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Frequently Asked Questions About Best Buy Gwinnett

How do I check product availability at the Gwinnett Best Buy?
How do I check my order status?
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gwinnett stores’ holiday hours?

Recent Reviews

4.0
(5755 reviews)
Mario B
October 30, 2026
5 out of 5
Tiene muy buenas computadoras
Kimberly P
October 26, 2026
1 out of 5
I went to Best Buy after work today! I was looking at refrigerators! I was in the appliance area for over 15 minutes. I opened almost all of the refrigerators and I had questions, but no one came and asked if I needed help or anything! I am a cardholder and was really considering purchasing one! After this experience, definitely not! What happened to customer service? I shouldn’t have to run around the store to find someone to help me!
Response from Best Buy
October 26, 2026
Hey, Not being assisted when trying to make a purchase is upsetting. We would like to hear more about this experience. Please connect with us through a private social media channel and mention review #244034. Facebook (https://bby.me/nhG2GU) Twitter/X (https://bby.me/6JDCTL) Instagram (https://bby.me/jcqwSc)
Raju V
October 25, 2026
5 out of 5
The service was exceptional and they price matched my item from Amazon
Stacy K
October 20, 2026
1 out of 5
Terrible customer service. Felt I was followed but couldn't find anyone to help me. Wish I had more to say.
Response from Best Buy
October 21, 2026
Greetings, Stacy, Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google Review, #241092” when reaching out on social media.

About Best Buy Gwinnett

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