Alejandra D
September 17, 2026
You can't call and speak with someone at the store. Problem with my delivery and customer service rep working from home answers without any ability help with issues.
Response from Best Buy
September 17, 2026
Hey there.
We know how important it is to be able to connect with someone who can get you the help that you need. Our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #223649 in your message. Thank you for your time.
colebloodedkilla
September 07, 2026
My mom and I were looking for earbuds and headphones. We were in the store for about 15 minutes and 6 ASSOCIATES kept asking is if we needed help. We kept saying no and that we were just browsing and will let them know. We ended up just leaving and purchasing at the other Best Buy. I'm not going to be harassed into making a $200+ purchase faster or purchase something because an associate kept pressuring me against my will. Leave customers alone and let them shop in peace.
Their inventory is horrible! I saw a TV I wanted to buy on their website, checked beforehand that it was in stock on my nearest store, additionally I called and they confirmed it. After driving to the store, no one could find it.... This is the third time I have similar issues with Best Buy. On this day an age having this sort of problems is inexcusable. I ended up buying in Microcenter, it cost me a bit more but saved on time.
Response from Best Buy
September 07, 2026
Hello there, Juan!
Thank you for taking the time to reach out on Google with a review. It fully makes sense wanting to find the TV you're looking for in stock locally. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #219230 in your message. You can find us here:
Facebook (https://bby.me/xXyzxL)
Twitter/X (https://bby.me/2bkIwQ)
Instagram (https://bby.me/4W4b4B)
We hope to hear from you!