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Best Buy Gainesville
Services Offered
Geek Squad Services
Windows Store
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2609 reviews)
Colleen S
March 26, 2026
2 out of 5
My goal was to buy a new refrigerator. Problem was finding someone to help. I went to find some to help my husband and I. When I returned someone was helping him. He was not very helpful. He was very rude. It was like we were forcing him to help us. He acted like we were wasting his time. He is definitely not a sales person. He did not talk to us unless we forced a question out of him. Worst experience I have ever had at Best Buy. We did go to Home Depot before making our decision. We really liked the fridge at Best Buy. Went back to purchase the frig and was welcomed with the same lousy attitude. This young man needs training before putting him out on the floor.
Jack F
March 25, 2026
1 out of 5
Walked into the store when they opened At 10 AM, needed assistance with the TV. Let someone know I needed help by 10:15, Waited for 30 minutes still had no one ask me if I needed help or any assistance whatsoever. I went in there to buy an $800 TV and left with nothing but a horrible experience. Absolutely ridiculous.
Response from Best Buy
March 25, 2026
Hello,
Showing up to the store at open and not receiving any assistance to make a purchase is upsetting. Mention review #134596, along with more details when reaching back out on social media link.
Facebook (https://bby.me/s5eoL6)
Twitter/X (https://bby.me/X0HlCJ)
Instagram (https://bby.me/ZfLiJt)
Drew B
March 18, 2026
1 out of 5
Allow you to schedule an appt for service and then not have the technician there, or the parts.
Response from Best Buy
March 18, 2026
Hi, Drew,
Thanks for taking the time to reach out about your recent Geek Squad appointment. It can be frustrating when a store doesn't have the part to repair your device. If you'd like to formally document your experience or are in need of further assistance, plesae contact us on social media. Please include Google Review 130926 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sharon H
February 26, 2026
5 out of 5
The geek squad is very helpful and very good 👍