Christopher W
January 30, 2026
Been here 1 hour to get a ps5 no help everyone keep telling me they working on it
And it's a door dash
And the few people who are working ignore you
Zachary K
January 19, 2026
I was in this store on 1/17/26. Asked to speak to the Store Manager to express my disappointment with an installation process and to seek a feasible solution. The employee, who claimed to be the "Store Manager" was immediately dismissive and extremely rude - literally shaking her head and rolling her eyes while walking away and leaving the conversation. I was so surprised that I had asked the other two employees at the register if she was actually the Store Manager - and they told me that she was not. I was given the actual Store Manager's (Jeff) phone number. I called him the same day and left a voicemail. Never heard back. Must be a "from the top-down" system of treating customers like they could care absolutely less. Rather than supporting a local brick-and-mortar with my hard-earned money, I have cancelled my annual membership and will never return to purchase anything else.
Response from Best Buy
January 19, 2026
We understand the frustration when your experience with us fails to meet your expectations, and are disappointed to hear about your experience in store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/1cwth7), Twitter/X (https://bby.me/nlb7vj), or Instagram (https://bby.me/a6yglw), and mention your Google review, 106737.
Today I would like to give 5 stars to both Jonathan and Marvin for their wonderful customer service. Each associate was extremely knowledgeable, friendly, professional and respectful. I was impressed by the advice provided. I would definitely recommend this location.
Best Buy was amazing. I’ve met with a man named David who helped me out and got me approved for a credit card as well. I’m coming back today to buy appliances. Thank you, David!