Best Buy Kennesaw Outlet

I visited the outlet store yesterday with the intention of purchasing a newer refrigerator. Our current unit is fully functional, but we were looking to upgrade. After browsing for a while, we decided on the Samsung French Door model (SKU: 6571684). In addition, we also selected two more appliances: a KitchenAid gas stove (SKU: 5487029) and an Insignia upright freezer (SKU: 6336451). We were assisted by Meg, a very pleasant and helpful associate who spent nearly two hours guiding us through the store and helping with our selections. During our inspection of the freezer, Meg pointed out that the unit had noticeable damage on the top right side. I also observed another identical freezer a few spaces down that had a sold tag on it, priced at $336.99—significantly lower than the price showing in their point-of-sale system. The pickup date listed on that tag was June 5, 2025—yet my visit was on June 14, 2025, clearly well past the pickup deadline. In my previous experiences with the outlet over the past two years, I’ve been informed that sold items must be picked up within 24 hours. Yet here was a unit—seemingly unclaimed and in better condition—marked at a lower price. When Meg kindly inquired about the possibility of a discount with Derek, the General Manager, she was told there would be no price adjustment and that pricing is non-negotiable. Frankly, this was both surprising and disappointing. In every past transaction at this location, I was offered a lower price than what was tagged. For the General Manager to claim otherwise was misleading and inconsistent with my experiences. It’s unfortunate that, despite coming in for one item and being prepared to spend over $4,200 on three appliances, I walked out empty-handed due to the unwillingness to work with a returning customer—especially one who drove 75 miles to this store based on previous excellent service. To add insult to injury, as I was leaving the store, I encountered approximately 10 inches of standing water in their commercial parking lot due to poor drainage following an hour of rain. I was forced to trudge through the water, ruining a brand-new pair of Nike shoes. My foot remained soaking wet—and unpleasantly odorous—throughout the 75-mile drive home. Needless to say, this entire experience was far from satisfactory. What should have been a routine appliance purchase turned into a frustrating and disappointing visit. I sincerely hope management takes this feedback seriously, prompts some reflection and improvement in both customer service and facility maintenance. This visit was a stark contrast to what I’ve come to expect, and I hope.

Shopping here is like gambling, good luck! Also, they will tell you every Best Buy will accept a return from products bought here. That is not true.

The poorest customer service, it looks like Best Buy hired the laziest people they could find

Came here on a whim (and out of some frustration) after I wasn’t able to view a floor model of the fridge I wanted at Lowe’s or Home Depot — and was told by associates that it was a discontinued model and would be impossible to find. This Outlet had the EXACT fridge I was looking for!!! Brock, one of the supervisors, was super helpful! He helped me complete the financing option and got me a great deal on the 5yr warranty. After paying for the fridge, the warranty, delivery, and haul away fees, I ended up paying almost 50% LESS than if I would have gotten a new, in-box model through Lowes or HD