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Frequently Asked Questions About Best Buy Douglasville

How do I check product availability at the Douglasville Best Buy?
How do I check my order status?
My local Douglasville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Douglasville stores’ holiday hours?

Recent Reviews

4.0
(2621 reviews)
Samuel l
July 12, 2025
3 out of 5
It's sad to go to best buy anymore. It used to be my favorite store growing up, and now it is just a shell of what it used to be. Not much stock, and everything is locked up.
Response from Best Buy
July 12, 2025
Hello, Samuel, We appreciate your review and feedback. It can be disappointing when a store doesn't meet your standards. If you'd like assistance or want to formally document your experience, please send a private message on social media along with your name, phone number, and email. Kindly mention Google Review 14712 in your message. Here are the links to our socials: Facebook (https://bby.me/2n1k92), Twitter/X (https://bby.me/i4iloa), or Instagram (https://bby.me/40ay4l) We look forward to hearing from you. Sincerely, ^Meghan
Randy J
July 09, 2025
1 out of 5
Horrendous customer service. After spending thirty minutes trying to find an employee to help me with some questions, no one could answer the simplest questions I had about whether or not an item was in stock. The store is very messy, with boxes falling off the shelves and more than half of the “display” units not working. I should have driven the extra twenty minutes and gone to Micro Center.
Response from Best Buy
July 11, 2025
Hello, Randy, Thank you for sharing your concerns with your experience in store. I can certainly understand that a store that seems to be in disarray and unable to get help can be difficult. I would be glad to look into this for you if you could reach out to us for support on any of our Social Media Profiles below with Review 13369 for support. Facebook (https://bby.me/mn7urw), Twitter/X (https://bby.me/sox45b), or Instagram (https://bby.me/728rc0) Thanks, ^ Tommy
Mitch L
July 02, 2025
1 out of 5
All I wanted was to have my TV loaded into my SUV. They said they couldn't since they said my SUV was too small. Which I beg to differ. Now I am being charged 400 dollars extra since they couldn't deliver it with rebates. The manger lied to my face. Now I am out 400 dollars due to the manager lieing to me and being too lazy to do their job.
Nakia A
July 01, 2025
3 out of 5
The in person customer service was great. It's the bestbuy citi bank credit card that caused negatively and minus 2 stars. My account was fraudulently used after my purchase. It was an inside job from best buy and/or credit card holder citi bank. Sadly, it takes up to 90 days to correct the fraudulent transactions. Again, in-person customer service was great! ‐-------------------- I don't recommend bestbuy citi bank credit card.

About Best Buy Douglasville

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