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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2634 reviews)
Gina R
June 24, 2026
5 out of 5
Shout out to JQ for his knowledge on Samsung SMART tv. We drove almost 2 hours and arrived at 12:15 pm. I walked the entire floor trying to find a person to show me how the tv works. (I wanted to be sure it does not require a subscription to view shows.) After asking cashier to find me help...JQ came to the rescue! He assured me that we have plenty to view for FREE. He was very knowledgeable and correct in all he shared with us. JQ - thank you for your assistance! Very happy with our purchase.
James S
June 20, 2026
1 out of 5
Their return policy is the worst I have ever experienced. I bought headphones from Best Buy May 2nd if this year. They broke last week so I tried to replace them today only to find out that they only allow 2 weeks from time of purchase in order to get them replaced. So if they break just one month after, we are forced to go through the manufacturing company to get new ones. Walmart, which is a far cheaper place to shop, would have swapped them without any problem. Whats more is that I was encouraged by a Best Buy employee to purchase these headphones that stopped working even though I intended on purchasing a different pair. Whats the point of buying from the middle man if all theyre going to do is upcharge it and not even replace a broken item they sold after only one month? I recommend just buying it straight from the manufacturing company or a online sale.
Response from Best Buy
June 20, 2026
Hello, thank you for taking the time to leave a review. Trouble with your headphones soon after purchase is never a good time. Can you please reach out to us on Facebook (https://bby.me/Vlzzhx), Twitter/X (https://bby.me/B0ApWs), or Instagram (https://bby.me/PCtXME) with more information about your experience? Please begin your message with "This is regarding my Google Review #174969".
Bill H
June 16, 2026
1 out of 5
Not helpful at all...
Response from Best Buy
June 16, 2026
We always want to offer great help, and understand the frustration when we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/HAFyYt), Twitter/X (https://bby.me/BWxFBk), or Instagram (https://bby.me/7U7glw), and mention your Google review, 173359.
Ginah’s J
June 12, 2026
5 out of 5
They have good deals for tv