The guy that was there knowing he was going to get in was denied as well as me along with our understanding of global warming. Yesterday
Good products but HORRIBLE delivery experiences on both washer/dryer and TV, which was the fault of the store, not the delivery guys. The store employee put in the wrong address for two different deliveries, even though we went to the store and told her about the first one. The washer was visibly broken when it was delivered, so we had to go into the store to get it resolved. When I called the store for each delivery problem, I sat on hold and never got a person. When I texted my sales person, she said she wasn’t working and suggested calling customer service. I will not buy anything from Best Buy in the future due to these poor experiences with scheduling and receiving deliveries.
Response from Best Buy
January 22, 2026
Hello, Sonja,
Thank you for leaving a Google Review. We understand how important a smooth delivery is for appliances and wish you'd had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #107856" for reference. You can find us here:
Twitter(X):
https://bby.me/zbtpxk
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https://bby.me/kvh74p
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https://bby.me/msa943
DO NOT BUY FROM THIS STORE. They take no responsibility for anything and deceive people by claiming to offer a warranty when they never actually honor it. The service is terrible, the managers are racist, and they mock customers. I have proof that the screen I bought was defective, and they refused to replace it simply because we are Hispanic. P.S. We left the damaged 85” Sony screen we purchased inside the store; I have evidence of it being handed over to the manager at the Best Buy in Dunwoody. We feel cheated, robbed, and humiliated by this manager who offered no solution whatsoever, only a discount of $100, which is an insult, towards buying a new screen.
Jaydon took care of me coming to Best Buy and made sure that I had the best experience in store when getting my products. He definitely deserves employee of the month. Went above and beyond to make a simple and easy time for me in store.