Best Buy Mall Of Georgia

Worst customer service experience from a BEST BUY STORE. I was trying to replace my SODA STREAM CQC SODA carbonator bottle and the only answers that I received at the store was that you only recycle at this location but the store has a promo on desk that you can perform exchange at the store(see attached picture). Try to speak with store manager wait for them like 30 min and never show up to speak about the situation. Thanks for bringing to me best customer experience ever!!!!

We recently had an issue with our TV malfunctioning, which required us to purchase a new one. David Vo, the sales associate, was extremely helpful throughout the process. He was professional, knowledgeable, and took the time to help us find the right TV for our needs. His assistance made what could have been a frustrating situation much easier. We truly appreciated his excellent service.

Only went here to pick up an item that was ordered online. That went well, friendly representative gave me the item and I was out in 2 minutes.

My recent trip to Best Buy for a new laptop was an excellent experience. From the moment I walked in — I had my mind set on the exact make and model of the laptop I wanted (same make/model that I have now — maybe just an upgraded version, etc) ended up looking at multiple options narrowed down that the sales representatives pointed out, all based on the same features from my previous model. He helped me find one that was ONLY $402 WITH TAX!!!! 16GB. TOUCHSCREEN. ALL THE GADGETS AND WHISTLES. EVERYTHING I WAS LOOKING FOR JUST AN UPDATED VERSION OF MINE x10 with this copoint AI thingy built in?? Guess we’ll find out who copoint is tomorrow (they were out of stock so it will be delivered tomorrow!!! EEK SOO EXCITED) but overall he was incredibly helpful and listened to me and knew exactly what I needed, didn’t try and upsell me on a MACBOOK 17,032, he got the exact Make of the previous one I had (2022 HP Laptop 15-DY2702DX 15.6-inch HD Touchscreen Laptop Intel Core i3-1115G4, Intel UHD Graphics 8GB DDR4 RAM 256GB SSD Storage, Windows 11 Home, Natural Silver) — it was just an “upgraded” model with all the same basic features that what I had and needed. Walking in I had a general idea of what I had, what I wanted and needed and the sales rep (I will find his name because he was amazing) listened to all my requirements and needs for specific preferences and guided me through the main 2-4 options he thought I’d like. And within 15-minutes of walking into the store I was swiping my card! What impressed me was their ability to find my old laptop - asked what I liked-what I needed/preferred more, daily use or just to have it, etc. He 100% exceeded my expectations. They helped me discover a model that was actually cheaper than what I had originally considered, yet it came with more 8GB of storage and, to my delight, was also a touchscreen! They clearly knew their inventory and were genuinely interested in finding the perfect fit for me. The entire process was smooth and the entire staff was helpful and friendly. I walked out with a fantastic new laptop (receipt) lol it will be delivered tomorrow via UPS since they were out of stock (I can see why now) but I’m glad that I found a new laptop that perfectly suits all of my needs and more!! I couldn't be happier with the service I received. Best Buy definitely delivered on both value and customer satisfaction… it’s also been about 4-5 years since I’ve been in store and they’ve really upgraded the entire place!! THE atmosphere was completely different, they had so much new inventory, from security cameras (Ring cameras + more) to Electric Bikes!!! Was honestly blown away by their new remodel. 10/10 — AND I will find the representatives name who helped me and post about it because he 100% deserves recognition for all the help.