Used the Geek Squad to replace battery in my cell phone. Austin was very friendly, polite, professional, knowledgable. I really appreciated his help and curtesy and that he resolved my problem.
Yvan was also very nice and helpful.
Best Buy and The Geek Squad should be proud to have Austin representing their company’s. Thank you guys.
We went to Best Buy to buy a cook top. Waited for 20 minutes,went to information desk and ask for assistance twice. They said they were short of staff( they were only two sales associates in the store and it wasn't busy). So after almost 30 minutes of wait ,we left the store. We could not believe it. Best of luck.
Response from Best Buy
July 21, 2026
Hello,
Thank you for the review. We can understand not receiving assistance. That is not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 190930
Helpful staff and quick service
This store is an absolute dumpster fire. You cannot call the store directly and speak to a person. All calls are routed through an AI assistant and you end up if you’re lucky talking to someone in India I tried to schedule an appointment with the “ Certified Apple technician” And they attempted to reschedule me three times because they don’t actually have any technicians who come to work consistently or who feel competent to do basic simple repairs on an iPhone.