Vijayan R
October 18, 2024
They are just ok. People working there seem to do it as just a job. Lacks passion and customer focus
This is one of the worst experiences I've ever had while purchasing something from a store, I went to view a open box excellent condition laptop and after a 10 min wait, he opened one of the drawers and pulled out a laptop which was in no box at all and just sitting out in the open stacked on boxes of other laptops, it seems to have some scratches and some toothpaste like material on the lid stuck on with scratches, the associate said that the condition didn't include things that could be cleaned, after opening the laptop we noticed the the paint on the keys was scratched off, we called a manager and they said that's the price is final... We decided it was a good deal for the price and that if we can clean we should take it because we have 60 day warranty with our bb plus plan. We received no box even after checking out and we had to carry it, they said they won't give warranty docs even though the label said we could request it, after going in my car and inspecting the laptop and charger more I realized that the charger they gave wasn't original, it was the wrong wattage with the same connector. Another big red flag was the laptop screw covers were missing, the were completely gone alone with the ones that are under the anti-slip rubber chin. 2 screws were missing and area around the existing screws were damaged proving that the laptop had been opened and modified. Best buy had no idea of this. The 'no box included' they showed in their store computer was not mentioned on their website and service was ok at best. Safe to say I won't be renewing my membership.
Response from Best Buy
October 13, 2024
Hi there, Sai,
Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
Google Review #: 64305156
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Usually well-stocked. Closes too early.