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Immerse yourself in the latest technology, hands on.
Services Offered
Geek Squad Services
Apple Shop
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Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy McDonough
How do I check product availability at the McDonough Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McDonough Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McDonough stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McDonough Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3049 reviews)
Elaine T
June 15, 2026
1 out of 5
Talk about racism. I just experienced it by every black employee I encountered at Best Buy and their Geek Squad. The black manager called me mean, turned her back on me and refused to answer a reasonable question that I asked in a very polite voice and even said please. I'm headed to Lenox Mall Apple support. Hopefully they will be more professional!
Response from Best Buy
June 15, 2026
Hello,
Thank you for the review. That is not the way we want our customers to feel.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 172844
k b
June 10, 2026
1 out of 5
The stud girl is rude and need to be fired
Response from Best Buy
June 11, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Fred S
June 10, 2026
5 out of 5
If you need any computer or text-savvy information Kato is your man. He was patience and gave me great details to assist me with my decision for a laptop.
Pam G
June 09, 2026
1 out of 5
Laptop would not turn on. Took fo Bestbuy ans was told it was old and they recommended I get a new one and the Geek Squad. Went back to p/u new and needed bit locker key. Few days later I go back with the info and I made an appt which I was told st appt it would take a few minutes to download hard drive to new laptop. I go in for appt and was told it would take a few days. I was also asked if I wanted the old one wiped i said I guess and they asked who i was giving the old one to. I was puzzled bc I thought it couldnt be used. At that point I realized my laptop could be repaired but they just wanted me to buy a new one. I got a refund and left. I dont appreciate people taking advantage of a 70 yr old woman. Shady Shady Shady.
Response from Best Buy
June 10, 2026
Hello, Pam,
Thank you for sharing your concerns with your laptop being replaced and data transferred. We can understand that possibly asking if you were going to throw away your laptop as we offer recycling in store can be difficult. If you would like to chat with us about your concern please reach out to us on any of our social media profiles below with Review 170946.
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