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Best Buy Cumming

4.0
(2151 reviews)
2085 Market Place Blvd
Cumming, GA 30041
(678) 947-0448
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Recent Reviews

4.0
(2151 reviews)
Osman
March 25, 2025
1 out of 5
We purchased a dishwasher from this location with the promise of delivery within two days, scheduled for Saturday between 7:30 and 11 a.m. However, no one arrived. The delivery team later claimed they had been to our home and even provided a photo as proof, yet the image clearly showed five cars in the driveway—indicating we were home. It appears they may have taken the photo and left instead of completing the delivery. To make matters worse, since the dishwasher remained in the delivery truck, we had to wait until Wednesday for it to be returned to Best Buy before we could even request a refund or reschedule. The entire experience was frustrating and poorly handled, and we expected much better service. We hope Best Buy addresses these delivery issues to prevent similar situations for future customers.
Austin S
March 25, 2025
1 out of 5
Store does not accept calls from customers anymore - instead they direct your call overseas. Ridiculous for the type of company and cost of their products to refuse to serve customers by phone.
Response from Best Buy
March 25, 2025
Hello and thanks for reaching out on Google, Austin. We understand the frustration when unable to get assistance from a store. In an effort to free up our stores to assist customers currently in store, we do not offer direct calling to our stores at this time. Our support teams online and over the phone can assist with most issues relating to orders, purchases, and accounts. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64967472. Kindly, ^Graham
Karen J
March 25, 2025
1 out of 5
They have you to drive all the way to the location to pick up the item and then they say it is not there and cancel the order and you are not reimbursed. Ugggghh
Response from Best Buy
March 25, 2025
Hey there, Karen Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your order pick up, and I can definitely understand your frustrations surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64966371" and share your full name, email, and phone number. Thanks, ^Jacob
Toby C
March 22, 2025
4 out of 5
I'm always overwhelmed when I shop here. Way too much stuff I never knew I needed. The service can be tough. Sometimes it's hard to find an answer about the stuff they sell.

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