I recently bought a iPhone 16 Pro Max from Best Buy for about $800. The day I received it and set it up, it fell off my lap while sitting in a chair. About a 2’ Drop. It cracked the screen so I took it to Best Buy Geek squad and was told they would not fix it unless I paid them another $350. I have been Buying from Best Buy for over 20 years. Not anymore. I guess you made your point, but lost a long time customer
Response from Best Buy
October 13, 2026
Hello,
It's unfortunate that your experience was a negative one. We understand why you would be frustrated with your new phone breaking. We get that must be disappointing. We would like to speak with you more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 237797 in your message to us.
X: https://bby.me/tw7mvx
Facebook: https://bby.me/YRNk6l
Instagram: https://bby.me/JRHTaV
Stephen H
October 12, 2026
I got my first ever gaming mouse and mouse pad here
Crystal S
October 04, 2026
Came in today to make purchase and was pleased with the experience. Mathias was very knowledgeable and honest. He had great customer service and made sure I had everything I needed!
Great experience & friendly, helpful staff. Hiram location had 2 basic compact Blue Ray DVD players in stock for myself & my parents.