I bought a new Acer widescreen monitor from this location and it was damaged. After about a month it just started blinking and going out and now I can't take it back for a refund.
Response from Best Buy
August 03, 2026
Hi, Nathan,
Thanks for reaching out here to share this review, although it is concerning to hear your new monitor is already facing some issues. We would be happy to connect with you to go over your options.
To get started, please send us a message on Facebook (https://bby.me/n8mHQ7), Twitter/X (https://bby.me/Q8DhAV), or Instagram (https://bby.me/RDLi13). Please also include a note stating you are reaching out from a Google review by including this reference number: 197472. We look forward to hearing from you!
Got what I needed and Eden was super helpful
Chris helped me with a TV on Saturday. Very informative and helpful! First class all the way.
Sold me a DOA adapter. 20 days later, refused to refund. I might understand if I had simply changed my mind or something. But it immediately didn't work. The store didn't care, corporate didn't care. What a terrible company in general and a terrible location in particular. It's not as if it's a lot of money; it's $20 and I have a receipt. I'll buy online from Amazon or Crutchfield from now on. Lesson learned.
Response from Best Buy
July 06, 2026
Hello,
Thank you for taking the time to share this with us. We understand finding that the adapter that you purchased didn't work and being denied a return, isn't a welcome situation.
We'd be happy to review this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/eToP5M), Twitter/X (https://bby.me/YcgPgc), or Instagram (https://bby.me/vXmQli). Please also mention your "Google review #183646" in your message.