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Frequently Asked Questions About Best Buy Hiram
How do I check product availability at the Hiram Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hiram Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hiram stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hiram Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2416 reviews)
Ivan R
October 28, 2025
1 out of 5
I rarely leave negative reviews, but my recent experience at Best Buy was extremely frustrating. The manager was completely careless and unhelpful, and the employees seemed inexperienced and poorly trained. No one took ownership of the situation or even tried to resolve my issue properly.
What’s worse is the lack of basic customer respect — I felt like my time and business didn’t matter to them at all. Best Buy used to stand for reliability and service, but this location has clearly lost that standard.
I hope corporate takes note, because customers deserve to be treated with competence and professionalism, not indifference.
Response from Best Buy
October 28, 2025
Hi, Ivan,
We appreciate you taking the time to share what you encountered during your recent visit. It's important to us that customers are provided exceptional customer service. Discovering that this may not have been the case is concerning. So that we can document this on a corporate level we invite you to send a private message via our social media platforms on Facebook and Instagram or @bestbuysupport on X. When doing so, please be sure to mention that you are responding to Google Review #61643. Please include your full name, phone number, email address.
Reagan
October 26, 2025
5 out of 5
I visited the Hiram location today with the intent of buying the IPad A16 and had a wonderful experience! Kaylee was the associate who helped me. She was personable, kind, and down to earth. She answered all my questions without problem and pointed me in the right direction. Thanks Hiram Best Buy! I'll be returning for future electronic purchases.
M G
October 15, 2025
1 out of 5
Son muy lentos pedi alluda para comprar una computadora y espere 1 ora y nunca llegaron muy mal servicio al cliente
April B
October 12, 2025
5 out of 5
Always friendly