Best Buy Hiram

This best buy has gotten significantly worse over time. Very difficult to get good service. Does not respect your time. 2 stars are because people are nice just not always as helpful as the should be. Also alot of this rating is for best buy as a whole since customer service outside of a store is horrendous. Total tech used to be a spectacular deal, now it's just all problems as most of their geek squad know nothing about the tech they are selling. We purchased a security system which they were supposed to install and after several months, hours, and complaints the system still isn't installed correctly. Gave up since I have no faith that anyone in the company can figure out who the security Camera tech is.

First of all I need to say that Matt the installer at the Hiram location is absolutely amazing. He was very friendly and very kind. He helped me with the additional purchases that I had to make as well as doing my install on my touch screen in my vehicle. He is truly the only reason why Best Buy is receiving a five-star review from me. YOUR ABSOLUTELY AMAZING MATT! Thank you. My first initial experience with Geek squad Best Buy was absolute trash. I called the Smyrna location to speak with somebody at Geek Squad about what it would cost to install a touch screen in my vehicle as my screen was shattered in my car. Because they were busy and someone was not able to answer their phone, it automatically transfers to a call center located God knows where. I spoke with David Z. Now I have to say that he was very kind to me. But what infuriates me about my experience is that he lied to me and then had opportunities to make it right and still lied to me. I told him that I knew nothing about having a touch screen replaced in my car and had been Price shopping and wanted to know what it would cost to purchase a new touch screen and have it installed and what my all-in rate would be. He said that Best Buy is actually running a deal because of Black Friday. Now don't get me wrong, I work in customer service so I know how this game works about "deals" but I continue to listen. He said due to an early Black Friday deal that they are having, all I have to do is purchase the touch screen and the install process would be free. I was blown away at this information as that did not seem real, but I was very intrigued as anyone would be. I continue to repeat to him that "all I have to do is buy the touch screen and the install process would be free?" He continued to tell me yes that there were no other fees. Just purchase the touch screen and I'm good to go . So, naturally, I decided to purchase the touch screen. He then had an opportunity to be upfront with me when setting up my installation appointment, as it prompts employees that other additional items are needed in order for the install to take place properly. But instead he did not use that opportunity and told me that that was all that I needed to do, and that my appointment was set up. I also asked him to set me up at the closest install location to me. The Hiram location is only 15 minutes from where I live and he set me up with an install location in Dunwoody. He also did not order the additional parts for my install for the Dunwoody location, so I would have drove all the way to Dunwoody two days later,after my purchase, with no parts to install my touch screen. Fortunately I went with my gut to the Hiram store to ask questions about my touch screen and make sure that I purchased the correct touch screen as the language barrier was also extremely strong. That is when I found out that not only did he not tell me about the additional parts, but that I would have to pay double what I was originally told in order to install this touch screen into my vehicle. I hate doing reviews but I did this review for two reasons: one to let everybody know that if they need an install done, that Matt is your guy. But also to share about my horrible experience with the new call center customer service rep named David Z. I hope that you use this review as an opportunity to not only correct him, but to make sure that when all sales associates are trained, if the customer asks you the all-in price, it is then your responsibility as a sales associate to be honest and upfront with a customer about what they are going to actually pay! Had I not had the additional money that I had to pay, I would have been devastated and honestly embarrassed when that could have all been avoided, had he just been honest. Unfortunately I will never ever use Best Buy to install anything for me ever again. Again thank you Matt , as well as the nice lady I spoke with on the phone!

Went to buy a galaxy watch and they price matched for me! I didn't even know they did that!

Came into this location to pick up an online order. David and Marcia was a huge help with getting my order since Best Buy online canceled the order saying there was 0 in stock. Even though it was close to closing time they took the time and checked for the item. They did have the item I had ordered and made sure everything was right with it.