Marianka D
January 03, 2026
Manand and Israel were very helpful!
We waited and waited for someone to help us, and when no one came, we went to the front so they could put us in a “queue.”
So we waited in the queue.
And waited.
And waited.
During this time, multiple employees helped people who walked in after us, while we continued to exist politely in line like NPCs in a video game. Eventually we realized the queue was more of a philosophical concept than a real system and left without getting help.
If you enjoy long periods of standing around, light people-watching, and being emotionally ignored in a retail environment, this is the place for you. If you actually need help buying something… maybe try literally anywhere else.
Response from Best Buy
January 02, 2026
Hi there,
Having to wait longer than anticipated can be super frustrating. After all, your time is valuable. If you are in need of support or want to formally document your experience, please send a message on social media. Kindly include Google Review 99127 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
marvin l
December 31, 2025
Very good and affordable place to shop for electronic and stuff in that category
Absolutely dissatisfied
I bought a dash cam
Waited a week to get it installed
The guy in the installation department yelled at the nice girl from geek squad for unlocking the door for my appointment
I told him to forget it
Return my money, I didn’t want him working on my wife’s car very unprofessional and he could care less
I asked for a manager
He apologized did not offer any concessions for me driving from Ellijay initially to purchase this cam
Then I drove back for this install appointment
Management is awful
Customer doesn’t matter at all!!
This installer should be fired on the spot!!
I will never go to Best Buy again
No wonder they are in bankruptcy!!
Response from Best Buy
December 29, 2025
Howdy, Jim.
It doesn't sound like you had the typical Best Buy installation experience. Please reach out to us on social media, so that we can take a look at what is possible for you. Please include your review number, which is 97450, when you send us a private message. We look forward to working with you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy