header_logo

More to Explore

Frequently Asked Questions About Best Buy Columbus

How do I check product availability at the Columbus Best Buy?
How do I check my order status?
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Columbus stores’ holiday hours?

Recent Reviews

4.1
(3398 reviews)
paul
April 16, 2026
1 out of 5
Employees just don’t care to help they are just too busy talking to each other
Response from Best Buy
April 17, 2026
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, Paul. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you. Please write us through our social media channels on Instagram (https://bby.me/ocJj9f), X/Twitter (https://bby.me/fZ2zUZ) or Facebook (https://bby.me/VIxqb5) with the full details of your situation. Also add Google Review 142502. We look forward to hearing from you.
Brendan M
April 15, 2026
4 out of 5
Took about 20 minutes to get an Associate to help us with an action camera
Kris H
April 15, 2026
1 out of 5
If I could leave one star i could I walked out of store after the lack of customer service I entered the store and waited 20 minutes to be seen after the guy in the computer section wrapped up the customer he was dealing with a couple walked up he turned to greet them instead of me despite me waiting for 20 minutes and that couple had just walked up guess I wont be purchasing a computer from here
Response from Best Buy
April 16, 2026
Hello, Thank you for the review. We certainly understand your frustration with your recent customer service. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 142096
Nicholus C
April 15, 2026
1 out of 5
Went in I and my wife customer service was rude may never return
Response from Best Buy
April 15, 2026
Hello, Thanks for your review. It's unfortunate that your experience was a negative one. We would like to hear more about your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 142049 in your message to us. X: https://bby.me/y33sWV Facebook: https://bby.me/RjW8DW Instagram: https://bby.me/6NFb3r

About Best Buy Columbus

bestbuy.com