Daniel K
November 15, 2024
Rating: ★★★★☆
My experience at the Best Buy on Hammond Dr was mostly positive, though it started off on a less-than-ideal note. When I arrived for my curbside pickup, I noticed there was a delay in getting my order. I approached a staff member at the front to ask about the delay, but their response came across as curt and dismissive, almost as if it wasn’t their responsibility. It felt a bit frustrating as a customer to not receive any acknowledgment or empathy in that moment.
However, my opinion quickly improved when the employee who brought out my order arrived. They were incredibly kind, professional, and efficient, which helped turn the situation around completely. Their friendly demeanor made up for the earlier interaction and left me feeling much more satisfied with my visit.
The pickup process itself was otherwise smooth, and I appreciate the variety of products and services this location offers. While I do think some consistency in customer service would make the experience even better, I’m happy overall and would likely return to this store for future purchases.
You have a predator in your instal bay, but what do I know
Response from Best Buy
November 14, 2024
Hello,
Thanks for sharing your feedback. I understand this wouldn't be a welcome experience to have in our install bay. I'd like to have our corporate team review this further with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you're referring to, and mention your "Google review case 64425263."
Sincerely,
^Melissa
Always great service here!
Willie M
November 06, 2024
I visited the one in Dunwoody nice area and convenient.