Best Buy Augusta

Insensitive, inconsiderate, unkind staff. I bought a TV and mount for my dying father on 12/23. He died the same week before we used the mount or TV. A family member kept the TV but after clearing out his assisted living apartment, I went to Best Buy to return the mount. I had no idea there was a 14 day return policy. I was blamed for not reading the Terms and Conditions and not pulling up the return/exchange policy that was never mentioned during the entire online checkout experience. I was told I should have searched the website for it from my father’s bedside. I was told I could call corporate. I did. Corporate told me that I could exchange the mount or return for store credit. I went back to the store. The manager denied this as well, even considering the situation. She directed me to call corporate again.

Jaylin was super helpful getting me a laptop Ill be back again due to the great service!!

I wish I had read the latest reviews for this store before we drove 30 minutes here. TERRIBLE customer service. I was ignored and barely spoken to. The employee actually pulled out an electronic device out of the case without even asking what we needed. She just guessed what we wanted because of what we were standing close to (after waiting for over 10 minutes and being ignored by other employees as well). So sad.. I will never shop here again. Corporate, please take notice when you see multiple reviews like this.

Customer service is terrible I have visited this store three different times times and the same results I ask employee to help me with a freezer they stated let me get someone to help you because that is not my department then about 8 employees walk right pass me and did not speak or ask me for help waited there for 30 minutes then went up front and said you told me someone was going to help me it has been 30 minutes and no one came or help me she got on the walkie and told them again I went back and no one never came to assist me so I left the second visit I went to purchase a door ring camera and the same thing go over there and someone in that department will help I waited and waited no one came to help me so I call my sister in video and she showed me which one to get and the batteries because once again no one came to help me the third visits the same thing happened to me again I brought a tv online and supposed to have curb side service no one came out to the car so I went in and they said go get in this line got there the lady scan my phone and said I will be back so I needed to purchase some batteries and wanted to make sure I was getting the right kind again another disappointment I really think all staff need to be better and should be able to assist all customer in any department this was not good service at all and also there was a old couple in there going through the same thing waiting on a employee to help them and employees walked by them and did not help they were getting frustrated with no one helping this is crazy I will take my business else where