Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3589 reviews)
MrO_Universe
May 11, 2026
5 out of 5
Had a gaming event and needed a new controller. Northlake had one controller left of GameSir T7 and Mr Tapper was awesome enough to seriously look for that one controller for me. I totally appreciate that effort Mr Tapper. The tech helped during our event and I'll be visiting that Northlake Decatur Georgia location for now on. Great service. Awesome associates.
Jalove N
May 10, 2026
5 out of 5
The staff was polite courteous and friendly. The headset I ordered came in earlier than expected. I was in an out in less than 5 minutes. I definitely had a very good experience shopping at this location. Follow YAH'ELOHIM's commandments and live Shalom
James T
May 08, 2026
5 out of 5
Your Outstanding Hosts in Electronics!
🫵🏻😎🤘🏼
Garyson G
May 06, 2026
5 out of 5
Out of all the best buys I've been to on my trip to Georgia, this one is by far my favorite. The associate Dylan was a great helping hand in helping me find a new Macbook after the one I had for years stopped working. His work ethic is phenomenal. More associates like him at this location for sure!