Best Buy Kennesaw

Whoever was working the geek squad counter on Tuesday June 17th around noon has absolutely no business being in customer service. I simply came in to ask a question to prepare for an appointment on Thursday. Wanted to know some logistics, like timing on the repair, or how long I had to leave my computer. Well apparently multitasking is not taught there, and how to speak to people in a proper manner is not taught as well. I'm so sorry I was in inconvenience by asking a question. I'm sorry you hate your job, you might need to look for another one but this is absolutely unacceptable behavior! It's no wonder why the parking lot is bare and this store was empty of shoppers. So I canceled my appointment and thank goodness for our small business merchants out there who don't treat you like crap and get things done in a timely manner. If you need a repair done, go to Computers R Us in Kennesaw off Cherokee Street! Not only was I treated with respect, they answered my questions fully, and wow....they can fix my computer in 2 hours. Such a shame Best Buy... I would say do better but it doesn't matter to me, I'm not coming back.

Sold a lady at my church a Samsung A16 4G in a 5G box. Coming from a store who won’t let you even see the boxes before they open them. Kennesaw location and the manager have some serious issues.

Lying service representative wasted 3 hours of my time when he said they had an item in the back. I placed my order online with him just to be told they didn't have it after I spent my afternoon at the store. STAY AWAY

⭐ 0 Star — Extremely Disappointed with Best Buy's Practices and Customer Service I purchased what was supposed to be a new pair of AirPods from Best Buy, but what I received was clearly tampered with or swapped. The AirPods came with someone else’s engraving and mismatched components, strongly suggesting they were used or returned — despite being sold as new. To make matters worse, Best Buy’s customer service was completely disengaged. I received no help, no accountability, and no attempt at making the situation right. They showed zero empathy, and every conversation felt like I was being dismissed. Selling repackaged or altered products as new is unacceptable — especially when combined with such a lack of support. I expected better from a company of this size and reputation. After this experience, I’ll be taking my business elsewhere and warning others to double-check their purchases before it’s too late.