Best Buy Kennesaw

I had a very frustrating experience at the Best Buy location in Kennesaw, Georgia. I recently purchased the DJI Osmo Pocket 3, and when the newer DJI Osmo Pocket 4 was released, I went back to return my item with the intention of upgrading. I wasn’t asking for anything unreasonable—just to have the return value placed on a gift card so I could immediately purchase the newer model. Instead, I was told they couldn’t accommodate that. I even spoke with a manager, hoping for some flexibility or a customer-focused solution, but was still denied. This made no sense from a customer service standpoint. I wasn’t trying to game the system—I simply wanted to stay within their store and spend more money on an upgraded product. For a company that prides itself on customer satisfaction and staying competitive in tech, this felt like a very rigid and outdated policy. Situations like this push customers to shop elsewhere where flexibility and customer loyalty are actually valued!

Rep Matthew that works with META was horrible to work with, extremely pushy salesman. Pressured me to get the incorrect color glasses just so he could make a sale. I’ve even reached out to corporate about this gentleman! Horrible to work with!

Customer service in electronics department (specifically computers) is ridiculous. The associates will literally walk right past you as if you’re not standing there. To proceed in talking with coworkers, laughing, and playing around as if they’re not on the clock. So, I walked out of the establishment never to return. I cannot believe this level is customer service as if it were in the hood

Best Buy Kennesaw Geek Squad staff blatantly lie to your face n give u a run around Doesn't matter to them if you've been a loyal customer for years and pay $170 yearly for Best Buy Total Support plan. Very disappointed.