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Frequently Asked Questions About Best Buy Columbus

How do I check product availability at the Columbus Best Buy?
How do I check my order status?
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Columbus stores’ holiday hours?

Recent Reviews

4.1
(3358 reviews)
Chantae M
January 13, 2026
1 out of 5
Bad customer service. No one helped. I went mid morning on a Tuesday and there were a bunch of employees basically doing nothing. I stood at the Mac counter for 20minutes and no one was there. The Mac person was helping someone in another section, when I feel like they should have had the other person assigned to that section helping that person so they could stay in the Mac section, as they are the only one who can help with Mac…. Get a better system Best Buy. I left and sat in parking lot and just ordered online from Apple.
Response from Best Buy
January 13, 2026
Hello, Chantae, Thank you for leaving a review. This is far from the experience we want our customers to have when waiting for assistance in store. Please send us a private message on social media if you would like us to take a closer look. Our team is available to assist you on any of the following platforms: Facebook (https://bby.me/sl6bax), Twitter/X (https://bby.me/pf12bp), or Instagram (https://bby.me/vtw2dt). Please be sure to mention the phrase “Google review #104297” when reaching out.
John T
January 10, 2026
2 out of 5
The staff seem annoyed to helpe an the cell phone staff where just playing on a game on her phone and said I just sell Verizon phones I can't help you with that
Reese P
January 06, 2026
1 out of 5
Very rude team members not helpful
Tommy D
December 31, 2025
5 out of 5
There was a very nice young man working there and he was very helpful. The next time I go back I will find out his name!!!

About Best Buy Columbus

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