Best Buy Smyrna

Had a great experience with the Geek Squad. A new employee named Mr G Flores help to solve all of my problems while I was there he created files that my paralegal could use for my case this was something I wasn't able to do but he knew exactly how to do it they will take the phone back with the files on them and have Mr Vick pull them from my records these are very important videos I was afraid I might lose that he pulled for my case from the ones created by Mr Flores. I highly recommend their Geek Squad I was so impressed I wrote a letter to the manager on his behalf. Send it to them on Email

Thank you Best Buy for ruining my child’s birthday. I ordered an Xbox series X and they said it would be delivered next day through Shipt which was great for me because I don’t have legs and it’s hard for me to get to the store. Today, I watch the tracking and it said out for delivery. Then all of a sudden, it said “undeliverable and they are processing my refund” I tried to call and just come pick it up, so I would have his gift for him on his birthday. They said I would have to wait for the refund in 7 to 10 days! I am a disabled single father and I don’t have an extra $500 laying around to buy another. Now, my kid won’t have a birthday present. I’m absolutely furious and when I called, nobody was willing to do anything for me. They said "maybe you can just buy another one" I asked her if she had an extra $500 laying around. Her answer was no, of course. This is TERRIBLE business! 7-10 days! They took my money instantly, they messed up and it's my problem? Edit: Best Buy Quickly responded to my issue and expedited my refund, which nearly resolved my issue. It still was a pretty big inconvenience. Hoping that this issue will be corrected for other people receiving local deliveries, where if their is a delivery issue, the buyer will have the opportunity to just come pick it up VS. it defaulting to refund processing. I will not attempt a local delivery with that service again. I raised my 1 start to 3 due to their prompt response and partial resolution.

This location is chaotic with all the traffic. A police officer was sitting in his vehicle on the sidewalk near the entrance. It made me believe that they may have high crime. They were out of so many items or they were broken/ not working. Walked around for 20 minutes and didn’t have an anyone ask if I needed help. In the end, they did not have what I was looking to purchase…but Amazon did.

I Love Best Buy!