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Best Buy Douglasville
Services Offered
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2495 reviews)
Kay
October 06, 2024
5 out of 5
Very friendly and professional staff.
Savage
September 30, 2024
1 out of 5
Gone and close ‘er down. No staff.
Response from Best Buy
September 30, 2024
Hello,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Betsy D
September 04, 2024
1 out of 5
No one to wait on you, we were next after the person finished with a customer in another department. We waited and waited, and left. Did not see the first sales person on floor. Only saw the greeter and he was no help.
Response from Best Buy
September 04, 2024
Hello,
Thanks for sharing your feedback. I understand waiting for so long to get some assistance with your purchase, wouldn't be ideal. I'd like to have this looked into more with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. If you can also refer to your "Google review case 64158943" it'd be appreciated.
Sincerely,
^Melissa
Andrew G
September 01, 2024
1 out of 5
Was looking at tvs waited over 50 mins and 5 employees walk by and don't help I will never go back to bestbuy in Douglasville ga
Response from Best Buy
September 02, 2024
Hi there, Andrew.
Thank you for sharing your experience. We appreciate you visiting your local Best Buy store to check out the assortment of TVs. Regardless of what our customers are shopping for, our Blue Shirts and Geek Squad Agents should be offering prompt assistance. I understand that may not have been the outcome here, and I appreciate you making our team aware. Our team would like to document your report, as the store leaders should be informed of your experience.
You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64148115.
Sincerely,
^Sarah