David B
September 08, 2025
Very pleasant and helpful employees. He did a great job making recommendations and updating me on the newest technology
Good product at a good price as well as good customer service.
Bought a TV and a wall mount. They seemed to be short sales reps on the floor. Took some time to get help. But once the young lady arrived, we got it done.
Made a purchase in store. Got home, opened package and found out the product was damaged. Called store to see if replacement was available. Local number is answered by robot who tries to keep you from an actual human. Eventually spoke with human who was anything but helpful. Could not look up item because purchase was too recent and their system had not updated. Was eventually told that product was discontinued, replacement unavailable, and then hung up on.
Response from Best Buy
August 25, 2025
Thanks for reaching out.
We know how important it is to get the product that you want in the condition you expect it to be in. If you still need some help you can always connect with a live representative through one of the social media platforms listed below. Please send us a private message including your Google Review #34832.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason