We went to Best Buy today to get my husband a new phone.. We were so blessed to have Adrian Ibarra who helped us. He was one of the most knowledgeable, kind and considerate sales associates I have ever had the pleasure of working with! He answered all of our questions and skillfully guided us in selecting the right phone for my husband and moved everything from his old phone to his new phone. Thank you Adrian for making something that could have been difficult, very easy. You are a blessing !
Patricia H
February 22, 2026
Not best customer service today
Response from Best Buy
February 22, 2026
Good Afternoon, Patricia,
We would love to learn more about your recent shopping experience, so we can better assist you with these concerns. Please start by sending our team a private message on social media, and we will connect you with a specialist. Make sure that your message includes your Google review case ID: #120575.
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The customer service experience is actually awful. Hope you don’t need help with anything cause they can’t help
Response from Best Buy
February 20, 2026
Hi, Will,
Thank you for sharing your experience. It's really important to find help when you need it, so we appreciate this feedback. If you are still in need of assistance, please reach out on social media with a private message to connect with a Resolution Specialist that can address your concerns. Please mention Google Review 119480 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I am not sure how this place is still open. There were probably 10 people working and no one wanted to help me and my daughter, as we were looking for some electronics.
No registers were occupied by an associate
Response from Best Buy
February 17, 2026
Hello,
Not being assisted while trying to make a purchase is frustrating. Please feel free to connect on social media links. Mention review # 118438.
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