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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2572 reviews)
Jocelyn P
November 25, 2025
1 out of 5
Worst customer service. I don’t even know why I keep bothering giving this location a second chance when everytime I walk out of there it’s with a migraine and just pure anger for the people working there due to their pure incompetence for customer service…regardless of it being a key factor of working at such stores during these holidays. Went in for some headphones. Went to the registers, was told they had them in the “warehouse” (key point that there was already a line behind me). They told me to wait on the side and that they’ll bring them. 30 whole minutes go by and guess what…no headphones were brought by NONE of the employees. There was one working in the front just standing there (I assumed a greeter of some sort) but turns out of all the customers that got there after us were able to get the help they needed, items brought to them and everything and yet we were still waiting there. Turns out when that guy felt like it, he went to go get the headphones, which weren’t in the back, just in the regular case where headphones usually are. I legit prefer to drive the 30-45 mins to the Buford Best Buy location and save myself the headache that I get EVERYTIME I come here.
Response from Best Buy
November 25, 2025
Hello, Jocelyn,
Thanks for taking the time to leave your feedback. Having to wait for products to be brought up front can be frustrating, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/4chhd7), Twitter/X (https://bby.me/94mbn1), or Instagram (https://bby.me/gam16u). Please reference Google Review #75101.
lera
November 25, 2025
5 out of 5
Very helpful and friendly staff. Very informed on products and a pleasant shopping experience
Franklin R
November 15, 2025
5 out of 5
Everyone was helpful and they had almost everything we needed.
Eathan P
November 09, 2025
5 out of 5
Best Buy in Gainesville GA is one of the best stores for tech and electronics. The staff are always friendly and helpful and they know what they are talking about. I built my pc from parts I got here and also helped my friend build his pc from this store too. Everything we bought worked great and the workers made sure we got the right parts for what we needed.
The store has a nice setup with a big pc section lots of monitors and accessories and a clean organized layout. It is fun to look around and check out the new gear. The prices are fair and the service is always solid.
Overall Best Buy in Gainesville GA is a great place for anyone who builds pcs or likes tech. Good staff good selection and a nice experience every time.