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Best Buy Kennesaw Outlet
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3.3(180 reviews)
Caleb B
October 24, 2024
1 out of 5
Bought an "excellent condition" Samsung refrigerator here. It then stopped cooling a month or two later. When a Samsung technician opened it up, it was clear that it had been worked on. And yet it was still leaking freon and not cooling over time. Entire
runaround took 2 months for Samsung to thankfully honor the warranty and replace it. But just a heads up that these refrigerators are probably returned for a reason and may not be fully fixed. Best Buy doesn't offer any significant warranty, and it wasn't worth the runaround to save the measly $100 or $200
Response from Best Buy Appliance Outlet
October 24, 2024
Good Morning, Caleb.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64348126" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
William H
October 03, 2024
5 out of 5
I picked up my Xbox the process was very simple The customer service representatives were very helpful and professional
Cindy W
September 30, 2024
3 out of 5
Large selection of appliances, most had some damage. Seemed to be a gathering place for employees, we had to interrupt their conversations to get help. One more mature gentleman was the only one interested in helping. Very relaxed atmosphere, no high pressure sales tactics
Response from Best Buy Appliance Outlet
September 30, 2024
Hello Cindy,
Thank you for the review. We never want to make it difficult to shop with us. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Nancy O
September 11, 2024
5 out of 5
Sales person, Brent, was very knowledgeable. I mean, it was a dishwasher, what could be wrong? I saved money on an open box item and another $50 for self pickup. Great deals!