header_logo

More to Explore

Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.0
(2659 reviews)
DeAnn J
August 24, 2026
2 out of 5
Helpers around but does not approach you and stock of tvs are non existent and empty shelves on many items.
Response from Best Buy
August 24, 2026
Hello, Thanks for leaving your feedback. It's unfortunate that you were not able to get the help you needed. We understand why you would be disappointed with this experience. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 209511 in your message to us. X: https://bby.me/D7OYh4 Facebook: https://bby.me/zIe2G1 Instagram: https://bby.me/UeIlLw
Annette T
August 24, 2026
1 out of 5
Took my car to the GAINESVILLE location to have new speakers sub and stereo installed the technician(Clayton Frend)not only caused damage to my AC but had the audacity to keep the old set of speakers which are perfectly good and can be reused (Clayton GIVE ME BACK MY SPEAKERS) that were uninstalled and replaced with my new speakers. When I brought my car back to Clayton to figure out why my AC no longer worked, he was very angry, dismissive and non responsive and his manager was no help either. I called customer service/audio tech department to file a damage claim and they told me to go and get a repair estimate stating that the technician was responsible for the damages they would compensate me for the repair. Now that I have the repair estimate and statement showing that the tech blew a fuse in the AC to include left out a bracket in the newly installed stereo, I called Bestbuy back to back and the manager decides to hide because he doesn't want to be accountable for the damages. However I will take legal actions against the manager if necessary. Very dishonest and shady business dealings at this location. Do not visit GAINESVILLE GA location. I highly recommend going to an audio company that's reputable and specialized in car stereo/speaker installations!.
Response from Best Buy
August 24, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide when it came to your car stereo installation and manager interactions, and our team would be glad to address your concerns and help assist in any way. You can connect with us via Facebook (https://bby.me/54vWMf), Twitter/X (https://bby.me/9Cpo0u), or Instagram (https://bby.me/ncviv5). Please mention Google Review number 209354 when reaching out. Thank you.
eric w
August 21, 2026
1 out of 5
Absolutely the worst experience I've had. Bought TV, soundbar, extended warranty. TV was installed today and 3 hours later it won't turn on. Called qeek squad and said the earliest the could come out was in 7 days. I understand these are electronic components and they break, but no concession for a 3 hour old TV? Unacceptable.
Response from Best Buy
August 21, 2026
Hello Eric, We can see why you’d be upset if your TV started malfunctioning so quickly, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #20775 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/yn65ka) • Twitter/X (https://bby.me/mSMaQ5) • Instagram (https://bby.me/YX8FF3)
S D
August 20, 2026
1 out of 5
Stood around for 1/2 hour. Made eye contact with an associate several times. He was not with someone. He actually had a conversation with another associate. Finally left. This is why amazon gets business
Response from Best Buy
August 20, 2026
Hello, Thank you for reaching out with your feedback. Trying to get assistance should be an easy process at Best Buy, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/DXXJJw), Twitter/X (https://bby.me/gCnpOT), or Instagram (https://bby.me/zfxdWk). Please reference Google Review, #206778.

About Best Buy Gainesville

bestbuy.com