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Best Buy Southlake
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Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4391 reviews)
Dellaphine B
February 24, 2026
5 out of 5
Good atmosphere and great service from pleasant informative representatives.
Albert A
February 16, 2026
1 out of 5
Where is the help on the place?... Everyone just standing around talking not even try to help 😡
Makenzi R
February 15, 2026
5 out of 5
Quick easy process. No complaints here
E&J S
February 11, 2026
1 out of 5
I have been a loyal Best Buy credit card holder for over 5 years, and my recent experience was extremely disappointing. The customer service I received showed little to no interest in resolving my concern. As a long-time customer, I expected a higher level of professionalism and care.
Instead, I felt dismissed and undervalued. Loyalty should mean something. Based on this experience, I am seriously considering canceling my Best Buy credit card and taking my business elsewhere.
Customer service is what keeps people coming back — and unfortunately, this experience did the opposite. Specifically for the young lady and the manger tonight in customer service.
Response from Best Buy
February 11, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/p42f87), Twitter/X (https://bby.me/6ahx1g), or Instagram (https://bby.me/k88nqd). When reaching out via social media, be sure to mention that it's in response to Google Review number 115727.
Thanks!