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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1966 reviews)
Kenzie D
March 22, 2026
5 out of 5
went in today to buy a macbook neo, Cameron helped me out, at first they only had two colors but i guess the truck came and they had more colors. poor guys ran in the back 3 times. 😂 very helpful and patient dude!
Charles D
March 21, 2026
5 out of 5
My favorite Bestbuy in the area . Got all the good stuff .
Danielle D
March 19, 2026
1 out of 5
Purchased a refrigerator from here in January, the delivery persons refused to bring it up to my kitchen and said they needed a 4 man crew and if I returned it, it would go to the next customer. Scheduled service with Best Buy to have someone bring it up to my kitchen 3 times, no one ever showed up. I had no fridge in my new home, I had to use the patio and a cooler to keep food cold for 2 weeks because it takes time to reschedule with them. Told them to come get the fridge since they refused to bring it upstairs and no one was coming to help. Their delivery company is trash!! Now they are charging me for delivery fees. Spoke with delivery escalation team today and Jennifer was rude and snarky and told me its not her problem and I would have to deal with citibank not them and hung up on me when I asked for a supervisor. They are very rude no customer service skills whatsoever and they ruined my new home purchase experience. I would never do business with them again. Best Buy count your days!
Response from Best Buy
March 20, 2026
Hi Danielle,
Thank you for sharing your feedback. It's truly concerning to learn about the experience you had with your refrigerator delivery and the lack of support you received afterward. We certainly aim for a much higher standard of service, especially during such an important milestone like a new home purchase.
We would like the opportunity to look into this further for you. Please feel free to reach out in a private message or DM on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 132481.
William “
March 14, 2026
5 out of 5
Excellent products available. Solid customer service.