Best Buy Perimeter

After weeks of research I went to this location to buy a Sony Bravia 7II ($2,000+), and the aggressive and dishonest upselling tactics drove me out of the store within 2 minutes. The salesperson stated 2 things: - Sony offers virtually no warranty - The TV is all but certain to have issues/break down within a few years So of course, my only option if I want to have a functioning TV is to buy the $200 or $400 Bestbuy warranty. So this employee is not only drives customers away, but also stating that the Sony TVs they sell are low quality and have constant issues If someone from Bestbuy wants to reach out, I'm happy to provide more info about the visit and the salesperson

Highly advise against buying any expensive equipment at Best Buy - came in trying to solve a photo export issue related to color saturation I’ve been dealing with on iOS, approached an employee to ask questions about other phones and if they would solve the problem and was guided towards buying an android. I was told explicitly I would not have the same problem with image flattening and color saturation with a Google a pixel or Samsung. So I buy the phone based on the info I’m given, when I get home and set it up it’s actually worse than iOS. Colors even flatter, blacks are reduced, and my iPhone ends up looking richer. So I come in to return the phone and have to pay the restocking penalty, and after attempting to speak with whoever the manager is - I don’t really feel like I ever spoke to one, got put on speaker phone with an experience manager not in store, talked to a girl that seemed like she was still in college, and was given the corporate phone number - but basically I was given the same response that Best Buy won’t own the mistake they made by giving me false information and I lose out on $50 because they also charge tax for the restocking fee. The corporate number I was given said they can’t deal with in store purchases. Total circus. Best Buy refuses to take responsibility for crappy customer service, and consumers have to literally pay for it.

Around the 4th of July, I walked in and at least 5 employees passed me without offering any assistance because they were on their phone or talking amongst themselves. The store wasn't exactly slammed with a lot of people. I had to interrupt a group of 3-4 employees that were on their phones to ask where projectors were. One guy pointed the direction and said it's to the right and went back to his group conversation. When I finally found it, it was behind a counter where 3 associates were having a conversation although they noticed I was there. I was about to interject when finally one of them (I don't even think that was his dept) saw that I needed assistance and decided to speak up and caught the attention of the dept associate to retrieve it from the back. Needless to say, that process took a lot longer than it needed to be. I'll stick to ordering online pick-up moving forward.

Absolutely the worst customer service experience I’ve had in a long time. I spent almost $900 on a camera that came with a hardware defect—the flash didn’t work straight out of the box. I was still well within my 15-day exchange period, so I went to Geek Squad expecting a simple exchange. Instead, the employee acted like she was in a race, rushed through everything, barely listened to what I was saying, and processed a refund instead of an exchange. Now I’m sitting here with no camera, no replacement, and no $900 until the refund finally hits my account. Because of one careless mistake, my entire day and trip were ruined. It’s unbelievable that someone handling expensive electronics can be so impatient and careless. If she had slowed down for just a few seconds and actually paid attention, this never would have happened. Instead, I’m paying the price for her mistake. The camera was defective—that wasn’t Geek Squad’s fault. But the way this situation was handled absolutely was. I walked in expecting help and walked out furious. This experience was beyond frustrating, and I honestly expected much better from Best Buy and Geek Squad.