I love Best Buy Dunwoody because of their amazing people like Kyle Warden in the Appliance department. Kyle went above and beyond helping me choose the right AC unit, comparing features and protection plans. He was extremely knowledgeable, patient, and focused on helping me make the best decision. He even stayed late to make sure I could get the unit that same night. Great people like Kyle and a company that backs up their products sets Best Buy Dunwoody head and shoulders above online retailers and the other big box companies. Highly recommend!!!
Employees here are all very friendly and helpful!
Tried to call about a question regarding a product they had in store that I couldn’t find online. Called them and was directed to a call center. If I wanted a call center I would call the main service number not the store. Obviously they couldn’t help because they themselves weren’t at the store. The call center said “the stores weren’t taking calls. Only helping in store customers”. Waste of time I’ll go buy my tech from someone who can answer a phone call who’s actually at that store.
Response from Best Buy
May 23, 2026
Wanting to know about items available in store and trying to contact the store to get support from Customer Service can be difficult. In many cases you can visit the store to inquire about items available right away, or order items available online for pickup. Since we can't verify inventory at the store on the phone. You are welcome to chat with us for support with ordering items that are available to be purchased, or basic item information at any of our social media profiles below with Review 156243.
Facebook (https://bby.me/dlzE1s)
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Hard to deal with these folks. Very slow to answer or return phone calls. Very slow to respond for 'customer assistance' questions.
Response from Best Buy
May 20, 2026
Hello,
Thank you for taking the time to share your feedback. Getting answers to your Best Buy questions should be quick and easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/7gqI0c), Twitter/X (https://bby.me/ghenZu), or Instagram (https://bby.me/cT3qQm). Please reference Google Review, #154824.