I came in to pick up a 3D printer and had the pleasure of getting help from Cole. I know absolutely nothing about 3D printers, so I had a ton of questions, probably some pretty basic ones, but Cole was incredibly patient and knowledgeable. He answered all of my questions and never once made me feel like they were dumb or that I should already know the answers. I really appreciated how helpful and friendly he was. His knowledge and willingness to take the time to explain everything made the experience so much easier. Thank you, Cole, for the great help!
Wreck G
September 20, 2026
Bought 2 items online as showed available to pickup next day. Get confirmation email with a different date. Best buy does not allow you to call the store direct. Worked with Live agent though chat and was told item was going to be pulled from another store close by. I assumed the Newnan store. It was pulled from a north Ga wherehouse and the extended delivery time was still in place. Newnan had 3 on the shelf and I could have gone down there but with the transfer in place the stores hands were tied. The manager Auston was professional but was unable to help. This review is for best buy as a company not for who tried to help at the store level. In summary high volume items may not be avaliable as the site shows at time of order. Please order with caution or just purchase in store. For a company that sells tech so many improvements can be made. It's time to bring back circuit city and let best buy go the way of Blockbuster. I have yet to receive my order.
Response from Best Buy
September 20, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and can understand your frustration with the issues with your order. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/cEWltE), Twitter/X (https://bby.me/IDzoyF), or Instagram (https://bby.me/ghGgCz). Please include the Google Review reference number #224762 when reaching out.
They sold me a washer that was defective. The drum is defective. They gave me a hard time and now Samsung is giving me a hard time. My carpet was damaged and I had to remove it.
Edwin P
September 17, 2026
Great service but they don't service I Pads.