Best Buy Gwinnett

Simpson the sales rep was awesome and helpful. Disappointed that I wasn't greeted or directed to sales person for help upon entering even though someone was standing right there. Luckily for me Simpson saw me wandering around and approached me to see if I needed help.

Terrible customer service at the Best Buy located at 1875 Pleasant Hill Rd, Duluth, GA 30096. I stopped by to purchase a simple Apple charging cable and possibly a Ring camera, but the experience was disappointing from the beginning. The store was clearly understaffed, which I can understand, but customer service and attitude still matter. I asked an employee if they had a 3-meter Apple cable. She pointed to the display in front of the entrance, and when I told her I couldn’t find the 3-meter version, she responded that she could not hand it to me because she was busy with another customer. I completely understood that she was assisting someone else, but the cable was literally right there near the front door. It would have taken just a few seconds to hand it to me or simply communicate over the radio that a customer needed assistance. That’s called being efficient while still helping customers. What really made me leave the store was the manager’s comment when I asked for help and also inquired about purchasing a Ring camera. Instead of helping, he sarcastically said, “Oh, so you want priority while everyone is busy?” That comment was unnecessary and unprofessional. Because of that attitude, I decided to leave immediately and purchase everything I needed somewhere else without any issues. The manager definitely needs better customer service training, and the store needs to improve how they handle customers, even during busy hours.

TJ was so helpful! Asked me what I was looking for and took me straight there! Made the process super easy and quick!

Violeta was amazing, funny, informative and very knowledgeable. Definitely such a better experience with her help. She deserves management position