranty. 9 months later same problem. Technician from Cunningham Appliances identified part replacement was not manufacture replacement part. Cost another $150.00 plus part. With 2 year warranty. Bad on you Best Buy for using inferior parts and technicians.

Fast pick up. Very professional and knowledgeable.