Best Buy Mall Of Georgia

BestBuy has become the worst and they don’t even care. Let me make it clear that customer service and satisfaction does not exist with them. On December 2nd we purchased an 85” TV from them with a delivery and installation date of December 17th between the hours of 7am to 7pm. Well on December 17th at about 7:15am the TV was delivered and we were told someone would be out later to do the installation. Well, we waited the entire day and no one ever called or came. At about 7:15pm we called and after much checking and being on hold, we were told that they had run out of time and couldn’t do the install. Well, you would think they would come the next day, WRONG. We were told the soonest they could come out would be the following Wednesday, December 24th and again between the hours of 7am to 7pm. We asked about an earlier date and were told that was impossible. Of course there was no consideration of our time—even though we’re retired, we still have things to do rather than waiting around for someone to show. The next day I happened to check the BestBuy website for scheduled services and to my great surprise and chagrin, discovered that we were not on their schedule. So on their website, I scheduled the install service and then saw that Tuesday, December 22nd showed as being available so I booked that date—again with the 7am to 7pm service window. I called BestBuy and asked to speak to a manager since I’m now wondering what the heck is going on and why the December 24th date for installation did not show and now an earlier date was showing as being available. I also wanted to talk to the manager about the earlier scheduled date for installation that did not happen and the inconvenience we experienced. The manager was totally unapologetic and couldn’t have cared less. Well, that’s not the worst of it. On Tuesday, December 23rd at about noon, we called to try to find out what time a technician would be coming. Well, guess what, somehow mysteriously, we were not on the schedule because of a “system glitch” so we couldn’t be scheduled for our install until the following Wednesday, December 31st. Well, I lost it at that point due to their callous disregard, I personally wanted to return the TV and tell them to come pick up their TV—still in the box. I did not feel they were deserving of our money and business. My husband didn’t want me to cancel/return the TV so we didn’t. He did some checking and found another company, Dobbins Security Solutions with good reviews who do TV wall mounting installations and guess what, they came the next day—December 24th at the beginning of the 2 hour time frame given and completed the installation for $200 less than what we would have paid BestBuy and even wall-mounted the existing TV in another bedroom. I’m totally done with BestBuy and will not give them another penny of my money. I highly recommend Dobbins Security Solutions for your TV wall mounting needs. They were professional, well-trained, polite, punctual and courteous.

Went in to purchase a laptop and male (who honestly told us computer/laptops wasn’t his best field) assisted with good professionalism - considering we came in around 30 minutes prior to closing. He was friendly, gave us plenty of different options based on the use we came in for. He did his sales part, offered some accessories. Stated I only wanted laptop, that would be it - 5 stars for him. The 3 star review comes in due to the manager who was present during the transaction. I had already told the male finalizing our purchase no about 3 times in front of her on anything extra. She then swoops in and tries to take over on selling me a credit card. I had to tell her no about FIVE TIMES for her to finally leave it alone, to the point it seemed like she wanted me to feel in the wrong for not opening a credit card. I’ll give credit where it’s due, she should be in sales but maybe not in this industry. I was adamant on my no, and it should be left alone at that. Even stated “I bet you won’t even earn more than .1% on whatever credit card you’re using” which I don’t even care for the cash back, not to mention the offer wasn’t even that good: $80 off a $800 purchase. As someone who works in a sale and referral position, taking no a few times isn’t pushy. But to make a customer feel bad because you won’t get your commission is what leads to the point of a negative review, even from someone like me that never writes reviews. The interaction just left a bad taste in my mouth when I should feel good about an upgrade, I left feeling bothered about her service.

The slowest and worst customer service ever. I went to pick up a TV I ordered online. It took them more than 30 minutes to find my order and bring it out. They didn’t bring out all of the pieces, especially the box that is needed to do anything with the TV. It took them 30 more minutes for the employee and manager to find the missing piece. Then I had to go back for a price adjustment that was approved on the phone, but it took them over an hour to get everything processed and 3-4 people to get it done. How does it take that long to process a refund then a re-purchase and why does it take so many people? They are the most incompetent group of people I’ve ever met at a store.

Staff were very friendly and store was clean. However the only negative I have is that the prices are a bit more higher than the prices online.