Geek Squad talked down to me with no empathy. When I asked for help, he said: "That's life. If you really cared about it, you would have purchased protection." As a recent grad, this was my first time purchasing a camera from a store.
The battery flap wasn't working and he actually took the door out of the socket, making it worse. Battery door cannot shut anymore. Very disappointed with Best Buy.
I got an appointment for the same day. The Geek Squad tech helped me on the spot. She answered all my questions, removed old antivirus software I didn’t know was still on it, gave me tips to improve the speed and protect me from fake Norton antivirus warnings popups. Overall, one of the best tech service appointments for my laptop.
My cell phone holder was loose and I didn't know how to tighten it. I found the install dept all the way around the back. A lovely woman came out and fixed it for free! I couldn't be more relieved that Best Buy had this service!!!!
Shoutout to the crew working at the Switch 2 midnight release. I’m always nervous going to any midnight release, but this crew had a whole system down to make sure everything went smoothly and helped make a great first Switch 2 experience. I didn’t get everyone’s names, but wanted to give them a shoutout.