Best Buy Mall Of Georgia

I was at the Mall of GA location in Buford earlier.. It was half hr before closing and we asked for help in the mobile section. I knew what I wanted and needed a new phone and was ready to spend $1600 on the one I wanted. After waiting for someone to come twice... The person at the front door told me no one probably showed up because it was so close to closing time. I went home and ordered my phone directly from Samsung. Luckily I had an old phone until I get my new phone. I am truly upset that a ten minute purchase transaction that could have saved me a headache and made best buy look like heroes instead made me realize why I only go there as a last resort. I really hope they change their attitudes.

Educate your workers, they dont even know how say hello to the customers. The blond lady? was kinda rude

I’ve always tried to buy all of our appliances and small electronics and computers from Best Buy but this may change. Our 11 year old Samsung refrigerator went out around Christmas and we went shopping that day. The woman working in the appliance area was hard to find and when we did she only wanted to show us the Samsungs and LG’s which look nice but I was not buy one again. The design issues are not fixed that caused ours to break. As soon as I told her we did not want to look at either of these models she made a humf noise an walked away. So no help. Beginning of Jan2026 I ordered Apple ear buds from Best Buy. They usually ship items quickly and with easy tracking. Instead I kept getting an odd link to tracking and a secondary website. So they sent my order to an outside vendor. Which has a strict 15 day return policy on all items. It took 3 1/2 weeks to get the ear buds. I saw this with Sears. For them it signaled the end of their business.

Great customer service