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Best Buy Kennesaw
Services Offered
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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1686 reviews)
YOMTOV B
February 19, 2025
5 out of 5
Great customer service and good prices
Job H
February 19, 2025
1 out of 5
I used to work here (September 2019-20). Worst job I ever had. First off, this store hires bigots (homophobic, racist, and ableist). I got bullied for being Autistic everyday I work. Plus the way my department (Online Order Fullfillment) ran, the morning crew could get away with not doing their work. All the work had to be done by the time I left (I often had to stay an hour past my shift). I came being positive and open minded and left defeated and relieved that Covid happened. They also hire pedos (google Scott Michael Goodwin).
Response from Best Buy
February 19, 2025
Hello, Job,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64830850. We look forward to working with you.
Regards,
^Aaron
V A
February 17, 2025
1 out of 5
I ordered pickup from this location because they had the specific item in stock. I ordered 1 hour pickup well before close and drove 30 minutes to come and get it after I received an email confirmation that they received the order. When I got there they said they hadn’t received the order and there was nothing they could do until they received the confirmation from corporate. Strange. After I left I got an email saying it would be ready for pickup tomorrow. So either the employees are too lazy to do their jobs or someone lied, don’t know which.
Safe to say I canceled the order and will buy from a company that actually has customer service. No wonder Best Buy is closing so many stores.
Response from Best Buy
February 18, 2025
Hello,
Thanks for sharing your feedback with us. I can understand placing an order and expecting to be able to receive it that day, only to be told that you wouldn't be able to pick up your order, wouldn't have been welcome.
When placing an order with us, we do our best to ensure that items are available in the quoted time frame, though there may be times when unexpected delays can occur. For this reason, our order confirmation emails do advise to wait for the email saying your item is ready to be picked up, before going to the store. That said, I'd be happy to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and mention your "Google review 64824373" in your message.
Sincerely,
^Melissa
Skylar B
February 14, 2025
5 out of 5
I was doing some last minute valentine’s day shopping for my fiancé and Taylor was so helpful in helping me find the exact gifts i was looking for! Thank you Taylor!