Best Buy Canton

Ordered $7000.00 in TV’s 40 days in advance for my new place I’m moving to. When delivery day came this is where it started…. Bb called no delivery truck coming, everything is in the store in Canton. Okay I’ll come pick it up so I get there all items are setting in front of me they got 3000.00 dollars of my money and finance has been approved. It’s a go for the Georgia Alabama game for tonight except the home office hasn’t told the store to release it yet? Waiting for corporate to release more waiting now been at the store for over hour an half, everybody apologizing but no call yet. By now my help and truck are getting tried of the wait. So I said just let me take the 75” tv for the game you have my cash down to more than cover it. Store said No can do? So, decided to cancel the entire order and purchase just the 75” to get going so I wouldn’t miss the game. Bottom line 40 days prior of my purchase the prices have all gone up at delivery date that’s why corporate wouldn’t release it, so all of this planning for smooth transfer for nothing. In conclusion……. If you want to waste 6 of 7 hours of your time and get jurked around by “Who on first” employees. Best Buy is the place to go… or just go to “ Brandsmart” like I did for a much easier experience.

Placed an online order and went inside and had the cashier SCAN the bar code and was told it was still getting ready from the back. 45 minutes later as im walking in the store I get a notification that my cancel request was accepted and come to find out they were out of stock. The cashier who scanned and checked on my order just said "that's weird" over and over and had no clue how to help refund the 700 dollars i was charged. And told me if I want it can go to a different best buy over an hour away from this location after already driving more than an hour to pick up my order. I eventually was refunded my money after dealing with online support. I really dont understand how they were able to see that my order was "being prepared" and then they cancel my order because it was out of stock absolutely ridiculous and the only thing anyone could say is "thats weird" place is a joke

Waiting to check out with five people doing returns or pick ups. One cashier at the front. Two staff members walk by and see the line and go else where. Terrible customer service. Way yo many employees standing around and thr poor cashier was swamped!

Waited 30+ mins for someone to come unlock a cabinet to purchase a nvme ssd. And then had to sort through 40 different USB C docks to not even find one that is just USB. C to 4 or 5 usb ports. but their floor layout is so messed up. That there's four different locations that they have docks. In