'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2761 reviews)
CAPTJ696
August 26, 2026
1 out of 5
Simply purchase your Geek Squad installations from BEST BUY and be disappointed. Purchased our OLED TV at Douglasville Ga store with GEEKSQUAD for delivery 1 week later. Day before the scheduled delivery, we received a confirmation text that delivery would be the next day. Morning of, I re-checked the prior link which indicated delivery WAS NOT scheduled. Called BESTBUY, and "Zem" told me delivery would be in another week. He claimed that TV required a 2-man Geek Squad team! What.....? BESTBUY, there is no way the company did not realize a 65-inch TV required 2 employees for delivery, which I paid for.
Response from Best Buy
August 26, 2026
Hello there!
Thank you for leaving a Google Review. It fully makes sense needing support when it comes to TV delivery concerns. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #210910" for reference. You can find us here:
Twitter(X):
https://bby.me/gflUW5
Facebook:
https://bby.me/Tqow6h
Instagram:
https://bby.me/3c6E4J
James H
August 25, 2026
3 out of 5
Store was clean. However help was non-existent and when someone did stop, they could not answer the question. Thank goodness for Google and You Tube.
Crystal N
August 20, 2026
5 out of 5
Friendly staff. You can always find a team member when you need help.
Jamie P
August 12, 2026
2 out of 5
Took forever to get help with a laptop. Best to just order online and pickup. Customer service has declined over the years at Best Buy.