Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1939 reviews)
kyle m
January 31, 2026
4 out of 5
cool
Ek
January 26, 2026
1 out of 5
Horrible experience had to drive all the way home for the security delay to turn off so I could get my screen replaced then drove back here to be told they don’t have the parts for my phone. Wouldn’t it make sense to tell me that in the first place instead of having me drive all the way back home and back to the store before I was told they don’t have my parts. Absolutely ridiculous. Do not go here.
Response from Best Buy
January 26, 2026
Hello. Thank you for your feedback. if you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Elizabeth W
January 26, 2026
1 out of 5
Deeply dissatisfied with the customer service & use of their "delivery" service ROADIE. Placed order for delivery next day. It did not come. I called, they said it would come the DAY AFTER & was unable to cancel the order to then pick up myself. NEVER WILL USE AGAIN!
Response from Best Buy
January 26, 2026
Hello,
Thank you for the review. We understand the importance of receiving your delivery on the scheduled day. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 109352
Tina S
January 24, 2026
1 out of 5
Absolutely horrible experience. We went to the Geek squad with a simple question and it was abundantly clear that the guy at the counter 1. Didn’t want to be there and 2. Had zero intention of helping us or even doing any sort of work.