I am looking for a new Fitness watch, the young man who helped me was very knowledgeable and patient. It was a great experience.
Aladdin P
February 09, 2026
Walked in to get some cartridges for my printer, I looked for about 10 minutes, nobody to greet upfront nobody asked me if I needed any help so I asked a lady in the Best Buy uniform where are the cartridges located, she gave me an attitude look and said I’m helping someone, so I left, I know she’s helping someone, I did not ask of her to walk with me to the cartridge, just tell me the location of the isle
Response from Best Buy
February 09, 2026
Hello there.
Grabbing some new cartridges for your printer should be a hassle-free experience. If you still need some help, please reach out to us on social media, so that we can help get you squared away. Be sure to reference your review number, 115126, in your message. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Edit 2/10/26 Below response business is nothing more than lip service. I contacted Best Buys through Facebook as instructed below. But they offered me nothing. They just said that they couldn't help me!
I would give them zero Stars if I could. I bought a computer from these guys and they sold me a "subscription" to Microsoft Word that bills my credit card every year instead of selling me a software package that is a one-time purchase. I've bought many computers before and never had to pay every year. It was a one-time fee and that was it. This new idea of a "subscription" is just a scheme to make Bill Gates even more rich. And they refused to refund my money or even give me a store credit. Now i cannot access any of my documents or edit them. I WILL NEVER BUY ANOTHER COMPUTER FROM THIS STORE!!!! ☹️☹️☹️
Response from Best Buy
February 07, 2026
Hello, thank you for taking the time to leave us a review. Finding out your office software is not the version you were looking for would be frustrating. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #114396".
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