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Best Buy Southlake
Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4250 reviews)
Rigoberto C
March 16, 2025
5 out of 5
Excelente service
Tasha A
March 16, 2025
4 out of 5
It’s been years since I visited this location. It was clean, well organized. And I was greeted immediately. The sales associate was super helpful and I was out within 15 minutes.
Sonja C
March 12, 2025
5 out of 5
Handle business promptly !!
Loma
March 01, 2025
1 out of 5
Best Buy has always been my go to store for appliances and that might have changed today. It's Saturday, March 1st. I went to Best Buy in Morrow this afternoon wanting to look at their 75 inch TV's in person after doing extensive research online. The whole time Ive been doing research I had in my mind I would make this purchase at Best Buy. It's the one decision I was sure of until today. I walked in and the young lady at the front gave me a friendly greeting. That was where the customer service ended. I walked back to the TV past many associates. No acknowledgement. I spent about fifteen minutes looking at TV's and reading specs. First of all there are very few 75 inch TV's on display which I was surprised about but that may be a space issue. You walk into Costco, which I am now considering buying my TV there, and there are so many on display allowing you to compare picture quality. At this point I was going to look and probably come back home and make my purchase online. I don't know if things have changed but not one associate came over to see if I wanted help. Not one. If someone even said "hey I'll come over in a minute" I would have been okay with that. I spent a long time looking at the few display TV's and I walked out. No one said a word. No one. I can home and opened the Best Buy app on my phone to look at all the options but it just keeps nagging me that no one came to my assistance in the store and now I'm rethinking my purchase and truly considering another store. I'm disappointed because this store is in my neighborhood and I was honestly very excited about going there today. I've never bought something so nice for myself and really thought I would walk out of there with more knowledge and a purchase under my belt. I may just go to another Best Buy, not sure. This location has definitely dropped the ball.
Response from Best Buy
March 01, 2025
Hi there!
Thank you for your review. As someone who expects excellent customer service myself, I truly understand your concerns. We value your choice to do business with us and strive to always have the best customer interactions. In this case, it seems like we may have missed the mark. We appreciate you sharing your feedback as it helps us continue to improve.
So that we can formally document your feedback, please send a message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 64878818.
Kind regards,
^Pre