Best Buy Kennesaw

In & out. Great customer service.

Terrible customer service at Best Buy in Kennesaw. Not a single employee asked if I needed help. There were at least 10 employees just standing around doing absolutely nothing, which is crazy. You would think with that many employees, someone would actually try to help customers. Very disappointing experience

One and done buying from Best Buy. I was genuinely excited to finally buy a nice new TV, and the entire experience has been awful from beginning to end. It’s been 7 weeks and I still do not have my tv. I purchased my entertainment system on August 24, 2026. Today is October 13, and I still do not have a working TV. The experience in the store was bad enough on its own. The employee who helped with my purchase was extremely off-putting and repeatedly tried to upsell me on things I did not ask for or understand. At one point he asked, “Do you want a sound bar?” I said no, and his response was, “Well, how will you hear the TV?” He continued adding and recommending various items, several of which I ended up having to call customer service the following week to remove from the order ON THEIR ADVICE. the customer Service reps were like “yeah he swindled you good”. Two weeks went by, so I’m no longer able to leave a review specifically for this extremely unpleasant staff member. I left the store angry and feeling like my lack of technical knowledge had been used as an opportunity to sell me things I didn’t need. I actually waited to write this review because I wanted to give Best Buy the opportunity to complete the order and installation first. That somehow made the experience worse. My installation was fully paid for and originally scheduled for September 3. The installers came out, but the TV that was delivered did not work. After another long wait, installers finally came again yesterday — without the TV. At this point, Best Buy tells me the TV is “in transit,” but apparently no one can actually track it or tell me where it is. Nearly seven weeks after purchasing and paying for everything, I still have no TV, despite multiple installation appointments. Between the purchasing experience, unnecessary upselling, a defective TV, repeated installation issues, installers arriving without the actual TV, and now an expensive item that seemingly cannot even be located, I cannot imagine purchasing from Best Buy again. August 24 to October 13 for a TV purchase that still has not been completed is unacceptable.

Jake was fast and precise.