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Best Buy Kennesaw
Services Offered
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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1597 reviews)
Tyler J
November 22, 2024
5 out of 5
I'm terrible with names, and I've had one hell of a day, but I believe Brock and Duncan were the two associates who helped me last night and I just want to say they went above and beyond.
I drove nearly 3 hours for an order I believe to be at this location, but it just so happened to have been at the one next door that had closed at 6:00.
A customer service rep assured me it would be at this location before I made that drive. There wasn't really much they could have done, but they spent damn near an hour trying to and I really appreciate it. They were super nice the entire time and gave me plenty of options to receive my package
Brent g
November 18, 2024
1 out of 5
Best buy has fallen down incredibly hard. I have had so many problems trying to make an order its ridiculous. Tried to get someone on the phone, called 4+ times, always got someone in a call center, never in an actual store. The phone kept cracking and breaking up, so I couldn't even hear them and never actually got help. Poor performance, poor service. Now I can see why they are struggling.
Response from Best Buy
November 18, 2024
Hey there, Brent.
Thanks for providing your feedback here on Google. We know how important it is to receive clear communication when shopping with us. If you would like, you can reach out to a live representative by contacting us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number. Also, please reference Google Review #64441893. We look forward to your reply.
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Cheers,
^Jason
Bob B
November 14, 2024
1 out of 5
Buyer Beware: When the TV department employees try to sell you Best Buy Plus telling you you can get a Black Friday refund price adjustment on a TV, don't believe them. They misled me when I purchased at the end of September, only to find that it's ineligible due to a "bundle price" that was NEVER disclosed to me. I'm out 300 bucks because of it. Will never return and will make a point of going to their competitors going forward. Best Buy used to be good. Not anymore.
Update: The response from Best Buy was simply performative, with all due respect as nothing really was done to correct their mistake of advising me incorrectly that Black Friday pricing was eligible for price adjustment, when it in fact was not.
Response from Best Buy
November 14, 2024
Hi, Bob,
Thank you for taking the time to share this review with us, although we hate to hear there may have been miscommunicated promotions and pricing on your new TV. We would like to learn more and see if we can help out.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64427474. We look forward to hearing from you!
Regards,
^Katie
Jeff R
November 12, 2024
5 out of 5
Had what I wanted in and out