Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3396 reviews)
Brendan M
April 15, 2026
4 out of 5
Took about 20 minutes to get an Associate to help us with an action camera
Kris H
April 15, 2026
1 out of 5
If I could leave one star i could I walked out of store after the lack of customer service I entered the store and waited 20 minutes to be seen after the guy in the computer section wrapped up the customer he was dealing with a couple walked up he turned to greet them instead of me despite me waiting for 20 minutes and that couple had just walked up guess I wont be purchasing a computer from here
Nicholus C
April 15, 2026
1 out of 5
Went in I and my wife customer service was rude may never return
Response from Best Buy
April 15, 2026
Hello,
Thanks for your review. It's unfortunate that your experience was a negative one. We would like to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 142049 in your message to us.
X: https://bby.me/y33sWV
Facebook: https://bby.me/RjW8DW
Instagram: https://bby.me/6NFb3r
Santhana D
April 12, 2026
5 out of 5
Nice, clean and orderly store. Friendly associates.