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Best Buy Peachtree City
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Frequently Asked Questions About Best Buy Peachtree City
How do I check product availability at the Peachtree City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peachtree City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peachtree City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peachtree City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2277 reviews)
Jacqueline A
November 22, 2024
5 out of 5
This was so kind to me and my mom and sister she was so sweet and kind i just love this best buy great customer service.
Sterling
November 17, 2024
1 out of 5
Price matching policy is Wild West when “Chris” is in charge. Forced customers to spend 40 minutes in store for dotcom pickup after stating Best Buy doesn’t match bj wholesaler in store.
Response from Best Buy
November 17, 2024
Hi Sterling,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64438388 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Anthony F
November 17, 2024
1 out of 5
November 5th I bought a DJI mini 4 pro from best buy. One of the batteries that came with the drone ended up being a lemon and won't charge at all. I've contacted DJI support and we went through troubleshooting the battery. We were unsuccessful so they recommended that I take the drone back to best buy and return it. November 15th I went to the best buy in Peachtree city to exchange the drone. The woman at customer service said she would have a manager come help me. I sat up there for 10 mins, then finally one of the employees asked if I needed anything. I told him I was waiting on a manager and he said he could help me so I'm assuming he was a manager. I explained what was going on and his first response was that I should use me DJI refresh. Then he said he couldn't exchange it in the store because I ordered it online for pickup. He told me I'd have to mail it in and wait for them to mail me a new drone. So I said thanks and left. I was pretty annoyed so I called best buy customer service and spoke with a supervisor. After telling him everything he said there's no reason why they can't exchange the drone in the store and tells me to go back in and exchange it. I call the PTC best buy first and ask to speak with a manager. Oscar was the gentleman that I spoke with. He told me they would exchange the drone in the store but I had to speak with the manager so he put me on hold. He came back and told me that a manager would call me either that day or the following day. Well that never happened which I wasn't surprised. This store has the absolute worst customer service. So now Instead of exchanging the drone I'm just returning it and I'll buy it from somewhere that values there customers.
Response from Best Buy
November 17, 2024
Hi, Anthony,
Thank you for taking the time out to share this review with us. Finding that a battery for your drone is not working properly is not a welcome situation to have occur and then, having difficulties with an exchange is certainly not welcome either, so we can understand your frustration with this.
So a member of our team here at Corporate may review this situation, please connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the quickest asssist, please include your full name, email, phone number, and "Google Review 64436492" in your message. Thanks!
Regards,
^April
Norman W
November 13, 2024
4 out of 5
Good info from sales team