misstownes
September 29, 2026
I hope this place goes bankrupt and closes for business. The customer service is so bad here. Specifically this location. I just can’t.
Response from Best Buy
September 29, 2026
Hello,
When shopping with us, it is very important that our guests receive quality care, that their time is valued, and that their questions are answered.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/d1Ki5l)
Twitter/X ( https://bby.me/LXhAdp)
Instagram ( https://bby.me/7GHFQX)
Please be sure to mention your review, #228188.
Chenita W
September 25, 2026
After my most recent visit to this store, I see why the rating is 2/5stars. Customer service is a joke, operations manager Nick Bolden is rude and disrespectful, and speed of the leader, speed of the employees. Don’t waste your time, just go to atlanta or Hiram, the service is better.
It’s funny how is times like these stores can afford to mistreat guest. The Douglasville store must be doing well enough to lose business.
I went to look for a security camera for a friend. I had John that helped me select the right one for my money. He was very helpful and knowledgeable of the product, if he didn't know he made sure he got the answer for me. Best Buy should have more employees like him to go above and beyond. I'll definitely be back.
This is the go to for electronics