Best Buy Perimeter

I feel compelled to express my growing dissatisfaction with the service at your store. I used to frequent this location regularly, but my recent experiences have been increasingly disappointing, culminating in today's incident that has prompted me to permanently cease shopping here. I visited the store around 3:00 PM when there were hardly any customers present. After a brief interaction with a staff member who offered assistance, I was informed that someone named Jack would be available to help me shortly. I patiently waited for 15-20 minutes, only to find that no one had come to assist me. When I approached the area where Jack was supposedly occupied, I noticed three employees engaged in conversation, seemingly unconcerned with the customer waiting right in front of them. When I inquired about Jack's whereabouts, one of the employees identified himself but then returned to his computer without acknowledging my presence. I stood there for an additional 20 minutes, and not once did any of the employees acknowledge me or provide any indication that they would assist me shortly. While I understand that staff can become busy, it is entirely unprofessional to leave a customer waiting for half an hour without so much as a word. Unfortunately, this is not the first time I have encountered subpar service at your store. Today's experience has solidified my decision to never return. I hope you take this feedback seriously.

Me and one of my friends came into this location on Saturday, April 11 to purchase a dryer. We were in the store roughly about 20 minutes before seeing T... as he walked in to start his shift he is a manager here mind you beforehand my friend had to go and find someone because no one even acknowledged that we were in the store I then go and find someone she's talking ignoring me never acknowledged I was standing there and when I brought To T..'s attention, his reply was is that he were retail store we're busy but yet the systems are down, but people are standing around talking not one Best Buy associate made their way over for the purchase beforehand. I did have to let him know that I've done management also and customer service and sales and for a customer to walk and it takes 20 minutes for them to even be acknowledged and they have to go and find someone to spend their money is complete BS and there is no excuse. I did let him know when he replied that we would do better that that's fine. Do what you want however, I will never be back to this location again and also this is the reason that most people are just purchasing online and most stores are shuttering because of foolishness like this.

Me and one of my friends came into this location on Saturday, April 11 to purchase a dryer. We were in the store roughly about 20 minutes before seeing T… as he walked in to start his shift he is a manager here mind you beforehand my friend had to go and find someone because no one even acknowledged that we were in the store I then go and find someone she’s talking ignoring me never acknowledged I was standing there and when I brought To T..’s attention, his reply was is that he were retail store we’re busy but yet the systems are down, but people are standing around talking not one Best Buy associate make it their way over for the purchase Beforehand. I did have to let him know that I’ve done management also and customer service and sales and for a customer to walk and it takes 20 minutes for them to even be acknowledge and they have to and or go and find someone to spend their money is complete BS and there is no excuse. I did let him know when he replied that we would do better that that’s fine. Do what you want however, I will never be back to this location again and also this is the reason that most people are just purchasing online and most stores are shuttering because of foolishness like this.

We went in looking for a new TV & we had a wonderful experience with Nathan Short! He was super knowledgeable and answered every question we had. We didn’t end up leaving with the model we landed on because it wasn’t in stock, but still felt compelled to leave a review because of how helpful he was!