Best Buy Augusta

Customer service is terrible I have visited this store three different times times and the same results I ask employee to help me with a freezer they stated let me get someone to help you because that is not my department then about 8 employees walk right pass me and did not speak or ask me for help waited there for 30 minutes then went up front and said you told me someone was going to help me it has been 30 minutes and no one came or help me she got on the walkie and told them again I went back and no one never came to assist me so I left the second visit I went to purchase a door ring camera and the same thing go over there and someone in that department will help I waited and waited no one came to help me so I call my sister in video and she showed me which one to get and the batteries because once again no one came to help me the third visits the same thing happened to me again I brought a tv online and supposed to have curb side service no one came out to the car so I went in and they said go get in this line got there the lady scan my phone and said I will be back so I needed to purchase some batteries and wanted to make sure I was getting the right kind again another disappointment I really think all staff need to be better and should be able to assist all customer in any department this was not good service at all and also there was a old couple in there going through the same thing waiting on a employee to help them and employees walked by them and did not help they were getting frustrated with no one helping this is crazy I will take my business else where

Impossible to get in touch with a human to ask if the store is opening late or opening at all during bad weather. I obviously understand if they close to keep their workers safe, but they need to update when they do. I asked the stupid robot if it was going to open and it literally said “don’t worry Best Buy will open at 11, but they could be closed because of the weather” like okay thanks for nothing.

Went in with DH while he was looking for specifics. I was impressed with how tidy the store was and how friendly the staff was. He was able to find the electronic he was looking for and I walked around, price checking vs online, and was happy to note most prices were slightly cheaper there than they were online. They had a nice selection of appliances to include a few that were specialty priced as well as many that you could look at before you purchase- which takes away any question on what it might look like IRL- unlike purchasing straight online- which I like. Besides appliances, they had tons of tech. Lots from watches to tablets, rings and the glasses, things you'd expect to find - they had. I also checked out the water closet/rest room and found it to be in order, well stocked, and surprisingly, it was decorated with some fake flowers on the counter. It was fairly busy but not overwhelmed. The parking was plentiful and not crowded. There was a group of workers maintaining the trees in the parking lot, trimming the limbs, so they wouldn't fall on the cars- which I appreciate- especially with our crazy weather. Though not 'my' favorite hangout, it is a wonderful store and perfect for when you need what they offer. DH is a fan and does shop here vs other outlets.

Customer service worst