I took my laptop inside with me to make sure I got the absolute right replacement power supply. The young man assured me that the one he picked out would work fine. I don't believe it was even his department, as I watched the guy that eventually showed up at to pc counter, cutting up with his friends in the department next to computers for 10 minutes before I finally had to go look for someone to assist me.
So this young fellow trying to help, reassured me that the other more expensive one at a higher wattage, was just faster at charging the battery. Had the guy that was working the pc desk that night been in his department I might have been given the right charger for my computer.
When I got to my hotel room and powered up, this pops up soon as I plug it in. (see picture) so in the morning I have to take time out of my busy travels to go back to exchange it for the right one. That's very inconvenient.
Three stars, not one, because the lady at checkout had problems with my card and her machine but she stuck at it till it worked, she was great. I felt bad she had issues with the cc machine.
I was looking for a very specific item I got one of those sales associate help me look for it they said check geek squad the first lady was kind of rude the second lady said there's nothing that we can do to help you that I needed to find a floor person
Response from Best Buy
January 13, 2025
Hello, Ken,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64671923 as reference. We look forward to hearing from you.
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Best,
^Kadian
Bought this Pioneer 50in TV on sale for $169.00