Best Buy Mall Of Georgia

I don't know what happened lately, 2 orders in the past week... one promised that will be delivered, never arrived... keeps postponing the delivery date, one with in store pickup... 2.5 hrs later and after waiting in the store for half an hour... product still can't be found!

I had purchased a gaming PC from this location but when I set it up, the PC seemed to have a GPU issue where it won't send connection to my monitor. I returned to Best Buy the next morning to exchange my entire open-box PC and the young employee taking care of my request handled it like a champ! He accepted my return and gave me a brand new PC instead, and even delivered it to my car. Couldn't be happier with my experience.

I strongly advise against using this Best Buy for in-home services. I was attempting to set up a consultation for a new speaker system. After rescheduling my original appointment, Gilvin left me a voicemail explicitly stating the appointment was still on. Despite this confirmation, he never showed up. He ignored multiple calls from me while I waited, only to finally contact me two hours later to say he had cancelled. This level of dishonesty and disregard for a customer's time is unacceptable. Avoid Gilvin and his manager if you want reliable service.

On Friday, November 14th, I ordered a TV online from Best Buy. When I arrived to pick it up, I realized the TV wouldn’t fit in my truck, so the sales associate recommended scheduling a delivery. The earliest date available was Monday, the 17th. I also learned that Best Buy offers TV installation and mounting for an additional $179.99 — which felt expensive, especially since I already have my own mount — but I went ahead and paid for it. I was promised delivery and installation by Tuesday, November 18th, no later than 3 PM. After 3 PM, I received a call from a Geek Squad electrician informing me that he was out of the area, very behind schedule, and would not be able to complete the installation until later in the day or first thing the following morning. I had already taken off work and cancelled a scheduled appointment to be available for this install. Considering the money I paid and the time I lost, I am extremely disappointed. This was my first purchasing experience with Best Buy, and the service I paid for was not delivered. I attempted to call for support, but after being transferred multiple times, my call was dropped, and I never received a call back. No customer service, no resolution. Given that this service was costly and not fulfilled, I am requesting a discount on the delivery and installation fee or a full refund. This experience was very disappointing, and I will not be using Best Buy’s delivery service again. Delivery Order #1125318213027 Reference Number: 57719092840201