Best Buy Kennesaw Outlet

You won’t get lots of knowledgeable help here. You can find out about the stock online but then you’ll pray it’s still there when you arrive. It’s best to be familiar with your intended product so you can scan the code on the box and make a positive product id.. The outlet is a separate store from the Best Buy retail store across the parking lot.

Went in to purchase a refrigerator. Narrowed the selection down and had a sales person scan each for price as the prices on most are not marked. Thanked him and told him we would find him once we had made a selection. We had chosen the one we wanted to purchase and found the same sales associate and went over to the refrigerator. This time he scanned a different tag which was $300 more than the original price give. He removed the tag he had originally scanned and wadded it up in his hand. I questioned him & asked he scan the tag he just removed which he did and it was 2400,the price originally quoted,but said it says closed but would ask his supervisor if he could honor the price. We waited for his supervisor to return and he said his supervisor would not honor the original price given. We left as without purchasing anything and will find a refrigerator elsewhere.

Very disappointing customer service experience at the Best Buy Outlet in Marietta this evening. I spent time browsing the store and, after finding the item I was looking for, went to the counter for assistance. There were four employees behind the counter talking. When another customer walked into the store, one employee immediately went to assist her, while the other three employees walked directly past me without acknowledging me at all. I was standing right there waiting for assistance, yet not one employee bothered to say hello, ask if I needed help, or even acknowledge that I was waiting. A simple “We’ll be with you shortly” would have been enough. Instead, I was treated as though I wasn't even there. I understand employees can be busy, but basic customer service starts with acknowledging the customer. The store was not busy at all. I ultimately left without getting the assistance I came in for. I hope management addresses this because customers should not have to stand at the counter and wonder whether anyone working there is going to acknowledge them.

We bought our fridge here and Eliel was so much help! We had no idea what to get and he helped us find the fridge that best fit for our family and budget.