Best Buy Canton

They are always there to help, always

Came in to buy some Pokémon cards and they not only were misleading on their website (I have proof) saying they could sell products that they couldn’t they also denied me getting my OWN 151 bundle because my husband was there at the same time so we technically counted as one so HE was allowed to buy but I couldn’t and that is not fair we legit came in separate cars everything and yet somehow we are one person I feel like I was discriminated against I haven’t been able to get ANY 151 cards and I thought I was going to be able to get ONE 6 pack like come on… this was unfair and not good customer service really put a bad taste in my mouth about this location

Breach of faitth. Best Buy used to have good support and good management. I'm sad to say this is no longer the case. I've spent thousands of dollars on a full house Sonos Premium System, Premium TVs, high end desk top computers, iPhones and Pixel phones and even an S9 Irobot vacum. About 4 years ago I bought the geek squad premium support plan with the assurance by the manager that they will provide complete support for all of our products that we purchase from Best Buy as long as we maintained our annual fee and there was no need to buy long-term support plans. The manager and the company gave false representation. They're now telling us this is not true. They provided zero support for our $1200 Irobot S9 and they are now telling us that the geek squad plan only supports computer support. After spending well over $10,000 in the Best Buy store based on these previous assurances, we certainly feel defrauded. Unfortunately, this company has lost its integrity and lost its way. We will no longer shop at Best Buy again I cannot recommend the integrity of the company at all. And honestly, in our opinion, they no longer care about their customers anymore.

Great experience, very helpful and patient staff