Best Buy Columbus

I had mixed experiences with this purchase. I purchased a 100" Hisense TV, soundbar, mounting services, a Best Buy membership, and used a Best Buy credit card for the purchase. My original installation appointment was scheduled, but on installation day I was informed that the TV was not actually available in inventory and the appointment had to be rescheduled. That was the most frustrating part of the experience. After waiting weeks and arranging my schedule around the installation, I learned on the day of delivery that the product was unavailable. When the installation was eventually completed, I also encountered confusion regarding what services were included versus additional charges. The distinction between mounting, soundbar setup, and other installation services was not clearly communicated during the original purchase process, which led to frustration on installation day and additional charges. To be fair, the installation team was professional and courteous. They completed the installation successfully and the TV and soundbar are working well. I also contacted Customer Relations regarding the experience. Best Buy ultimately provided a $40 gift card as a customer service gesture, which I appreciate. However, I never received the follow-up email documentation I specifically requested. My issue was never with the installers or the final product. The TV is great. My concern was the inventory management, communication, and transparency throughout the process. I hope Best Buy improves coordination between sales, inventory, scheduling, and installation teams because the customer experience did not match the premium experience, I expected when making a purchase of this size and becoming a Best Buy Total member.

Not enough staff to accommodate customers. Only had 2 pack of what I needed.

Terrible customer service. The employee are not knowledgeable about the electronics. Employees were standing around clueless.

On May 16th I bought a new scanner from this store. The way they were setup on the display versus how they were stacked up on the shelf made it nearly impossible to match up which item had the capability’s I really needed. I require a scanner with Bluetooth and Wi-fi. It’s actually insane to me that any device of this sort in a modern technology store like Best Buy wouldn’t all automatically have this as a baseline feature, especially after you spend $250 on it, and also after you’re trying to match those specific features based on the display. Nonetheless, I brought the item back 20 days after I bought it, completely undamaged and with all of the items. Since they have a 15 day return policy they would not budge on that. Fair enough, I suppose but this will be enough for me to keep all of my shopping for future purchases completely to Amazon where they make it clear what you are buying. Also, they are much more willing to work with consumers on their return policy than this place. Best of luck, Best Buy. I’m out! ✌️✌️