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Services Offered
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Frequently Asked Questions About Best Buy McDonough
How do I check product availability at the McDonough Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McDonough Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McDonough stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McDonough Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3057 reviews)
Anthony K
June 30, 2026
5 out of 5
Very good for electronics stuff.
Gerald L
June 22, 2026
1 out of 5
I wish I could leave a zero review. I recently bought a 65” Samsung smart tv for my renovated basement. After having the tv in the box for 2 weeks, I finally finished the room I was going to hand it on the wall. Upon open the box and removing the foam, I discovered a broken tv that was not even a Samsung.
In my 56 years of living and only purchasing Samsung or Sony televisions, never had I experienced something like this.
I returned the tv 2 days later to have Bestbuys say that I was out of the 14 day return policy.
With my receipt in hand, evidence that I purchased it from that store, they refused to exchange it and give me another one.
I will never make another purchase at a bestbuy store no matter how good a sale they have any product. I wish I could post the pictures for everyone to see.
Response from Best Buy
June 22, 2026
Hello, Gerald,
Having a television that wasn't the correct television in the box can be difficult. We understand that being outside the Return and Exchange Period when you discovered the issue with the television in your box can be difficult. We would be glad to notate your concerns if you would like to reach out to us on any of our social media profiles below with review 175627.
Facebook (https://bby.me/YtDIzX)
X (https://bby.me/ve2LzU)
Instagram (https://bby.me/iNpwLS)
James S
June 21, 2026
5 out of 5
Always a great experience.
Elaine T
June 15, 2026
1 out of 5
Talk about racism. I just experienced it by every black employee I encountered at Best Buy and their Geek Squad. The black manager called me mean, turned her back on me and refused to answer a reasonable question that I asked in a very polite voice and even said please. I'm headed to Lenox Mall Apple support. Hopefully they will be more professional!
Response from Best Buy
June 15, 2026
Hello,
Thank you for the review. That is not the way we want our customers to feel.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 172844