Best Buy Gainesville

Great

I have used this BestBuy for most of my electronics related purchases for years now and I can confidently say, unless you absolutely have to go to this bestbuy, avoid it like the plague. A few months ago I called in to ask if this store had a short (1ft or less) aux chord to connect a microphone to my camera. Both of which were, or at least could be purchased FROM this BestBuy. I was told over the phone that they had exactly what I needed in stock. When I arrived, I searched for probably 15 minutes before getting help and after roughly 40 minute of myself and the BestBuy employees searching , I was finally told that “this is just going to have to be ordered on Amazon.” I expressed my frustration at the time, but this encounter alone was not worth writing a review on. This week however, I called to ask if my M3 Pro MacBook Pro was a device which they would be able to repair a keyboard on, or if I would need to take it to Apple. I was told that they do repair these keyboards in house and that if I made an appointment, they would be able to take care of it for me. I decided to wait a couple of days (hoping the faulty keys would start to function correctly again) but eventually decided I wasn’t able to do my work with the laptop, and it was covered by AppleCare with Enterprise, so I decided to set up the appointment and again I confirmed they would be able to repair my M3 Pro MacBook Pro. I was told that since I had AppleCare on my MacBook, it would not cost anything to repair and it would be done in 20 minutes. I was shocked and pleased to hear this, but admittedly I was also skeptical and I had no expectation of it actually only taking 20 minutes. Once taking the MacBook to the appointment, I was told by the Geeksquad member that they do not repair MacBooks and that they would have to send it off to Apple’s repair center where it would likely be 3-5 business days before it is fixed. Not only this, but I was charged $100 to do so. I am currently bedridden and paralyzed from the waist down and this laptop is my hub for my work, social life, and I use it to charge my phone, Apple Watch, headphones, and any other device I have, as I have trouble reaching down to plug and unplug things from the wall/extension chord. $100 is not that big of a deal, but not having this laptop for an entire week is completely life altering for me and I could not be more frustrated and disappointed with this BestBuy’s incompetence and complacency regarding the complete disconnect between whoever answers the phones, and the actual workers in the store. Once I get my laptop back, it better be as good as new, and I will NEVER RETURN TO THIS BESTBUY LOCATION, and perhaps any BestBuys for that matter, which is very disappointing considering I am currently living less than 10 minutes away from the store.

It is not likely we will go back to Best Buy for any purchases. We have been in the store several times and were not able to get a salesperson to help. We needed a major appliance but we have now gone to Lowes.

It was my first time visiting the Gainesville Best Buy. I was in the area and decided to stop into store. I was well taken care by Kevin and Joseph. Kevin greeted me at the door and too the initiative to look up the item in the inventory. Literally, it said they had two of the items. He was proactive and looked in the back for them and brought them to me. That is what I call Customer Service Joseph was the who rang me up and was patient as I redeemed my Best Buy rewards. Best Buy is blessed to have Kevin and Joseph on their team. I felt like a valued customer and my first visit to a this location amazing.