How do I check product availability at the Cumming Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cumming Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cumming stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cumming Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2289 reviews)
Farhad
December 31, 2025
3 out of 5
Staff was trying to sell us what we didn't want instead of what we wanted!
Response from Best Buy
January 02, 2026
Hi there, Farhad,
Thank you for leaving a review. This is far from the experience we want our customers to have when working with our Sales Associates.
If you require support here, please send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/7iacr6), Twitter/X (https://bby.me/zyknxy), or Instagram (https://bby.me/ir76l4).
Please mention the phrase “Google review #98615” when reaching out.
THOMAS H
December 28, 2025
1 out of 5
Bought a brand new Asus laptop just under a year ago, and got bricked with a bad battery less than a year later. Factory warranty said i was SOL and best buy had no other options for my $1100 paper weight.
Response from Best Buy
December 28, 2025
Hi Thomas,
Thanks for sharing this review. We're concerned to hear that your laptop has had these issues, which we understand would be frustrating. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/eftrom), Twitter/X (https://bby.me/6lotte), or Instagram (https://bby.me/zm5suo). Please include the Google Review reference number #96782 when reaching out.
Davis K
December 26, 2025
1 out of 5
Tried calling to ask a simple yes/no question regarding products carried, instead given the runaround by a clueless AI system, impossible to reach an actual person to ask what would take them 5 seconds to answer.
Response from Best Buy
December 26, 2025
Hey, Davis,
Thanks for reaching out here to share this review. We are sad to hear you were unable to get the answers you needed by phone, and would be happy to connect with you to help out!
To get started, please send us a message on Facebook (https://bby.me/vgrwm3), Twitter/X (https://bby.me/l3oyn3), or Instagram (https://bby.me/8qbqa4). Please also include a note stating you are reaching out from a Google review by including this reference number: #95358. We look forward to hearing from you!
Elliott N
December 23, 2025
1 out of 5
I was there around noon yesterday and a customer was yelling and causing a scene. It felt uncomfortable, and I didn’t see the manager trying to deal with it or kick him out.
Response from Best Buy
December 23, 2025
Hi, Elliott,
Thank you for the review. We aim to provide an environment that is friendly and comfortable to shop in. We'd like to follow up and learn more about your visit.
Please private message us on Facebook (https://bby.me/0hvur9), Twitter/X (https://bby.me/9ekkqo), or Instagram (https://bby.me/kl3nkh). When reaching out, please include "Google review number 93906." Thanks!