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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2489 reviews)
Phat N
March 22, 2025
5 out of 5
I just bought a refurbished laptop for online classes and I'm very happy with it. I could not access certain things with the leased laptop and could not afford the laptop I wanted new. This one seems as new as it gets. I'm very happy with it.
Carlee M
March 04, 2025
1 out of 5
I'm a bit disappointed in Geek Squad. My grandmother, who is on hospice, called in for assistance. They helped her do a mobile order for a new laptop. They advised her when the appointment would be and everything would be at the desk when we got there. She spook to a gentleman named Diego. Upon arriving, nothing was ready. The laptop was out of stock, and no appointment was set. We had brought the old desktop for the data transfer, which wasn't easy to carry along with my elderly grandpa. They could not find us in the system and refused to do any sort of corrective action. Because time is extremely limited and we need into the computer, we were forced into buying another laptop and an appointment way out. This was poor communication, and she should have NEVER been told she had an appointment and they'd have her things ready if they were unable to do that
Response from Best Buy
March 04, 2025
Hello, Carlee,
Thank you for reaching out to us here on google, and taking the time to share your recent experience. We know how important a working PC can be, and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64886807
regards,
^Brandon
Denise B
February 26, 2025
3 out of 5
It's not a bad store, it's just incredibly tiny. They don't carry a lot of things that make you want to look around and browse, perhaps spend a little more money or have the convenience of being able to walk in and buy it instead of having to order and wait.
Response from Best Buy
February 26, 2025
Hi there, Denise,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting a wide variety of products in store when shopping with us.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64857489” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Ed A
February 24, 2025
1 out of 5
I find they're having less and less of what I'm looking for. Multiple staff in and around the store. No one ever asked if they could help
Response from Best Buy
February 24, 2025
Hello and thanks for reaching out on Google, Ed.
We understand the frustration when unable to find what you are looking for. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64849213.
Kindly,
^Graham