Best Buy Kennesaw

It’s absolutely ridiculous to not have your store hours up to date online….I just drove 40 minutes to get to the outlet for them to be closed! Online it says they’re open until 8pm but the building says they close at 6pm.

I’m a Best Buy Total member and shop here pretty often, so I know experiences can vary depending on the location. I bought a 65” TV at the Kennesaw location on 7/25. I already knew exactly which TV I wanted, I just needed someone to help bring it up front. There were three employees in the TV section. One was helping a customer and explaining TV options, but the other two were just chatting casually with a woman who didn’t seem to need help. I stood near them hoping someone would assist, but no one did. I even went up to the front desk in the tv area, and someone there told me to wait. Eventually, Xavier came over and helped me out. He was really professional, attentive, and got the TV ready at the front for pickup. He made the rest of the experience quick and smooth. Overall, 4 out of 5 stars, only because it took a while to find someone willing to help. But shoutout to Xavier for stepping in and making it a positive visit in the end!

I ordered a $1500 laptop for school and was promised it would be ready for in-store pickup by the Friday after my order. I specifically chose this model because of its strong reviews and because I needed it for college starting the following Monday. It’s now been three days past the pickup date, and the only updates I’ve gotten are through chat—where I’m told there’s nothing they can do. I was even scheduled for a callback to get more information, which never happened. If someone is paying $1500 for a product and relying on it being ready by a certain date, it absolutely should be. This experience has been frustrating and disappointing, and I won’t be shopping here again.

Misleading condition in this item and shipping a 60lb speaker without any protection, cords, etc is disgraceful and down right wrong!! Shame on you!!