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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Snellville
How do I check product availability at the Snellville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Snellville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Snellville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Snellville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3956 reviews)
Zakaria S
October 04, 2026
5 out of 5
Ms. Amber put in so much effort to find the exact model of meta glasses we were looking for and we found them!! Thank you!!
Chelsea Z
September 29, 2026
5 out of 5
The store was very clean and organized. I was looking for a new laptop and Golden helped me narrow down my options. He was very informative and nice.
Tia H
September 25, 2026
5 out of 5
Aleem from AT&T and Willie of Best Buy provided exceptional customer service while I was buying my phone today! They took the time to explain everything and help me with any technical difficulties I had. I appreciate them!
Scott D
September 24, 2026
3 out of 5
The lovely wife and I went there last week. I've been needing a new smartphone because mine was 6 years old and freezing up daily.
My wife had a couple smartphones that she had inherited from her father and had a couple questions about them.
A Best Buy associate (his name tag was flipped around backwards, so I didn't see his name) got the phone I was looking for and rang me up. I looked to see if they had an OtterBox case for it, but I later learned that OtterBox isn't even making a case for the phone that I purchased. So that wasn't Best Buy's fault.
Side-rant: It would be nice to be able to walk into a store and be able to purchase the phone & case at the same time. I've been unsuccessful at it 3 out of 3 times. Yes, I'm only on my 3rd smartphone in the past 11 years. I'm not one of those people with a life that revolves around their smartphones and having the newest one. That's weird and sad.
So anyway, the inability to purchase a phone and case at the same time seems to happen to me anywhere, not just at Best Buy. Who knows, maybe someday it'll happen.
A nice lady named Mercedes helped my wife try to figure out if her two inherited phones were locked or not. It's a long story and not germane to this review...but my rant about phone cases apparently does. lol.
The store looked nice and everyone was helpful.
There was a police SUV parked up at the entrance/exit. I was wondering if they're have loss prevention issues. Maybe Best Buy should hire some muscle to deal with any unruly customers?