Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3366 reviews)
mary g
February 09, 2026
1 out of 5
Poor customer service. I asked an employee with a name tag on for help locating an item, she said I work in the back. She then just walked away. I purchased the item that I needed on Amazon for a great price. Poor customer service.
Response from Best Buy
February 09, 2026
Hello,
It's unfortunate that your experience was a negative one. We understand why you would be disappointed by this experience. We would like to get some additional information regarding your visit and document your feedback.
Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review number 115022 in your message.
X: https://bby.me/l23f5m
Facebook: https://bby.me/dr8l7s
Instagram: https://bby.me/andjim
Kai R
February 06, 2026
5 out of 5
Awesome service
savannah c
January 31, 2026
5 out of 5
Tried to do an online survey with the receipt but it wouldn't let me. I had a great experience with AJ he helped me with my purchase of my go-pro today. Very friendly and helpful! Thanks AJ.
A. C
January 25, 2026
3 out of 5
AJ at the register was friendly and knowledgeable. The store was very clean and everybody was really good at trying to help us. My only problem is please turn down the freaking music! It is horribly loud and the item we were looking for just happened to be by the speakers. So it was terrible and ruined what could have been otherwise good shopping experience.
Response from Best Buy
January 25, 2026
Hello. We always strive to provide a positive shopping experience for our customers, and understand the frustration when the music volume left you feeling we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/gk4yvp), Twitter/X (https://bby.me/8kraee), or Instagram (https://bby.me/3a9xms), and mention your Google review, 108918.