Robert is very kind and his explanation and guiding toward what I wanted was very appreciated.
Darius J
December 16, 2025
I am a Best Buy member and they always replace and put on my screen protector. During my visit today in the store the manager Ryan did not acknowledge me and then the cashier advisor (forgot his name) did not provide going above and beyond service to aid in my screen protector replacement. So now I am going home to do it myself! Will not be coming back to the Best Buy in Dunwoody.
Response from Best Buy
December 16, 2025
Hey there, Darius,
Thank you for leaving a Google Review. We definitely understand the desire for support when it comes to screen protector application. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #89444" for reference. You can find us here:
Twitter(X):
https://bby.me/b7qb0x
Facebook:
https://bby.me/oa69jf
Instagram:
https://bby.me/20mut5
Sharon K
December 16, 2025
I am STILL waiting on a 7K refund to be returned to my debit card after 11 days…The only thing I’ve received is excuse after excuse!
Response from Best Buy
December 16, 2025
Hello, thank you for sharing your experience wish us here. We would be happy to look into the status of your refund. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #89309".
Facebook (https://bby.me/sbyrlh)
Twitter/X (https://bby.me/rkw2vy)
Instagram (https://bby.me/i6mx7u)
Johnathan F
December 16, 2025
Vic and Alicia were awesome and went above and beyond the extra mile to help me with my phone issue. I had to be in Knoxville TN the following morning for work, broke my phone that I needed to be able to do my job, walked into the store late in the day and they were still able to get me taken care of and back on the road in a reasonable amount of time. Not to mention they were both super friendly and professional; what more could you ask for? They turned what was about to be a catastrophe into nothing more than a slight inconvenience. Thank you so much and next time I'm shopping in the area I will definitely go back to this store.