Best Buy Mall Of Georgia

I came in looking for a specific phone. I was told to wait in the phone section until somebody would assist me. there have been people who came in way after me who has gotten an assisted before i could. I ended up waiting 40 minutes just for them to tell me the phone wasn’t in stock even though online it said it was in stock. This is highly disappointing and reflects very poorly on Best Buy!

I’ve had to wait so long at this Best Buy to get help I had enough time to write this review. I’m still waiting… and waiting more. Please someone help me?

I mean it’s Best Buy so you get what you get. They’ve gone downhill over the years but today I’ve never experienced a store so unmotivated to sell a tv. I asked for a particular tv that i saw they had jn stock online. The guy “helping” took a few minutes punching a lot of keys on the keyboard and said something along the lines of oh um would you mind getting this other brand tv. It’s $50 more but will last longer. The price difference was actually $150, i had to correct his math. I also told him the tv he suggested actually wasnt an upgrade and was actually a worse tv for more money. I just wanted the one i came in for. He said it would be a few minutes and went back to pecking on the keyboard for about 5 mins. I asked if they had it and he said oh it will be a while they have to move pallets to get it and could i just get it delivered in the next day or two. I just left and bought it at sams club. Last best buy experience for me.

Least helpful store and company. Don't order online either bc if something gets stolen in shipment, the service team sends you to a store. The store tells you they can't help and call service.