Best Buy Northlake

Wanted to buy a computer. No one working in the department to help me. I’ll go somewhere that values customer service.

Best Buy is still a great place. In this day and age when people buy everything online it’s really great to still have a local retailer where you Can actually find quality electronics and people that know what they are selling. Seems like such a simple concept but it’s getting harder to find good customer service. Best Buy does a great job every time. Bought a couple of Whoop fitness trackers

I am writing to express my disappointment with my recent experience at Geek Squad. I brought my computer in for diagnosis due to a freezing issue. The diagnostic service cost $100 and took approximately 5-6 hours. When I returned to pick up my computer, the employee who assisted me was not the same individual who conducted the diagnostic test. I received a brief, one-sentence report stating that both of my hard drives were freezing. The employee was unable to provide any further details, hastily explained how to transfer my data to a new hard drive, and informed me that Best Buy does not sell the necessary parts to resolve the issue, nor did they offer any assistance in fixing it. Upon returning home, I found it unusual that both hard drives would fail simultaneously. Seeking a second opinion, I took my computer to another reputable tech store (not a Best Buy). Their diagnostic revealed that the issue was actually due to faulty RAM, which is an easy and inexpensive fix. Despite Geek Squad's assurance that they had checked the RAM, they had misdiagnosed the problem, suggesting a far more costly and complex solution. The technician at the second store immediately suspected a different issue upon hearing Geek Squad's initial diagnosis. I contacted Best Buy to address this incorrect diagnosis, but I was met with refusal to offer any solution or compensation. I spoke with customer service, an employee, and a manager, all of whom insisted that their diagnostic tests were conducted correctly. This suggests either faulty equipment, errors by the employees, or outdated processes. This misdiagnosis could have led to a very expensive and unnecessary repair, which I fortunately avoided by seeking help from another tech store. The other tech store provided a more affordable diagnostic service, with knowledgeable and communicative staff who offered a complete breakdown of their tests and a solution to fix the issue. They even offered to perform the repair, which Best Buy did not. This experience has left me extremely dissatisfied with Geek Squad's service and I hope that steps will be taken to improve the accuracy and quality of your diagnostic processes.

Question?? How is the security employee more friendly at the front door than the employee who helps you by something? Asked employee for Smart Lock I saw online at store and she told me they didn't have it and was dismissive. I turn left and there it was. Now she has a real attitude because she was wrong and now have to ring me up. What happened to customer service?