Best Buy Macon

Great customer service

Poor customer service from Manager "X". I was charged twice on my credit card and instead of him doing his job, he walked away and left the cashier to figure it out alone resulting in a mistake that could have been solved then and there. The manager was clearly annoyed as he rolled his eyes and switched his hips as he walked away.

Services today were not to the standard I am used to in Best Buy. There are a lot of people standing around in there with blue shirts on. One guy spent about 20 minutes chatting with two men while we and a few others waited for service. We were only asked if we needed help when we first came in, when I said I was looking for a monitor. When we went to the shelf to purchase the monitor the items on the shelf were in the wrong place with incorrect price tags. There were 2 on the shelf, and after I checked out, I realized that the price was not correct as advertised on the shelf so I came back in and mentioned to the customer rep service rep and he told me he "could not move from his spot" so I went to check my own price and then could not find help. So I called the 1 800 number and then went back to the register and decided I'd just returned the item after they scanned it. They realized that items on the shelf were in the wrong place and then asked me what I would like to do. I stated I would have liked to get it for the price to advertised or I return to item. They said "Okay", very nonchalantly, so I returned the item.I will not be going back in store to purchase. Disappointed.

⭐ 1/5 — WORST RETURN POLICY EXPERIENCE Absolutely terrible experience at the Best Buy on Presidential Parkway in Macon, GA. I am extremely disappointed with both Best Buy’s return policy and the Verizon cellular department. I purchased an iPad for approximately $1,000 and PAID CASH. Best Buy had absolutely no problem taking $1,000 cash from me when they were making the sale. But when I returned the iPad and wanted my money back, suddenly the rules changed. I was told that because my return was over $500, they could NOT give me my cash back and instead had to give me Best Buy store credit. Seriously? You can TAKE $1,000 CASH from a customer, but when the customer returns the product, you can’t RETURN the cash? Then it got even more ridiculous. Since Best Buy had now turned approximately $1,000 of MY CASH into store credit, I tried to use that credit toward another phone through the Verizon department. They then told me I could NOT use the Best Buy store credit to pay off my existing Verizon device. So let me understand this: I give Best Buy $1,000 CASH. I return the product. Best Buy gives me STORE CREDIT instead of cash. Then Best Buy’s Verizon department tells me I CAN’T use that store credit for what I actually need. How is that a good customer experience? If Best Buy has restrictions on cash refunds over $500 and restrictions on using store credit in the cellular department, those limitations should be made VERY CLEAR to customers before taking their money and before converting a cash return into store credit. I walked in with approximately $1,000 in real cash and ended up with approximately $1,000 tied up in Best Buy store credit that I couldn’t use for the transaction I needed. This experience has completely changed the way I look at making large purchases at Best Buy. I would strongly suggest that anyone considering paying CASH for an expensive item at this location ask exactly how their money will be returned if they need to bring the item back. Extremely frustrating and disappointing experience.