Best Buy Kennesaw

The staff was help and knowledgeable

You'll be greeted by a very helpful staff upon entry. They will guide you to the corect area where you can find what you are looking for. Friendly staff.

Purchased an open box “excellent” condition 55 inch Sony Bravia 8. Literally the only things inside the box were the tv itself and the power cable. Excellent condition is supposed to be like new with all essential parts and accessories. This was not that. Should have been listed as “good” at best. Should have known it was too good to be true. Whoever the GM is of this store really needs to evaluate their staff and/or operations. If we’re being honest, it shouldn’t have even been returned. Whoever the cashier is clearly weren’t doing their job in actually checking that the tv had all the accessories with it. I spoke to an employee on the phone and confirmed the information, drove 3 hours round trip to pickup and ended up having to just return this at my local store because they did not have an open box in the same model/size. Literally if I could give zero stars for this experience I would. And Best Buy will probably miss out on a sale altogether as I will be purchasing this through Sony Direct brand new just out of spite. I know $1000+ may not seem like a lot to some people but is for me and you also wasted my time. I would strongly recommend never purchasing open box from them. It’s a scam.

If you're looking to buy a phone with one of their AT&T sales reps, absolutely do NOT utilize Bri. She flat out lied through her teeth about multiple processes, including the trade in process for AT&T's NextUp upgrade program. Due to her negligence, I have been almost a month now going back and forth between Best Buy and AT&T to get this phone traded in with the window to do so quickly approaching. This has been the absolute worst customer experience I have ever dealt with, and I will not be returning so long as Bri works there.