Best Buy Cumming

As always, the newest big-brand tech gadgets. Open-box items are a hit-or-miss price wise.

Purchased online and picked up in the Cumming store , great experience in and out in 10min. Super customer service and very professional, also store is very neat. A++++

The Geek Squad here is absolutely worthless. I booked an appointment through Apple Care + to have the charging port on my iPad replaced. First, they switched my appointment to a different day cause someone called off. When I went to my rescheduled appointment, the Geek Squad rep could get my iPad to charge with one charger they had, but not another. I explained to him that it was finicky and I have about 5 different charges in my house that wouldn’t work or were finicky. Instead of servicing my device via Apple Care +, he tried to sell me a charger, because the five chargers that I have (and which charge all my other devices) must not be working. I called Apple directly to complain, and after I told them about all of the trouble I’ve had charging, they are sending me an entirely new device completely covered under Apple Care +. So, in other words, don’t ever use Geek Squad here if you have Apple Care +.

This review is specifically to highlight the excellent service I received during my recent visit to the Best Buy in Cumming while shopping for a refrigerator. We were looking to replace our old unit when a sales associate named Aree approached us and offered her assistance. After we explained what we needed, she immediately provided all the necessary information to initiate a replacement. Since our original order was an online purchase, she went above and beyond by printing out the detailed steps required to request the replacement, and she also handed us a user manual for the new refrigerator we were interested in. We always have a wonderful experience at this location. The staff is consistently helpful, knowledgeable, and eager to answer questions. Thank you to Aree and the entire Best Buy team for the outstanding service!