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Frequently Asked Questions About Best Buy Augusta

How do I check product availability at the Augusta Best Buy?
How do I check my order status?
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Augusta stores’ holiday hours?

Recent Reviews

4.0
(5559 reviews)
Jerome “
September 12, 2025
5 out of 5
Shout out to Isaac. Super helpful on my computer search.
Danny W
September 11, 2025
5 out of 5
Always have what I need.
Christina E
September 09, 2025
1 out of 5
Very disappointed in customer service at Augusta location. Spoke with manager Hannah. I purchased 2 TVs. When opening the box and plugging it it, it was broken. I was sold a DAMAGED TV, and they are refusing to exchange it because it's damaged. Wasn't looking for anything free or even to get my money back. Just wanted what I paid for. Manager suggested calling online. I did, they told me to ask for verification that it was not damaged before delivering it to my car. I did. Hannah response, was that it's not their policy to do that. So we have to hope and trust the product is good coming out of the box, because if you accept the box and its damaged, it oh well for you. Trust is completely ruin from this location. I looked on the reviews for this location and sure enough, I'm not the only one with this issue. There are several other reviews with the same problem. At what point does the company say, Hmmm, maybe there is a problem at the Augusta location. If this is how management treats paying customers, and a best buy total member, how do you think the team treats their customers?
Response from Best Buy
September 10, 2025
Good morning, Christina, First, let me say, thank you for choosing us for your TV purchases. No one anticipates that a TV would be damaged when taking it out of the box. We are saddened that you were unable to get the assistance you were looking for and would like the opportunity to help. Please contact us at Facebook (https://bby.me/onj8kv), Twitter/X (https://bby.me/75r1hv), or Instagram (https://bby.me/ayw3so) and mention Google Review 41717 in a private message.
Danny C
September 06, 2025
1 out of 5
This company has terrible customer service. You purchase a product that they push. But you never get your product. Never will enter this establishment again.
Response from Best Buy
September 07, 2025
Hi Danny, Thanks for sharing this review with us here. We're concerned to hear about this situation and that you never received your product. We'd be happy to see what we can do to help out. To do so, please reach out to us on Facebook (https://bby.me/k5t93i), Twitter/X (https://bby.me/kdmrrf), or Instagram (https://bby.me/pc0kox) so our team can assist with this. Please also include the Google Review reference number #40471.

About Best Buy Augusta

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