Best Buy Kennesaw

Customer Service? Never heard of it. Best Buy used to have what I would consider slightly above average customer service, but what I experienced tonight was purely embarrassing. Three registers open with three associates, and probably 4 other employees just “roaming” around behind the cash wrap. I didn’t see anyone pulling orders, doing go-backs, or cleaning for the night so I was a bit confused why there were a solid 12 people waiting in line and each register still occupied for longer than what a normal transaction should take. The middle associate spent probably 15 minutes trying to do a return and kept pulling the other associate away from his customer to help……they never figured it out. Why would they call a manager though, crazy thought. I finally get to my lane where the guy says, “hey how are you and do you have a phone number” to which I replied no, I’m well and asked him the same. He never made eye contact with me once and just went straight to looking at his personal phone. Never heard another word from him during the transaction. I walk out and get stopped to have my receipt checked. I say to the door associate, “customer service is pretty shabby tonight”. His immediate response/excuse was that they are understaffed and the cashiers get overburdened all day. Sorry, but I managed in retail for a decade and understaffed does not mean grounds for giving zero percent to the people spending money. If you can’t take the heat, stay out of the kitchen. To me, that says “we don’t care and we aren’t going to try”, and to say that boldly to a customer is pretty wild. Seeya Best Buy!

This Best Buy has the worse customer service. All of the electronic workers have no clue what they’re doing or care to know.

The associate knew basically nothing about Starlink

Staff are helpful. Easy to find what you need.