Best Buy Snellville

Heavy Police presence and unfriendly guy greeting me as I entered by demanding what I was there for instead just saying, "Welcome to bestbuy"

No for PC or computer

If I could give zero stars I would. November of last year I purchased a Pre-Built PC from best buy and within 6 months, it was not performing as it should have been. We brought it to this Best Buy because the warranty was still active and they directed us to our local Best Buy to have it serviced. After speaking with geek squad, we came to the decision to have it sent to one of Best Buy's service centers in ATL so that it could be diagnosed and repaired in the event it was a hardware problem. We received an email the week of July 7 saying that because they could not replicate the problem, as a precaution they would replace several components of the computer. We then got an email the MORNING of 7/18 stating that they were not able to find the replacement parts and that we could contact them about an exchange. My husband went up to the Best Buy later the same afternoon and was told that not only had the service center already labelled the PC as Junk and thus scrapped it but also that the exchange was actually a full refund and that we could repurchase a new PC. Two problems were immediately brought to management's attention. 1. we had informed them at drop off that there was an SSD that was added to the PC and 2. the SAME model of that PC had now risen almost 600 dollars in 7 months. This put us at a loss immediately because we were now out of an SSD and would have to put out another $600 dollars towards the same PC. Geek Squad management didn't offer any solutions besides a refund for the price we paid in NOV but then stated it could only be in store credit not even refunded to my husband's best buy credit card. My husband had to ask again how we would be compensated for the SSD we added to the PC and had been told to leave in during the service as that was not our fault their team had forgotten and junked it. Geek Squad management said at best they could send a TEAMS message to the service center because there is no direct way for them to contact that team and ask if they had indeed scrapped the PC immediately of if there was a chance they could salvage the SSD but otherwise would not compensate us. Geek Squad management also would not provide a direct number to the store after expressing concerns that they communication prior was not the greatest. Seeing as this happened on a Friday approx. 4pm, the service center will probably not see the message from the store team until Monday and chances are I will not get back the SSD I personally added to my computer but I will update if I do receive it. Given this bad situation, terrible communication, and probable loss of an SSD card, I will be shopping at microcenter from this point on and recommend the same for anyone who asks me or reads this review.

Staff was helping in finding what I needed. Check out was simple. I was in and out in 5 minutes.