I’ve been a Best Buy Total member for about four years, and this experience seriously made me question the value of the membership. My security camera failed and needed to be replaced. The camera itself originally cost around $130, but I was quoted approximately $160 for installation of the replacement. What surprised me most was learning that the membership does not fully cover the installation. I was told I would only receive about a 20% discount, meaning I’m still responsible for most of the labor cost. That makes very little sense to me as a longtime member who has purchased a washer, dryer, refrigerator, stove, microwave, TVs, and other products through Best Buy. If I’m paying an annual membership fee for protection and service benefits, I shouldn’t feel like I’m essentially paying regular installation prices again when something covered needs to be replaced. Consumers should ask very specific questions about replacement labor and installation costs before purchasing the membership. The benefits were not as comprehensive as I believed they were when I signed up. After this experience, I’ll be canceling my membership and looking more closely at alternatives such as Amazon and Asurion for future purchases and protection plans. Even if Best Buy has the lower upfront price, I would strongly recommend considering the total long term cost before signing up for the worst buy total scam membership.
Excellent service, they remove all of the viruses from my laptop.
Geek Squad fixed my problems right up.
Rodrikis W
August 16, 2026
My tv was delivered broken and the team in there made my return seamless and all is now just a tad better