Frequently Asked Questions About Best Buy Perimeter
How do I check product availability at the Perimeter Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Perimeter Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Perimeter stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Perimeter Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3591 reviews)
Neha
August 29, 2026
1 out of 5
The manager Richard was the rudest person. I purchased a phone that ended up being defective. It's camera didn't work. When I went to best buy to return it he wouldn't take off the restocking fee. I understand not waiving it if I returned it because I changed my mind. The phone sold to me was defective. The audacity of him to say - "I can waive it but I am not going to" - like on some power trip. When I asked for a replacement under the manufacturer's warranty terms he could not supply them even though the store policy displayed mentions "manufacturer warranty terms available upon request". Customer service here is pathetic. Avoid this location.
Edit: The Alpharetta location did honor the return WITHOUT the restocking fee after verifying that the device's camera was indeed not functioning. The manager also confirmed that the restocking fee did not apply if the device sold was defective per store policy. Drive an extra 15 mins for better service.
Response from Best Buy
August 29, 2026
Hello, Neha,
Thank you for sharing your concerns with your experience at the Dunwoody, GA Best Buy location. We know that when you are looking to exchange the phone you received that was having a camera issue in store and being charged a restocking fee can be difficult. If you would like to chat with us please reach out to us on any of our social media profiles below with Review 215125 for support.
Facebook (https://bby.me/gDfByU)
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Instagram (https://bby.me/rsVvnY)
A B
August 25, 2026
5 out of 5
Great staff. Very helpful.
L.G. W
August 16, 2026
5 out of 5
EXCELLENT all the way round from my experience.
Philippe L
August 07, 2026
3 out of 5
I was quite disappointed by Best Buy. I went in to buy ink for a laser printer I had bought there. It was very hard to get any help. When I finally got help, the help was not very helpful. I also noticed that Best Buy did not carry much ink anymore. It turns out they didn't have any for my printer.