Best Buy Cumming

Worst Best Buy location ever. I waited over 45 minutes just to get help. Every employee kept passing me to someone else—“wait for this guy,” then “go to that guy.” No one actually helped. Terrible customer service and a complete waste of time.

I imagine all Best Buy’s are like this throughout the country. But you can no longer call the store’s phone number and reach someone in the store. Your car will be answered by some sort of call center. They will tell you that they are just there to assist the high volume of calls at the store receives. And then if you call at a different time, you may be able to reach the store. But then when you call again and you get another call center rep, that call center rep may tell you that that is not true and you would never be able to reach the store. That has been my experience for the last several years when trying to reach a store member. And the call center reps admit that there are many things that they are unable to answer for you that only an employee in the store could answer. But yet, you cannot get to speak with a rep from the physical store location. They may put in a request for someone to call you back, but it just never happens. Unfortunately I don’t live terribly close to a Best Buy, so I tried to handle some of the issue over the phone before making the drive. Unsuccessful for several years now. They are basically just a warehouse for online purchases or a showroom. It seems like the only thing you can walk in and buy these days are small appliances and electronics. Even refrigerators have to be ordered. It’s just sad, unfortunately that that’s how it is now.

My wife and I recently visited Best Buy of Cumming to look at vacuum cleaners. Bill Sweeney offered his help cheerfully. Although they didn't have the model Dyson she wanted, Bill took care of us and had it delivered to our front door the following day! A few moments later we were browsing in a different department looking at Bluetooth speakers. Again, Bill came over and offered his assistance! We ended up buying a nice Sony speaker also. Mr Bill Sweeney was polite, professional, knowledgeable about products and store policies. He made our shopping experience a pleasure. The world needs more people like Bill Sweeney!!!

Staff was trying to sell us what we didn't want instead of what we wanted!