Best Buy Kennesaw

BestBuy Staff Darren, Ryan, Nate, Mark, and William are the Coolest Retail Associates😊

I used to come here but this one was the worst experience ever!

Extremely Disappointed with Best Buy Service I am beyond frustrated with the experience we had at this branch. We purchased LG C4 77’’ from them, and after spending considerable time and effort assembling it ourselves, we realized the stand was faulty. Since it wasn’t our fault, we reached out to Best Buy to ask if they could assist with assembling the stand. Instead of offering a solution, the manager was incredibly rude and unhelpful. He blamed us for not opting in for the assembly service when we purchased the Tv. It’s one thing to explain their limitations, but to outright blame the customer for a situation caused by a faulty product they sold is completely unprofessional and unacceptable. And we also have My Best Buy Total membership which was completely useless cause they have loop holes to get out of everything This branch has lost our business. We've purchased nearly all of our electronics from Best Buy over the past year, but after this experience, we will never shop here again. Truly regret giving them my business.

This afternoon, I visited the Kennesaw Georgia Best Buy in order to purchase a simple SD card. When I went to check out, there were two people in line in front of me. However, the one agent checking people out seemed as if he was a new hire. We stood in line for 10 minutes before another agent helped this checkout clerk. During this evolution, I watched other agents look at the line building and walk, almost run away. When I eventually reached the front after waiting about 30 minutes, I asked to speak to the store manager. The agent walked away and never came back. Another agent walked up a few minutes later. I again asked to speak to the store manager. Eventually, the second agent brought the store manager Jerry Jones. I voiced my concern to store manager Jerry Jones. However, instead of helping me with my problem and the massive line he created, he gaslighted me and made it sound as if I was holding up his line. He was rude, disrespectful , incompetent, and treated me as if I were a child. This man should be terminated immediately, and never work in a management position again! I cannot believe Best Buy put this man in a management position. Please, avoid this Best Buy at all costs!