Frequently Asked Questions About Best Buy Gwinnett
How do I check product availability at the Gwinnett Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gwinnett Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gwinnett stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gwinnett Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5650 reviews)
Brandy R
May 10, 2026
3 out of 5
Don't have much and dont price match
Response from Best Buy
May 11, 2026
Hello,
Thank you for reaching out. We always want to give the best price. We do offer a Price Match Guarantee. Furthermore, we posted the link below.
https://bby.me/Pv1Ny5
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 151056
Jenn F
May 08, 2026
1 out of 5
Absolutely worthless store. Employees just standing around and when you ask them for help they are clueless. If you ask where something is they’ll just point instead of showing you to it even though they’re just standing around. Also, the store is sparse. There is barely anything to choose from. I have been coming to this location since the 90’s and it is garbage in comparison.
Response from Best Buy
May 08, 2026
Hello, Jenn,
Thank you for taking the time to leave a review. It can be frustrating when you don't have the experience you were hoping for in a store. If you are in need of assistance or you would like to make a formal complaint, please feel free to reach out to our team on social media. Please mention Google Review 150134 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Georgian G
May 03, 2026
3 out of 5
Employees were nice and attentive, but if you visiting to talk to an expert. Then you are at wrong place. I would just go across the street to Micro center
Hanging T
May 03, 2026
5 out of 5
Easy highway access. Staff was super helpful fast in & out