Best Buy Savannah

Needed help looking for a car sterio with a specific plug. The first associate I spoke with was helpful, but wasn't able to help me find what I needed becuase some other customers were looking for a TV and he didn't want to leave his department in case they needed help, which is fair. He asked one of his cowerkers to help me instead. She seemed frustrated with both me and the first associate I spoke with. When we were out of earshot of the first associate she told me "Just so you know, it is like...work for me to get this down for you if you aren't going to buy it...". I wasn't really sure how to respond to that. I apologized and explained that I wouldn't know if It was what I needed until I saw what plug it had. She then said "ok...also we aren't even supposed to let customers open boxes just so you know...that is why I was like, questioning him back there". I wasn't sure what she wanted me to do at this point, I guess she was hoping I would tell her nevermind and leave? After this she did get the box down and I was able to check to see if it was the item I needed. The whole interation was strange and uncomfortable.

They went into the warehouse and checked every corner, but finally found the 1 unit they had in stock. Thank you!

I was there to exchange a glass protector for my phone. They didn't have my model brand. I got really dizzy and the young lady helping me got me some water and told me to sit down. I appreciate her for helping me. I ended up going to the ER and they admitted me, was there for a week. Thank goodness for the young lady that helped me.

Extremely Disappointing Experience with Best Buy I visited Best Buy during their 60th anniversary promotion after receiving an email advertising a $100 gift card for $60. I drove for an hour to the store specifically because of this promotion, only to find that there were absolutely no meaningful deals available. It felt like a marketing gimmick that brought customers into the store without offering what was advertised. Despite that, I still decided to purchase an expensive mouse for around $150. Unfortunately, the store associate did not explain the return policy to me at the time of purchase. Once I started using the mouse for gaming, I experienced significant lagging and performance issues. Since I live an hour away, I contacted Best Buy customer service through online chat hoping they could help resolve the issue without requiring another long drive. Instead, I spent nearly two hours chatting with customer service, only to receive no meaningful help. In the end, I was simply told that I would have to drive another hour back to the store to return the product. This entire experience has been extremely frustrating—from the misleading-feeling promotion, to the lack of communication about the return policy, to the poor customer service afterward. After this experience, I have no intention of shopping at or visiting Best Buy again. I would strongly recommend that customers think twice before making a purchase, especially if they live far from the store. Very disappointing experience. Best Buy has permanently lost my business. Waste of time, money and energy! Avoid at all costs !