Best Buy Cumming

I ordered an item online and when i went to pick it up, it was the completely wrong item and a lesser and cheaper item from the same company they tried to pass of to me instead which is not what I paid for. When I caught this at the counter, I was then informed that I would have to wait 15 minutes for them to process my refund. This is absurd. I paid for a specific item online and then drove over an hour away to get here for the item to be completely wrong and then they can't process the refund? I was told they had to wait 15 minutes to process this but its been an hour and still no refund. I'm never going to a best buy again, microcenter is better. Update: I do not have social media and I will not be bothered to contact best buy through any of these. I cant even call your stores anymore, I just get redirected to a support team somewhere else. I cannot believe a company is asking me to go to social media for a business response- what is wrong with you? You are a business, not an influencer.

Purchased laptop and deals are good

Eric from AT&T at Best Buy was the best! He helped my wife pick out her new phone after she had been using the same phone for over five years. He was knowledgeable, friendly, and made the entire experience a great one. We really appreciated his help and excellent customer service. I would highly recommend Eric to anyone looking for a new phone. Great job, Eric!

Geek squad took in my working computer, held onto it for almost a month, and when I finally got fed up and asked, all they can tell me is they cant get windows to install, nobody called to communicate this, and the customer service line is a joke, they hung up on me, please dont give best buy your money people