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Frequently Asked Questions About Best Buy Macon
How do I check product availability at the Macon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Macon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Macon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Macon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2182 reviews)
Mark B
April 12, 2025
1 out of 5
None of these employees are useful contact Best Buy customer service for help and return.
Response from Best Buy
April 12, 2025
Hi, Mark,
I'm saddened to hear that you were having difficulty with processing a return at your local Best Buy store. Our team would be happy to offer our support. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 65035638. We look forward to hearing from you.
Sincerely,
^TIna
Jeff C
April 09, 2025
2 out of 5
No sales person to be seen for 15min of arrival. Was put on a waiting list with 1 customer in front of me, even though no one was in the store.
Response from Best Buy
April 09, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be fast and efficient and that I will be able to ask questions before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65027277".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Terri M
April 05, 2025
1 out of 5
Walked in store, no one to help, asked someone and he just stated someone be with you after while, NO CUSTOMERS were in store, workers need to get off butts, wait on customers who pay their paychecks. We walked out!!!
Response from Best Buy
April 05, 2025
Hello Terri,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65012648" and share your full name, email, and phone number.
Thanks,
^Vanessa
D T
March 27, 2025
5 out of 5
Purchased a new washer , had no issues with customer service , Taylor helped us out and hooked us up, got us loaded up and the deal was done!