Always have what I am looking for
Quentin W
February 12, 2025
3 different things came up wrong price. 1 was where no one had access but the employee and still charged 80.00 more
Response from Best Buy
February 12, 2025
Hello, Quentin,
Thank you for providing your feedback on Google my Business. Having a pricing issue with products is upsetting. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64806669", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
I recently had an incredibly frustrating experience with BestBuy's online pickup service. I ordered a Mac Mini PC for one-hour pickup and received a confirmation email. After waiting for an hour without any further notification, I went to the store to find out what was going on. To my dismay, I discovered that my order had been canceled without any notification because they "couldn't find the item."
The situation worsened when, after canceling my order, they suddenly found the Mac Mini. Instead of simply handing me the item I had already purchased, the manager, Cush, claimed he couldn't push the order through. The only solution he offered was to wait 3-5 days for a refund and repurchase the item—leaving me out $1,200 in the meantime.
There was no compensation offered, and there was no real effort to rectify the situation. Overall, it was an incredibly inconvenient and frustrating experience. This is unacceptable customer service, and I'll certainly think twice before trusting BestBuy with another big purchase.
#BestBuyFail #CustomerServiceMatters #FrustratingExperience
Response from Best Buy
February 12, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store pickup orders will be processed quickly and efficiently once I have received the e-mail that it is ready for pickup. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64805488".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)