I purchased the Microsoft Office suite a couple years ago and the recurring amount that was agreed when I paid for it was $99/yr. I was never given notice that the balance would no longer be $99 but instead $129. Seems illegal to steal money from someone without telling them why they want more, doesn’t it.
Response from Best Buy
December 08, 2025
Hi Criss,
Thanks for sharing your experience with us. We can understand your frustration regarding the price of the Microsoft Office software increasing. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/xotih9), Twitter/X (https://bby.me/szec27), or Instagram (https://bby.me/x9zseb) and mention your "Google review #83664," we'll be happy to look into this with you.
Last week we went to Best Buy in Valdosta, Georgia. After having several people attempt to fix my phone so that I could switch my data from my old phone to my new one, we were beginning to doubt it was possible. Tatianna got the job done and kept such a pleasant attitude during the whole process! Thank you Tatianna! Best Buy is blessed to have you!
I asked to purchase a PlayStation five at 4:30 PM on Wednesday afternoon. The young man running the register told me they were in the back and that somebody would be bringing up the console shortly. He then told me to step aside and allow him to check out the person that was behind me. While I was listening to that conversation, he was being very rude to her and shrugging off the questions she was asking. I waited in line for a total of about 20 minutes and never received the console and decided to walk out without purchasing anything. I decided to go to target and was out in 10 minutes
Response from Best Buy
December 03, 2025
Hi,
Thanks for bringing you concerns to our attention. We would love to learn more about your recent visit. Please connect with us by private message on one of the below platforms. You may use Google review number 81129, as reference.
X: https://bby.me/oomxlc
Facebook: https://bby.me/vo4484
Instagram: https://bby.me/2ok0ey
As always never disappoints. Went during Black Friday and it was well organized