Best Buy Warner Robins

Absolutely ridiculous is all I can say. I bought a $2000 TV from Best Buy. Their worker loaded into my truck and strapped it down. Immediately when unpacking, I noticed damage. I plugged it up and confirmed damage to the screen. I returned to the store the next day. Not even 24 hours. The refused a return or exchange. All I wanted was an exchange. The staff were rude and claimed it was customer damage. I stupidly paid with my Best Buy account to get rewards. I filed a complaint on the card but it got denied because “I did not follow return protocol” and that this was a manufacturer issue, not Best Buy’s responsibility. I own a business, and I’ve added up all of my technology purchases I’ve made from Best Buy. I’ve spent over $90,000 since 2006. Best Buy will never get another cent of my money, and they’ve lost a loyal customer who’s been shopping there since 1994.

Update below…… Right now I’m not happy. If you had asked me yesterday, I would have said 5 stars. Today not so much. Today it’s 1 star. my husband and I purchased a laptop. The lady that helped was awesome. A mistake was made but I didn’t know until I got home (after closing). I have tried to get in contact with someone at the Warner Robins office today and I can’t. I called the number on the receipt and it goes to a virtual agent. They cannot provide me a number or connect me to the Warner Robbins store. I live 100 miles from Warner Robins Best Buy (the closest). I need to talk to a human there. Not some other human that can “help” that’s not there. I need the store number before I go to store so I can talk to them.UPDATE I changed it to a 5 star. I never got to speak over the phone with anyone at the store but my husband took it back and they made it good at the store. Just don’t expect anything over the phone at the store or any Best Buy.

The lowest star is 1. If a zero was available I would use that instead. This is not the Best Buy from 5 yrs ago. Not only is there no customer service. But BUYER BEWARE. Do not buy an open box item! I purchased a stove set up delivery for the following week( their earliest appt) got an email Monday saying my purchase was cancelled. Wait I just sold my old stove to make room for new and ordered a new knob from GE because one was missing on the open box stove that I bought. What happened next is why I will never shop there again. Of course when you call there’s no live person. So I go to store. Manager says you will need to call the “appliance resolution team” and wrote down their number. Sounds great but I called before leaving the store. Not only is there no such department, the number he gave me was disconnected. Upon calling 2 other numbers to which they said nothing they can do it has to be handled with leadership at that store. To which the store manager said nothing he can do at the store level. So after asking for some higher up that I could speak with. I was advised there is no one. You’ve been scammed. You can buy a new one at regular price is our only solution. The power cord is scheduled for delivery still and the warranty for a stove I don’t is still in place. I don’t do social media so do t bother advising me to go to Facebook or instagram to complain.

Total garbage, when they go bankrupt i dont wanna hear some sob story in the news. Ordered a freezer, after waiting out Side for 30 mins, i got a refund and bought same thing at lowes, out in 10 mins. Garbage store