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Frequently Asked Questions About Best Buy Macon
How do I check product availability at the Macon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Macon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Macon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Macon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2245 reviews)
Irene W
September 16, 2025
5 out of 5
The person that help us, was very knowledgeable and framily.
Daniel O
September 15, 2025
1 out of 5
You buy a warranty and then bring your device in to be fixed and they just make up excuses to not fix your stuff even when you record the manager saying that the first issue they found doesn't actually look like an issue to him. So someone just doesn't want to do their job.
Kentay D
August 28, 2025
5 out of 5
Easy in and out for pickup 👌
Rachad H
August 26, 2025
1 out of 5
Not DIY-Friendly? Geek Squad Walks Away
Scheduled Geek Squad to install an Ecobee Premium thermostat, and they flat out refused to do the job. My system is a standard 24V setup with R, W, Y, G, and a common wire (labeled “X,” which is just another name for C). Instead of simply moving X to the Ecobee’s C terminal, they told me it wasn’t compatible and walked away.
The reality? It is compatible. Ecobee’s own documentation confirms it. Any HVAC tech or even a confident DIY homeowner could have done this in under 30 minutes. But apparently if it’s beyond setting up your Wi-Fi password, turning on your TV, or pushing the “on” button on a computer, Geek Squad can’t handle it.
Best Buy seems to only want the easiest “plug-and-play” jobs and backs out of anything that requires the slightest technical knowledge. A complete waste of time and money. Geek Squad needs serious training before they should be charging anyone for “installation services.
Update...
I ended up repurchasing the thermostats elsewhere and installed both myself without issue. What Geek Squad called a “complicated install” was actually a basic 5-wire setup any entry-level tech should have handled. I strongly recommend Best Buy invest in more training so their team can manage simple HVAC wiring situations like this. Even the Geek Squad tech admitted that 50% of smart thermostat installs get denied for reasons just like mine.
Response from Best Buy
August 27, 2025
Hello, Rachad.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. I can understand your concerns being told something was unable to be installed, and we would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/c82wl0), Twitter/X (https://bby.me/elh20v), or Instagram (https://bby.me/obpqv4). When you message us, please include Google Review number 35467.
Best,
^Allison