Wreck G
September 20, 2026
Bought 2 items online as showed available to pickup next day. Get confirmation email with a different date. Best buy does not allow you to call the store direct. Worked with Live agent though chat and was told item was going to be pulled from another store close by. I assumed the Newnan store. It was pulled from a north Ga wherehouse and the extended delivery time was still in place. Newnan had 3 on the shelf and I could have gone down there but with the transfer in place the stores hands were tied. The manager Auston was professional but was unable to help. This review is for best buy as a company not for who tried to help at the store level. In summary high volume items may not be avaliable as the site shows at time of order. Please order with caution or just purchase in store. For a company that sells tech so many improvements can be made. It's time to bring back circuit city and let best buy go the way of Blockbuster. I have yet to receive my order.
Response from Best Buy
September 20, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and can understand your frustration with the issues with your order. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/cEWltE), Twitter/X (https://bby.me/IDzoyF), or Instagram (https://bby.me/ghGgCz). Please include the Google Review reference number #224762 when reaching out.
They sold me a washer that was defective. The drum is defective. They gave me a hard time and now Samsung is giving me a hard time. My carpet was damaged and I had to remove it.
Edwin P
September 17, 2026
Great service but they don't service I Pads.
its big, its bright. the prices are kinda high, the shelves are low. but the staff are very helpful. there are usually very few shoppers in the store & lots of staff members, so finding help is easy. we were asked if we needed help by 3 different staffers, which was funny. there isnt a large variety of brands to choose from, we went for a webcam and there were only six different ones available. it seemed like that was common there, each category of item only had a few different types. micro center had far more keyboards, an entire aisle of different styles & brands. best buy had only a few. it makes the store feel pretty empty, altho it takes less time to decide what to purchase, i guess.
Response from Best Buy
September 16, 2026
Hello Jen,
Thank you for sharing your feedback. We're glad to hear that you found our team helpful and that assistance was easy to find during your visit. We also appreciate your perspective on product selection and availability, as well as how that impacted your shopping experience. Your comments regarding brand variety and inventory assortment are valuable and help provide insight into what customers are looking for when they visit our stores.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/DzhaIx)
Twitter/X (https://bby.me/p1xIyH)
Instagram (https://bby.me/nDzKFf)
When reaching out, please reference your Google Review 223398.