How are you already closed at 8pm on a Friday ?
got the job done in a reasonable time, although the staff in the front asked me to wait on the Geek squad guy to get there, so I waited for 15mins, turns out the ws there the whole time.
Response from Best Buy
June 11, 2026
Hi there,
Thank you for your review. We can understand your frustration with having to wait for your appointment some extra time. We are happy to document this experience on your behalf.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/YIHWux)
- Twitter/X (https://bby.me/jUEza8)
- Instagram (https://bby.me/O60qy8)
When reaching out, please reference your Google Review #171477.
Went into get my phone screen fixed. They didn’t have the type I need but said they would order it, which is a little annoying but fine. I was told it would arrive by Thursday at the latest. Thursday came and went without a call, so on Friday I went back to see if they had the screen. They didn’t. Was told they would have it by Saturday. Saturday comes and I drop off my phone, was told it would take two hours. Two hours later and I am told they don’t have the parts to fix it. That’s a week and two hours of my life wasted and my screen is still cracked.