Workers don't even know how to search their own inventory. 10 people working and only one on register
Response from Best Buy
April 25, 2026
Hi, Jared,
Thanks for taking the time to leave a review. I can certainly understand expecting support locating an item, as well as a speedy checkout process.
If you require assistance, feel free to send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #145948” when reaching out to us.
Self service basically even with all the employees walking around
The employees are incredibly rude. They will actively ignore customers seeking help. I had to wander the store trying to get help in order to buy a tablet, only to resort to asking the employee stuck at the door. She told me to go to checkout register to get a tablet from "behind the counter".
So I went and asked the employee at the register. The employee told me they don't have tablets up front and proceeded to look at me like I was retarded. Mind you, there is a massive locked cage full of tables RIGHT BEHIND HIM. After I pointed out the obvious, he gave me the dirtiest look and then hobbled all 500 pounds off somewhere to find a key.
Then, after all that, the device I was looking for wasn't even in stock. So I still ended up having to order it online anyway.
All in all, the employees are incredibly rude, unhelpful, untrained, and unkempt. The store is very dirty and most of the merchandise is out of stock. The lack of selection and the customer service at this store is a prime example of why physical stores are going out of business and why people resort to ordering everything online from the comfort of their own home.
I would gladly wait a week and pay extra for shipping than ever go back to this dirty store again.
Response from Best Buy
April 14, 2026
Hello, Don,
We understand that having concerns with your experience at the Warner Robins, GA Best Buy location can be difficult. We would be glad to investigate the cleanliness and rudeness concerns you have presented if you would like to reach out to us on any of our social media profiles below with Review 141431.
Facebook (https://bby.me/j7pJLe)
X (https://bby.me/BJNkLC)
Instagram (https://bby.me/7Z0UU2)