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Frequently Asked Questions About Best Buy Southlake

How do I check product availability at the Southlake Best Buy?
How do I check my order status?
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Southlake stores’ holiday hours?

Recent Reviews

4.0
(4346 reviews)
Jack
October 20, 2025
5 out of 5
Best Buy handled everything perfectly! I received the wrong item, but the return and refund process was super easy and fast. Customer service was helpful, and I got my money back without any hassle. Really appreciate how smooth it all went! Tip: If you buy something online, have it delivered to your local store for pickup—at least that way, they can deal with any issues directly and you won’t risk losing your money.
Response from Best Buy
October 21, 2025
Good Morning, Jack, We fully understand how you are feeling after your recent order arrived with a different item and you did not receive the assistance you needed while working to resolve this error. We would be happy to review this with you. Please feel free to send our team a private message on social media, so we can help. Make sure your message includes your Google review case ID: #58414. - Facebook (https://bby.me/pm0tif) - Twitter/X (https://bby.me/b9jznp) - Instagram (https://bby.me/5v9qwo)
ThatShortGuy94 •
October 16, 2025
5 out of 5
The positive energy and excellent customer Service was overwhelming. Jonathan helping me find the right phone case and Jordan with her pleasant smile and helpful attitude. Just made my shopping experience so much better!
Josielle M
October 15, 2025
1 out of 5
A loja é boa, o padrão da rede, porém é o pior atendimento que eu já vi! Funcionários sem vontade, eles empurram as tarefas de um para os outros e não sabem dar informações sobre o próprio estoque. Muito estranho!
B L
October 11, 2025
1 out of 5
Junk battery 🪫 will not hold a charge it will be at 100 percent and the suddenly go dead and shut the tablet down had the tablet for 2 years.
Response from Best Buy
October 11, 2025
Hello, Thank you for leaving us a review. It saddens us to hear that a product you purchased in the last two years seems to be having issues. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #54417" when reaching out on social.

About Best Buy Southlake

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