I arrived and waited for about an hour, and no one wanted to help me—absolutely no one. They all claimed they were busy, but nobody was actually busy; no, not a single person wanted to assist me.
Response from Best Buy
April 24, 2026
Good Afternoon, Carlos,
We absolutely understand how you are feeling after not getting the help you needed while shopping with us in store. We would be happy to connect with you and review this situation in depth. Please feel free to send us a private message on social media, so our team can better assist you. In the message, please make sure that you include your Google review case ID: #145633.
- Facebook (https://bby.me/NlmjHr)
- Twitter/X (https://bby.me/JKS6gh)
- Instagram (https://bby.me/YiMgfT)
I was helped as soon as I walked in the door
Great customer service. Had good advice on what I wanted to purchase. Friendly personnel and plenty of them available.