Randy F
September 02, 2024
Eric and Leah at geek squad were so helpful. They went above and beyond our expectations and helped us resolve a problem that they had never encountered before. Problem solved, and we all learned something in the process.
Got an open box tv, had damage, went out of town for work, came back within the 15 day window to return it. Manager would not accept it and made up and lied about 24/48 hour return window policy. (That does not exist) In stead of just saying it is up to manager’s decision. Online team is useless and can’t do anything. Was supposed to hear from a gm never did, I won’t be back.
Response from Best Buy
August 28, 2024
Hello and thanks for reaching out on Google, Lorenzo.
We understand the frustration when an item is damaged. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64127030.
Kindly,
^Graham
Maria from the Chromebooks sales went out of her way to find me a Insta360 she's amazing and Best buy definitely needs more like her .. Thanks Maria your Amazing !!!!
Had a very positive experience.