Best Buy Gwinnett

As everywhere

Me and my mom had a very bad experience at this Best Buy and it deserves to be shared. I bought a silver iMac just a few days ago, and after thinking about it, I decided I really wanted the pink version instead. Before packing everything up, I asked 2 separate associates if I could exchange it and have them price match Microcenter so I wouldn't have to pay the difference between the silver and pink IMac. They both confirmed it wouldn't be a problem. Trying to be proactive, I went home, boxed the IMac up perfectly like new, and drove back in the rain, by the way, that SAME day, just to make sure that I could still get that confirmed deal. When I arrived, suddenly they "couldn't honor the price match" anymore. Their excuse? The employees who told me that earlier were "bad at price matching." That's not just confusing but also unprofessional. In the end, I returned the IMac entirely and took my business straight to Microcenter where I bought the pink IMac with no hassle, same day where I would've had to wait 3 days anyways if I bought it at Best Buy. The lack of consistency, accountability, and training is unacceptable. Definitely will not be coming back.

I recently bought a silver iMac from Best Buy. A couple of days later, I decided I wanted the pink one instead. I spoke with two different sales associates who both confirmed that I could return the silver iMac and they would match Microcenter’s price for the pink one so that I wouldn’t have to pay the difference. Based on their confirmation, I went home, carefully repacked everything, and drove back in the rain the same day — all to make sure the price match was still valid. When I arrived, suddenly I was told they couldn’t honor the price match, and that the employees who told me otherwise were “bad at price matching.” Seriously? So after all that wasted time and frustration, I returned the iMac entirely and went straight to Microcenter to buy the pink one there — no hassle, no games. This is exactly why Best Buy is losing customers. The employees are unprofessional, misinformed, and clearly not trained properly. Overall, a very bad experience and I won’t be shopping here anymore.

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