Frequently Asked Questions About Best Buy Northlake
How do I check product availability at the Northlake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northlake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northlake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northlake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3540 reviews)
Shahid k
January 13, 2026
1 out of 5
The worst staff ever seen , nobody wants to help i came here to buy 2 google pixel watches and they dont want to show where it is in the store.. the sales man James rude and dint wanted to help . Never coming back to this location
Response from Best Buy
January 13, 2026
Hi, Shahid,
Thank you for taking the time to share your review with us. We can see that this visit did not properly reflect the quality of service we aim to provide. We'd like to follow up with you to discuss the experience you had while trying to shop for a Pixel Watch.
Please reach out to us via private message on Facebook (https://bby.me/vlrsne), Twitter/X (https://bby.me/4myl8l), or Instagram (https://bby.me/7j8oze). When reaching out, we ask that you mention your review number, which is 104374. Thanks!
Trap B
January 12, 2026
5 out of 5
Good to have a store to actually see products in person before buying them and being able to bring it home immediately. The prices are also competitive
Sara F
January 06, 2026
1 out of 5
bruh just close this location, everytime i come in here im basically begging employees to help me. stood at the counter they told me to stand at for 20 minutes and they literally just look at me and walk by. actually stupid 0/10
Jerica H
January 02, 2026
2 out of 5
The customer service here sucks. They don’t help you at all. The young workers are in a rush to get you out of their face. Don’t want to do their jobs.
Response from Best Buy
January 02, 2026
Hello, Jerica,
Thanks for taking the time to leave a review. This is far from the perception that we want our customers to have.
If you require assistance on something, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please be sure to mention the phrase “Google review #99498” when reaching out.