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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1934 reviews)
Tina S
January 24, 2026
1 out of 5
Absolutely horrible experience. We went to the Geek squad with a simple question and it was abundantly clear that the guy at the counter 1. Didn’t want to be there and 2. Had zero intention of helping us or even doing any sort of work.
Deborah B
January 19, 2026
1 out of 5
I'm here to recycle a printer. I was sent to the checkout line, and there are 10 people in line with one cashier. The line hasn't moved in 15 minutes. I called to try to get the store manager, and could not get through the AI chat bot. When I asked to make a Store complaint, AI bot told me they couldn't help me and hung up on me. Zero for Customer Service. Manager at the store did apologize, but said Best Buy no longer has any employees at the store who answer customer calls anymore. All calls are answered by some central number that does not care to actually engage with customers. I will not be spending any more of my electronics dollars here. Govern yourselves accordingly.
Response from Best Buy
January 19, 2026
Hi, Deborah,
Thanks for reaching out here to share this review, although we are saddened to hear your wait til at the store was longer than expected. We can understand your frustration, and would be happy to connect with you to get some additional details in order formally document your experience.
To get started, please send us a message on Facebook (https://bby.me/r8vv01), Twitter/X (https://bby.me/imktrd), or Instagram (https://bby.me/3gm1nl). Please also include a note stating you are reaching out from a Google review by including this reference number: #106754. We look forward to hearing from you!
Casey K
January 16, 2026
5 out of 5
I saw some really quality products
Khadim D
January 15, 2026
2 out of 5
Geek Squad is incompetent, they can’t do anything without trying to refer you to Apple, aren’t they supposed to be Apple specialist certified?