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Best Buy Southlake
Services Offered
Geek Squad Services
Apple Shop- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4246 reviews)
Nia L
February 12, 2025
1 out of 5
Staff refused to provide their names. Rude and unprofessional. I will never shop here again.
Response from Best Buy
February 12, 2025
Hi, Nia,
Thank you for taking the time to share this review here, although we hate to hear your recent in-store experience was such a negative one. We would like to get some more details from you, and ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64806232. We look forward to hearing from you!
Regards,
^Katie
Andrea W
February 10, 2025
4 out of 5
Fast service at check out ,despite the limited floor representative.
Tiffany S
February 08, 2025
5 out of 5
Ms. Patricia at the Customer Service desk took care of my wife and I, she gave Awesome service. She is definitely an asset!!
Miss S
February 02, 2025
1 out of 5
This place is a joke. The staff sit on their ass and it take forever to pick up a item. Don't waste ur time. If u want something u have to get them to even help u
Response from Best Buy
February 02, 2025
Hello,
Thanks for sharing your review with us. We find the account of your recent visit to be of concern, as we strive to provide high quality and expedient service. We can see that this was not your experience and would like to review this further at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64769155" in your message. Thanks!
Regards,
^April