'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Southlake
Services Offered
Geek Squad Services
Apple Shop
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Southlake
How do I check product availability at the Southlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4384 reviews)
E&J S
February 11, 2026
1 out of 5
I have been a loyal Best Buy credit card holder for over 5 years, and my recent experience was extremely disappointing. The customer service I received showed little to no interest in resolving my concern. As a long-time customer, I expected a higher level of professionalism and care.
Instead, I felt dismissed and undervalued. Loyalty should mean something. Based on this experience, I am seriously considering canceling my Best Buy credit card and taking my business elsewhere.
Customer service is what keeps people coming back — and unfortunately, this experience did the opposite. Specifically for the young lady and the manger tonight in customer service.
Response from Best Buy
February 11, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/p42f87), Twitter/X (https://bby.me/6ahx1g), or Instagram (https://bby.me/k88nqd). When reaching out via social media, be sure to mention that it's in response to Google Review number 115727.
Thanks!
MarzMateo
February 07, 2026
1 out of 5
Terrible customer service. Employees were just standing around. Didn't help me fond my product
Response from Best Buy
February 07, 2026
Hello MarzMateo,
Thanks for reaching out and providing your feedback. We never what you to feel like to you did not get the help you needed and can see why you would be upset with this interaction. We would love to document your experience as we are always looking to improve and see if we can help in any way. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #114364 in a private message.
• Facebook (https://bby.me/tls85d)
• Twitter/X (https://bby.me/9b1k18)
• Instagram (https://bby.me/tpudx8)
Mrs. L
January 23, 2026
5 out of 5
Denice , Jordan, Patriceand Evangela at the Best Buy in Morrow, Georgia (Store #505) were absolutely wonderful. They were so happy to help my grandmother and were very patient, kind, and professional. I truly appreciated the help from everyone at the store. Thank you all for such great customer service!
Eugenia M
January 22, 2026
4 out of 5
Easy online ordering and pick up. They're pickup delivery people are always on time and friendly. I don't do in store much because it is a different experience.