Great products, great prices, great service.
Very hard to talk to anyone at the store. Your call goes to Asia. They have zero idea on anything. They could not evan find my service appointment. Wow what a joke to all customers.
Response from Best Buy
August 17, 2025
Hello,
Thanks for sharing your feedback. I can appreciate wanting to speak with someone at your local store when calling, but being directed to a support center, wouldn't be expected.
Our stores currently are not accepting calls, as an effort to best assist their customers in their stores. Calls are directed to our phone support teams, who should be able to assist with any questions or provide options for various scenarios that may need resolution.
That said, I'd be happy to have our corporate team look into this, if you should still need assistance. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/b66aqy), Twitter/X (https://bby.me/2u7gd2), or Instagram (https://bby.me/lwnrup), and refer to your "Google review #30770" in your message.
Sincerely,
^ Melissa
I just left the store. I had a terrible experience with Will the manager. I drove from Winder to buy
A TV it’s 45 minutes one way when I get here Will tries to sell me a more expensive TV and tells me the TV that I’m buying is A terrible brand insignia
Which is a Best Buy brand . I said I’m buying this one cause it’s on sale. He goes in the back warehouse. Bring me the TV in a box and is very rude after I take the TV back home it’s damaged. The screen is cracked. So I drive another 45 minutes back to Mall of Georgia where I see Will again telling him that I wanna trade in my TV cause this one’s damaged exchange it he goes and says we don’t have anymore you’re gonna have to upgrade then he goes and gives me and my family dirty. Looks thinking that we damaged the TV and put it in a different box. Mind you I have my receipt. And it’s only been an hour and a half just because that’s the drive you use wooden his employees. Tell them to go in the back and get me a TV the same one that you said they didn’t have. Throw it in the cart and walks away doesn’t apologize doesn’t say thank you he had the most terrible attitude I have ever seen for an employee. I don’t know how they made him manager again. His name is Will if you go into the store, I would advise you not to deal with him it’s a shame that this is the closest store to me
The sale person was horrible...at the store in Buford Ga..so I went another way of buying the Gopro camera...The first time I went in there the salesperson act like he didn't want to have anything to do with a black man. The second time I carried my son with me ,and made sure I found him to talk to,my son said the same thing I didn't tell him anything about what happen before he noticed that..
Response from Best Buy
August 14, 2025
Hi Harlem,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/79zjpn), Twitter/X (https://bby.me/p51on3), or Instagram (https://bby.me/toiltr). Please also include the Google Review reference number #28919.
Regards,
^Caleb