Best Buy Perimeter

Really disappointing customer service experience at the Perimeter location. We had an unopened pair of headphones and missed the return window because we were out of the country. We understood that we were asking for an exception and that they might say no. The issue was how the manager handled it. When asked about the situation, he shrugged, said the return window was two weeks, and walked away. When we tried to ask a follow-up question, he completely ignored us. A simple, respectful explanation would have been fine. The dismissive attitude was unnecessary and extremely unprofessional.

Their stores are large and well stocked but obviously because of cost cutting it is hard to find someone to help you. Part of the reason you go into a store rather than order online is to find out more about a product. Something needs to be done about that the prices are fair and competitive. I have been a member of their Geek Squad paying a monthly fee for years but it is impossible to reach them to get help if you need it. I gave them five stars for their overall store selection and when you do get help they are helpful

Great Best Buy with a large variety of items to choose from. We'll organized along with excellent customer service.

The manager Richard was the rudest person. I purchased a phone that ended up being defective. It's camera didn't work. When I went to best buy to return it he wouldn't take off the restocking fee. I understand not waiving it if I returned it because I changed my mind. The phone sold to me was defective. The audacity of him to say - "I can waive it but I am not going to" - like on some power trip. When I asked for a replacement under the manufacturer's warranty terms he could not supply them even though the store policy displayed mentions "manufacturer warranty terms available upon request". Customer service here is pathetic. Avoid this location. Edit: The Alpharetta location did honor the return WITHOUT the restocking fee after verifying that the device's camera was indeed not functioning. The manager also confirmed that the restocking fee did not apply if the device sold was defective per store policy. Drive an extra 15 mins for better service.