Came here for the Switch 2 midnight launch. The staff who were working that night were patient, helpful, friendly, and organized.
Came in with a laptop I’ve been having issues with since I purchased it in August. This time, I went to the Northlake store instead of Edgewood. David greeted us right away, asked if we had an appointment (we didn’t), and then asked about the issue. He was assisting another customer who had just purchased a laptop, so he kindly asked us to give him a moment.
Long story short, he took care of us, was very informative, and remained polite throughout. Thanks to his excellent customer service, we’ll now be visiting this Best Buy for all our future purchases and tech needs. Thank you, David!
I walked into a very friendly environment. The customer service representative was honest and made you feel good about visiting their business.
Their prices are still outrageous I'm surprised the store still open