Best Buy Cumming

I was in this store on 1/17/26. Asked to speak to the Store Manager to express my disappointment with an installation process and to seek a feasible solution. The employee, who claimed to be the "Store Manager" was immediately dismissive and extremely rude - literally shaking her head and rolling her eyes while walking away and leaving the conversation. I was so surprised that I had asked the other two employees at the register if she was actually the Store Manager - and they told me that she was not. I was given the actual Store Manager's (Jeff) phone number. I called him the same day and left a voicemail. Never heard back. Must be a "from the top-down" system of treating customers like they could care absolutely less. Rather than supporting a local brick-and-mortar with my hard-earned money, I have cancelled my annual membership and will never return to purchase anything else.

Today I would like to give 5 stars to both Jonathan and Marvin for their wonderful customer service. Each associate was extremely knowledgeable, friendly, professional and respectful. I was impressed by the advice provided. I would definitely recommend this location.

Best Buy was amazing. I’ve met with a man named David who helped me out and got me approved for a credit card as well. I’m coming back today to buy appliances. Thank you, David!

Worst Best Buy location ever. I waited over 45 minutes just to get help. Every employee kept passing me to someone else—“wait for this guy,” then “go to that guy.” No one actually helped. Terrible customer service and a complete waste of time.