THANK YOU HASLETT FOR HELPING ME!
I was promptly greeted upon walking in (a big plus). I was immediately asked if it was anything they could help me with. The person that asked was not exactly sure of the correct answer but I loved how she immediately asked me to wait while she checked with someone else that knew the answer to my question. Great customer service!
In & out.
Great customer service.
Terrible customer service at Best Buy in Kennesaw. Not a single employee asked if I needed help. There were at least 10 employees just standing around doing absolutely nothing, which is crazy. You would think with that many employees, someone would actually try to help customers. Very disappointing experience
Response from Best Buy
October 15, 2026
Hello, Bobbi,
Thank you for sharing your feedback with us. We strive to provide excellent customer service and a welcoming shopping environment, and we understand your recent experience fell short of those expectations. Please send us a direct message through one of our social media platforms, so we can look into this further and assist you. Be sure to mention Google Review 238384.
Instagram (https://bby.me/JHdSUf), X/Twitter (https://bby.me/PaWomk) or Facebook (https://bby.me/a1zUsi)