Best Buy Valdosta

!!!!!!!!! BEWARE !!!!!!!!! BAD CUSTOMER SERVICE BAD CUSTOMER SERVICE DO NOT BUY ANYTHING HERE MY DAUGHTER PURCHASED A PHONE AND WAS SUPPOSED TO RECEIVE IT IN 5 DAYS WELL SHE NEVER RECEIVED THE PHONE SO WE DROVE 3 TIMES TO BEST BUY AND WE LIVE 2 HOURS AWAY FROM THIS STORE YES SHE PAID PART WITH HER CARD AND 200 CASH SO WE CAME BECAUSE SHE NEED IT HER PHONE AND THEY CONVINCED HER TO PAY FOR A DIFFERENT PHONE IN THE THE STORE AND THE I HAD TO CALL AND GET THE REFUND WELL HERE IS THE GOOD PART THEY GAVE HER THE MONEY BACK WHAT SHE PAID WITH HER CARD BUT THE CASH THEY NEVER MENTIONED ANYTHING ABOUT IT SO THE FOLLOWING DAY I CALLED AGAIN AND THE GUY WHO ANSWERED THE PHONE TOLD ME THE CASH IS THE STORE RESPONSIBILITY AGAIN LETS DRIVE 2 MORE HOURS THE YOUNG LADY WAS DEFINITELY TRYING TO HELP BUT THE MANAGER SINCE HE SHOWED UP WAS WITH A NEGATIVE ATTITUDE BUT THAT'S OK BECAUSE I WAS THERE TO GET MY DAUGHTERS MONEY WELL THEY CALLED SEVERAL PEOPLE INCLUDING THE DM AND GUESS WHAT THEY TOLD ME THEY WERE GOING TO SEND ME A CHECK AGAIN YES A CHECK WHEN WE PAID CASH WE DIDN'T PAY WITH A CHECK SO NOW MY DAUGHTER HAVE TO WAIT 10 TO 15 DAYS IN ORDER TO GET HER MONEY BACK VERY BAD CUSTOMER SERVICE JUST BECAUSE THE CUSTOMERS DROVE SEVERAL HOURS TO BRING BUSINESS I THINK WAS ENOUGH TO MAKE AN EXCEPTION BECAUSE THE CLAIM WAS THE NIGHT BEFORE I AM PRETTY SURE THEY HAVEN'T EVEN CUT THAT CHECK BUT YES ITS OK FOR THE CUSTOMER TO SPEND A LOT OF MONEY IN GAS EVERY TIME I WAS DRIVING TO THE STORE TO GET A SOLUTION VERY BAD CUSTOMER APPRECIATION I WILL NEVER COME BACK TO BEST BUY AGAIN

Wanted to replace my whole iPhone 16 Pro Max instead of the screen because some derbies came out of charging port and they couldn’t keep it connected for diagnostics. I flicked the phone repeatedly and it didn’t come out of their port/holder. I drove 3+ hrs for this…..

I bought a computer from this best buy. They did not wipe it clean before I left with it so I drove 2 hours back home to find that out and had to make another trip. When I arrived the second time, they took the computer right in and started the reset which took about 2 hours or so. I don't have anything bad to say besides the fact that they could have told us over the phone how to do the reset ourselves.

Very friendly staff. One of the smallest Best Buys I've been to. They also had a lot of empty shelves. Other than that, it's a Best Buy.