Best Buy Gwinnett

Went in for a simple AirPods pickup. Dude with Afro and glasses abandoned my at the front counter to help another customer on the other side of the store. Ended up standing there for about 20 min before I just cancelled my order and left. Either bad manager training or bad service. Not a good look.

Bought a TV online. Showed up, I parked in the space to have it delivered to the car, hit the button in my phone and it was outside within three minutes. Outstanding.

I am writing to formally express my deep disappointment regarding my recent refrigerator purchase and delivery experience with this Best Buy store. I purchased a refrigerator on October 22 with an expected delivery date of 2-3 days later. However it arrived on November 17. During this period, my delivery was cancelled seven times, and I had to visit the store five separate times to understand what was happening. Each time I contacted customer service, I was transferred to multiple representatives who gave inconsistent information, failed to return calls, and provided no accountability or assurance that the issue would be resolved. Because I was repeatedly told to prepare for delivery, I had to shut off my existing refrigerator several times, which resulted in significant food spoilage. When the refrigerator finally arrived, the filter that was promised to me was missing, and again, no one took responsibility. This entire experience has caused unnecessary frustration, anxiety, emotional distress, and financial loss, not only from the spoiled food but also from the additional trips I had to make to the store. It is extremely discouraging that after the sale was completed, there appeared to be no concern or follow-up regarding my situation. I am requesting a formal apology and appropriate compensation for the spoiled food, the costs associated with repeated store visits, and the emotional distress caused by this prolonged and mishandled process. I look forward to your prompt response and resolution.

Good location easy to get something easy parking no issues was in and out fast.