Best Buy Augusta

The only reason I did not give this zero star was because it was not an option. I purchased a backup camera to go with my Kenwood entertainment system and made an appointment for 10am on 10/28 to have it installed. The tech never showed up. I was not notified. I asked for the manager who told me the tech had not come in. I had another appointment and came by at 1pm. I found the manager who took me to the auto bay and left me with a tech helper who said he was not qualified to do the install. I went back and told the manager. He said “sorry” and walked off! No offer to come up with a solution to the problem. I went to the cashier and got a credit for the camera and labor. I would say this is about as bad as it gets. It’s one thing for a guy to lay out. It’s another for the manager to walk away from a customer and say “sorry.” I’ll never shop this Best Buy again.

Well I vowed to never go back to this Best Buy again several years ago but somehow I found myself there today. They did not disappoint. It has the worst customer service of any establishment I've ever been to. After searching the store for an available associate and then waiting in line for over 20 minutes before someone would actually talk to me, I only found out that, yes, they were out of stock on this particular external portable drive. I guess it'll be another several years before I revisit this store.

Husband and I went to check some appliances and nobody wanted to help, we had to be chasing someone to ask questions, and even ask him if he can find us someone to help and still didn't want to help, instead went to have a laugh with other workers. The guy at the entrance was nice and polite but everyone else disappointing, we went to Home Depot and what a difference!!!!

They really go above and beyond.