Best Buy Canton

Took almost no time at all to be helped! Thanks Kaio, for getting us in and out quickly!

2 weeks ago I paid for two tv mounts and installation to take place today. Yesterday afternoon, I was notified that I needed to schedule the installation appointment. I was confused because I already scheduled it. I called customer service and was told that the tech cancelled the appointment and left no notes as to why. When I asked first rep for a way to speak with store manager, she provided me with an extension that would connect me. When I tried the extension, their phone system said it did not exist. When I spoke with second rep, he said they do not have access to phone extensions. I asked him if the first agent made up the number, he said yes. I was then provided with a different number to call, and yet again, was only provided with the exact same information. My original appointment could not be met because the tech cancelled the appointment for an unknown reason. Next available appointment was 12 days later. This is not acceptable. I paid for a service to be completed at a specific time. My appointment was cancelled by an employee for an unknown reason and no explanation. I requested that the installation fee be refunded and to pick my mounts up last night. When I spoke with one of the managers on duty, there was not anything else he could do, other than escalate it to a different team. He did. When I spoke with that agent when he called me, it was a repeat of the previous 3 phone calls I had already experienced. Tech cancelled appointment, no explanation, and now the next available appointment is 17 days away. I asked if there was a way for me to speak to regional leadership, weather that be a district manager, regional manager, someone. Rep advised that there is not a way for that to happen and that he is with corporate. Absolutely no customer service was provided. Everything I heard was I can't perform the service you paid for at the time that was set, only thing that can be done is wait two more weeks. Last agent I spoke with said that since he was with corporate, there is no one else to talk to. The lack of customer service was extremely infuriating.

It’s 2pm on a Tuesday and been waiting for help for almost 40 minutes to buy a laptop. Walked out and I’ll go somewhere else. Canton Ga.

Everytime I have gone into this best but they have been very helpful and the staff is always nice