horrible service, asked for help at the Samsung phones section and didn’t get any! “ hold on sec” turns into a hour never coming here again, north point Best Buy is better than this Best Buy
Eeeeeyuck.
Response from Best Buy
January 19, 2026
Hi Nana,
Thanks for sharing your experience with us. We hate to hear you didn't get the help you needed and felt ignored in the store. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/1vylos), Twitter/X (https://bby.me/phmmsf), or Instagram (https://bby.me/7zpkcj) and mention your "Google review #106751," we'll be happy to look into this with you and provide any further assistance you need.
It was nice that I could quickly purchase only what I wanted.
Edgardo A
January 05, 2026
La atención de la señorita en Costumbre Service, muy amable, comprensiva, eficiente y eficaz. Muchas gracias por la solución a nuestra solicitud. Muchas gracias.