Dennis M
November 05, 2026
This was my 1st time there. Timmy was courteous and knowledgeable. He saw me waiting in line, came over and asked me to come to his register to ring me out. I was so happy he asked me to sign up for the Best Buy savings and I did. Thank you, Timmy
This visit was all about checking out a new phone I am interested in.
Kimberly C
October 26, 2026
Always greeted at the door.
I recently bought a iPhone 16 Pro Max from Best Buy for about $800. The day I received it and set it up, it fell off my lap while sitting in a chair. About a 2’ Drop. It cracked the screen so I took it to Best Buy Geek squad and was told they would not fix it unless I paid them another $350. I have been Buying from Best Buy for over 20 years. Not anymore. I guess you made your point, but lost a long time customer
Response from Best Buy
October 13, 2026
Hello,
It's unfortunate that your experience was a negative one. We understand why you would be frustrated with your new phone breaking. We get that must be disappointing. We would like to speak with you more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 237797 in your message to us.
X: https://bby.me/tw7mvx
Facebook: https://bby.me/YRNk6l
Instagram: https://bby.me/JRHTaV