The worse customer service you could imagine. They shipped me the wrong item and then said to reach out to local law enforcement because they are not at fault. A $650 pair of glasses and they shipped me a Yeti Book Bag by accident and wouldn’t credit or replace. I’d recommend never buying from this location or company. These were the Xreal AR Glasses they sent me.
As membership paying customers we thought offers received for members were indeed honored but, to our surprise, that was not the case. DO NOT buy a membership to this store. We found out the hard way that they will not honor e-mail offers sent to members via email advertisings. These misleading email offers will show one price to but, when you try to complete the purchase, the offer will bounce to another price on their system. Customer Service will refuse to help. Don't waste your money on this membership!!!!!!!! You will be disappointed.
This is what we found when researching:
Best Buy Membership Complaints
Customers have reported various issues with Best Buy memberships, including misleading promotions, unauthorized auto-renewals, and difficulties in canceling memberships. Some have successfully resolved these issues by escalating their complaints to the Better Business Bureau (BBB) or by taking legal action. It is advisable for customers to document their interactions and provide detailed information when filing complaints to increase the chances of a resolution.
Response from Best Buy
April 12, 2026
Hello Carmen,
Thank you for taking the time out of your day to provide us with your review. Being shown one price and then being charged a different price can certainly feel misleading and disappointing. This is never the experience we want for our customers. We would like the opportunity here to follow up and look into this as well as ensure this is addressed and documented.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/70HEix)
- Twitter/X (https://bby.me/An1pqb)
- Instagram (https://bby.me/5zglZf)
When reaching out, please reference your Google Review 140823.
Great Geek Squad service. Completed my work ahead of schedule and had mycomputer set up exactly as I requested.