Best Buy Kennesaw

Great service

Visited in early November before a big move. Was looking to buy a newer gen Apple TV as well as look in the open box area and simply wanted to know where I could find that as my husband and I were walking along the aisles. I approached a big counter (not for cell phones or anything 3rd party that would limit the ability to help elsewhere) with a sign over it where 2 employees, Darnell and Jose, stood. As I got closer, they looked at me, then each other and you'd think I was a bowling ball for how quickly they split and flew backwards away from the counter. My first thought was, well, that wasn't exactly professional, but perhaps they were discussing something they were already helping someone else with or one was going to take a break mere minutes after the store opened (but to be fair, truck/stocking may happen for hours before a store opens, so a break would fit that timeframe, or maybe they simply were on break from avoiding customers before that). Out of curiousity, I noticed where each ended up: Jose went into the back of the store (not far from the counter I'd approached) and just waited by the swinging grey doors 10 seconds after leaving the counter. Darnell just meandered around the area not looking at anything in particular until a man stepped into his path while another person was walking not far behind him (I guess his path to slink away was blocked) and the first man asked if Darnell could help him with something. This absolute feat of 2025 entertainment is why there are 2 stars here, because the speed records broken in their effort to avoid was memorable, if not foot placement and [lack of] distance. Why write this now if it happened in November? Because I'd written their names in my notes which leaves a date & timestamp, and a friend visiting from East Asia just let me know about their bad experience at the same location. The experience I'd slept on and decided might not be worth writing about seemed relevant. And now to see Darnell's name appears more than once in other bad reviews is not surprising. Maybe Darnell and Jose were discussing a dare to see how long they could run away from customers trying to ask for help? If so, I can say while their customer service was terrible, they definitely succeeded in avoiding being helpful as well as avoiding an easy sale for their store. Bravo!

The service from employees here is awful, both my parents and I have had poor experiences here. Specifically from the woman with short hair at the front scanning receipts who physically stood in front of us to stop us after she had seen us buying our one item at the check out. She let multiple people past without stopping them to scan their receipts, but stopped the only poc leaving which is crazy because she is a poc herself. It’s giving Uncle Ruckus.

Not happy with anything I buy from there. There aren't much other places to shop either. Due to my allergies, I run into different problems after leaving from there. Please staff trained well. Too many technologies comes that Best Buy can't keep employees in loop. Best Buy getting lots of earnings,same time it costs customers a lot more. International people, treat them differently. Due to which local people shouldn't be get affected. Don't sell low quality products. Keep same policies regarding boxes or packing for everyone.