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Best Buy Kennesaw
850 Cobb Place Blvd NW
Kennesaw, GA 30144
Services Offered
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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1548 reviews)
eq6222
September 02, 2024
2 out of 5
Went there to buy an unlocked iPhone 15. They said they couldn't sell one because only Apple sells them. I asked about a carrier version and they said they couldn't help me with that either because they couldn't activate phones. Big waste of time.
Response from Best Buy
September 03, 2024
Hello, eq6222,
Thank you for taking the time to write a review. We really appreciate your feedback on your recent experience attempting to purchase an iPhone 15. We know it's frustrating not to be able to purchase what you're looking for. We'd like to hear more and see how we can help. Please send a private message with your name, phone number, and email address. Please mention Google Review 64152531 in your message.
Here are the links to our socials:
www.facebook.com/bestbuy
www.instagram.com/bestbuy
www.twitter.com/bestbuysupport
We look forward to hearing from you.
Warm Regards,
^Meghan
Chris R
August 27, 2024
5 out of 5
Great staff. Great deals. Like the layout here in Marietta GA better than in St pete Florida .
sarah m
August 27, 2024
5 out of 5
We were in and out. The employee that helped us was very informative and gave us more options than we even thought we had!
George T
August 26, 2024
1 out of 5
I recently bought a mini drone for $650. I had a little accident and damaged it. I was devastated, and my only thought was to take it to geek squad to ask what I should do. I was greeted by an older gentleman who snapped at me because I did not have an appointment. I told him I had a simple question and his response was "you have to understand my position. I cannot take walk-ins. I'm very busy". I was crushed already because I haven't had the drone three weeks yet and I did not expect this kind of treatment from the geek squad. While Best Buy employees are superior and customer service, geek squad needs a lot of work. I canceled my appointment because I don't want to go back in that store. I will take my business to the Canton store from this point forward.
Response from Best Buy
August 27, 2024
Hello George,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We’d like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review: 64122258” and share your full name, email, and phone number.
Thanks,
^Vanessa