Best Buy Douglasville

Brielle was very helpful and understanding great Best Buy rep

I hope this place goes bankrupt and closes for business. The customer service is so bad here. Specifically this location. I just can’t.

I’m very disappointed with my experience at the Best Buy in Douglasville, Georgia. I scheduled a 3:00 p.m. Geek Squad appointment to have my phone repaired and arrived at 2:30. I was told it would be ready by 5:30, and I gave them my husband’s number to call when it was done. No one called by 5:30. When I returned, I was told they had other phones to work on and mine would not be ready until 7:30. The technician later told me they were handling phones on a first come, first served basis instead of by appointment. I had been told I needed an appointment, so why wasn’t my scheduled time honored? Because I live too far away to drive home and back, I waited in the parking lot. At 7:00, the technician called my husband and said he could not get my phone open and would not be able to finish the repair that day. When I went inside to get my phone, another employee said their press was down. I was given two different explanations. I was in the area from 2:30 until 7:30, and nothing had been done to my phone. When I asked if I was simply out of luck, I was told yes. The store manager showed little concern for the time I had lost or the inconvenience of making another long trip. This was an extremely frustrating experience.

After my most recent visit to this store, I see why the rating is 2/5stars. Customer service is a joke, operations manager Nick Bolden is rude and disrespectful, and speed of the leader, speed of the employees. Don’t waste your time, just go to atlanta or Hiram, the service is better. It’s funny how is times like these stores can afford to mistreat guest. The Douglasville store must be doing well enough to lose business.