Best Buy Perimeter

Dear Best Buy Customer Support, On May 16, 2025, at approximately 10:00 AM, I entered Best Buy Store #503, located at 1201 Hammond Dr C, Dunwoody, GA 30346, along with 10+ other individuals, with the intent of purchasing the Pokémon Trading Card Game Prismatic Evolutions Super Premium Collection (SKU: 6621081). Leading up to this date, several of us had spoken with team members at this store who confirmed that the product would be available Friday may 16, 2025 and that the release would be handled similarly to past product launches. I personally confirmed this with a store employee. Based on this information, a number of us arrived between approximately 3:00 AM and 6:00 AM to ensure we could secure the product. As store opening approached, several team members saw us waiting outside. However, once the store opened, we were disappointed to find the product was not available on the shelves. This was especially discouraging, given that previous releases had been well-organized and smooth. When we inquired about the situation, team members provided inconsistent and often inaccurate information. Hunter advised the product could've been purchased by calling Best Buys 1-800 number even though the product indicates "in-store only". Some employees had no answers at all. When guests asked to speak with a manager or Executive Team Lead, the staff struggled to produce anyone in a leadership role. One Asian employee (Unknown name), who stated that she and an individual named Hunter were in charge at the time, behaved in a manner that many of us found unprofessional and disrespectful. At one point, she walked away from customers and made a highly inappropriate remark suggesting she couldn't "pull the product out of her butt." Her condescending demeanor and dismissive attitude were upsetting, especially as disappointed guests exited the store empty-handed. It was brought to my attention that Employees may have attempted to conceal information regarding the product when guest asked about the release. To make matters worse, no General Manager was made available. A team lead at another store later informed me that Store 503 does not currently have an official General Manager, which may help explain the lack of leadership and accountability we experienced. As a loyal Best Buy customer of many years I hold the company to high standards. Unfortunately, the events at Store 503 May 16th fell far short of those expectations. I respectfully ask that this incident be investigated and addressed appropriately. I hope Best Buy will take steps to restore confidence among the guests who showed up in good faith, expecting a smooth and honest product release.

I had the worst experience at this store. I purchased a large TV and multiple sound system equipment which was suggested by the sales person to have a surround sound in my TV room and music in the whole house. I emphasized to the sales person that I was leaving the state soon and wanted everything to be done before I leave. When the installers arrived they installed the TV but told me they had sold me the wrong equipment for the sound system. I was told to return the equipment and get a refund and suggested a list of the correct equipment to buy. I bought the new equipment and paid for everything. By this time I had to leave the state for multiple months and they could not schedule me for installation until after I was gone. I found someone who would do me a favor and come and be present at the house in my absence to receive the installers. The night before the scheduled installation I received a text message confirming the installation and gave me a time window for the next day. In the morning of installation I got another text message saying I needed to pay for 2 speakers and make an appointment for installation. I had already purchased the speakers from the same store and had them in my house. Didn’t need to buy them. Apparently someone had added them to my order by mistake. I tried to contact customer service but found out Best Buy does not allow you to call the store directly. I had to call an 800 number and got transferred to multiple other numbers. Finally talked to a person and after giving him details of my situation he put me on hold and we got disconnected. I went through the same thing all over again and after about an hour it became clear that my appointment had been cancelled for that day thinking I did not have the speakers needed. I canceled my entire order and got a refund and would never do business with this company again. Their customer service is horrible and nobody knows what they are doing and the whole process is very chaotic and disorganized.

Hello my name is Ben. My Best Buy member number is Member ID: 4302441516 I have been shopping at best buy for many many years. I have never have a problem with Best Buy. Unfortunately today I had the worst experience at Best Buy located on 1201 Hammond Dr, Unit C, Atlanta, GA 30346. United States. Yesterday I went to 3 Best Buy’s to confirm the release of Pokémon Product Prismatic Evolutions Special Premium Collection. SKU: 6621081
Release Date: 5/16/2025 3 stores that I went to confirmed they had product and were selling it the next day. I went to wait at the Best Buy on Hammond Dr. Atlanta GA at 5am and was the 2nd person in line. When I got to customer check out they told me they didn’t have that product. I was shocked. They then told me that the product was bought online and was in the process of being sent to a customer. The website says in store only under the item… I know they lied to me. About 15 people stood in line and waited and got nothing. I have very unsatisfied with how the release of this product went. I would rate the service a 1 out of 10 with 1 being the lowest. Please do better for the customer. I honestly feel back doored by Best Buy employees. They saw us waiting in line and acted like they didn’t why we were waiting in line. The supervisor name is Hunter and I think he is keeping the products for Best Buy employees or himself.

Stacey Corbett is a hardworking and friendly employee at Best Buy. She always greets customers with a smile and is quick to help with questions or find the right products. She works well with her team and stays focused on getting the job done. Stacey is dependable, kind, and makes shopping at Best Buy a better experience. She’s a great worker and someone any team would be lucky to have.