Brandie W
September 29, 2024
I had recently had a great shopping experience here when I was looking to buy a new cell phone. Xera (not sure of spelling), Brenda, and Paris were very knowledgeable, patient, and personable while helping me choose a new phone and accessories. They really provided great customer service!
Wasted visit! Needed assistance to get DD5 card out of the display case to buy .Took me 20 mins to get someone's attention. Only for them to tell me they're with the customer and they will be with me shortly. 20 minutes later, employee did not even acknowledge us, like we are invisible. My wife returned the items that she was going to purchase back and we quietly left the store. Came directly home. Order both of our items that we wanted on Amazon and it will be here by 10:00 AM next day. I worked in the retail business and I understand how tough it is, but there has to be some type of Multitasking. Clearly the earpieces they wear are just for show. The young man clearly could have asked for help, got someone to unlock the cabinet we could have made our purchase and been on our way in 5 minutes." I get it" the gentleman had a big computer sale and wanted to get all his geek squad points across to his customer. If you're a customer that already knows what they want and just want to come into the store and grab and go this isn't a place for you. Lesson learned! Very disappointed in the customer service.
Response from Best Buy
September 24, 2024
Hello and thanks for reaching out on Google, J.
Getting help in-store should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64238265.
Kindly,
^Graham
April D
September 15, 2024
Associates friendly and helpful most of the time. Don't care for the geek squad