Best Buy Cumming

Extremely disappointing experience — Best Buy has lost customer trust I purchased a phone from Best Buy because I trusted the Best Buy name and assumed that a major electronics retailer would have knowledgeable employees who understand the products they sell. Unfortunately, my experience was the complete opposite. Within one hour of opening and using the phone, I realized that its performance was so poor that it was noticeably slower than my six-year-old Samsung phone. This was not something I discovered after days of use—I identified the problem almost immediately and returned the phone to Best Buy within about an hour of purchase. Despite returning it almost immediately, I was charged a $45 restocking fee. I spoke with the manager, Joanne, and explained the situation. I was told that there was no option to override the restocking fee. What disappointed me most was the complete lack of customer consideration for a product that I had barely used and returned almost immediately after discovering that it did not meet my expectations. I also expected the employees at Best Buy to have some level of expertise about the products they sell. Unfortunately, this experience left me questioning whether the staff actually understand the products and how they compare with competing devices. I specifically chose to buy locally instead of ordering online because I wanted to support a local business, knowing that Best Buy has employees, stores, and a physical presence in the community. I thought, why buy online when I can purchase it locally and support Best Buy? After this experience, I regret that decision. I will not make that mistake again. My strong recommendation to other customers: do your research carefully before buying electronics from Best Buy, and don’t assume that the store staff will necessarily be able to guide you toward the right product. For me, the $45 is not the biggest issue. The bigger issue is the loss of trust. Best Buy had an opportunity to create a loyal customer and instead created a customer who will think twice before ever shopping there again. Very disappointing customer experience. I expected much better from Best Buy. I will never return to Best Buy shop.

Unorganized, stock wrong, and brutal service.. Update to ticket #203838. Do I really need to provide anything? Look at your cameras and watch your cashiers. Look at inventory levels on shelves. I am not wasting another minute dealing with BB.

Geek Squad. I have a 2 year old 65 inch Samsung tv I bought at this store. It stopped working a couple of weeks ago. I went to the store and was informed I need to schedule an in home appointment with Geek Squad (from home, not in the store). I paid Geek Squad $103 for the appointment and a chat bot told me my appointment date that had a 12 hour appointment window. 7 am to 7 pm. That’s awful to start with. The day before my appointment last week the chat box texted me and said my appointment would be assigned to a tech later that evening and I would receive a better appointment window than the 12 hour window. So, I’m sitting at home, not at work and 3 or 4 hours in I still have not heard from Geek Squad. Nothing. No phone call. No email or even a text. Just silence. I call to check and I am told my appointment would have to be rescheduled. So, I get to wait another week with an $1,800 Best Buy tv that doesn’t work. A 12 hour appointment window and it’s a no show, no call, text or email. Unacceptable. “Unforeseen circumstances” was the reason given to me for this. What does that mean. My next appointment is on the 18th or this Tuesday. To be honest, I’m hopeful that this appointment will go better this week. We will see. Update coming Tuesday.

Geek squad was professional and nice!