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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2678 reviews)
Alfonso D
December 06, 2025
5 out of 5
Fantastic customer service even with the large crowd!!
A+++++
Vladimir B
December 06, 2025
1 out of 5
Very disorganized. You have to make them mad for them to help you. Then they make excuses of why their guys weren't there.
Response from Best Buy
December 06, 2025
Hello, Vladimir,
Thank you for your review and feedback. Not getting the assistance you'd like can be difficult. If you are still in need of support or would like to formally document your experience, please send a private message on social media. Kindly include Review 82749 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sven W
December 05, 2025
1 out of 5
I came into the store after black Friday to exchange the incorrect item that was delivered to my house for the correct item, per the best buy app instructions, and was told by the manager on duty, Harvey, that it was UPS's mistake and that I needed to contact them. Even after explaining what happened and showing him the bar code provided by the app for the exchange he refused to help me and turned me away. By the way, Harvey was completely wrong. Best Buy eventually handled the exchange for me, I got my correct item, but this store and it's manager Harvey should be avoided.
Response from Best Buy
December 05, 2025
Hello, Sven,
Thank you for taking the time to share your experience. We understand how important excellent customer support can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 82195.
Facebook (https://bby.me/34uvby)
Twitter/X (https://bby.me/etx4xw)
Instagram (https://bby.me/0jw4uc)
We look forward to assisting you there.
Zannah S
November 30, 2025
1 out of 5
SHUT IT DOWN!
Customer service is garbage. Waited over an hour for order pickup and not one person could tell me where my order was.
Response from Best Buy
December 01, 2025
Hello there Zannah!
Thank you for taking the time to reach out on Google with a review. We fully understand the desire for quick assistance when it comes to an in store pickup. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #78717 in your message. You can find us here:
Facebook (https://bby.me/qwqn46)
Twitter/X (https://bby.me/ulzq04)
Instagram (https://bby.me/d506em).