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Best Buy Northlake
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Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3550 reviews)
X
February 06, 2026
5 out of 5
I needed a replacement surface pro slim stylus in a rush and j couldn't find it and was about to give up when one of the employees found it quickly and saved my day (yes it was right in front of my face, don't judge me LOL) check out was quick employees acknowledged me in passing offered help and were professional in regard to my service dog and check out was quick.
richard C
February 01, 2026
2 out of 5
All the dvd's gone
J G
January 31, 2026
1 out of 5
My experience here yesterday was pathetic. No one willing to help at all. The supervisor laughed when I told him I had a few questions and concerns about what I was told by a staff member and their low inventory on the shelves with so much up top above the shelves that only a ladder could reach. I will never go here again bc not one person cared about my business and now I understand why I was the only customer in there. Sad to say the least and I would give it 0/10 stars if I had the choice. Absolutely zero redeeming, including I asked for a number to call to share my experience and I was told by the supervisor
( Fashay, I think… his name tag was on upside down) that they didn’t have anything like that. What a joke! I took a picture of him but am not going to post it here
Response from Best Buy
February 01, 2026
Hello,
Receiving poor customer service and not having all your questions answered by leadership is upsetting. Feel free to discuss the interaction with us on social media links. Be sure to mention review #111593.
Facebook (https://bby.me/gg3am7)
Twitter/X (https://bby.me/dxfol1)
Instagram (https://bby.me/q8xtu3)
Wayne S
January 24, 2026
1 out of 5
Shocked to see that this location has 4 stars tho I feel it’s a bunch of fake revives. But I’m definitely going to need management to retain their staff because there’s a lack of respect to the customers, knowledge of the inventory and on the clock at work etiquette as it seems they’d rather hehehe and chat it up instead of pay attention to questions that’s being asked. Worst part is I haven’t shopped with Best Buy in years and which I won’t be doing ever again. I’m actually pissed they got a $1000+ sale off me so I will be returning my purchase and heading to Walmart or online in general.