Christopher K
October 14, 2026
If I could leave negative stars I would. Multiple appointments with geek squad and every time they had an excuse on why they couldn’t fix the phone.
The first time I got there and they didn’t even call to inform me.
The second time they called and then I called back with no answer. Multiple calls and voicemails.
Last the guy I went in to ask about it was very rude and didn’t “hear his phone”.
If you need repairs this is not the place.
Response from Best Buy
October 14, 2026
Greetings, Christopher,
Thank you for taking time to write a review. We want your phone repair experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #238180” when reaching out on social media.
If I could put 0 stars I would I asked about a wifi extender for my ps5 and a lady told me to get a $50 "wifi extender " which after the 45 minute drive home and the 30 minute setup I learned that it was for computers. Im not mad im just disappointed that the worker failed to give me the right device.
Response from Best Buy
October 10, 2026
Hi, Tyson,
Thank you for your review. It can really be frustrating when you're recommended the wrong product, so we understand being disappointed at this experience. If you are still in need of assistance or want to formally document your review, please send a private message on social media. Please include Google Review 232987 when reaching out.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rebecca A
October 05, 2026
Went to buy a $2000 refrigerator we found there. Waited 30 minutes. Asked for help 3 times. Another couple was there prior to us & needed help, too. We left & bought a refrigerator at Lowes. The other couple left, too, after waiting & needing help. Too bad for Best Buy.
Franklin E
September 27, 2026
Was able to get what I needed for my tablet quickly. Setup was easy