I bought a television in and supposed to have it delivered on Friday but it never showed up. I called and supposedly the truck broke down but no one called. I waited all day. I went up to the store where Katrina and Presley took care of me. They made my day and made me smile even though I was seriously aggravated. Wonderful customer service in the store. Delivery company not so much
Lyndsey R
September 07, 2026
Great Labor Day sales and Dakota was by far the most knowledgeable and helpful sales associate I’ve had. 10/10 Recommend you going to see Dakota at Best Buy!
Made an appointment with geek squad to have phone fixed. Told them over the phone exactly what was wrong with my SAMSUNG S20 FE ANDROID and they said we can fix that. Got to my appointment, waited for 30 minutes just to be informed they ONLY WORK ON I-PHONES. Customer service has become a thing of the past because no one even cared that they had wasted my time. They were courtesy though, just non caring, like oh well, my bad, yea they do that because the people that make the appointments don't know. So best buy does not care about your time, if they did they would make sure people scheduling appointments new something as simple as, oh sorry sir, we don't work on Android phones. Awful management.
Response from Best Buy
September 02, 2026
Hello, Tim,
We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 217256.
Facebook (https://bby.me/pwpLi5)
X (https://bby.me/w9OnYn)
Instagram (https://bby.me/OtMfel)
We look forward to assisting you there.
This Best Buy in Columbus, Georgia was AWESOME, the tall young lady help me out, VERY friendly answered all my questions and installed screen cover and was on my way.