Dismissive customer service and inaccurate information. I went here for an Apple Support appointment and the experience was bad all around. The staff member gave my phone a cursory look and declared it to be physical damage. He did not look up my case or my warranty. He told me it would be $329 to replace the screen, even though the phone is under warranty. This did not sound right to me, so I made another Apple Support appointment, this time at the Apple Store. The service there was excellent, and they replaced the screen for no charge. The takeaway: do not use Best Buy or Geek Squad for any apple support needs (or anything else).
Response from Best Buy
August 14, 2025
Hello, Stacey,
I can definitely understand the need for support when it comes to iPhone issues. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #28997 in your message. You can find us here:
Facebook (https://bby.me/nichrn)
Twitter/X (https://bby.me/utgtd8)
Instagram (https://bby.me/15h5q7)
Sincerely,
^Ryan
Josephine G
August 09, 2025
I hate coming in this place to shop. Nobody never wants to show you where something at they just point.
Response from Best Buy
August 09, 2025
Good Evening, Josephine.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#26895" for reference. You can find us here:
Twitter(X):
https://bby.me/tml310
Facebook:
https://bby.me/odfl1d
Instagram:
https://bby.me/9p6376
Kind Regards,
^Trey