Best Buy Perimeter

This Best Buy sucks! I needed a new laptop so I go on the Best Buy app to buy it and then go to the store to pick it up. I purposely wanted to purchase it through the app or online so I wouldn’t have to stand in the store while some salesperson tries to upsell me, can’t find the laptop I want, or just doesn’t know anything about laptops to answer my questions. I go on the app, put in my info, click purchase and nothing happens. I go onto the website and do it all over again. My purchase goes through. Laptop will be ready in an hour for pickup. An hour and a half later I go to Best Buy. I give them my purchase number and ID. The young lady says she’ll be right back. A few minutes later she comes back with another associate to look on the computer to find my order. He tells me my order isn’t in the pick list but it shows my order. I told him the reason I’m there is because it was to be ready in an hour. They didn’t know what to do. I told them that since I am at the store and they have the laptop I want to cancel out my original order and I’ll purchase it at the register. Then they had a discussion about who was going to check me out. The guy walked away to go get the laptop while the girl tried to cancel my online order. Then she tells me to go wait in the computer department. I told her I wanted to make sure my online order was canceled before I went anywhere. A few minutes later I get an email saying it’s canceled so I go to the computer department to wait for the guy. As I’m standing there waiting another associate asks if I need any help. I tell him no and I’m waiting for the other guy. A few minutes later I see the other guy carrying a tv around. I asked him was he able to find the laptop. He looks at the second guy to motion to him to help me instead. The second guy goes somewhere and I go back to waiting. Finally I see the second guy walking towards the register with a box in his hand that I’m assuming was my laptop. He never said anything to me, I just happen to see him. As I’m walking towards the register I hear voice ask me if I’m the one buying the laptop. I turn around and it’s associate number 4. He asks me about buying a warranty and all that jazz. I tell him I’m not interested, that I’ve already looked online, and I can do it myself later on. He looked at me like I was talking a different language. He keeps on with the warranty. I keep telling him no. For a good 5 minutes he keeps on. I finally start walking away to the register to make my purchase. He follows me to the register where he continues to beat that dead horse while he rings me up because the other guy that brought my laptop out got tired of waiting for me to come complete the purchase. I told him the reason I went online was to not have to deal with the sales associates and not have to wait for them to checkout or get the laptop from the back. I ended up having to do all of that. A simple online purchase that I went to pickup from the store should’ve taken maybe 5 minutes with little interaction ended up being a 40 minute fiasco. I’ve been to that store many times where I’ve had to hunt people down to get help. Today I already the hard part before I even got there. All they had to do was get the laptop off the shelf, check my ID and purchase number, and hand me the laptop. That was too easy. Instead I had to run a gauntlet of incompetent employees and then come home to post about it hoping it might help someone else not go through what I had to go through. Maybe this post will help someone, either the employees or the customers, but I’m still giving more of my time for something simple that should’ve taken 5 minutes. Instead of BEST BUY they should call it BEST OF LUCK.

Friendly and knowledgeable staff. Thanks

I have generally had good experiences at Best Buy, but this visit was disappointing. I recently purchased a desktop computer for work and specifically told the sales associate that I needed one with a CD drive. He selected a computer for me, but after setting it up, we discovered it did not have a drive. When I returned to the store, I was told I could purchase an external drive. I explained that I felt Best Buy should provide one at no charge since I had specifically requested that feature when making the original purchase. Unfortunately, the manager was not very understanding and walked away without offering any assistance. I ended up purchasing the drive because I needed it, which also meant a second transaction on my corporate card. I understand mistakes happen, but I was disappointed by the lack of effort to make things right. I plan to continue shopping at Best Buy, but I hope future experiences are better.

Excellent food and friendly service.