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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2005 reviews)
Valery N
May 09, 2026
2 out of 5
I would Not recommend buying appliances from Best Buy , unless you don’t use their delivery and installation services.
The sales people are great . Very knowledgeable and helpful.
When we purchased our refrigerator, the delivery was scheduled in 4 days .
Today we are on day 15 after the purchase and the delivery hasn’t been completed yet.
We are very disappointed, specially after me and my wife taking days off just to wait for the delivery. After the second delivery pushed back we cancelled the order.
It doesn’t matter how great the sales team is , your business is worthless when the service can’t be completed!
Best Buy lost us as a customer forever!
Joe K
May 07, 2026
2 out of 5
Severely under staffed. Most areas have no staff working. Waited 30 minutes to get assistance after I requested if there was staff available. The staff were very pleasant and knowledgeable once they got to me.
Response from Best Buy
May 07, 2026
Hi, Joe,
Thanks for taking the time to share your experience with us. Having to wait longer than you were expecting would be really frustrating. If you are in need of assistance or want to formally document your review, please send us a message on social media. Please include Google Review 149771 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
ARYAN A
May 02, 2026
1 out of 5
DONT TRUST BEST BUY STOR IN KENNESAW WHEN U APPLY FOR CARD.
I applied for a credit card based on manager promis that offered me 15% cashback on the items I purchased 17 days ago. I bought two items specifically for that 15%. Now, the statement arrived showing that they’re giving me store credit for the next purchase. I don’t want anything else from Best Buy, and you can’t buy anything with $95 there anyway. They’re forcing me to buy again. Now when I call, they’re reading some terms and conditions to me that no manager at the store ever told me.
Last year I purchased the open box I end up pay more than new one .I will FILE A COMPLAIN WITH CFPB
Response from Best Buy
May 03, 2026
Hello Aryan,
We can see why you’d be upset if you felt you were given incorrect information. We would like to see if we can answer any questions you may have. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #148267 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/mWnGci)
• Twitter/X (https://bby.me/wszxB3)
• Instagram (https://bby.me/Bgf8G3)
Ross d
May 01, 2026
1 out of 5
Purchased a dishwasher last week, scheduled for delivery today 5/1 no show.They will not return phone calls to reschedule delivery after multiple attempts to speak with someone regarding the delivery and promised phone call back still no resolution. I need customer some customer service ASAP.