A couple of weeks ago I purchased Microsoft 365, got home and could not link my current biz email to Outlook. I came back to get assistance and was blown off by Melate because she had an appointment. So she assigned Aaron who just clocked in to assist, but he was new and asked Brian for help who is the lead of both of them. Brian sent Aaron back to tell me he couldn't help because of my current email provider, he didn't bother to even come from the back to speak with me about my concern. I insisted Aaron ask him to come speak with me. He came grumpy saying they couldn't help. SMH how in the world are you the Geek Squad and can't switch a simple email! Spoke with the store manager Lindsey who just simply apologized and went on with her day. As a biz owner I just wanted help, will never purchase nor come back for help from this TERRIBLE squad!
Great Best Buy location. Knowledge and very helpful team members.
My experience was good here.