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Best Buy Southlake
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Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4426 reviews)
Rose N
May 24, 2026
1 out of 5
I don’t normally post negative reviews but wanted to share a bad customer service with who we believe is the store manager, according to the cashier. As soon as we walked in, the manager “greeted” us by immediately giving us an attitude asking what we were looking for. We politely said we were looking for pokemon cards (I was with my bil, sister, their 2 teenage boys and my 6 yo son). She directed us to customer service, and as we made our way, proceeded to shout “only one item per adult multiple times”. My nephews have their own debit cards but she would not allow them to purchase cards themselves. I don’t know if she was profiling or if this hobby has made all stores and employees hate pokemon and their customers (I know there are a lot of bad actors in this hobby but we were literally with our kids). I will never go back to this particular location again and will be sure to tell all my family and friends to shop at other locations because of this. I have worked in multiple different industries within customer service, and this is not how you treat your customers.
Edit to add: the young lady at customer service checking us out was very sweet and seemed almost embarrassed for how the manager was acting towards us.
J.G. 1
May 20, 2026
1 out of 5
The Hispanic lady at the front was highly rude. Missed out on a $300+ purchase
Pryor B
May 19, 2026
5 out of 5
Ii and out 15 minutes. Greeted at door. Check out fast enough. No military discount
Nelson K
May 14, 2026
4 out of 5
They had what I needed.
Waited a min for check out but then one of the geek squad checked me out. She was very nice.