The customer service at this location is terrible. I go to the pick up counter to pick up a phone I ordered online and the employee without greeting me nor asking what I was picking up tells me to go to cashier. I proceed to cashier counter , he then tells me to go to “cell phone “ pick up area. Mind you there are various employees standing a round doing nothing. As I leave out of store, an employee and police officer ( I’m assuming security) is sharing videos on social media. You can’t make this up 😂. The worst customer service ever, do you yourself a favor DO NOT SHOP HERE UNLESS YOU HAVE TO
Response from Best Buy
October 07, 2025
Hello Miicha,
Thanks for your review. We find it saddening to hear that you had so many issues simply picking up your phone. We would love to learn more about your visit and see if we can assist you in any way. To start, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #52903 in a private message.
Facebook (https://bby.me/pstj07)
Twitter/X (https://bby.me/ku9bfk)
Instagram (https://bby.me/6rf68b)
Thanks,
Felipe B
September 29, 2025
Not a lot of qualified personnel to help
Response from Best Buy
September 29, 2025
Hello there, Felipe!
Thank you for taking the time to reach out on Google with a review. We strive to make every visit to our stores a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #49454 in your message. You can find us here:
Facebook (https://bby.me/bzlrvp), Twitter/X (https://bby.me/a7uip4),
Instagram (https://bby.me/hbvkxd).
Stephanie D
September 28, 2025
✨ I want to give the biggest THANK YOU and shout-out to JARREN! He went above and beyond to help me track down an item I really needed, and I’m extremely grateful. On top of that, he assisted with my checkout and impressed me even more by seamlessly multitasking to help another customer at the same time. His work ethic, professionalism, and kindness truly stood out—thank you, JARREN!