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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2572 reviews)
Florangel P
March 11, 2025
1 out of 5
Do not order anything from that place. They have the worst delivery service. I've been waiting for a refrigerator for almost a month and every day they tell me a story and it never arrives. They don't care about the customer.
Response from Best Buy
March 11, 2025
Hey there.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64915737.
Regards,
^Jason
Darius H
March 06, 2025
5 out of 5
Came in today because a Camera I bought a month ago wasn’t charging. The staff was very helpful in assisting me and informing me of my options. Even after purchasing a battery charger, Michael assisted me in setting it up and testing the product before I left the building. The extra effort on behalf of all the staff I encountered went a long way toward making me feel valued and heard. Thanks yall!
Hill G
March 02, 2025
5 out of 5
Great customer service.
Wes W
February 26, 2025
3 out of 5
Took my mom so that she can go shopping for a new washing dryer. Not enough salesman on the floor had to wait about thirty minutes to get service. Ended up leaving the first day and coming back the next day to finally meet a pleasant salesman and make a purchase. Had the Washington drive delivered?However the delivery people were awful, in a hurry, and didn't put everything together correctly.
Response from Best Buy
February 26, 2025
Hello,
Thanks for sharing your feedback with us. While I don't like to see it took you two visits to be able to get the assistance you needed for your mom's new washer, I am glad to see that the second visit went well. I understand though having the delivery not go as expected, isn't ideal. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and order number. If the order is under your mother's name, we would need her to connect with us. Please also refer to the "Google review 64855902" in the message.
Sincerely,
^Melissa