Best Buy Augusta

Over the past 2 months, we purchased an 85" Samsung TV ($1600), an Oura Ring ($499) and an Echo ($249) at this location. Today, I realized we were not going to need the Echo and went to the store to return it - WITH the receipt. I was outside the 14-day return window. Hannah the "Manager' quickly informed me that because I was not a 'member' that it would devalue the member's privilege to allow me to return it - and would NOT even give me store credit????????? I've never heard of a policy like this - where you don't even get store credit if you have your receipt? I told Hannah the 'manager' that Best Buy has now lost us as customers permanently. Hannah did not seem to care at all. Funny how they have NO problem TAKING your money when you're not a member if you are buying something but do not want to know you if you need to return something. My guess by reading the other reviews on here is that Best Buy will be soon following the going-out-of business route that many other companies with terrible customer service have gone. Be smarter than me and DO NOT PURCHASE ANYTHING AT THIS STORE.

They geek squad service is horrible how I pay like 150 for ur yearly subscription but then yall don’t provide what yall describe at all my pc was there for a whole week and no updates at all us customers have voices that should be heard this no acceptable at all

Great friendly people that knows what they're talking about. The employees in their very nice and a Willing to help you anywhere they can.

Got a great charger for my phone