Best Buy Canton

Worst Best Buy Experience I’ve Ever Had I walked into this Best Buy specifically to buy headphones. The greeter asked what I needed, I said headphones, and I was told someone would help me shortly. No one came. I waited, then had to go back and ask for help again. Eventually, an employee assisted me. I asked what the best earbuds were, and he recommended a pair priced at $119, talked up the quality, and said they were a great value at that price point. I agreed and said I’d take them. He unlocked the case and handed me the black pair. At checkout, they rang up $269, over $150 more than the clearly marked price. I immediately said something was wrong and explained the situation. They acknowledged the price was marked incorrectly in two different places, but said there was “nothing they could do.” A manager came over and offered $20 off, which was frankly ridiculous given the circumstances. I then asked for the $119 headphones that were advertised and recommended to me. I was told they don’t actually sell them anymore, they’re discontinued, not in stock, and can’t even be ordered. So to be clear: • The store has pricing and product signage for an item they cannot sell • An employee recommended and sold me based on that price • The price is wrong in multiple places • No comparable product was offered • I wasted 45 minutes of my time To make matters worse, the manager was rude, refused to give me his name, and walked away from the conversation. I’ve been a long-term Best Buy customer and have spent well over $25,000 with this company over the last few years. This experience showed zero accountability, poor training, and complete disregard for the customer’s time. If you can’t sell a product, don’t advertise it. If your signage is wrong, own it. I walked out without buying anything and will not be shopping here again.

Rude employees that seemed to just not give a crap.

Bunch of cool electronics. Folks are nice but it takes a while to get help or buy something.

Prepared to wait 15 minutes or more if you need to purchase an item that's locked up. I foolishly drove my daughter to make a purchase only to stand in the aisle for a ridiculously long amount of time. I went to the "host" twice, politely asking how long before we would be assisted, but he didn't know. I was able to flag Corey, a sales rep who was working on floor stock to help me, and he did. Another rep showed up after 4 minutes after Corey went to grab what we needed. If it wasn't for Corey stopping to assist us, I would've given them 1 star.