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Frequently Asked Questions About Best Buy Columbus

How do I check product availability at the Columbus Best Buy?
How do I check my order status?
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Columbus stores’ holiday hours?

Recent Reviews

4.1
(3366 reviews)
mary g
February 09, 2026
1 out of 5
Poor customer service. I asked an employee with a name tag on for help locating an item, she said I work in the back. She then just walked away. I purchased the item that I needed on Amazon for a great price. Poor customer service.
Response from Best Buy
February 09, 2026
Hello, It's unfortunate that your experience was a negative one. We understand why you would be disappointed by this experience. We would like to get some additional information regarding your visit and document your feedback. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review number 115022 in your message. X: https://bby.me/l23f5m Facebook: https://bby.me/dr8l7s Instagram: https://bby.me/andjim
Kai R
February 06, 2026
5 out of 5
Awesome service
savannah c
January 31, 2026
5 out of 5
Tried to do an online survey with the receipt but it wouldn't let me. I had a great experience with AJ he helped me with my purchase of my go-pro today. Very friendly and helpful! Thanks AJ.
A. C
January 25, 2026
3 out of 5
AJ at the register was friendly and knowledgeable. The store was very clean and everybody was really good at trying to help us. My only problem is please turn down the freaking music! It is horribly loud and the item we were looking for just happened to be by the speakers. So it was terrible and ruined what could have been otherwise good shopping experience.
Response from Best Buy
January 25, 2026
Hello. We always strive to provide a positive shopping experience for our customers, and understand the frustration when the music volume left you feeling we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/gk4yvp), Twitter/X (https://bby.me/8kraee), or Instagram (https://bby.me/3a9xms), and mention your Google review, 108918.

About Best Buy Columbus

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