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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3493 reviews)
Zakhia L
October 29, 2025
5 out of 5
Store is always clean, staff is very helpful, geek squad is geeking… no complaints.
John-Francis V
October 27, 2025
5 out of 5
This Best Buy has really chill, helpful people working the floor. They have helped me with a phone purchase, screen protector, case recommendations, and now a phone mount. Come check it out!
Sohan D
October 25, 2025
5 out of 5
Every time I come into this Best Buy, I’m always treated with genuine kindness and professionalism. I’m greeted at the door right away, and almost every employee I pass checks in to see if I’m doing okay or need help.
The staff is always incredibly helpful—especially when it comes to the items I am looking for. If I had to name one outstanding team member, it would definitely be Caleb. At the register, he is always going above and beyond to make my experience exceptional - but also it’s clear he does the same for every customer who walks through the door.
They go out of their way to make sure I find exactly what I’m looking for, and their attitude and customer service are consistently top-notch. It honestly makes shopping here such a great experience.
De N
October 18, 2025
1 out of 5
My experience at this store has been really disappointing. The cashiers are often rude, and items are almost always out of stock even when they show as available online. I placed an order earlier this week, and after three days it still wasn’t ready for pickup. I ended up driving there to cancel it and ordered from another Best Buy nearby — that one had my order ready in just 45 minutes.