Rebekah R
November 05, 2026
I went in for a new screen protector with my zagg warranty and couldn’t find it, the girl at the front sent me to the registers where that girl looked up which one I needed and I still couldn’t find it. Since she was busy at the register now I went to the desk where multiple employees were helping other people, waiting until they were done to ask for help. They all walked away after they were done with the other people without acknowledging me or asking what I needed at all. One said excuse me to get in a cabinet but nothing else. Didn’t offer to help when he was done or get someone else. I just left. Guess I’ll try again another day lol. Customer service needs a step up here. All it takes is “hi I’ll be with you in a moment”
Response from Best Buy
November 05, 2026
Hello, Rebekah,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 249314.
Facebook (https://bby.me/XNuaNU)
X (https://bby.me/OEYWGi)
Instagram (https://bby.me/crLLYf)
We look forward to assisting you there.
Joshua H
November 05, 2026
Helpful staff and well organized!
Mark and Daniel were super kind and helpful today. Thank you! Great store.
Everyone in here is awesome. I remember buying my Switch 2 and finding an issue with one of the bumpers about two days after purchase and they swapped the entire console out with ZERO fuss. Talk about top tier customer service.