Best Buy Hiram

I recently bought a iPhone 16 Pro Max from Best Buy for about $800. The day I received it and set it up, it fell off my lap while sitting in a chair. About a 2’ Drop. It cracked the screen so I took it to Best Buy Geek squad and was told they would not fix it unless I paid them another $350. I have been Buying from Best Buy for over 20 years. Not anymore. I guess you made your point, but lost a long time customer

I got my first ever gaming mouse and mouse pad here

Came in today to make purchase and was pleased with the experience. Mathias was very knowledgeable and honest. He had great customer service and made sure I had everything I needed!

I had an uncomfortable and disappointing experience at the Best Buy in Hiram. When I entered the store, I was warmly welcomed by one employee, and I appreciated that. Later, while I was looking at phones, an employee named Timothy spoke to me. I had already greeted him politely, but the way he responded to me included what I perceived as an exaggerated Indian accent. I found this offensive because I felt that he was assuming my nationality or background based on my appearance and then speaking to me in a stereotypical accent and there was no communication issue that would have required or justified speaking to me that way. I spoke directly with the store manager about what happened and explained that I felt Timothy had treated me in a racist/disrespectful manner. I also explained that I believed he had assumed I was from India. The manager told me that he would “keep it in mind.” I want to be clear that I am describing what I personally experienced and how it came across to me. I cannot know exactly what was in the employee’s mind, but the interaction made me feel uncomfortable and disrespected. I hope Best Buy takes customer concerns about race, ethnicity, and nationality seriously and addresses this appropriately.