Annika v
February 13, 2026
Unfortunately I did not have the greatest experience. I purchased a TV from this location with the details that the TV would be delivered and set up in my home. However after purchase, a sales associate told me they don’t offer that feature and I was extremely disappointed and at a cross roads. Luckily I had personal help to install my TV but for future references, I HIGHLY recommended that they let clients know they are NOT able to install the TV in their homes/apartments etc. However I do appreciate the sales associates being patient with me.
Response from Best Buy
February 13, 2026
Hello, Annika,
Thank you for taking the time to reach out to us here and share your experience. We understand how important excellent customer service can be when it comes to an order, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 116775.
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We look forward to assisting you there.
I had an excellent experience at Best Buy thanks to Theo. He took the time to really understand what I needed in a laptop and walked me through several options without any pressure. His knowledge, patience, and professionalism made the whole process easy and stress-free. Theo clearly knows his products and genuinely cares about helping customers make the right choice, not just making a sale. Because of his help, I left confident that I purchased the best laptop for my needs. Outstanding customer service. Not only did he help me purchase my laptop but I was knowledgeable about the price match that Theo mentioned to me which saved me almost $400!
— Best Buy is lucky to have him on their team!