Best Buy Northlake

I ordered a MacBook and an iPad for pickup, and the website said the order would be ready within an hour. When I arrived, I realized I had selected the wrong color for the MacBook and asked if I could switch it before completing the pickup. I was first told to go to the computer section to make the change, but when I got there, the employee directed me back to customer service. After explaining the situation again, the employee in the computer section confirmed they had the color I wanted in stock and told me to return to the front to complete the exchange. However, when I went back to customer service, I was told the MacBook I originally ordered was not in stock. I explained multiple times that I wanted to switch to a different color, which had just been confirmed as available, but the employee kept repeating that my original item was unavailable. Eventually, without clearly explaining or getting my approval, they canceled my order and told me I would receive a refund in about a week. I then asked if I could simply purchase the MacBook in the color I wanted, but was suddenly told that it was no longer in stock either, despite being confirmed available just minutes earlier. When I tried to at least pick up my iPad, I was told that it was also not in stock. Overall, this was a very disappointing experience due to poor communication, lack of coordination between departments, and my order being canceled without my consent. I expected a much smoother process for a simple pickup and exchange.

came into this best buy wanting help on placing an order and without even trying to help place the order. the person at the counter immediately said it was out of stock without even trying to help me or at least looking up the availability. he was really rude and unprofessional.

They were very attentive and knowledgeable

Fatma added a $50 annual subscription to some kind of Best Buy membership to my purchase without asking or telling me.