I visited the Geek area. Courtnie way very helpful.
Had the worse expierence with customer services. Courtney in geek squad definitely did not provide the best Customer service. From the first day I came she immediately showed attitude and did not show any signs that she wanted to help me. I came a week before to schedule an appointment for iPhone damage when I scheduled the appointment I was assured that at the appointment my phone would be fixed. On that day, Courtney had already assessed the damage of the iPhone never mention that she would have to order a part. Instead, Courtney allowed me to believe that when I came in for my next appointment, my phone would be fixed. Upon driving 45 minutes away with no call no courtesy call to let me know about my appointment or that there would be further issues with fixing the device. I get there just for Miss Courtney to assist the damages again and state oh, we would have to order the part so which means I would have to wait. Additionally, another week before a repair was done. In all, this could have all been resolved just by assessing the damages last week and letting me know then we would need to order the part. This is a courtesy for the customer not to have to waste time going 45 minutes away just to do the same thing that you did last week.
Response from Best Buy
March 05, 2025
Hello there, Deangela!
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire for friendly and attentive service in store that makes your time feel respected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64893056 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Dwight D
February 28, 2025
Store Manager Cynthia, has no customer service skills at all!!!
Response from Best Buy
February 28, 2025
Hi, Dwight,
Thank you for your feedback. We appreciate you taking the time to share your experience with us. I understand how challenging it is when customer service doesn't meet our expectations. At Best Buy, we're committed to providing excellent customer service, and we want every customer to feel welcome and appreciated. Your feedback is valuable as it helps us to continue to improve.
So that we can formally document your feedback, please send us a private message or DM via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport with your full name, email address, and phone number. Be sure to mention your Google review 64875981.
Kind regards,
^Pre
Gerald L
February 25, 2025
Friendly and professional