Best Buy Augusta

I wish I could give this store a zero. This is by far the WORST Best Buy that I've ever encountered. I took my son's computer to the Geek Squad to be repaired. We took the laptop and charger. Computer comes back from repair with no charger. To try to make this "right", the tech tells me that his manager tells him, "To grab one from the back as a replacement." I refused the charger since that wasn't the charger that we brought in with the computer. Then I'm told that in order for me to get the charger back, they would have to send the laptop back to the company that repaired it to get the charger back. I refused that as well and suggested that they send just send an email with the computer description and order to get it back. I was told, it was being handled and put in an "escalated" status. I waited and waited, with no follow-up. I called back to check the status and was told that, they would have to follow-up because the repair company was closed on Fridays. Again, I'm in another holding pattern. I call back because I'm still in the dark about what's going on with the computer. I speak to a "manager" that tells me something just to get me off the phone with no follow-up plan of action, AGAIN. Finallly, I go to the store and talk to the same "manager" with no plan and am given another story about them having to go through footage. At this point, I suggest that we come up with some type of follow-up plan because I don't feel like as the customer, I should have to keep making all the effort, after all, my is lost. I finally get a call back telling me that they have a "replacement charger" for me. Lo and behold, the charger doesn't even fit my son's laptop. All of this after yet another, "manager" tells me a story about how my charger isn't made anymore and the charger that I was given will fit the computer. They had to go open of the computers to get the charger out that box because they couldn't get it from anywhere else. All that and I still had to end up personally replacing my son's charger and Best Buy Augusta isn't being held responsible because they lack there of. I advise any customer that takes their electronics here for repair, hold on to your chargers because if they have to send them off, you will NEVER see that charger again. That or you'll get the run around from the "managers" about doing the best they can to replace them.

I am filing an urgent complaint regarding a defective LG OLED TV purchased from Best Buy with an extended warranty. Shortly after purchase, the TV became unusable—it would not power off, displayed persistent “home/app shadow” burn-in behind all content, and had constant background interference. Despite the warranty, Best Buy redirected us to LG since it was within the first year. We literally got to wait for the Best Buy warranty to kick in before we can use a $3500 TV. We called LG, Our initial LG rep (AJ) had us run color tests and submit photos, then told us to wait 5 business days. We escalated to a manager, Anne, who was rude and dismissive. She instructed us to unmount the TV, perform a factory reset, and run pixel cleaning for over an hour. None of these steps resolved the issue. Despite following all instructions, we were told to call back with no resolution, and LG has refused to replace or properly repair the TV. This product is defective and unusable. Neither Best Buy or LG will take accountability and fix it

Finally received help after waiting for quite some time. Kathy was excellent. We just had to wait a very long time for assistance.

Its nice to get all house hold