I bought a TV at Christmas a couple years ago. Something went wrong and I had paid extra for a warranty and they refused to replace the TV or send a repair man. I will never shop there for anything. They tried saying I canceled my warranty. Funny thing is the TV should have been covered under the store warranty as it wasn't that old. Guess what I am still paying on that TV because it was over 2000.00 with the boes. I am taking my sweet time paying them back. I work hard for my money. I don't make that many big purchases but never again will Best Buy get my business!
Response from Best Buy
April 03, 2025
Hello, Tammy,
Thank you for taking the time to reach out on Google with a review. I can definitely understand the desire to make full use of your Geek Squad Protection. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65001691 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Best regards,
^Ryan
Car installer is a Pro at installation and Expert at customer service. Extremely encouraging, patience, friendly and highly informative. Sold me on better product
I came in with my fiance looking for a soundbar that we can hook up to his Xbox and the TV and the assistant Autumn was very rude, treated us like we were dumb, and tried to upsell us on a TV when all we wanted was a soudbar. There was a younger lady at the computer center who was able to help us out quickly and professionally I can't remember her name unfortunately. Nathan was the one who had rung us up and he was very polite and friendly.
Response from Best Buy
March 24, 2025
Hello and thanks for reaching out on Google, Kambria.
Shopping in our stores should be a pleasant experience and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64963645.
Kindly,
^Graham
Should of known when I saw a multitude of customers standing around.
Don’t waste your time. I waited and waited for a 1500.00 tv and they just blew me off.
Was told “We’re a little short staffed “
That’s when I walked out. NO SALE
Response from Best Buy
March 10, 2025
Hi Damian,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64912361.
Thanks,
^Caleb