Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4373 reviews)
Tonya B
January 11, 2026
5 out of 5
Got myself a brand new camera with great customer service and assistance with finding what I needed.
Yancey S
January 10, 2026
3 out of 5
Thin selection
P O
January 05, 2026
1 out of 5
Noone ever available to assist in the purchase of a cell phone.
Response from Best Buy
January 05, 2026
Hi,
Thanks for taking the time to leave your review. We understand your concerns with not being able to get help, and we would love to hear more about your recent visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 100699 in your message.
X: https://bby.me/7ewew1
Facebook: https://bby.me/woykr6
Instagram: https://bby.me/zw9q2c
Trey S
December 31, 2025
1 out of 5
Terrible customer service rude and nasty managers
Response from Best Buy
December 31, 2025
Hey there, Trey,
We would love to connect with you on this and hear more about your experience with our staff. Please send us a private message on Facebook (https://bby.me/9kiu6j), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #98434".