Best Buy Savannah

De verdad compré hoy por los buenos precios, pero la atención hoy fue muy deficiente. Había visitado la tienda en varias veces anteriormente y no había sido tan mal. Ofrecen que les preguntes si uno como cliente necesita algo y cuando lo haces, su actitud hace parecer que los molestas.

Great customer service! Jeremy was more than happy to help me find out if an item was in stock. He had no problem walking me to the aisle to help me look, and when the item wasn’t there, he checked in the back to see if there were any left. Once he confirmed that the item was out of stock, he went above and beyond by ordering it for me. Jeremy was very nice, helpful, and professional throughout the entire experience

Complete waste of time. I made an appointment with Apple Care to have my iPhone battery replaced. I showed up for the reservation assuming that the fix could be made during my scheduled time slot. I don’t think that was a poor assumption since that’s how other appliance repair companies operate. Unfortunately, the rep at geek squad said the technician had left and wouldn’t be able to fix it today. I started to pack up but then she said if I wanted service at all I would have to fill out the necessary paperwork to “get in the queue”. So I obliged and stood there while she ran the very unnecessary diagnostic test. After 25 mins, she realized that there weren’t any batteries available for my model so I’d have to pay to ship the battery to the store. So what was the point of the appointment? If I inform Best Buy that I’m requesting a battery swap, and they accept the appointment, isn’t it safe to assume that the battery will be in stock and the phone can be repaired that day? That’s an hour of my life I’ll never get back all thanks to a poorly designed system and poorly trained staff.

They appear to be reorganizing. Stuff was piled everywhere and the employees we asked for help tried to be helpful but didn't understand what we were looking for, which they didn't have anyway.