Amelia B
February 21, 2026
Customer service could be a little better
I was buying 2 25 dollars apple gift cards, I was on the phone talking to my girlfriend ( I was distracted) the employee charge me for it and didn't give me a receipt...when I try to redeem the cards they didn't have any credit, I i went back next day and asked to talk to the manager, as soon as he saw the cameras gave me my money back right away, he even say "we may have something here"
Response from Best Buy
February 17, 2026
Hi Marco,
Thank you for your review. We are happy to learn our leadership team was able to resolve this for you quickly after reviewing the footage. Providing a transparent and secure shopping experience is one of our top priorities.
So that we can formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 118466.
Darius T
February 14, 2026
Great experience! Paulina was amazing!