Best Buy Canton

I visited a store to exchange my watch under my insurance policy, but at the checkout, I was instructed to consult the Geek Squad. After a long wait, I was informed that a manager needed to override the transaction. When the manager arrived, they and the Geek Squad employee stated that the watch needed to be sent in and that I would have to rejoin the queue to complete the process. Due to the significant time I had already spent waiting, I was unable to proceed. Later that day, I visited a different Best Buy location where I was able to complete the exact same transaction immediately without any unnecessary complications. I felt unfairly treated, as the process should have been as straightforward at the first store as it was at the second. Had I received consistent information at both locations, I would have been more understanding of the wait, but the discrepancy in service between the two stores was quite frustrating.

They told me they had the item. when I called their idiot Ai assistant was wrong when I got there, they did not have the item. Best buy will not let you talk with an actual person on site, which is insane

I went in for a new screen protector with my zagg warranty and couldn’t find it, the girl at the front sent me to the registers where that girl looked up which one I needed and I still couldn’t find it. Since she was busy at the register now I went to the desk where multiple employees were helping other people, waiting until they were done to ask for help. They all walked away after they were done with the other people without acknowledging me or asking what I needed at all. One said excuse me to get in a cabinet but nothing else. Didn’t offer to help when he was done or get someone else. I just left. Guess I’ll try again another day lol. Customer service needs a step up here. All it takes is “hi I’ll be with you in a moment”

Helpful staff and well organized!