Good customer service. Great new products and exclusive deals.
I would strongly advise against trading in your phone at Best Buy. My experience was extremely disappointing. I compared the trade-in value for the exact same device—an iPhone 13 Pro Max 256 GB—and Apple offered me $320, while Best Buy offered only $140, which is less than half.
I’ve attached screenshots showing both offers. Before accepting a trade-in at Best Buy, make sure to compare values elsewhere. You could end up leaving a significant amount of money on the table.
Response from Best Buy
July 29, 2026
Hi,
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Very good place to shop but more options available online than in store.