Best Buy Mall Of Georgia

I just left the store. I had a terrible experience with Will the manager. I drove from Winder to buy A TV it’s 45 minutes one way when I get here Will tries to sell me a more expensive TV and tells me the TV that I’m buying is A terrible brand insignia Which is a Best Buy brand . I said I’m buying this one cause it’s on sale. He goes in the back warehouse. Bring me the TV in a box and is very rude after I take the TV back home it’s damaged. The screen is cracked. So I drive another 45 minutes back to Mall of Georgia where I see Will again telling him that I wanna trade in my TV cause this one’s damaged exchange it he goes and says we don’t have anymore you’re gonna have to upgrade then he goes and gives me and my family dirty. Looks thinking that we damaged the TV and put it in a different box. Mind you I have my receipt. And it’s only been an hour and a half just because that’s the drive you use wooden his employees. Tell them to go in the back and get me a TV the same one that you said they didn’t have. Throw it in the cart and walks away doesn’t apologize doesn’t say thank you he had the most terrible attitude I have ever seen for an employee. I don’t know how they made him manager again. His name is Will if you go into the store, I would advise you not to deal with him it’s a shame that this is the closest store to me

The sale person was horrible...at the store in Buford Ga..so I went another way of buying the Gopro camera...The first time I went in there the salesperson act like he didn't want to have anything to do with a black man. The second time I carried my son with me ,and made sure I found him to talk to,my son said the same thing I didn't tell him anything about what happen before he noticed that..

Terrible customer service experience, I will stop giving them my money. I have shopped at best buy intentionally even if I have to pay a bit more as I wanted to support the last brick and mortar electronics store, however, due to the customer service experience, I will no longer give best buy my hard earned money. 😔

David Vo (Best Buy) and Dasha (AT&T) were on fire yesterday! Thank you for taking the time supporting us with our questions and helping us make our purchases! 5 Stars for both them!