Best Buy Augusta

I had some gift cards that I have had for years and haven't really had a pressing need for them. I figured I would use them on steam gift cards. I went to the store and was told that no matter what way we did the transaction, that I couldn't use them for another card. Terrible experience. Terrible store. Reasoning does not matter. Just the fact that I have store credit and can't buy something in said store.

Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >

Don't go here if you want people who know where things are in the store. Don't go here if you are repairing a computer because you are more likely not to find the part. Only come here if you like disappointment, no one around to help you, and getting ripped off. The prices are eye-poppingly marked up. I'll go to Computer Exchange from now on. Follow up: even their replies are bad customer service. See the reply from "owner"

I went to this location last week and was deeply disappointed in the lack of customer service provided. I went in for help with purchasing a Samsung stylus pen since it wasn't available online and the poor customer service started from the very beginning. To start, I wasn't greeted when I entered the building plus I had to ask several workers to radio a person in Samsung to help. The workers were too busy texting on their personal devices and chatting amongst themselves. After asking 3 different people and being told the assistance was on the way, it was to no avail because they told me wrong. The Samsung rep had gone home hours before, meanwhile I wasted over 20 minutes of my time. I had to walk to the checkout register to be helped and once I got there, he wasn't helpful either. I wanted to report this to a Manager and he denied me that. He also didn't seem empathetic as his attitude was lackluster and dismissive, didn't provide alternatives since the accessory was out of stock, zero customer care... I would have rated it 0 but that wasn't an option. I will never be going back to this location again.