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Frequently Asked Questions About Best Buy Kennesaw

How do I check product availability at the Kennesaw Best Buy?
How do I check my order status?
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kennesaw stores’ holiday hours?

Recent Reviews

3.8
(1939 reviews)
kyle m
January 31, 2026
4 out of 5
cool
Ek
January 26, 2026
1 out of 5
Horrible experience had to drive all the way home for the security delay to turn off so I could get my screen replaced then drove back here to be told they don’t have the parts for my phone. Wouldn’t it make sense to tell me that in the first place instead of having me drive all the way back home and back to the store before I was told they don’t have my parts. Absolutely ridiculous. Do not go here.
Response from Best Buy
January 26, 2026
Hello. Thank you for your feedback. if you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuy Support Thanks!
Elizabeth W
January 26, 2026
1 out of 5
Deeply dissatisfied with the customer service & use of their "delivery" service ROADIE. Placed order for delivery next day. It did not come. I called, they said it would come the DAY AFTER & was unable to cancel the order to then pick up myself. NEVER WILL USE AGAIN!
Response from Best Buy
January 26, 2026
Hello, Thank you for the review. We understand the importance of receiving your delivery on the scheduled day. That is not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 109352
Tina S
January 24, 2026
1 out of 5
Absolutely horrible experience. We went to the Geek squad with a simple question and it was abundantly clear that the guy at the counter 1. Didn’t want to be there and 2. Had zero intention of helping us or even doing any sort of work.

About Best Buy Kennesaw

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