Best Buy Warner Robins

The lowest star is 1. If a zero was available I would use that instead. This is not the Best Buy from 5 yrs ago. Not only is there no customer service. But BUYER BEWARE. Do not buy an open box item! I purchased a stove set up delivery for the following week( their earliest appt) got an email Monday saying my purchase was cancelled. Wait I just sold my old stove to make room for new and ordered a new knob from GE because one was missing on the open box stove that I bought. What happened next is why I will never shop there again. Of course when you call there’s no live person. So I go to store. Manager says you will need to call the “appliance resolution team” and wrote down their number. Sounds great but I called before leaving the store. Not only is there no such department, the number he gave me was disconnected. Upon calling 2 other numbers to which they said nothing they can do it has to be handled with leadership at that store. To which the store manager said nothing he can do at the store level. So after asking for some higher up that I could speak with. I was advised there is no one. You’ve been scammed. You can buy a new one at regular price is our only solution. The power cord is scheduled for delivery still and the warranty for a stove I don’t is still in place. I don’t do social media so do t bother advising me to go to Facebook or instagram to complain.

Service there is awful! No one knows jack shit about the merchandise. Most stuff you'll want is out of stock.

Customer service was very quick and pleasant

Came into the store to do an exchange on my screen protector that has a life time warranty. But was informed that the store messed up my warranty exchange that I previously had done in August 2025 and because of their mistake, the store manager, MARCUS Wanted me to pay $70 for a new screen protector. my previous screen protector was only $30. I asked for a compromise being this WHOLE situation is actually their fault but he would not budge No accountability!!! unacceptable !!! Don’t know who put him in management. He needs a lot more customer service training.