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Best Buy Kennesaw Outlet
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Recent Reviews
3.3(187 reviews)
Amy A
January 30, 2025
1 out of 5
Every time I call, I am put on hold and the system hangs up on me after a minute or two. Every time. It’s very frustrating! They need more staff.
Response from Best Buy Appliance Outlet
January 30, 2025
Hello, Amy,
Thank you for leaving us a review. As a consumer myself, I understand the importance of needing support. If I were you, I would also be reaching out. We appreciate your feedback and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64755615" when reaching out via social media.
Thank you,
^Ruby
Ladante B
January 22, 2025
1 out of 5
Drove an hour for nothing prices is sky high. Staff unprofessional.
Response from Best Buy Appliance Outlet
January 23, 2025
Hello there, Ladante!
Thank you for taking the time to reach out on Google with a review. We always strive to remain competitive price-wise and offer a Price Match Guarantee for qualified competitors to help maintain this. If in situation similar to the one you have described, I would also reach out for guidance. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64719279 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Best regards,
^Ryan
Aziz A
January 20, 2025
1 out of 5
Drove hour here, left after 5 minutes. No one came to us within first 10 minutes were standing around and then when we were interested in a washer. Person said they won't take anything off even if had a ding/dent on it.
Response from Best Buy Appliance Outlet
January 20, 2025
Hello and thanks for reaching out on Google, Aziz.
We understand the frustration when you are unable to get help in-store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64710266.
Kindly,
^Graham
Supcon P
January 03, 2025
1 out of 5
I arrived at 8:00pm and I was turned around. I was inside of the building, and the guy at door literally said, “I can’t let you in”, although it was 8:00pm (not 8:01pm) and I was already “in”. I honestly smiled because I thought he was joking, but after a few seconds I realized that he was being serious. I stood there for a few more seconds after saying, “are you serious”? He said, yes. WOW…. I purchased an item online earlier in the day, and the item was ready for pick-up so the transaction would have only take a few minutes and there were about ten other customers inside too. Poor customer service and an overall bad experience. I’m returning the item tomorrow via phone, or online and going to Brandsmart or Micro Center.
Response from Best Buy Appliance Outlet
January 04, 2025
Hello, Supcon Projects,
Thank you for leaving a review. We know it's frustrating when you're turned away for a pickup. If you'd like to formally document your experience, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64641293 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan