Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2027 reviews)
melisha s
June 13, 2026
1 out of 5
Made an order, promised a delivery time and never showed up! They hire out the delivery with no control and customer service sounds like robots from India. I’m so frustrated that there is lack of management to escalate the issue. 😭
Response from Best Buy
June 13, 2026
Hello,
It can be really frustrating when an order isn't delivered as expected, so we understand your disappointment. If you would like assistance, please reach out to our team on social media. Please include Google Review 172098 in your message when reaching out.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Doug P
June 10, 2026
3 out of 5
Good help from floor salesperson. The 2 checkout people took their time. Lethargic or don't seem to care.
Response from Best Buy
June 11, 2026
Hello,
Thank you for the review. We understand your concern with the check-out process.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 171321
Jeff G
June 10, 2026
5 out of 5
Help was excellent
Found what we needed
Actually found old account and activated ancient gift card
andrew m
June 07, 2026
5 out of 5
Went in for a tv, they had competitive prices and a good selection. Malachi was friendly, helpful and knowledgeable.