Best Buy is terrible. I purchased a TV and used $75 in certificates. When I returned the TV they would not reissue the $75 in certificates. I called and complained but they said that's the policy. They stole $75 from me. I will not shop there again. I hope this will help you to make an informed decision as well.
Response from Best Buy
September 17, 2025
Hi there! We understand how not being explained the correct information when it comes to certificates can be frustrating and we would be happy to answer any questions you may have as well as assist in any way we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/7pm4q8), Twitter/X (https://bby.me/b90xd8), or Instagram (https://bby.me/5jr2pz). When you message us, please include Google Review number 44462. Thanks!
Stephen A
September 14, 2025
I was able to recycle my laptop here for free.
Jordan R
September 13, 2025
Great customer services and pricing!
gabriel C
September 09, 2025
I
visited your store on [date] to purchase a washer. Upon arrival, I was told to wait five minutes for assistance, but after half an hour, no one attended to me. There were two staff members at the entrance helping other customers, but I was left unattended. The experience was frustrating and felt like poor service.
Response from Best Buy
September 11, 2025
Hi Gabriel,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and can understand your frustration with the lack of service that you received. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can help out.
We can be reached on Facebook (https://bby.me/p4zf3h), Twitter/X (https://bby.me/2mivbq), or Instagram (https://bby.me/syhfbo). Please also include the Google Review reference number #41889 when reaching out.