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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3415 reviews)
Trae P
June 10, 2025
5 out of 5
Came here for the Switch 2 midnight launch. The staff who were working that night were patient, helpful, friendly, and organized.
Sue
June 08, 2025
5 out of 5
Came in with a laptop I’ve been having issues with since I purchased it in August. This time, I went to the Northlake store instead of Edgewood. David greeted us right away, asked if we had an appointment (we didn’t), and then asked about the issue. He was assisting another customer who had just purchased a laptop, so he kindly asked us to give him a moment.
Long story short, he took care of us, was very informative, and remained polite throughout. Thanks to his excellent customer service, we’ll now be visiting this Best Buy for all our future purchases and tech needs. Thank you, David!
Charlene H
May 25, 2025
5 out of 5
I walked into a very friendly environment. The customer service representative was honest and made you feel good about visiting their business.
Dedria M
May 25, 2025
1 out of 5
Their prices are still outrageous I'm surprised the store still open