Best Buy Cumming

I highly recommend the Geek Squad at this Cumming location! Every person I spoke with was so kind! A huge shout out to Austin, the GS manager. He was beyond incredible in helping with my issue, then ongoing issues, and always respectful of me, my time, and the crazy situation! He was professional and caring, and always followed up to make sure the problems were solved. In addition to Austin, I want to recognize Matthew, who was always helpful and a nice guy! I understand that Will at the Alpharetta location also includes a thumbs up for his help with my situation! THANK YOU, THANK YOU, THANK YOU all for not giving up until everything was completely resolved! I drove to Cumming and back from Woodstock 8 times, and while I hope I don't need their services again, the Cumming Geek Squad is where I will go if I do!

Jonas was especially helpful and efficient with what I needed. Great customer service 10/10

Extremely disappointing experience — Best Buy has lost customer trust I purchased a phone from Best Buy because I trusted the Best Buy name and assumed that a major electronics retailer would have knowledgeable employees who understand the products they sell. Unfortunately, my experience was the complete opposite. Within one hour of opening and using the phone, I realized that its performance was so poor that it was noticeably slower than my six-year-old Samsung phone. This was not something I discovered after days of use—I identified the problem almost immediately and returned the phone to Best Buy within about an hour of purchase. Despite returning it almost immediately, I was charged a $45 restocking fee. I spoke with the manager, Joanne, and explained the situation. I was told that there was no option to override the restocking fee. What disappointed me most was the complete lack of customer consideration for a product that I had barely used and returned almost immediately after discovering that it did not meet my expectations. I also expected the employees at Best Buy to have some level of expertise about the products they sell. Unfortunately, this experience left me questioning whether the staff actually understand the products and how they compare with competing devices. I specifically chose to buy locally instead of ordering online because I wanted to support a local business, knowing that Best Buy has employees, stores, and a physical presence in the community. I thought, why buy online when I can purchase it locally and support Best Buy? After this experience, I regret that decision. I will not make that mistake again. My strong recommendation to other customers: do your research carefully before buying electronics from Best Buy, and don’t assume that the store staff will necessarily be able to guide you toward the right product. For me, the $45 is not the biggest issue. The bigger issue is the loss of trust. Best Buy had an opportunity to create a loyal customer and instead created a customer who will think twice before ever shopping there again. Very disappointing customer experience. I expected much better from Best Buy. I will never return to Best Buy shop.

Unorganized, stock wrong, and brutal service.. Update to ticket #203838. Do I really need to provide anything? Look at your cameras and watch your cashiers. Look at inventory levels on shelves. I am not wasting another minute dealing with BB.