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Frequently Asked Questions About Best Buy Macon
How do I check product availability at the Macon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Macon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Macon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Macon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2263 reviews)
Papillion R
November 12, 2025
1 out of 5
Purchased a HP Smart Tank printer. It reversed images, printed wrong colors. I was told that since I purched the 4 year warranty, I would have phone assistance if needed. Turned out, after a very long on hold time, they wanted an extra $39 to help by phone. I took it back and asked for help but they were too busy and made us wait another long time. We decided the costumer service was so bad that we didn't want to deal with them anymore. We got a refund and went to Staples where we were greeted immediately, had a knowledgeable manager assist us and we got our new printer set up with no issues that evening.
Fyi...if you need assistance getting to your car at Best Buy, don't bother asking the door guy for help! Without being asked, the manager at Staples took our purchases to our car and loaded it himself!
Response from Best Buy
November 12, 2025
Hello,
Thank you for leaving us a detail review. It saddens us to hear that your recent experience was not a positive one, especially when needing support on your printer. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #68048" when reaching out on social.
Suntwins P
October 28, 2025
2 out of 5
This store did not have the accessories (phone case screen protector etc.) for the phone that they sold me.😒
Response from Best Buy
October 28, 2025
Hello Suntwins,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please message us through our social media channels on Instagram (https://bby.me/bgwxfm), X/Twitter (https://bby.me/qspuy6), or Facebook (https://bby.me/hafqpb). Please send a message with the full details of your situation. Also add Google Review 61725. We look forward to hearing from you.
Joe
October 25, 2025
4 out of 5
Very convenient to me. Clean store & helpful staff. I try to go there once a month or every 2 months.
Kina B
October 23, 2025
4 out of 5
Always get right 👍🏾