Best Buy Northlake

The November 6th Pokémon release at this Best Buy was an absolute DISASTER. People set up empty chairs to hold spots overnight. At 7:00 AM, some returned and by 9:00 AM, over 10 people who never had chairs cut right to the front of the line. Best Buy staff explicitly stated they would not sell to anyone who wasn't physically present and promised to check camera footage. Instead, they told those of us waiting that we should have called the police to report empty chairs and then did zero enforcement of their own clearly written policy. They only cared about taking money at the register, not fairness or safety. To make matters worse, the responses to these reviews are send in "documentation" of the incident. Why don't you review your own security cameras and talk to your employees who were working the launch instead? Terribly managed and deeply disappointing. Would not recommend.

Horrible release for Pokemon, Employees at this Best Buy are not enforcing their own corporate rules or even what they say will happen. The day before a well known reseller ‘group’ decides to post chairs up again to reserve spots before the store even closes. Employees say they will enforce corporate rules. Most chairs remain empty throughout the night. At release time 20 people converge and are allowed to jump in front of people who actually waited all night. This has happened multiple times and we’re sick of it. Why won’t Best Buy do something??

Piss poor midnight release experience. I pre ordered the Ocarina of Time. I simply wanted to pick up the pre order and not try to get the special edition switch or controller. They made us stand in the rain in a single line. Combining people there for pre orders and those there just hoping to get a system or controller without pre ordering. After 50 minutes in the rain they finally came out and separated the pre order people into a different line. Like c'mon, best buy has mad mid night releases before. This store always gives me issues

This store really needs to improve their attitude. Very hard to find anyone to answer a question, as the staff seems to be in avoidance mode.