Called made appointment for rear view camera installation told them what I had was told a price and paid and scheduled appointment time comes check in and install tech oh no where going to have to charge you more money wouldn't have mined but they wanted almost a $100 more was taking to person they were working on before me he was there since 9 am and it's now 4:30 kinda fishy tech was rude I'll never step foot in this best again
hook bait switch no thanks 1 star is too much
Response from Best Buy
July 03, 2026
Hello,
Having an issue with a recent installation can be frustrating and disappointing. We'd like the opportunity to discuss your interaction a Please connect with us through a private social media link, mention review #182155.
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I had a few more questions about purchasing a new device, and Keyonu happened to be walking by on his way to lunch. Even though he was headed out, he took about 30 minutes to help me compare my options and narrow down the best choice for my needs.
He was knowledgeable, patient, and never made me feel rushed. His willingness to go above and beyond to ensure I made an informed decision is a true example of outstanding customer service.
Thank you, Keyonu, for your professionalism and dedication. Five-star service—I highly recommend working with him!
I bought the wrong size tv. I swapped it with a different size and they were very helpful. I had no issues. Great store and management.
Knowledgeable and has a Great selection of products.