Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3470 reviews)
Johnette B
September 15, 2025
3 out of 5
Long waits, minimal staff, sold me incorrect adapter even w/ device in hand. All were pleasant & returning incorrect item was a breeze even w/o receipt & box was opened.
1 -
September 11, 2025
4 out of 5
No thrill or customer service wow. Basic shopping experience.
Alvin A
September 07, 2025
2 out of 5
I use to love Best buy because they had the best CD selection in Atlanta. I was there to make a purchase on a laptop but I changed my mind. However I walked throughout the store to look at other selections. I noticed that I was being followed by an annoying security guard. I've been a loyal customer for years as a matter of fact I purchased my last laptop and big screen TV from Best buy. I understand that security is an issue at most stores but I just felt targeted I'm probably will not go back to that particular location.
Response from Best Buy
September 07, 2025
Hello,
Thanks for being a loyal customer, even though we no longer carry the CDs you loved. This doesn't sound like the experience we want our customers to have in our stores. Can you send a private message on one of our social media platforms, Facebook (https://bby.me/pdytnj), Twitter/X (https://bby.me/8peda2), or Instagram (https://bby.me/igqsig), and mention your "Google review #40661", so we can review this with you?
Yosef A
September 06, 2025
5 out of 5
Nice place to buy electronics. A wide range of brands choice selection.