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Best Buy Douglasville
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Frequently Asked Questions About Best Buy Douglasville
How do I check product availability at the Douglasville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Douglasville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Douglasville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2672 reviews)
Zannah S
November 30, 2025
1 out of 5
SHUT IT DOWN!
Customer service is garbage. Waited over an hour for order pickup and not one person could tell me where my order was.
Response from Best Buy
December 01, 2025
Hello there Zannah!
Thank you for taking the time to reach out on Google with a review. We fully understand the desire for quick assistance when it comes to an in store pickup. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #78717 in your message. You can find us here:
Facebook (https://bby.me/qwqn46)
Twitter/X (https://bby.me/ulzq04)
Instagram (https://bby.me/d506em).
Shanese B
November 28, 2025
1 out of 5
The girl that greets at the front door is super rude. Second time I’ve came in and she doesn’t have great customer service. If you don’t want to work with people find another job.
Charlotte R
November 26, 2025
5 out of 5
Great place to shop, employees are always helpful!
marco c
November 26, 2025
1 out of 5
This store is a joke, especially geek squad. One person will tell you one thing and then another person tells you something else. Every time I take anything to get fixed they come up with some excuse why they can’t do it even though I was just told by another employee that they could. I waited 8 weeks to get my laptop fixed they told me parts were coming in and when they finally told me to come get it because it was done, nothing was done. No point of being a “My Best Buy Total” member, they don’t honor their word and work hard to find ways to tell you no then to try to fix the issue that I have paid for to cover covered my electrics.