Best Buy Douglasville

Review of Geek Squad Douglasville– Avoid This Location at All Costs I recently had one of the worst service experiences I’ve ever had at this Geek Squad location. I brought my PC in for a simple repair: replace a screw hole on the motherboard. I made it very clear that if they couldn’t fix that specific issue, they should not perform any other service. The employee assured me they could handle it. Five days later, I get a call saying they couldn’t fix the screw hole and I needed to come pick up my computer. When I asked for a refund, they only offered half, claiming they ran a diagnostic I never asked for. I asked why they would do that when I specifically requested only the screw hole repair, and they told me “that’s just what they do.” The store manager made the situation even worse. He was dismissive, argumentative, and refused to escalate me to anyone above him. After calling corporate myself, I found out the real reason he couldn’t process the refund: They had signed me up for a $200 Geek Squad yearly membership without my consent. Corporate confirmed I should have been offered the option to simply pay for the repair — but the store never mentioned it. Corporate scheduled a follow-up call from their customer relations team at that store, but no one ever called. I ended up going through my bank to get my money back. When I finally plugged my PC in at home, I discovered around 15 scratches on the tempered glass side panel and noticed my brand‑new fan was pushed against a component because they didn’t reassemble the PC correctly. The fan — which is known for being extremely quiet — now rattles loudly due to their mishandling. This location showed: Dishonesty Unauthorized charges Poor communication Refusal to escalate Careless handling of expensive equipment If the store manager’s name is Harley Quinn or anything close, avoid this place like the plague. Completely unprofessional and absolutely not trustworthy. I have video documentation of the entire situation and am considering posting it publicly so others don’t get burned the way I did.

I was the victim of identity theft! I took my laptop to the geek squad to have it scanned for malaria. The staff was very polite and professional!

Simply purchase your Geek Squad installations from BEST BUY and be disappointed. Purchased our OLED TV at Douglasville Ga store with GEEKSQUAD for delivery 1 week later. Day before the scheduled delivery, we received a confirmation text that delivery would be the next day. Morning of, I re-checked the prior link which indicated delivery WAS NOT scheduled. Called BESTBUY, and "Zem" told me delivery would be in another week. He claimed that TV required a 2-man Geek Squad team! What.....? BESTBUY, there is no way the company did not realize a 65-inch TV required 2 employees for delivery, which I paid for.

Store was clean. However help was non-existent and when someone did stop, they could not answer the question. Thank goodness for Google and You Tube.