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Best Buy Kennesaw
Services Offered
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Frequently Asked Questions About Best Buy Kennesaw
How do I check product availability at the Kennesaw Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennesaw Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennesaw stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennesaw Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(1691 reviews)
Julia B
March 02, 2025
5 out of 5
I went in the store today to trade in my laptop, and the people had excellent customer service! I usually go into stores on guard so I don’t get harassed into purchasing items I don’t need, but I was able to relax here. Nobody harassed me and the salesmen were incredibly patient and good listeners. Manuel A was the person who assisted me the most, but Cristian and Brayden helped briefly as well.
wukyyy
March 02, 2025
5 out of 5
스타링크, 파워뱅크 구매하러 갔는데 직원분들 친절하게 설명해주시고 약간의 불편이 생기지 않도록 노력하시는 모습에 감동했어요
Lewis B
February 28, 2025
4 out of 5
Friendly staff. Thank you!
Nick D
February 28, 2025
1 out of 5
I am writing to express my dissatisfaction with the return policy that I encountered in relation to a recent purchase. I purchased a speaker from your store as a Christmas gift for my wife, which unfortunately has stopped working properly. To my dismay, I discovered that the window for returns had closed on January 14th, leaving me with a $250 speaker that is currently rendered useless.
I must admit that the lack of flexibility in this return policy has been rather disappointing, as there seems to be no option for in-store credit or any form of compensation. As a loyal customer who has always valued the quality of products and service provided by your store, this experience has left me disheartened and frustrated.
Response from Best Buy
February 28, 2025
Hello, Nick,
Thank you for sharing your concern with the lack of a Return and Exchange Promise that would have continued past 15 days. I can understand that many concerns can come up with products being defective during the manufacturer's warranty can be difficult. We do offer protection plans to cover for many years during or even after the manufacturer's warranty. If you would like to speak with a specialist in regards to your concern please reach out to any of our Social Media Profiles below with Review 64874646 in a Direct or Private message with your full name, email, and phone number for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy