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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3296 reviews)
debyon h
December 01, 2024
5 out of 5
Needed some headphones for work and best buy had a great selection to choose from!!
Shauntrelle H
December 01, 2024
1 out of 5
This is the worst don't answer phone and my order is late and still have not received it was promised to me yesterday
Response from Best Buy
December 01, 2024
Hello,
Thank you for the review. I know it can be frustrating, when an order is delayed unexpectedly. To ensure we provide excellent customer service, our stores are currently not accepting calls and assisting customers in store. If you need help with your order we would be happy to take a look.
Can you please send us a private message/DM with your full name, telephone number, email address, and the location you were shopping at, to us via social media. I have provided links below to our social media pages. Please include with your message, that it was a google review.
Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/bestbuy)
Regards,
^Kristy
b v
November 30, 2024
5 out of 5
Went to test speakers. Nice little store. Staff was friendly and helpful.
Simon R
November 30, 2024
2 out of 5
How are they going to compete with in- line sales if they can’t demonstrate the soundbars. I’m would like to support “brick and mortar” stores for their local presence. I have been to this store 3 times over the past 10 days to compare soundbars and none of the demos work. In part I wanted to hear the Samsung collection (unfortunately forgot to take a photo of the fancy display). Ive also been to 2 other Atlanta store and they have the same problem. I’ve talked to the nice staff and they are very apologetic and say they have reported the problem to the management.
Response from Best Buy
November 30, 2024
Hi, Simon,
We understand the importance of being able to test and try out products that are displayed to get an idea of it's the best fit for you. Having soundbars on display that cannot be used is not the experience that we want for customers looking to purchase. We'd be happy to offer our support. To get started, simply connect with our team using one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are replying to "Google Review 64496132".
Sincerely,
^Tina