Best Buy Mall Of Georgia

I'm not sure what Nintendo item released today that caused a line outside this morning but it seemed to have the employees on edge. When I was checking out the cashier Chelsea was very rude inpatient with me as l navigated paying for a Door Dash order. I understand it was busy but there was no need to have that type of rude attitude at 10:05 am. The guy directing the line in front of the store was very nice and helpful, I didn't catch his name.

Geek squad help was useless

Excellent swrvice.

Worst customer service experience ever. Run as fast as you can from this store and never look back. Now for my nightmare story that is Best Buy Mall of Georgia ... We decided to buy a $3,500 TV and a $200 mount/install. it was going to be a while before they had an available install appointment (3/18). He setup the delivery on 3/17 and the install on 3/18. I took both days off of work so I could make sure to be available. Major inconvenience. I get a call at 3:17pm on 3/16 from Best Buy making sure someone will be here to take delivery on the 17th and letting my know a more accurate window (3-7pm). I tell him everything is good to go I will be here. So time ticks and here we are, 3/17. I bet you can guess by now I do not have my four thousand dollar order yet. Around 6:30 I finally call Best Buy as I had not heard nor seen anyone. Sat here all day. As I am going through the ridiculous AI menu prompts that do nothing more than transfer you to a call center over in south Asia, I decide to log into my account to see where my delivery is. It says it is still set for today from 3-7pm. Someone finally gets on the line, from India of course, and from what I can barely understand he said that they see a note stating they need to reschedule. I tell him no, that is not acceptable. I've waited over a week, I took two days off (the installers will be here first thing in the morning). And I want my product that I have already paid for. He goes round and round with me reading off his clipboard responses. He just keeps repeating himself that he can reschedule it for another day etc. I tell him I need to speak to someone at the actual store. His response (this is hilarious, I cannot believe this is what customer service has devolved into) was "I can send a request to the store for you to speak to them and they should call you tomorrow". Not even kidding. That is how Best Buy customer service is. They outsource the labor and refuse to give you any method of speaking to an actual employee. I get off the phone and google the store itself. I see a local number so I call that. And sure enough, the AI trash that answers just patches me through to India again. Same thing, over and over "We will need to reschedule for another day" and not giving me any answers or information. So I literally jump into my car and race down to Best Buy (two counties away mind you, and I had a little over an hour until they closed at this point). I get to Best Buy - Mall of Georgia and ask to speak to a manager. The lady that comes over tells me she is the manager and I tell her the story. She says she has to help someone else and hands me off to a young lady she calls over. I repeat the entire story to her, she starts punching on a computer and just says that the TV is somehow lost in transit. They've had over a week to get this thing to me. They literally called me yesterday to confirm it was coming today and to make sure I would be home to take delivery. I wasted two days off of work and a trip through two counties to get here (at rush hour too). I tell her that is unacceptable. I paid a large chunk of money for a product that is now not in my possession that they "lost" and I also paid hundreds of dollars for their installers to be at my house first thing in the morning to install it. I also already dismantled currently mounted TV in preparation. She then hands me off to another guy who basically tells me the same thing. He said they show 22 in the warehouse. I tell him to get it in a vehicle and get it to my house. He calls someone else and requests the installers grab it on their way in the morning. And then tells me that's all he can do. He says he won't even know if they will do that until tomorrow, when I waste another day off. If this TV is not in my house by noon tomorrow you all can keep the thing and give me my money back. First major purchase from Best Buy and definitely my LAST!