Best Buy Savannah

My experience with this Best Buy has been fairly middling. I will detail my experience … First, we bought several items for delivery. We’ve had some good delivery experiences, and some bad delivery experiences. We had a washer and dryer delivered. That went excellent. For a fridge we bought that was supposed to be delivered to the home into the room of choice, I had two delivery guys that found every excuse they could not to bring the refrigerator Into the house, including talking about taking the doors (fridge doors and entry door, off the hinges.) It was a first floor delivery and a slab house, so the only lifting that would’ve been done was over the front door threshold. But, I was told by them I would have to pay more money to have an “install” done. My impression was they just did not want to do their jobs. After they left with the brand new refrigerator, just sitting out in front of my house, I pushed the refrigerator up to the door by myself,, and I pushed it right through the door by lifting one side and pulling it into the house, then going around to the other side, lifting that up and pushing it straight in. There was no need to take any of the doors off the hinge. We had a TV delivered that also was delivered. When the actual delivery came, that went great. But initially, they canceled the delivery. We were supposed to have right at the time we were at home, waiting for it to come. They wanted us to push the delivery out on another four weeks which is not acceptable. We were able to reschedule it and closer, but I had to bird-dog the app constantly to find a slot so we can get our television delivered in a reasonable time frame Second, we have had some in-store pick ups. There are some people behind the counter that do an excellent job. There are some others that look completely lost. I waited in line one day for probably 45 minutes before getting to the front of the line just to have the person dissapoear in the back for what seemed like forever and come out and tell me they couldn’t find my order. After some more back-and-forth found out that they wrote the wrong name on a piece of paper they had in their hand and after they disappeared for another 15 minutes or so, finally brought my order. Pick ups are hit and miss. I also had a new head unit installed in my car. That whole process went pretty well. The sales person was very helpful and gave me many options. The installation went very well, and the installer was very knowledgeable. I would rate that whole portion of the experience is excellent. Then there’s the store condition. It seems like the store lacks some general maintenance and housekeeping. Areas like the bathrooms were clean and fresh, but there’s areas of the floor that look like they need a deep cleaning , there are thick layers of dust on some older appliances, and areas that are very disorganized andnot kept well. Overall, inside the store has been a pretty decent experience, but I am noting these things as this is a review. One additional note, as is everywhere around Savannah, there are a lot of homeless people in this area. No issues with that generally, but I did have a homeless guy approach my daughter and I in the store and was speaking weird gibberish we couldn’t understand. A store employee saw it and did run them off fairly quick, which was a positive. Overall, it’s about a 50-50 split with the store. There is some room for improvement, but nothing looks to be too insurmountable.

I took my laptop inside with me to make sure I got the absolute right replacement power supply. The young man assured me that the one he picked out would work fine. I don't believe it was even his department, as I watched the guy that eventually showed up at to pc counter, cutting up with his friends in the department next to computers for 10 minutes before I finally had to go look for someone to assist me. So this young fellow trying to help, reassured me that the other more expensive one at a higher wattage, was just faster at charging the battery. Had the guy that was working the pc desk that night been in his department I might have been given the right charger for my computer. When I got to my hotel room and powered up, this pops up soon as I plug it in. (see picture) so in the morning I have to take time out of my busy travels to go back to exchange it for the right one. That's very inconvenient. Three stars, not one, because the lady at checkout had problems with my card and her machine but she stuck at it till it worked, she was great. I felt bad she had issues with the cc machine.

I was looking for a very specific item I got one of those sales associate help me look for it they said check geek squad the first lady was kind of rude the second lady said there's nothing that we can do to help you that I needed to find a floor person

Bought this Pioneer 50in TV on sale for $169.00