Best Buy Perimeter

Thank you Destiny in the auto shop for your patience and expertise!!!!

A popular HDTV entertainment place in Dunwoody Atlanta area real nice

I purchased a TV on line and was supposed to pick it up by 4/19. I just got an email (4/17) that my TV was picked up, but I have not picked it up. I have tried to call the store directly twice only to be routed to a call center where they tell me that they can’t help me and will have someone from the store call me back. I’m still waiting. Also, they told me I would need to go into the store to resolve the issue. This is ridiculous. How can I speak with a live person at this location. Your AI customer service lady on the phone was not very helpful at all.

I feel compelled to express my growing dissatisfaction with the service at your store. I used to frequent this location regularly, but my recent experiences have been increasingly disappointing, culminating in today's incident that has prompted me to permanently cease shopping here. I visited the store around 3:00 PM when there were hardly any customers present. After a brief interaction with a staff member who offered assistance, I was informed that someone named Jack would be available to help me shortly. I patiently waited for 15-20 minutes, only to find that no one had come to assist me. When I approached the area where Jack was supposedly occupied, I noticed three employees engaged in conversation, seemingly unconcerned with the customer waiting right in front of them. When I inquired about Jack's whereabouts, one of the employees identified himself but then returned to his computer without acknowledging my presence. I stood there for an additional 20 minutes, and not once did any of the employees acknowledge me or provide any indication that they would assist me shortly. While I understand that staff can become busy, it is entirely unprofessional to leave a customer waiting for half an hour without so much as a word. Unfortunately, this is not the first time I have encountered subpar service at your store. Today's experience has solidified my decision to never return. I hope you take this feedback seriously.