Rep Matthew that works with META was horrible to work with, extremely pushy salesman. Pressured me to get the incorrect color glasses just so he could make a sale. I’ve even reached out to corporate about this gentleman! Horrible to work with!
Response from Best Buy
April 14, 2026
Hello, SB,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 141523.
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We look forward to assisting you there.
Customer service in electronics department (specifically computers) is ridiculous. The associates will literally walk right past you as if you’re not standing there. To proceed in talking with coworkers, laughing, and playing around as if they’re not on the clock. So, I walked out of the establishment never to return. I cannot believe this level is customer service as if it were in the hood
Best Buy Kennesaw Geek Squad staff blatantly lie to your face n give u a run around
Doesn't matter to them if you've been a loyal customer for years and pay $170 yearly for Best Buy Total Support plan. Very disappointed.
Great experience. I came in to purchase a keyboard for my iPad, and the gentleman working in the Apple section was extremely helpful in assisting me with the best option- went over the different choices and was knowledgeable about every product he showed me. He even went and checked in the back for any “open box” items so I could get the one I wanted, as I only had a fixed amount of cash on me.