Its Best Buy, most dont know this but Best Buy puts customers in tiers. Over a decade ago they were loosing out like circuit city. They switched to tiers and now they make a profit. Avg consumer spends $1200 a year on electronics. So if you spend that you are a low end customer, which means you get a 2 week return window. After that it becomes store credit. So you feel like you got your money back and they keep your money.
Response from Best Buy
October 07, 2025
Hello,
If you have a recent shopping experience that you receive poor customer service. Please feel free to reach out. Mention review #52705 when connect with us on the links below.
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Thanks. Had what we needed, and were very helpful
Terrible customer service
Response from Best Buy
September 19, 2025
Hello Jose,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/66nr2j), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 45051.
Kindest Regards.
Pass the buck. No help here, can't even call the store direct. Don't do business with a company that won't take your calls.