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Frequently Asked Questions About Best Buy Cumming

How do I check product availability at the Cumming Best Buy?
How do I check my order status?
My local Cumming Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Cumming stores’ holiday hours?

Recent Reviews

4.0
(2289 reviews)
Farhad
December 31, 2025
3 out of 5
Staff was trying to sell us what we didn't want instead of what we wanted!
Response from Best Buy
January 02, 2026
Hi there, Farhad, Thank you for leaving a review. This is far from the experience we want our customers to have when working with our Sales Associates. If you require support here, please send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/7iacr6), Twitter/X (https://bby.me/zyknxy), or Instagram (https://bby.me/ir76l4). Please mention the phrase “Google review #98615” when reaching out.
THOMAS H
December 28, 2025
1 out of 5
Bought a brand new Asus laptop just under a year ago, and got bricked with a bad battery less than a year later. Factory warranty said i was SOL and best buy had no other options for my $1100 paper weight.
Response from Best Buy
December 28, 2025
Hi Thomas, Thanks for sharing this review. We're concerned to hear that your laptop has had these issues, which we understand would be frustrating. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/eftrom), Twitter/X (https://bby.me/6lotte), or Instagram (https://bby.me/zm5suo). Please include the Google Review reference number #96782 when reaching out.
Davis K
December 26, 2025
1 out of 5
Tried calling to ask a simple yes/no question regarding products carried, instead given the runaround by a clueless AI system, impossible to reach an actual person to ask what would take them 5 seconds to answer.
Response from Best Buy
December 26, 2025
Hey, Davis, Thanks for reaching out here to share this review. We are sad to hear you were unable to get the answers you needed by phone, and would be happy to connect with you to help out! To get started, please send us a message on Facebook (https://bby.me/vgrwm3), Twitter/X (https://bby.me/l3oyn3), or Instagram (https://bby.me/8qbqa4). Please also include a note stating you are reaching out from a Google review by including this reference number: #95358. We look forward to hearing from you!
Elliott N
December 23, 2025
1 out of 5
I was there around noon yesterday and a customer was yelling and causing a scene. It felt uncomfortable, and I didn’t see the manager trying to deal with it or kick him out.
Response from Best Buy
December 23, 2025
Hi, Elliott, Thank you for the review. We aim to provide an environment that is friendly and comfortable to shop in. We'd like to follow up and learn more about your visit. Please private message us on Facebook (https://bby.me/0hvur9), Twitter/X (https://bby.me/9ekkqo), or Instagram (https://bby.me/kl3nkh). When reaching out, please include "Google review number 93906." Thanks!

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