Best Buy Southlake

Best Buy has always been my go to store for appliances and that might have changed today. It's Saturday, March 1st. I went to Best Buy in Morrow this afternoon wanting to look at their 75 inch TV's in person after doing extensive research online. The whole time Ive been doing research I had in my mind I would make this purchase at Best Buy. It's the one decision I was sure of until today. I walked in and the young lady at the front gave me a friendly greeting. That was where the customer service ended. I walked back to the TV past many associates. No acknowledgement. I spent about fifteen minutes looking at TV's and reading specs. First of all there are very few 75 inch TV's on display which I was surprised about but that may be a space issue. You walk into Costco, which I am now considering buying my TV there, and there are so many on display allowing you to compare picture quality. At this point I was going to look and probably come back home and make my purchase online. I don't know if things have changed but not one associate came over to see if I wanted help. Not one. If someone even said "hey I'll come over in a minute" I would have been okay with that. I spent a long time looking at the few display TV's and I walked out. No one said a word. No one. I can home and opened the Best Buy app on my phone to look at all the options but it just keeps nagging me that no one came to my assistance in the store and now I'm rethinking my purchase and truly considering another store. I'm disappointed because this store is in my neighborhood and I was honestly very excited about going there today. I've never bought something so nice for myself and really thought I would walk out of there with more knowledge and a purchase under my belt. I may just go to another Best Buy, not sure. This location has definitely dropped the ball.

Dropped off my Alienware monitor March 21st to Geeksquad which is covered by my warranty plan. Got a follow up call today stating my monitor was still at the store 12 days later and that they are waiting on FedEx to deliver to their service center. The story was switched instantly by representative claiming “oh we are waiting for the monitor to ship back from our warehouse”. No body wants to admit my repair process was in limbo and that somebody dropped the ball. It ok to make mistakes but please stop lying to customers as the service center (warehouse) claimed they never received my monitor . They have prolonged a simple process by pure negligence. This location is heavily understaffed and will claim you don’t have warranty unless you show them the (Plan ID) inside of the bestbuy app . Pros- Curbside pickup is great Cons- Extremely long wait times at customer service and Geeksquad (Usually 1 person working every time I’m there)

Staff refused to provide their names. Rude and unprofessional. I will never shop here again.

Fast service at check out ,despite the limited floor representative.