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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2692 reviews)
michael t
December 28, 2025
1 out of 5
Went to get a laptop. Joel or Joe was nice at first told us it would be 5-10 minutes and 30 minutes later he was helping 6 other people. What's crazy is there was another family there we both ended up in hiram and buying what should have been bought in Douglasville. Close this location or fire joel.
Response from Best Buy
December 28, 2025
Hello,
Thanks for taking the time to share your feedback. We can understand waiting for the assistance that you needed, only to find the employee assisting other people, isn't a welcome experience. While we're glad to hear that you were able to complete your purchase at our Hiram store, we'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/0t9lrl), Twitter/X (https://bby.me/721g36), or Instagram (https://bby.me/kvwq1s). Please also refer to your "Google review #96731" in your message.
The C
December 23, 2025
5 out of 5
Great help received at the Geek Squad counter!!
Jcat L
December 21, 2025
1 out of 5
12/20/2025. We left the Douglasville store without completing our purchase. The long lines at the registers because of the quite apparent unskilled and un-trained cashiers caused many customers like us to walk-out.
V J
December 20, 2025
5 out of 5
Excellant customer service