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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2654 reviews)
Don R
October 03, 2025
1 out of 5
After being greeted and told I would be helped and to go to a certain area. I went and waited and no one helped me. Upon exiting I saw the same people who told me to have a good day
Response from Best Buy
October 03, 2025
Hello Don,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ofbfdj), Twitter/X (https://bby.me/badr05), or Instagram (https://bby.me/2jllq5). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #51318.
Carolyn H
October 03, 2025
5 out of 5
Yesterday I had the opportunity to meet such a gracious, awesome and professional individual in the geek Squad department at the Hiram location by the name of "Julia" she was truly an angel and very, very knowleable she assisted me with the utmost patience and assurance with my Android phone. Deleting apps and annoying pop-ups and I just wanted to express my deepest and sincere appreciation she is truly an access to your company thank you Julia once again for your concern and the customer service excellence that you displayed. Also, Martin, the greeter at the entrance was amazing and friendly as well.
Raquel S
September 30, 2025
5 out of 5
The door person knew nothing lol but she got me to someone that could help me
Thomas “
September 18, 2025
4 out of 5
The was was not very well stocked and hardly any customer service