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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2618 reviews)
Marisol N
April 30, 2026
5 out of 5
Suly was so nice and helpful when purchasing my new phone, she made sure I understood exactly what i was buying, and helped me get the accessories I needed. I’ll be sure to look for her next time I go.
Latoya B
April 29, 2026
2 out of 5
Lack good customer service at this store.
Response from Best Buy
April 29, 2026
Hello, Latoya,
We appreciate you taking the time to share your feedback. We strive to provide great customer service, so we can understand your concern when that doesn't happen. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/uojsOj), Twitter/X (https://bby.me/w1Nru7), or Instagram (https://bby.me/A8vv3f). Please reference Google Review, #147043.
The S
April 24, 2026
1 out of 5
SCAMMERS!!!!!! TRIED TO CANCEL MY BEST BUY PLUS MEMBERSHIP AND MY MONEY IS NOT COMING BACK FOR 7-10 DAYS AND I REACHED OUT WITH THE REVIEW# THEY CLAIMED THEY CARED ABOUT MY BEING UPSET AND NO ONE RESPONDED BEST BUY IS A SCAM DO YOURSELF A FAVOR AND GO ANYWHERE BUT THIS STORE YOUNG KIDS WHO DONT CARE ABOUT THEIR CUSTOMERS!!!!!! Bought a laptop at what I thought was the best buy website it was shipped and when it arrived it was the wrong model, come to find out it was actually "PC Heaven" even though my email receipts said "best buy" I ended up making 3 trips to best buy because it took 3 weeks to get my refund and the store supervisor told me the 3rd HP laptop I bought had an "HDMI" port so I believed her and when I got home 40 minute drive each time NO HDMI port! I'm getting a refund and going to "Micro Center" to speak with experts and buy my laptop from them! Best Buy lost a long time customer and HORRIBLE customer service!!! Save yourself a trip and go ANYWHERE else!!!
Response from Best Buy
April 24, 2026
Hey there,
We understand your concerns surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/QUrraK), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145589
Justin
April 17, 2026
5 out of 5
Picked up an online order, was in and out no problems. Associate was helpful and friendly.