Best Buy Kennesaw

Great experience. I came in to purchase a keyboard for my iPad, and the gentleman working in the Apple section was extremely helpful in assisting me with the best option- went over the different choices and was knowledgeable about every product he showed me. He even went and checked in the back for any “open box” items so I could get the one I wanted, as I only had a fixed amount of cash on me.

Incredible store. Best experience ever

Bought a tv online and came here to return in Jacob did a great job helping me exchange it. He was quick and efficient. Edwin on the other hand is very demeaning to his coworkers especially the ones who wear blue shirts and arrogant towards customers. Don’t know how he’s in a higher position…

Took my phone to Best Buy on April 9, 2026 at 4:00PM for a repair after being referred by Apple. I’ve been coming to this Best Buy for over 10 years, which is why this experience was especially disappointing. The Geek Squad technician, Jaylen, gave inconsistent information throughout the visit. I was initially told he would check for the part but doubted it was in stock. After checking, he confirmed they actually had it. I was then told the repair would take about 2 hours. When I went to turn off Find My iPhone, there was a security delay, so I had to wait about an hour. After that, I was told that if another customer came in during that time, I would have to leave and come back, which was frustrating and unprofessional. About 15 minutes later, another technician checked on me. I explained everything, and after looking at my phone, he said the repair could be done which made the whole situation even more confusing. In the end, I waited over an hour and no repair was done only diagnostics. I was then told to send the phone back to Apple anyway. When I asked why, I was told, “I don’t know, that’s what it said,” with no real explanation. This was a complete waste of time and could have been communicated upfront. If the repair couldn’t be done, that should have been made clear from the beginning instead of going back and forth. Very disappointing experience for a long-time customer.