Best Buy Kennesaw

I made an online (pick up in-store) order & they told me only part of my order was ready for pick up. Then it stated the rest of my order was not in-stock when it clearly was in-stock. A Best Buy associate told me it was in-stock. The Best Buy website also stated it was in stock which made no sense. I had an issue at the register since the item had to be cancelled and repurchased. I waited at least 30 minutes for the manager to figure it out. Not sure if I will be ordering online and picking up in store again.

The Store looks great. It didn't take long to get assistance.

I purchased an LG TurboSteam electric dryer (model DLEX6700B) from Best Buy, along with the matching dryer cord and Best Buy’s own delivery and installation service. What followed was a frustrating chain of errors that Best Buy ultimately refused to take responsibility for. The installer wired the dryer incorrectly. This is a newer model where the specific wire connections matter, and the technician simply didn’t follow the included instructions. When the dryer wouldn’t power on, instead of rechecking his own work, the installer told me the problem was with my home’s circuit breaker and instructed me to call an electrician. So I did — and paid $125 out of pocket. The electrician took one look and confirmed the dryer had been installed incorrectly by Best Buy. It was a quick fix that never should have required an outside professional. In his words, the call-out was money I shouldn’t have had to spend. I contacted Best Buy expecting them to make this right. To their credit, the agent acknowledged the installation was done incorrectly. But the company refused to reimburse the $125 I spent correcting their own mistake, and declined even a $125 store credit as a goodwill gesture — repeatedly hiding behind “policy.” The only thing offered was to send a team to redo work that had already been fixed. The math here is simple: Best Buy’s error cost me $125 and hours of my time, and when given a clear, low-cost chance to make it right, they chose not to. I was about to purchase a refrigerator from them for the same home — that sale, and any future ones, will go elsewhere. I would not recommend Best Buy’s appliance installation service.

We had great service from Kris, he was super super helpful for us and made our day!