Best Buy Columbus

This particular store was understaffed and inexperienced. Had a hard time finding the products I needed because the employees did not understand.

I needed and old school AM and FM radio,, I found that best buy had what I was looking for,, and on the other hand, just for the future I'm going to pick up another one today,, because its getting hard to find just an AM and FM radio..

Just left best buy to get my computer of 3 months looked at as it has the blue screen of death. Walked in, and knew from the last time I came in, I needed to stop at the front desk to get an appointment with the Geek Squad. The last time I was there, waited for over 30 minutes when I was told to go to the front and get an appointment (NO SIGN as you walk in). So today, I knew better. I stopped at the front desk (still no sign) and the person pointed me to the Geek Squad line. So, I'm standing and waiting again, patiently for my turn. A lady out of know where comes up and asks if I have an appointment. By now, there are 5 people in this line and I am the 1st one still waiting. I told her that I was in line getting an appointment. She told me no I'm not, and that I need to go back to the front of the store to get an appointment. I told her that they told me to come here -- she says, well, I'm the market manager and you need to go back up front. Frustrated, I whispered under my breath, "wish ya'll would get your S*** straight" and she turned around and said, "No need to say the S word, I can see you have an attitude -- don't you curse at me -- you need an appointment". I told her this is the 2nd time this has happened. Instead of her moving the conversation forward and apologizing for the confusion --- the manager chose to exchange words with me on the floor confrontationally and in front of other customers. I had to remind her that I was the customer and she was the manager -- do the professional thing and get me an appointment.... she continued to talk about my attitude and the S word. I told her once again, to do her job and all she could talk about was the S word I said under my breath. I then asked for the manager and she said "I am the manager", and I said, "great"! I could see this conversation was going nowhere. All she wanted to do was have opposition with me. So I apologized for the S word -- at that moment, her entire demeanor changed and then she moved on forward to schedule me an appointment with the Geek Squad. Not once did she apologize for the inconvenience or her unprofessional behavior towards me, a customer! I have the warranty service for over 2 years that I purchased for my mom and family -- but after this fiasco, especially with a manager, I believe my business will be going elsewhere!

It's a good place to look at tech products, but not to buy them. If you want to actually purchase something you'll be waiting for an employee and paying more than you should. Some sales make prices reasonable but other items like computer components are always overpriced lol. When I have purchased things here the process is fine and returns are easy.