Best Buy Mall Of Georgia

Wanted to get a mini fridge and the woman there helped me find something in stock. I asked if they had it on the floor and she sent me to go look for it because she wanted to go back to chatting with the other employees. I was pretty upset and told her I'll just go look for one another time, and she said that's fine and went back to chatting. Wanted to speak to management, but they were busy on the register. I don't have time for this. I ended up just leaving everything and leaving without buying anything. I have words to describe this place that I don't want to say, so I'll just leave it at that.

Great service

My husband and I recently went to Best Buy in Buford, Ga. We needed assistance with our iPad. Steven with the Geek Squad was so knowledgeable and very patient with all our questions. I can’t remember the last time I had customer support like today. Thanks for making today such a pleasant experience Steven.

If I could give a negative 5 stars I would. Have had account with Best Buy for 25+ years, but today had the WORST customer service experience in my life. Bought a washer 3 months ago, it is a lemon will not spin clothes correctly. They have to go thru dryer 2-3 times in order to be fully dry. It also goes off balance and stops….those clothes are dripping wet. Have had it serviced once and another tech coming in a few days. My deck looks like homeless encampment with dripping laundry everywhere. I have now spent hours on the phone trying to get rid of this machine. Best Buy says you had 15 days, go to Maytag/Whirlpool. Maytag says Best Buy took your money go to them🧐. I had one Best Buy resolution person be helpful , but nothing happened. Called back and got the RUDEST Rep I have ever had . When I told her situation, she again said go to Maytag. She told me previous helpful rep was wrong, I had 15 days to return and I would need to continue paying on the washer. She was unbelievably rude and when I asked for call # she would not provide and said call could not be retrieved. Called back and far more courteous rep indicated there was no record of that call and there was an issue with my phone #. It appears much information had ”disappeared “ after that horrific call. He again routed me to Maytag. Moral to the story “ Let the Buyer beware “. 20+ years and thousands of dollars worth of of sales (we used to buy everything here). Toast. NEVER Again