Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1873 reviews)
Stephen C
November 15, 2025
5 out of 5
Excellent!!!! Greeted immediately with a friendly hello and smile! Asked if I needed help. He walked me to the location of what I was searching. Asked if I needed anything else. Perfect!!!! THIS IS EXACTLY what EVERY business needs to do and revert back to. Actually caring and helping customers!!! Great job.
Kristy H
November 12, 2025
5 out of 5
I bought a TV 18 days ago, an insignia 40 inch. It went on the fritz last night and I brought it in today and even though it was past the 14 day warranty the manager Kurt went ahead and approved my exchange. I appreciate the customer service! THANK YOU
Suli A
November 12, 2025
1 out of 5
Took forever to pick up my order with only 5 people in line literally 23 min in line
Response from Best Buy
November 12, 2025
Hello, Suli,
We appreciate you taking the time to leave this feedback for us. I can understand expecting store pickup to be a seamless process.
If you require support on this matter, be sure to send us a private message on any of the following social media platforms: Facebook (https://bby.me/tp4199), X (https://bby.me/ony8tn), or Instagram (https://bby.me/lh2ywb).
Please mention “Google review #68347” when reaching out to us.
Mitchell W
November 07, 2025
1 out of 5
Return has not been processed on my credit card even thought greekdquardvdid the exchange at my home no one callled or followed up from store even after we spent an hour with customer service and they were going to follow up and get back to us. That is over 30 days ago. I would not buy anything from Best Buy again until it gets resolved.
Response from Best Buy
November 07, 2025
Hi, Mitchell,
Thank you for your review and feedback. We can certainly understand being frustrated at a return that hasn't processed. We'd be happy to look into this for you. Please reach out on social media with a private message to connect with someone who can assist. Please include Review 66107 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport