Best Buy Macon

Best Buy have all the appliances you need. My freezer went out and they had the one I want and bigger than I thought it was. Everyone was help.

Lack of merchandise

I bought a washer, a gas dryer, the installation service and delivery for both equipment on February 6th. I was waiting until yesterday for Best Buy to send installers, once they arrived they told me that they don’t do such dryer installation, which was unprofessional and unethical, because I had paid in advance for the installation service and I was waiting for about a week until they arrived. Both equipment were delivered, but: They didn’t install the dryer. They broken down hot water pipes trying to install the washer and made a mess with hot water leaking in the laundry room. I decided to contact customer support for a resolution, but I was told by the customer service representative that I have to wait for up to 48 Hrs to solve the problem. It was already an emergency as we had to shut down the water for the entire house and as per Airbnb resolution center we need 48Hrs to received an answer to fix the mess they have done and to finally decide if they can send a plumber company to fix broken pipes and reliable installer to complete their service. Later I received an email stating that their service was completed and both equipment installed. I had to find a person to help me and my family having water running back at home, but the gas dryer and the washer still need a professional, reliable service crew to be installed. I definitely expect Best Buy to take action of this kind of issues right away, to improve their customer service and provide better attention to their customers and I definitely don’t recommend Best Buy to any customer, I don’t really want anybody else to have such terrible experience like me and my family. ( I got several pictures to prove my statement)

I have to say after my visit to this particular location that Best buy is definitely not the most customer-friendly business I have ever visited. After spending almost $500 I didn't even get a bag for my item and the customer service person walked away before I can ask a question. I hope that I never have to patronize this business again and I definitely don't plan to recommend.