Some of the staff were terrible but the manager was fantastic and the guy who I was eventually am handed to after my complaints was amazing
Geek Squad talked down to me with no empathy. When I asked for help, he said: "That's life. If you really cared about it, you would have purchased protection." As a recent grad, this was my first time purchasing a camera from a store.
The battery flap wasn't working and he actually took the door out of the socket, making it worse. Battery door cannot shut anymore. Very disappointed with Best Buy.
I got an appointment for the same day. The Geek Squad tech helped me on the spot. She answered all my questions, removed old antivirus software I didn’t know was still on it, gave me tips to improve the speed and protect me from fake Norton antivirus warnings popups. Overall, one of the best tech service appointments for my laptop.