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Frequently Asked Questions About Best Buy Gwinnett

How do I check product availability at the Gwinnett Best Buy?
How do I check my order status?
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gwinnett stores’ holiday hours?

Recent Reviews

4.0
(5537 reviews)
Joyce B
October 18, 2025
5 out of 5
Alex is great! Came in a bit confused trying to find a good TV and he steered me in the right direction . Very knowledgeable and patient. Didn’t feel rushed at all and he took his time answering my questions.
Vera
October 15, 2025
5 out of 5
Best Buy is great. Wish there were more like the old days.
Nick B
October 10, 2025
1 out of 5
Asked 3 employees to help me find a product. Not one of them knew where it was and none tried to help me find it. Terrible customer service.
Response from Best Buy
October 10, 2025
Hi, Nick, Thank you for reaching out to share your concerns with not being able to find a product in store. We certainly understand that having problems finding an item and not getting support can be difficult. We would be glad to research this concern if you could reach out to us on any of our social media profiles below with Review 54162 for support. Facebook (https://bby.me/dnr7te), Twitter/X (https://bby.me/uvt7kk), Instagram (https://bby.me/ox7vc9)
Richard C
October 06, 2025
5 out of 5
Had a pickup order and it was ready within an hour and available for pickup once I got there! :)

About Best Buy Gwinnett

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