If you're looking to buy a phone with one of their AT&T sales reps, absolutely do NOT utilize Bri. She flat out lied through her teeth about multiple processes, including the trade in process for AT&T's NextUp upgrade program. Due to her negligence, I have been almost a month now going back and forth between Best Buy and AT&T to get this phone traded in with the window to do so quickly approaching. This has been the absolute worst customer experience I have ever dealt with, and I will not be returning so long as Bri works there.
Response from Best Buy
April 22, 2026
Hi,
Having that kind of experience is upsetting. To discuss that interaction. Please feel free to connect with us o social media link. Mention review #144871 to discuss that experience.
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Went to geek squad to get a computer looked at/fixed and the last 2 time the person working there was extremely rude to my mom to the point that she went to another best buy. I won't say names but please look at who you are hiring and how they treat customers. I don't appreciate the disrespect towards my mother.
Had a great experience at Best Buy thanks to Carson. He helped me get set up with the Meta Ray-Bans and made the whole process easy and smooth. Super knowledgeable, patient, and genuinely cared about getting everything right. Overall a great experience—highly recommend asking for Carson if you go in.
Customer service lack training. You better be tech savvy coming in this store.
Response from Best Buy
April 19, 2026
Hello,
Thanks for your feedback. We would like to hear more about your experience shopping with us. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 143858 in your message to us.
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