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Services Offered
Geek Squad Services
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Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2658 reviews)
eric w
August 21, 2026
1 out of 5
Absolutely the worst experience I've had. Bought TV, soundbar, extended warranty. TV was installed today and 3 hours later it won't turn on. Called qeek squad and said the earliest the could come out was in 7 days. I understand these are electronic components and they break, but no concession for a 3 hour old TV?
Unacceptable.
Response from Best Buy
August 21, 2026
Hello Eric,
We can see why you’d be upset if your TV started malfunctioning so quickly, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #20775 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/yn65ka)
• Twitter/X (https://bby.me/mSMaQ5)
• Instagram (https://bby.me/YX8FF3)
S D
August 20, 2026
1 out of 5
Stood around for 1/2 hour. Made eye contact with an associate several times. He was not with someone. He actually had a conversation with another associate. Finally left.
This is why amazon gets business
Response from Best Buy
August 20, 2026
Hello,
Thank you for reaching out with your feedback. Trying to get assistance should be an easy process at Best Buy, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/DXXJJw), Twitter/X (https://bby.me/gCnpOT), or Instagram (https://bby.me/zfxdWk). Please reference Google Review, #206778.
Doug L
August 15, 2026
5 out of 5
Great customer service here!
Wayne R
August 15, 2026
5 out of 5
Wonderful people and great food!!