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Frequently Asked Questions About Best Buy Snellville

How do I check product availability at the Snellville Best Buy?
How do I check my order status?
My local Snellville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Snellville stores’ holiday hours?

Recent Reviews

4.0
(3659 reviews)
Mo J
February 17, 2025
3 out of 5
Nice but long visit. I was approved for a Best Buy credit line but not able to use it🤷🏾‍♀️. Staff was very attentive & helpful though. I was sold a Best Buy membership instead of an Apple Care+ warranty so I had to return that in order to purchase, just the warranty without the membership, so be very careful.
Kerice B
February 15, 2025
1 out of 5
This was actually my first visit at this location and will definitely be my last time shopping with Best Buy. Marcus Parker ( Experience Manager) was not attentive nor friendly. His customer service was very unprofessional as if he was not having a good day or want to be bothered. If this job is not for you, find something else, people want to feel welcome when they are spending their hard earned money and also would love to have a great experience that would make them want to come back, even my little daughter would do a better job than you. I wish I could give you a 0 star.
Response from Best Buy
February 15, 2025
Hi, Kerice. Thank you for your feedback. We appreciate you taking the time to share your experience with us. I understand how challenging it is when customer service doesn't meet our expectations. At Best Buy, we're committed to providing excellent customer service, and we want every customer to feel welcome and appreciated. Your feedback is valuable as it helps us to continue to improve. So that we can formally document your concerns and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64817296. Kind regards, ^Pre
Jennifer P
February 14, 2025
5 out of 5
got my TV via pick up ! it went smooth
Sandra C
February 11, 2025
5 out of 5
Wide range of electronics in store but was most pleased by the service delivered per my appointment.

About Best Buy Snellville

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