Trevor U
September 06, 2026
I went on a Friday evening. Things were very quite and the store had a few people in it. I was greeted at the door and the geek squad member was helpful.
I went in today to purchase some items. One of which was a cell phone case. I noticed the seal had been tampered with, but didn't think much of it. When I opened the box, the box was completely empty. No case! Went back to the store and the manager said there was nothing thay could be done about it. I am out over $50! Called customer service and they said only the store could do something about it as they can only help with online purchases. I am livid. I have spent well over 50k at best buy over the years! I will NEVER shop here again.
Response from Best Buy
September 05, 2026
Hello,
We understand that discovering you purchased a box that you hadn't noticed was empty until after you left the store can be difficult. In many cases you would be able to speak with a store manager to explain your concerns and that you hadn't noticed the box was empty for any available options they may have. If you would like to chat with us about your store experience please reach out to us on any of our social media profiles below with Review 218648.
Facebook (https://bby.me/Fx6z0C)
X (https://bby.me/c3R3hG)
Instagram (https://bby.me/wuOlt9)
Damian was great! Helped me get a switch 2!
Cole was great. We were in and out. Pause