Best Buy Cumming

Jonas Bagwell from geek squad showed the best customer service, attitude, and knowledge I have seen in my life in any field. It was truly inspiring and I know he is going to do great things in life.

Reason #10000026 why I deliberately try not to shop in stores anymore. I purchased a 65” TV from Best Buy along with their protection plan. Less than a month later, the TV won’t even turn on. I took it back to the store hoping for help. I was told the return policy is 14 days (it’s been 28 days), so a return wasn’t possible. Fair enough—that’s the policy. Then I was sent to Geek Squad. After waiting and waiting, I was told they don’t handle TVs over 40” in-store and was handed a pamphlet instructing me to call from home. A few questions: • Why send me to Geek Squad in the first place if they can’t help with a 65” TV? • Why make me wait to tell me that? • Why sell a protection plan if the process starts with sending customers back home? The TV wasn’t fixed. The issue wasn’t resolved. My time was wasted. This experience is a great reminder of why companies like Amazon continue to dominate retail. Convenience matters, and so does respecting your customers’ time

Place sucks poor customer service

Terrible customer service. After waiting for 10 minutes for assistance with a TV, the sales person was not knowledgeable of the product and unable to assist me. The sales person did not request assistance from a colleague, or offer suggestions on how to purchase. Unfortunately, I have had a similar experience with the Cumming, GA location. I will not return.