Rajjel T
November 23, 2025
I came in to buy a PS5 and the sales agent tried to strongarm me into buying the store’s warranty by telling me that Sony does not offer a warranty on their products. That is misleading and can lead to violations . That should be corrected !
Response from Best Buy
November 23, 2025
Hi there,
Thanks for sharing your experience with us. We can understand your concerns regarding being told incorrect information regarding the warranty and feeling pressured to purchase one. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/akvhgw), Twitter/X (https://bby.me/7egcgv), or Instagram (https://bby.me/bfzbok) and mention your "Google review #73658," we'll be happy to look into this with you and ensure it is addressed properly.
I had a wonderful experience at Best Buy and met a guy named Jarren, who helped me out so much by finding great deals and giving me solid tips on gaming PCs, monitors, and bundles. I really appreciate how he always knows exactly what to recommend and makes the whole process easier.
The employees could have been a luttle more helpful.