Richard B
February 06, 2026
Walked in the store straight to the cellphone counter. Was going to do an upgrade on my phone. The gentleman that was there was on his phone doing whatever. He looked up to me and said nothing. I said good morning. He got on his radio and asked why I came straight to him instead of checking in at the entrance. First of all there was no one at the entrance. Secondly, that shouldn't have mattered. He could have said, "what can I help you with ". Instead he told me to go get checked in like I was at the doctor's office and there were othere waiting. There was absolutely nobody and he could have been more friendly and polite.
I went to the front as I was told, the person came up from don't know were, also on the phone. I asked him since when we had to check inn, he said, covid.
I replied, I have come to the store several times and this is the first time. The person cotinued to text or something on his phone. I just walked out. This place needs better management and training on customer service. Very disappointed and will not recommend this Best Buy.
Response from Best Buy
February 06, 2026
Good Afternoon, Richard,
We certainly understand how you are feeling after not getting the assistance and support you needed while shopping for a new phone upgrade. We would love to review this situation in depth with you. Please feel free to send us a private message on social media, so our team can help.
- Facebook (https://bby.me/sugajs)
- Twitter/X (https://bby.me/dps9ig)
- Instagram (https://bby.me/e0hr4f)
Christina M
February 04, 2026
Just expensive but hou probably should already expect that going to best buy
Georgia P
January 11, 2026
Upon arrival I was greeted and I found the store fully stocked I found the product I was looking for immediately and I applied for credit at the register and was approved immediately.