Best Buy Augusta

I I am so very happy with our Best Buy store. I ordered from Amazon and they were supposed to set up two TVs and they dumped them. Literally FedEx dumped them at my front door and they stay there for days till the UPS came and picked it up for Amazon. I ordered my LG TV Yesterday and they had an opening today for delivery. CJ and Blake were very knowledgeable in the store about the difference in the Hisense and LG TV. The LG TV was in stock and Quentin who came to install it and install my apps with absolutely fabulous. I am 72 years old and I am not savvy with this new equipment. I have had LG TVs in the past that have lasted for so long and so I am very happy that I went with LG and went in store to buy it. They were knowledgeable n patient with me both in store and on the delivery and set up. It was worth the extra money. this was the Best Buy on Walton Way Ext.⭐️

Insensitive, inconsiderate, unkind staff. I bought a TV and mount for my dying father on 12/23. He died the same week before we used the mount or TV. A family member kept the TV but after clearing out his assisted living apartment, I went to Best Buy to return the mount. I had no idea there was a 14 day return policy. I was blamed for not reading the Terms and Conditions and not pulling up the return/exchange policy that was never mentioned during the entire online checkout experience. I was told I should have searched the website for it from my father’s bedside. I was told I could call corporate. I did. Corporate told me that I could exchange the mount or return for store credit. I went back to the store. The manager denied this as well, even considering the situation. She directed me to call corporate again.

Jaylin was super helpful getting me a laptop Ill be back again due to the great service!!

I wish I had read the latest reviews for this store before we drove 30 minutes here. TERRIBLE customer service. I was ignored and barely spoken to. The employee actually pulled out an electronic device out of the case without even asking what we needed. She just guessed what we wanted because of what we were standing close to (after waiting for over 10 minutes and being ignored by other employees as well). So sad.. I will never shop here again. Corporate, please take notice when you see multiple reviews like this.