Best Buy Kennesaw

Best Buy has gone down the tubes. No wonder their Acworth location closed!!!!

Everything that you could possibly need on display for you to see in person.

Exceptional Service at Best Buy Kennesaw – Jacob Sets the Gold Standard I recently visited the Best Buy Kennesaw, GA location (Store #501) on February 4, 2026, to purchase a laptop and what could have been an ordinary shopping trip turned into an extraordinary customer service experience thanks to Jacob. The store was fairly busy, and it was clear the team was juggling multiple customers at once. I waited patiently for about 20 minutes, noticing how stretched everyone seemed. Then Jacob stepped in — and from the very first interaction, I knew I was in good hands. Before anything else, he sincerely apologized for the wait and explained that he had been pulled in several directions assisting another customer. That level of ownership and courtesy immediately stood out. He didn’t rush. He didn’t make excuses. He simply showed up ready to help. Jacob was the perfect balance of professional and personable. He was knowledgeable without being overwhelming, humorous without being distracting, and consultative without being “salesy.” He actually listened. I told him exactly what I was looking for, and he responded with thoughtful recommendations tailored to my needs — not just what was on promotion or what cost the most. He walked me through my options clearly, answered every question with confidence, and anticipated concerns before I even voiced them. He saved me both time and money by steering me toward the best fit rather than the biggest sale. That kind of integrity is rare and incredibly appreciated. What impressed me most was how human he was. In a retail environment where employees are often rushed or transactional, Jacob made the experience feel personal and genuine. I left not only confident in my purchase but genuinely grateful for the service I received. Jacob is a tremendous asset to the Kennesaw team. His professionalism, product knowledge, and authentic customer care reflect exactly what exceptional retail service should look like. If there’s anyone deserving of recognition, it’s him. Thank you, Jacob, for turning a routine purchase into a standout experience. Keep being incredible — it does not go unnoticed!

Helpful staff was able to search the back for the item I wanted.