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Frequently Asked Questions About Best Buy Southlake

How do I check product availability at the Southlake Best Buy?
How do I check my order status?
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Southlake stores’ holiday hours?

Recent Reviews

4.1
(4364 reviews)
Kathleen W
December 29, 2025
4 out of 5
Customer service was pretty decent
Will F
December 29, 2025
1 out of 5
Ordered a device on the 6th . The " Roadie " delivery driver stole my package and I have gotten a replacement or refund and been calling everyday since it happened with no help. Filed a police report and alll. Ver frustrated. Walmart would of been had this situation handled.
Response from Best Buy
December 29, 2025
Will, Thank you for the review. We can understand your frustration with your item being stolen, and not receiving a replacement. That is not ideal. We would like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/1bxg44), Twitter/X (https://bby.me/jjh7wo), or Instagram (https://bby.me/wx95du). If you can also include, Google Review 97197 in your message, it'd be appreciated.
Georgia D
December 23, 2025
4 out of 5
Great nice Best Buy place in Morrow Georgia
Lexy G
December 16, 2025
5 out of 5
Superb customer service!!

About Best Buy Southlake

bestbuy.com