Johanna T
October 21, 2026
Poor service. I remember the day you used to walk into Best Buy and be greeted by the staff, who would right then help you to the department you needed to visit. Now they yell welcome in and thanks for coming. No one helped us or the people after us. We had to find someone to tell that we needed help. She saw us standing there, she was not with customer, but yet I had to approach her to ask for assistance. Y'all used to be so much better.
Amazing how far down hill they have gone. Please hire better staff that are at least willing to help with customers.
Drove 2 hrs to get an Excellent Open Box theater system. Actually a Good at best, no boxes, misc parts and not tested in a year display model These guys should not be a Best Buy since they certainly aren't.
Response from Best Buy
October 10, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the open-box product you were interested in wasn't in the condition that was stated. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/lRxYEW), Twitter/X (https://bby.me/1DGKSb), or Instagram (https://bby.me/ErItWs). Please include the Google Review reference number #233211 when reaching out.
Layout like I've not seen before in another Best Buy. Was not greeted or ever asked if I needed help while looking around for my purchase.