Michael C
September 12, 2025
Solid best buy experience. Not sure what a 5 star Best Buy is.. but I'll let you know when I find one
Tyler E
September 10, 2025
I’ve been a Best Buy Rewards member for over 10 years, but after this experience I am seriously reconsidering my loyalty. I purchased a brand-new TV from this location and discovered LCD damage the same day. When I returned, management assured me I could bring it back within my two-week return window—even without the original box. I confirmed this again two days later with photos, and was told the same.
When I finally brought the TV back, the store refused to honor their word. Instead of making it right, I was offered a 5% discount on an “open box” TV—when my original purchase was supposed to be brand-new. To make matters worse, the TV I received was actually a display model, which could have been damaged before I ever took it home.
The general manager, Emmitt, handled the situation in a highly unprofessional manner. His conduct raised serious concerns about fairness and customer treatment. For a company as large as Best Buy, I expect integrity, consistency, and respect when issues arise—none of which I experienced here.
This location gave me conflicting information on three separate occasions, wasted my time, and ultimately refused to take accountability. I strongly urge corporate to review how this store’s management is handling customer concerns. After a decade of loyalty, I cannot recommend this Best Buy location to anyone
Response from Best Buy
September 11, 2025
Tyler,
Thank you for the review. I can understand your frustration with your experience, when purchasing a new TV. I would feel the same way.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/cj2spm), Twitter/X (https://bby.me/688ksd), or Instagram (https://bby.me/9jnrwi). I’d recommend sending a private message or DM. Please include Google Review 42167.
Robert L
September 06, 2025
Stood around for 20 minutes trying to buy a surface pro, keyboard, monitor, dock, etc. Gave up. Bunch of employees just standing around talking. Three people said they'd call someone. Nobody showed up. Left.
Response from Best Buy
September 06, 2025
Hey there, thank you for sharing your experience with us here. I also like to know that my in store trips are going to be fast and efficient when I already know what I need. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #40211".
Facebook (https://bby.me/gaszm1)
Twitter/X (https://bby.me/ktrfoi)
Instagram (https://bby.me/ump7a4)
Would be convenient drop in fir things when needed if they actually stocked their shelves instead of you having to prepurchase an 1 hour in advance for them to pull things from the back.