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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
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Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2476 reviews)
Nick P
February 16, 2025
4 out of 5
Lots of options. Staff very helpful.
Jason S
February 08, 2025
1 out of 5
They will overlook you. especially if you are black, that just happened to me and my family, after we call for help several times! The worker didn't even acknowledge us at all! And we said something he just look back and kept it moving! Efrain Morales, I really hope you address your workers!
Response from Best Buy
February 09, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64792671" and share your full name, email, and phone number.
Thanks,
^Jacob
Riskay p
February 06, 2025
1 out of 5
Just paid a $285 restocking fee on a lens. THATS BS! That I bought 4 days ago! Best buy will never see my business again
Response from Best Buy
February 06, 2025
Hello,
Thank you for the review. I can certainly understand your frustration with having to pay a restocking fee. As stated in our Return & Exchange Promise, we do charge restocking fees on certain products. I have linked our policy below.
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64783266.
Regards,
^Kristy
Eden T
January 25, 2025
1 out of 5
I recently went to this store to buy a pc and a monitor. in the beginning, i was waiting a good 30-45 min to be helped. eventually, i was helped by a lovely employee (unfortunately i can’t remember her name) but it soon turned into a very uncomfortable interaction. A second female employee approached the counter, and I was being harassed into applying for a Best Buy credit card. I do not respond well in social situations and get anxious very easily. I was then asked “why wouldn’t you do it , what’s holding you back” so i did apply but very soon regretted the decision. When I chose not pay with the credit card i was insulted by this employee and it brought tears to my eyes. I understand i made a mistake, but i quickly changed my mind. I should not be getting harassed or belittled for not wanting to do something. This store made me feel extremely uncomfortable and it would be extremely difficulty for me to go back.
Response from Best Buy
January 25, 2025
Hey there.
Thank you for your review, Eden. This is certainly not the kind of experience we want our customers to have. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64728932.
Kindest Regards,
^Vanessa