Best Buy Hiram

BEWARE OF PURCHASING SOMETHING ONLINE FOR PICKUP -I purchased a battery bank for my phone off of BBs website and it sent an email saying they were preparing it and would be available for pick up " today". I ordered it around 6pm. I need to be in contact with work in case the electricity goes out during the nasty icy weather thats headed to Atl. I PURCHASED it w my credit card from the Kennesaw location ( 15/20 minutes from me) , then it showed I would be picking it at the Hiram store ( add another 25 minutes). I get there, and you guessed it- it was already SOLD. The Verizon gentleman, Nick was very polite in trying to help me find the " missing " item that I had already Purchased, but to no avail. So another lady came over and said they sold it and blamed it on the weather saying so many people are buying the battery banks. But, what does that have to do with the fact that I had BOUGHT it already- it shouldn't be " available " anymore. I have bought my W/D , computer and TV from BB and had no issue, but selling something that is basically already bought is not acceptable. You are gonna make people upset when they show up only to have their item sold. Do better Best Buy!!! BTW, found the same item at another merchant who will have it ready for pick up in the AM

Great customer service and helpful staff.

Went there because of my power button. Was immediately told w/o diagnosis it has to be sent out to their service dept dor 2-4 weeks. $80 diagnostic plus cost to fix. What I understand is the purpose of the geek squad at your store if you send out 98% of the work. I immediately call.Ubreakit we fix it up the street. $60 will get my laptop tomorrow

Trade in values is less than half of what Apple will give you. And there is not a good selection of higher end I-Pads.