Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3564 reviews)
Blawuey
March 09, 2026
5 out of 5
Me conpre una Bosina para escuchar música suena muy bien i buen precio
R.S S
March 08, 2026
1 out of 5
Very bad customer support I bought the Apple Watch 11 I paid $600 for that and I got the wrong product when it came back. They didn’t have the correct product and they was giving me $20 discount on it to wait till tomorrow and when I said you just give me a $20 discount and he was like I will give you everything back. It was very rude to me so I prefer not to go to the store.
Response from Best Buy
March 09, 2026
Hello,
Thank you for the review. We can understand your concern with not receiving the right product.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 127212
Nicholas E
March 07, 2026
4 out of 5
This best buy was very nice inside. All the employees were very attentive and ready to answer any questions that I had. Sadly they did not carry the item I was looking for or I would have given them that fifth star.
J P
March 07, 2026
3 out of 5
Been going for years. The staff are okay but limited interaction and they're all just staring at their phones rather than being helpful. When I went to check out the person didn't know anything about the BB app and QR code for membership. Overall nice to have a box store to physically see items and purchase at a fair price.
Response from Best Buy
March 07, 2026
Hello, J Patt,
Having what sounds like a lack luster experience in a store can be pretty disappointing. If you'd like to formally document your experience with us, or you are in need of assistance, feel free to reach out on social media to connect with us. Please mention Google Review 126660 in your message.
Here are the links to our socials: Facebook (https://bby.me/xk4npm), Twitter/X (https://bby.me/2q3ikt), or Instagram (https://bby.me/a4eoe8)