Best Buy Gainesville

I purchased a 98-inch TCL television from Best Buy last week, including delivery and installation. Unfortunately, my experience with their customer service has been disappointing. Before the scheduled installation, I called Best Buy and spoke with someone whom the automated answering system identified as being responsible for deliveries. I explained that I had an out-of-town doctor's appointment on the scheduled installation date and would not be home in the afternoon. I specifically requested a morning delivery and was assured that this information would be documented so adjustments could be made when my delivery was scheduled. Despite that conversation, I received my official delivery notification assigning an installation window between 3:00 and 6:00 p.m., precisely when I would be out of town. I called Best Buy again and requested to be transferred to the store so I could speak with a manager. I was told that the representative could not transfer me. I was also left with the distinct impression that requesting a specific delivery time was essentially pointless. Why ask customers to communicate their scheduling needs if that information is not going to be acted upon? I took the time to contact Best Buy in advance, explained my circumstances, and relied on the assurance that my request would be documented. That effort accomplished nothing. This was a frustrating experience that reflects poor communication, a lack of coordination, and disappointing customer support. I expected better service from Best Buy, especially when purchasing and arranging delivery and installation for a major appliance-sized television. I hope management takes these concerns seriously and works to improve the delivery scheduling process and customer service experience.

If I could leave negative stars I would. Multiple appointments with geek squad and every time they had an excuse on why they couldn’t fix the phone. The first time I got there and they didn’t even call to inform me. The second time they called and then I called back with no answer. Multiple calls and voicemails. Last the guy I went in to ask about it was very rude and didn’t “hear his phone”. If you need repairs this is not the place.

If I could put 0 stars I would I asked about a wifi extender for my ps5 and a lady told me to get a $50 "wifi extender " which after the 45 minute drive home and the 30 minute setup I learned that it was for computers. Im not mad im just disappointed that the worker failed to give me the right device.

Went to buy a $2000 refrigerator we found there. Waited 30 minutes. Asked for help 3 times. Another couple was there prior to us & needed help, too. We left & bought a refrigerator at Lowes. The other couple left, too, after waiting & needing help. Too bad for Best Buy.