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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3398 reviews)
Sid S
May 15, 2025
5 out of 5
Best service
Brian L
May 10, 2025
3 out of 5
Mixed Experience – Great Help from One, Poor Service from Another
I had a mixed experience at this Best Buy. I want to give a shout-out to one of the young employees who went above and beyond to help me find both a video game and antivirus software. He was friendly, knowledgeable, and made sure I got exactly what I needed. That kind of customer service really stands out.
Unfortunately, my experience at the customer service counter was the opposite. The young man working there—an Asian kid—seemed disinterested, unhelpful, and lacking basic customer service skills. He barely made eye contact and seemed annoyed when I asked a simple question. It left a bad impression, especially after such great help from his colleague.
I hope management recognizes and rewards the employees who show genuine care, and also works on training those who don’t meet the same standard
Vee D
May 09, 2025
5 out of 5
Great prices and Services for electronics.
Sonam A
May 03, 2025
1 out of 5
Pathetic customer service. We have been waiting for more than 20 mins just to get a tablet. We were clear about what we gonna buy. We told them we need this. They first put us in que then another person came, he went to grab the tablet and came back after 20 mins. Never had this experience before at Best Buy. I would give zero star if I had the option.