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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M10.94,2.5c-2.11,0-4.5,0.4-6.52,1.3C2.54,4.65,1,6,1,8.24c0,1.18,0.44,2.31,1.25,3.16c0.55,0.5,1.43,1.36,3.72,1.86%20c1.03,0.22,3.22,0.57,5.41,0.8c2.19,0.23,4.31,0.43,5.18,0.67c0.69,0.18,1.85,0.41,1.85,1.72s-1.22,1.69-1.44,1.78%20s-1.68,0.76-4.32,0.76c-1.75-0.05-3.48-0.35-5.14-0.88c-0.98-0.35-2.02-0.81-2.98-1.99c-0.39-0.55-0.6-1.21-0.62-1.89H1.53v6.69%20h2.65v-0.91c0-0.07,0.02-0.13,0.05-0.19c0.03-0.06,0.08-0.11,0.14-0.14c0.06-0.03,0.12-0.05,0.19-0.05c0.07,0,0.13,0.02,0.19,0.05%20c1.25,0.54,2.55,0.96,3.88,1.26c1.39,0.29,2.3,0.5,4.03,0.5c1.83,0.03,3.65-0.22,5.4-0.76c1.16-0.32,2.25-0.86,3.21-1.58%20c0.54-0.41,0.98-0.95,1.27-1.56c0.3-0.61,0.45-1.28,0.45-1.96c0.01-1.29-0.49-2.54-1.39-3.46c-0.5-0.48-1.08-0.88-1.71-1.17%20c-0.68-0.31-1.39-0.55-2.11-0.74c-1.38-0.34-4.47-0.76-5.95-0.91C10.29,9.14,7.6,8.92,6.52,8.59C6.19,8.48,5.53,8.17,5.53,7.4%20c0-0.55,0.3-1.01,0.9-1.39c0.95-0.6,2.88-0.97,4.89-0.97c1.94-0.02,3.87,0.35,5.66,1.11c0.48,0.21,0.93,0.48,1.35,0.8%20C19,7.52,19.47,8.3,19.65,9.17h2.14V3.35h-2.39v0.68c0,0.22-0.22,0.5-0.65,0.27C17.68,3.73,14.65,2.52,10.94,2.5z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Cumming
How do I check product availability at the Cumming Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cumming Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cumming stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cumming Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2378 reviews)
Zia C
September 21, 2026
5 out of 5
This review is specifically to highlight the excellent service I received during my recent visit to the Best Buy in Cumming while shopping for a refrigerator. We were looking to replace our old unit when a sales associate named Aree approached us and offered her assistance. After we explained what we needed, she immediately provided all the necessary information to initiate a replacement. Since our original order was an online purchase, she went above and beyond by printing out the detailed steps required to request the replacement, and she also handed us a user manual for the new refrigerator we were interested in. We always have a wonderful experience at this location. The staff is consistently helpful, knowledgeable, and eager to answer questions. Thank you to Aree and the entire Best Buy team for the outstanding service!
J H
September 13, 2026
1 out of 5
Best Buy has sunk to a new low, phone calls don't go to the store itself, the people who answer are overseas, they can not help you, they give you the run around, then hang up the call. When I call a local store, I like to talk to a person from that store, NOT AI, NOT SOMEONE 8,000 MILES AWAY. Get it together Best Buy, be the leader, not a follower. Right now you are only a FOLLOWER.
Response from Best Buy
September 13, 2026
Hello,
It is very important, not only to feel as if your concerns are being heard by our agents, but that they are being handled with quality and precision.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/n7911h)
Twitter/X ( https://bby.me/JWBa6h)
Instagram ( https://bby.me/3AJtir)
Please be sure to mention your review, #221838.
Jaida J
September 12, 2026
1 out of 5
Worst Experience. Thalis Johnson (Samsung employee) was extremely rude and unpleasant due to his commission being lost from Best Buy dropping the ball. Will (Store Manager) super unhelpful with admitting Best Buy dropped the ball as well with us having to pay an additional $500 to replace the item due to the Samsung TV being discounted after we purchased it. No empathy. Please take your HARD EARNED money elsewhere. 0 stars is still being nice honestly. A -3 star is about right for this situation.
joshua b
September 11, 2026
1 out of 5
Sold us a complete lemon of a fridge then refused to help us when it crapped out 2 weeks after install. Edit: let me re iterate 2 weeks after install, so it was in the return period.
Best buy is just greedy garbage. Not going to give them my business again.
They said take it up with the manufacturer- samsung- who also refuses to repair/ diagnose/ exchange the fridge. So essentially i paid 3,000 for a fridge that lasted 13 days.
Best buy and samsung both lost my business forever.
Response from Best Buy
September 11, 2026
Hello, Joshua,
Thank you for your review. It can be frustrating when a new product becomes defective after the return period. All appliances must be repaired under their manufacturer's warranty during the first year if the issue is covered under the manufacturing warranty. We would be happy to assist you with contact information for the manufacturer of your unit. If you are in need of assistance or want to formally document your review, please send a private message to us on social media. Please include Google Review 220930 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport