Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2688 reviews)
Jcat L
December 21, 2025
1 out of 5
12/20/2025. We left the Douglasville store without completing our purchase. The long lines at the registers because of the quite apparent unskilled and un-trained cashiers caused many customers like us to walk-out.
V J
December 20, 2025
5 out of 5
Excellant customer service
Baba R
December 15, 2025
5 out of 5
Same cup of tea here. They may look close from the out side especially if there are few vehicles in the parking lot. There isn't enough light in the entrance during the day to indicate that the store is open. Otherwise, clean bright layout as usual.
Reviews R
December 15, 2025
1 out of 5
Why is it always so hard to get someone that works in the store on the phone.
You have these people that’s answering the calls that can barely speak to me or understand me and catching a attitude with me and yelling at me because he want me to buy something online and I wanna go in the store for it. I can’t even call up the store to find out if they have something in stock because the online information is not guaranteed.
Response from Best Buy
December 15, 2025
Hi there,
Thanks for sharing your experience with us. We can understand your frustration if you weren't able to get the information you needed when calling us. If you need any assistance, you can send a private message on one of our social media platforms, Facebook (https://bby.me/7r7bzw), Twitter/X (https://bby.me/70okos), or Instagram (https://bby.me/2hq3kk) and mention your "Google review #88739," we'll be happy to look into this with you.