Franklin E
September 27, 2026
Was able to get what I needed for my tablet quickly. Setup was easy
Philip M
September 22, 2026
What an awful experience. Bought an open box television supposedly in excellent condition and drove over an hour to this location to pick up. Got home open the box and there’s no remote, cord, stand legs, hardware or instructions inside. Call customer service and explained to four different people the situation. The resolutions they suggested were laughable. In the end I ended up having to return the tv and pay the difference for a new one. Considerable waste of time and money.
Response from Best Buy
September 23, 2026
Hello,
Thank you for taking the time to write a review. When purchasing an open box-excellent condition TV, We would expect all the accessories and components be included in the box. It is disappointing to learn that this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 225611
10/10 don’t recommend getting it delivered with their third party company they use “roadie” you’ll have to wait days to get your shipment because they will assign someone just for them to delay it. Customer service is also no help you’ll have to wait another two / three days for the Escalation to even hit for it to be reshipped or even refunded to just reorder it for pick up, if they even do their job of escalating it. This is the second customer service person I’ve talked to hopefully they actually did their job this time.