Best Buy Warner Robins

Will never go to this Best Buy again. I ordered a gaming pc which was 840$. The guy brought it to the counter and slammed it down right in front of us. It hit the counter so hard it bounced back up. Mind you, this pc is glass. I asked if they could gently bring a new one out that hadn’t been slammed around and I was met with absolute attitude. They acted like we were in the wrong for asking them not to slam around our 800$ purchase. Not once was I told sorry. It’s also extremely dirty in there. Then I witnessed an employee dragging a tv around like it was a potato sack. Insane. I’m sure the pc we left with has been mishandled just the same. Go elsewhere.

not enough associates to help in the store even though numerous associates where just walking around doing nothing.

Can not get no one on the phone !!!!!!!

Concern Over Product Integrity and Failure of Post-Sale Support My wife’s recent experience with Best Buy has been extremely disappointing and raises serious concerns regarding product handling and customer service integrity, particularly concerning high-value electronics. She purchased a PlayStation 5 Digital Console at the Black Friday price, yet was later denied a price adjustment because the item was received in an opened, unsealed condition. This denial, based on the opened status of a product sold as new and factory-sealed, is highly unacceptable. More critically, the denial over an opened box is deeply concerning as it suggests this Best Buy location may be engaging in the practice of selling open-box PlayStation 5 consoles as brand new units. This is completely unacceptable for an authorized Sony retailer and violates the trust placed in Best Buy to deliver factory-sealed products. Receiving a used, returned, or opened product when purchasing a new, full-priced console constitutes deceptive business practice. I strongly urge Best Buy management and Sony's retail partnership department to investigate this matter immediately. Consumers need assurance that when they pay for a new, sealed console, they are receiving exactly that. Until these product integrity issues are addressed, I caution other customers to be extremely vigilant when purchasing high-value electronics from this location. Date of Purchase: November 28, 2025 Product: PlayStation 5 Digital Console