Best Buy Augusta

It’s incredibly frustrating that there’s no easy way to reach a real person to confirm whether the store is opening late or closing due to bad weather. I completely understand prioritising employee safety, but the store hours should be clearly and accurately updated when changes happen. The automated system was no help at all. It told me the store would open at 11, but then added that it might be closed because of the weather, which wasn’t helpful in the slightest. Clear communication would make a big difference.

I want to share my experience to help others be mindful before making a purchase at Best Buy. Best Buy has a very strict two-week return policy, which became an issue for me after purchasing an $800 monitor along with the protection plan. At the time of purchase, I was advised one thing about what the protection plan would cover. When the monitor began having issues, I brought it back to the store with my receipt, fully expecting support or a resolution. Instead, I was given the runaround and sent back and forth with no clear solution. I work from home and rely on my monitor daily, so the delays and lack of urgency were extremely frustrating. The process was time-consuming and stressful, especially for such a high-cost item. I do want to acknowledge that the Geek Squad staff were kind and professional. This isn’t about the employees. This is about Best Buy’s policies and how rigid and inconvenient they are for customers when issues arise. Unfortunately, this experience reminded me why I stopped shopping here for a while. Moving forward, I’ll stick with retailers like Costco, Sam’s Club, or Walmart, where customer service tends to be faster and more accommodating. My advice to others: be very mindful of the return policy and protection plan details before purchasing. Quick sales don’t always mean quick or helpful customer service afterward. Thank you, but no thank you, Best Buy.

Came in to pick up an Amazon order, and they were quick and efficient in the middle of a Saturday.

Great service. And plenty of inventory in stock.