Best Buy Hiram

This store feels like the coffee shop of best buys. It feels limited with their products and everytime I go in there they dont have something and have to refer me to a different store or send me away. The staff is amazing though im giving it this rating based on stock mainly.

Ok

Also helpful and honest. Staff didn't even have to assist, but helped in several areas with my daughter's cell phone.

I started my service on December 22 on my birthday, I walk in on the last day of my warranty bc I work so much. I walk in and say my warranty ends today but I need to drop off my Zephyrus (THE WORST LAPTOP IVE OWNED IN MY ENTIRE LIFE. I SHOULD SUE.) she tried to send me away. She said you don’t have an appointment we are busy, I cut her off and say I’m 100% dropping my laptop today there’s a zero percent chance I’m leaving. And she backs off. She does her job for 3 1/2 minutes and sends my laptop off to geek squad. I guess she had time. And they charge me $99 for the service. I paid a great deal of money for the Best Buy premium service. And I still paid $99 to get the laptop worked on. which has given me problems the whole time I’ve owned it. And then I get it back January 30th. Or the beginning of February. And I don’t have time to look. So I open my laptop this weekend for the first time. I OPEN MY LAPTOP FOR THE FIRST TIME AFTER GEEK SQUAD WORKED ON ITAND THE SCREEN IS BLACK. I dropped it off bc the battery was terrible and I ultimately quit using it bc of how bad it was. But at least the screen worked. Now it doesn’t…. I spend like $1200 on the laptop, then $300 for the warrantee, then $99 for the repair which I shouldn’t have even paid for wth is the point of the warrantee and now the screen doesn’t even work. Literally unbelievable. I can’t make that up.