Best Buy Savannah

Warning: Long and detailed review — but worth reading if you’re considering using Geek Squad services. The store itself was clean, and most staff were friendly and helpful except for Geek Squad, which was an absolute disaster from start to finish. I had a scheduled appointment for my iPhone 15 Pro Max repair, yet still had to wait nearly an hour in line. Once it was finally my turn, I was told they didn’t have the parts to repair it and would have to order them. This is a store that sells every piece of tech imaginable, yet somehow doesn’t stock Apple parts despite offering Apple repair services? That alone was frustrating enough. Yes, I got upset and voiced my frustration. But credit where it’s due, the employee stayed calm and professional, which I appreciated. He assessed the phone and determined it was too damaged to fix, so a full replacement was needed. I agreed, signed all the documents, paid, and left. A few days later, I got a call saying the new phone had arrived. I returned to the store, only to wait another 45 minutes in line. —This time, it was a different employee, not the one I had dealt with earlier.— He was helping another customer with a complicated issue, and instead of checking the line for people with quick pick-ups or appointments, he just kept going. No time management, no prioritization, no awareness. At one point, someone even cut in front of me, saying “just a quick question,” and this new employee fully helped him, registering a printer and all, while I continued standing there. When it was finally my turn, the actual pick-up process took 2 minutes. I even asked multiple times if there was anything else needed such as data transfer, eSIM, setup, etc. He said, “No, you’re good.” Minutes later, I realized (while in the restroom) that I couldn’t activate the new phone without my old one. I couldn’t access my eSIM, Google account, wallet, or even make a phone call. So I had to go back again, get in line again, and wait another 15 minutes. The employee looked at me but didn’t say a word. Once again, no acknowledgment, no “I’ll be right with you.”. He just ignored me. I finally went to a cashier, who immediately helped me. He transferred everything over efficiently and handed the phone back to Geek Squad. I asked to speak to a manager, told them how unacceptable the whole process was, and that I would never return to this location. I wouldn’t recommend it to anyone. Especially not for anything involving Geek Squad. Here’s the worst part: My old phone is still showing as active in my account. That means it’s still in their possession, and I have no idea who is accessing it or what’s being done with it. It contains personal data, accounts, cards, private info, everything! If someone at Geek Squad is using that phone, intentionally or not, that’s a serious privacy and security issue. I’ve already taken steps to lock and secure my accounts, but the fact that I even have to worry about this is outrageous. If you’re reading this and you’re the semi-bald guy with the earring, your customer service skills are truly unacceptable. This feedback is coming from someone who works as a full-time customer service manager. You need serious retraining, or a different job.

All electronics r available in one place

Typical Best Buy, nice sales going on the appliances

Excelente 👌