Frequently Asked Questions About Best Buy Gwinnett
How do I check product availability at the Gwinnett Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gwinnett stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gwinnett Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5512 reviews)
jupp1967 w
September 14, 2025
1 out of 5
Pésimo servicio. Fui con el deseo de comprar y ser bien atendido pero en realidad es un sitio que contrata personas con muy mala actitud.
Me refiero especialmente cuando llega la hora de pagar y te atiende este tipo QUAN.
Es un bueno para nada. Quiere ser o parecer listo y no lo es. Es impertinente y grosero en su forma de atender. No es amable y le falta tacto para llegar al cliente.
No sé qué hace este tipo trabajando en BEST BUY!!!!!
Porque sigue allí???????.
Fui casi que agredido con su mala actitud.
Response from Best Buy
September 15, 2025
Hello,
Thank you for taking the time to share your review with us. It sounds like your visit was not reflective of the quality experience we hope to provide, and we'd like to learn more about this interaction.
Please send us a private message on Facebook (https://bby.me/lns33u), Twitter/X (https://bby.me/w4yq0q), or Instagram (https://bby.me/1z1o18). When you reach out, please be sure to mention "Google review 43529." Thanks!
Roberto V
September 11, 2025
5 out of 5
I had a great experience at this Best Buy. The staff were pleasant and helpful, and Evan was especially patient, taking the time to answer all of our questions.
Ramiro O
September 11, 2025
4 out of 5
Muy buena sólo que si hay que esperar un poco para que ayuden