Best Buy Newnan

I’ve done business with the Newnan Best Buy for years and have usually had good experiences, which made this visit especially disappointing. When I came in, I passed several employees who were helping other shoppers. They walked right past me, then went back to their desk without checking whether I needed help. After spending about five minutes looking for what I needed, I asked the employee at the front door. He pointed me back in the same direction I’d just come from and said that was where I could find it. Maybe I could have tracked it down if I had half a day to wander around. I waited another 15 minutes while several customers came in. The employee at the door called out to other staff to help them, but I was still left without assistance. The store felt disorganized and understocked, and the customer service was extremely disappointing. This staff could definitely use a class in customer service. I came in for a small purchase and left without it. That small sale may have cost Best Buy years of larger purchases from me. After doing business here for years, I’ll be shopping elsewhere.

I am very disappointed in this store, the evening crew anyway. We placed an order to be picked up from this location and was told by the associate that he could possibly expedite the pick up since we live so far away. Placed our order, got the email that is was in process. We were told by the associate that helped us that orders were ready in an hour. He had the 2 laptops in his hands that we were purchasing as we had to change payment methods, so I know the product was in store. I went back in after waiting 1.5 hours to give a little extra time before going in and only being told "you just have to wait to receive your notification" , not one let me check your order number, let me see anything...just that we would have to wait. I spoke to the manager on duty and all he said was "we don't have it..." again, not one offer to try to help find the disconnect. As a retail manager myself, I found this unacceptable to not even TRY to help the customer. Not only do I feel like everything in this company is overpriced, the customer service at the Newnan, GA/Ashley Park location absolutely stinks. The laziness of not even trying to find the problem just floored me. I now remember why I quit shopping at Best Buy.

Levi gave me incredible service. Even though he was busy with other guests, he gave me a warm greeting the moment I walked in and pointed me toward the chargers. As soon as I needed help, he proactively stepped in to assist. He even opened up the packaging to make sure I got the perfect product on the first try. Levi is a standout Sales Advisor who made my shopping trip quick, easy, and welcoming. I truly appreciate his attentiveness!

Very disappointed with the customer service at the Newnan location. I came in prepared to spend close to $500, but after waiting about 20 minutes, no one ever came to assist me. An employee even walked right past us without asking if we needed help. I understand he may not have worked in that particular department, but good customer service would have been to at least acknowledge us or find someone who could help. After waiting that long and being completely ignored, I finally left and drove to the Peachtree City location to make my purchase. The Newnan store literally missed out on an almost $500 sale simply because no one took the time to assist a customer who was ready to buy. Twenty minutes is entirely too long to stand around waiting for help without even being acknowledged. Unfortunately, the customer service at this location was awful and very disappointing.