Best Buy Mall Of Georgia

Store employees and associates are great to work with. The phone system is trash, poorly designed, and will drive you elsewhere to shop. The answering “AI” is “A- Stupid” and of no help; it asks you questions of no use, then transfers you to some foreign attendant who asks you for the information you are calling them for. Service over the phone system is non-existent and non-helpful. They cut corners to save $ and service or help over the phone is non-existent, from past experience. Shopping and help in-store is fine; if you expect to need help or service via phone, forget it.

Great service

I recently had a frustrating experience with Geek Squad at Best Buy, and I feel compelled to share my concerns. My husband purchased a PC along with the Geek Squad service plan. Although we could have transferred the data ourselves, we opted to have them do it. This decision turned into a major hassle. Initially, when we called for an update, we were routed to an overseas call center. Communication was difficult, and I was told the PC would be ready in 2–3 hours. The next day, we unexpectedly received a consultation appointment notification for 6:40 PM, which we didn’t book. When we arrived at the store, the staff seemed disorganized. The person assisting us couldn’t locate the necessary notes, and I had to guide him through the process. Despite being told that we could verify the data transfer before signing off, the employee tried to send us off with the devices without confirming anything. I had to escalate the issue to the manager, who, while polite, admitted he was new and was also unsure about the situation. Additionally, I noticed serious security concerns. My laptop and PC login credentials were printed and stored in a folder—an unacceptable lapse in safeguarding customer data. The new PC wasn’t properly set up either. Files were placed on a new profile instead of the one I created, and the setup was incomplete. Given these issues, I’ve decided to return the PC and no longer trust Geek Squad with my devices. Their service was disorganized, and the handling of customer data lacked security. I’ll be having my laptop checked by a trusted IT professional to ensure everything is intact. Overall, this was a waste of time and money. Geek Squad’s service was disappointing, and I would not recommend it to others.

Hadn't been to a Best Buy forever but it had what I needed in stock.