The person at the geek squad was very rude. I ended up paying $100 for the removal of one unwanted app.
Response from Best Buy
November 10, 2026
Hi there!
Thanks for your review. We're truly sorry to learn your interaction with us wasn't as positive as we aim to create. It's always our goal to offer courteous service, and we appreciate you taking the time to bring this to our attention.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/Z0gZSK, Instagram: https://bby.me/099FS8, or Twitter/X: https://bby.me/04GyvC and reference Google review 253152 in the details you provide.
Between this store and cumming. Yalls workers suck. Went in to get some info on some upcoming releases, worker kept trying to leave quickly after every question like I was bothering him and he had places to be. Didn't get his name which would have been hard to do since he was walking away from me or turned from me 60% of the time. Future Sears and Kmart in the making.
Elizabeth was fantastic! And the gentlemen at the front and walking around the store were extremely helpful!
Debbie R
November 02, 2026
I had a very disappointing experience purchasing a laptop at the Best Buy in Gainesville, Georgia. I felt pressured to purchase optional services, even after repeatedly saying I wasn’t interested. Buying a laptop should be straightforward, and a customer’s decision to decline extras should be respected.