Yvonne D
November 08, 2026
Had in-stock what I was looking for
Michael L
November 02, 2026
Helpful staff and a clean store.
I planned an online order for a 1hr pickup at 3pm. When I arrived to the location for pickup at 4pm customer service stated that the order was not ready. Hours later there was still no update that the order was ready for pickup.
I didn't realize that you guys did some type of random verification hold until I called customer service. There was no communication with the customer that a verification hold was happening, what the verification hold was, or the reason for a verification hold in the first place. I didn't get to pickup my order until 7pm that evening. I will never shop at best buy again. Amazon will forever be where I get ANYTHING that best buy would have. You have lost a customer.
Sell person was very helpful