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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1842 reviews)
Max M
October 04, 2025
5 out of 5
If you come to this store looking for a gaming PC or laptop, you have to talk with Alan. Tell him what you’re looking for, give him a budget and let him go to work. Great experience. Thanks Alan!
-Max
Katherine B
October 03, 2025
1 out of 5
My husband bought me a MacBook Air for my birthday he told the lady specifically he wanted the blue MacBook Air. She gave him the MacBook in a cardboard box. Once I opened the box it was in grey. Came to get it exchanged and since it was on sale during the time he got it they couldn’t price match it and told us we had to pay $200 more to get the blue one. Mind you it was brand new in the box wrapped and less than a week that we got it. Told us it was no longer on sale and that they would lose store value if they exchanged it. Very unprofessional considering it was a mistake on their end.
Response from Best Buy
October 03, 2025
Hello, Katherine,
We appreciate you taking time out of your day to leave your feedback. Receiving an incorrect item on your purchase is never great news, so we can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/teu4z7), Twitter/X (https://bby.me/9d9kwg), or Instagram (https://bby.me/8hhyu5). Please reference Google Review #51312.
D G
October 02, 2025
3 out of 5
Typical BB.
Kendra
September 30, 2025
5 out of 5
I had to pickup several MacBooks for my company and Hailey was a huge help!! The Kennesaw store only had one in stock and she very patiently helped me locate 3 others and helped me purchase them all at that Kennesaw store, so I only had to Store Pickup the 3 others from the other store. Highly recommend her help for anyone!!