Went to geek squad to get a computer looked at/fixed and the last 2 time the person working there was extremely rude to my mom to the point that she went to another best buy. I won't say names but please look at who you are hiring and how they treat customers. I don't appreciate the disrespect towards my mother.
Had a great experience at Best Buy thanks to Carson. He helped me get set up with the Meta Ray-Bans and made the whole process easy and smooth. Super knowledgeable, patient, and genuinely cared about getting everything right. Overall a great experience—highly recommend asking for Carson if you go in.
Customer service lack training. You better be tech savvy coming in this store.
Response from Best Buy
April 19, 2026
Hello,
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Malachi was unbelievably helpful with my cellphone and so personable!