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Hello, Richard, Not having the experience you were hoping for can be really disappointing, so we appreciate you taking the time to leave a review about your recent visit. If you are in need of assistance or if you'd like to formally document your review with us, please reach out to our team on social media. Please include Google Review 172113 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

Hello Robert, Thank you for your review. We understand how frustrating it can be to wait an extended period of time and still not receive the assistance you need. Providing timely and effective support is very important to us, so it’s disappointing to hear that this was not your experience. We would appreciate the opportunity to follow up, ensure your concerns are properly addressed, and have this formally documented. Please feel free to reach out to our support teams on social media, so we can better assist you: Facebook: https://bby.me/8jYoB9 Twitter/X: https://bby.me/8wKWG7 Instagram: https://bby.me/VBHafY When contacting us, please reference your Google Review 171211, so we can locate your case quickly. We look forward to assisting you further.