Best Buy Hiram

Came in today to make purchase and was pleased with the experience. Mathias was very knowledgeable and honest. He had great customer service and made sure I had everything I needed!

I had an uncomfortable and disappointing experience at the Best Buy in Hiram. When I entered the store, I was warmly welcomed by one employee, and I appreciated that. Later, while I was looking at phones, an employee named Timothy spoke to me. I had already greeted him politely, but the way he responded to me included what I perceived as an exaggerated Indian accent. I found this offensive because I felt that he was assuming my nationality or background based on my appearance and then speaking to me in a stereotypical accent and there was no communication issue that would have required or justified speaking to me that way. I spoke directly with the store manager about what happened and explained that I felt Timothy had treated me in a racist/disrespectful manner. I also explained that I believed he had assumed I was from India. The manager told me that he would “keep it in mind.” I want to be clear that I am describing what I personally experienced and how it came across to me. I cannot know exactly what was in the employee’s mind, but the interaction made me feel uncomfortable and disrespected. I hope Best Buy takes customer concerns about race, ethnicity, and nationality seriously and addresses this appropriately.

Great experience & friendly, helpful staff. Hiram location had 2 basic compact Blue Ray DVD players in stock for myself & my parents.

Always courteous and lots of electronics to choose from. Staff is very welcoming and ready to answer your questions.