Chas was very helpful in my search for a new TV! Very knowledgeable, and presented the litany of options with expertise and understanding that helped me navigate it all to find the best option as a simple, humble layman.
I walked in to kill 20 minutes, 30 minutes elapsed, and an associate signed me up for AT&T fiber. I'll probably save $20/month switching from my current provider. I had no intention of buying anything. Be mindful if your wallet isn't deep. They'll find a way to sell you air at a discount.
Professional as always but I had to wait a little to long for my comfort. I was one of the first few people inside the store, it was more employees than customers.
I specifically went to a store because I needed help that I couldn't get ordering online. I told a staff member that I needed help upon arrival and, while he pointed me to the appropriate area, he didn't offer to help. Starting up front to chat with other staff was more important, I guess? Next time I'll just order online and save myself the time!
Response from Best Buy
January 05, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64646397" and share your full name, email, and phone number.
Thanks,
^Jacob