Best Buy Canton

I spoke with Yosh in the automotive audio department. Yosh was incredibly helpful with all of my questions! He walked me through how to book my appointments and gave me answers to some really niche questions. We look forward to doing business with the audio department of Best buy! Thank you so much, Yosh.

Worst Best Buy Experience I’ve Ever Had I walked into this Best Buy specifically to buy headphones. The greeter asked what I needed, I said headphones, and I was told someone would help me shortly. No one came. I waited, then had to go back and ask for help again. Eventually, an employee assisted me. I asked what the best earbuds were, and he recommended a pair priced at $119, talked up the quality, and said they were a great value at that price point. I agreed and said I’d take them. He unlocked the case and handed me the black pair. At checkout, they rang up $269, over $150 more than the clearly marked price. I immediately said something was wrong and explained the situation. They acknowledged the price was marked incorrectly in two different places, but said there was “nothing they could do.” A manager came over and offered $20 off, which was frankly ridiculous given the circumstances. I then asked for the $119 headphones that were advertised and recommended to me. I was told they don’t actually sell them anymore, they’re discontinued, not in stock, and can’t even be ordered. So to be clear: • The store has pricing and product signage for an item they cannot sell • An employee recommended and sold me based on that price • The price is wrong in multiple places • No comparable product was offered • I wasted 45 minutes of my time To make matters worse, the manager was rude, refused to give me his name, and walked away from the conversation. I’ve been a long-term Best Buy customer and have spent well over $25,000 with this company over the last few years. This experience showed zero accountability, poor training, and complete disregard for the customer’s time. If you can’t sell a product, don’t advertise it. If your signage is wrong, own it. I walked out without buying anything and will not be shopping here again.

Rude employees that seemed to just not give a crap.

Bunch of cool electronics. Folks are nice but it takes a while to get help or buy something.