As membership paying customers we thought offers received for members were indeed honored but, to our surprise, that was not the case. DO NOT buy a membership to this store. We found out the hard way that they will not honor e-mail offers sent to members via email advertisings. These misleading email offers will show one price to but, when you try to complete the purchase, the offer will bounce to another price on their system. Customer Service will refuse to help. Don't waste your money on this membership!!!!!!!! You will be disappointed.
This is what we found when researching:
Best Buy Membership Complaints
Customers have reported various issues with Best Buy memberships, including misleading promotions, unauthorized auto-renewals, and difficulties in canceling memberships. Some have successfully resolved these issues by escalating their complaints to the Better Business Bureau (BBB) or by taking legal action. It is advisable for customers to document their interactions and provide detailed information when filing complaints to increase the chances of a resolution.
Response from Best Buy
April 12, 2026
Hello Carmen,
Thank you for taking the time out of your day to provide us with your review. Being shown one price and then being charged a different price can certainly feel misleading and disappointing. This is never the experience we want for our customers. We would like the opportunity here to follow up and look into this as well as ensure this is addressed and documented.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/70HEix)
- Twitter/X (https://bby.me/An1pqb)
- Instagram (https://bby.me/5zglZf)
When reaching out, please reference your Google Review 140823.
Great Geek Squad service. Completed my work ahead of schedule and had mycomputer set up exactly as I requested.
Demetrius O
April 07, 2026
Just AWESOME Geek Squad service!
2.5 stars if I could, about a month ago, I went here to get some phones for my nephew for his birthday, when I went to test out the phones, one of them had the wallpapers had Jeff Epstein on it. Then when I asked the front door lady about it she got all mad and almost kicked me out, I asked another employee and said some immature kids were messing around and they were kicked out. I brought the phones and hope to never return.
Response from Best Buy
April 07, 2026
Hello, Rozycka,
Thank you for reaching out with your feedback. We can understand your concern when you see something displayed on a device that shouldn't be. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/CcLQsh), Twitter/X (https://bby.me/HymuMX), or Instagram (https://bby.me/kTSWwI). Please reference Google Review, #139186.