Best Buy Augusta

I am extremely disappointed with the service I received from Geek Squad at Best Buy. On February 17th, I brought my Apple Watch in to have the screen repaired. I was told it would take a couple of days, at most a week. I sat in the store for over an hour and a half that day while everything was being processed. After that, I received zero communication. No updates. No calls. Nothing. I went back into the store on March 1st to check on the status, only to find out the repair was done improperly and incorrectly. I was informed that the employee who handled my repair, “Yaya,” made the mistake. I was then told they had just sent it off again that same morning at 5 AM. It has now been almost two weeks, and now they’re saying it could be another full week before I get my watch back. The lack of communication, professionalism, and accountability is unacceptable. If there had been proper updates or transparency, this situation would have been much easier to understand. Instead, I was left completely in the dark. Very unsatisfied with this experience and would not recommend this location based on the service I received.

I walked in this afternoon with my family looking for the new Meta glasses and I was treated amazing by Shamar as he was so professional and was able to give me a personal opinion and advice about the new glasses I had questions about and other electronics. He was very knowledgeable of everything I had questions about and the types of glasses he would recommend. I bought my first pair and I will be returning!

With much help and assistance I ended up getting the new Air Shock Pros. Really appreciate all the time to help. Love these and very happy.

The staff was helpful and returns are hassle free.