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Frequently Asked Questions About Best Buy Macon
How do I check product availability at the Macon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Macon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Macon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Macon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2358 reviews)
Karl R
October 08, 2026
5 out of 5
Manager Armin (?) does it all-- works the door, answers customer questions with patience and knowledge, all while inspiring and teaching his staff.
Emmett M
September 27, 2026
5 out of 5
Great customer service
Monique E
September 21, 2026
1 out of 5
Poor customer service from Manager "X". I was charged twice on my credit card and instead of him doing his job, he walked away and left the cashier to figure it out alone resulting in a mistake that could have been solved then and there.
The manager was clearly annoyed as he rolled his eyes and switched his hips as he walked away.
Christina
September 19, 2026
2 out of 5
Services today were not to the standard I am used to in Best Buy. There are a lot of people standing around in there with blue shirts on. One guy spent about 20 minutes chatting with two men while we and a few others waited for service.
We were only asked if we needed help when we first came in, when I said I was looking for a monitor.
When we went to the shelf to purchase the monitor the items on the shelf were in the wrong place with incorrect price tags.
There were 2 on the shelf, and after I checked out, I realized that the price was not correct as advertised on the shelf so I came back in and mentioned to the customer rep service rep and he told me he "could not move from his spot" so I went to check my own price and then could not find help.
So I called the 1 800 number and then went back to the register and decided I'd just returned the item after they scanned it.
They realized that items on the shelf were in the wrong place and then asked me what I would like to do. I stated I would have liked to get it for the price to advertised or I return to item.
They said "Okay", very nonchalantly, so I returned the item.I will not be going back in store to purchase.
Disappointed.
Response from Best Buy
September 19, 2026
Hello, Christina,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store looking for assistance with a monitor. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #224530" for reference. You can find us here:
Twitter(X):
https://bby.me/qOJiQu
Facebook:
https://bby.me/mMlH1P
Instagram:
https://bby.me/khT9qi