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Frequently Asked Questions About Best Buy Macon
How do I check product availability at the Macon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Macon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Macon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Macon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2345 reviews)
Jennifer P
August 31, 2026
1 out of 5
Went today to purchase a TV and was not able to get anyone to assist us and ended up leaving empty handed. Walked in and immediately informed the person up front that we would need someone in the back because we were there to purchase a television and we were told, “I’ll add you to the queue.” We waited in the back by the TV for 20 minutes and nobody came. We asked 3 different employees on 3 separate occasions for assistance in pulling the TV we wanted (we couldn’t find one on the floor, but website said it was in stock) and we were repeatedly told, “I’ll find someone to help you.” Well, nobody ever came. Went across the street to Walmart and found a similar TV and was in and out in 15 minutes, and they even brought it to our car.
Mack M
August 29, 2026
1 out of 5
Worst customer service I have ever experienced
Response from Best Buy
August 29, 2026
Hello, Mack,
We understand that having a negative experience at the Macon, GA Best Buy location can be difficult. We would be glad to notate your concerns and assist you if you would like to reach out to us on any of our social media profiles below with Review 215011 for support.
Facebook (https://bby.me/Fl3JPN)
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Instagram (https://bby.me/Rhvh2X)
S M
August 17, 2026
2 out of 5
I brought my iphone in for replacement of a new battery a few months ago and noticed something very suspicious with how Geek Squad handles repairs. The man at the desk asked me to put in my Apple ID and password into their store computer to login to my iCloud. This is not necessary for a simple battery change! These guys could easily look at any data or personal photos in someone’s iCloud account remotely on their store computer. It raised a major red flag for me.
The associate acted like all customers do that which is not necessary at all. I wonder how much data has been accessed on people’s devices without their knowledge or consent at this place.
Sherry S
August 14, 2026
5 out of 5
Someone greeted me on my way in, and joyfully helped me find what I needed. Highly recommend Best buy