Emptynesters T
May 26, 2025
It’s hit or miss here. I have had bad and great service. Once I bought a security system for my RV after a break in and they sold me a wired one after I told them I needed wireless. I had to return right before closing to get correct one and was almost left without security after a break in as a single woman. I have bought my MacBook Pro and got my warranty plan and that has saved me tons here and on all my other Best Buy purchases. It is my local Best Buy so I keep going back, but I think they need to train their employees better especially if it is regarding security systems and peoples safety.
First time visit to the inside of this location. I'm not impressed. Everyone I asked questions had zero idea about anything. The chrome vendor tried to answer questions for them but it wasn't his job to do so. I walked out without anything or any information I was seeking so it was a waste of a trip.
Nathan was most helpful. I explained what I used a laptop for, and he advised me through the entire purchase. He respected my questions as I am a semi-literate computer user and an older person. This has been my experience with this location since I first purchased a computer for my son in 2001. I will continue to shop at Best Buy for electronics, appliances, accessories, etc.
We bought a new laptop and Kenda was our agent. She was very knowledgeable and answered all out questions. She went above and beyond helping us out to make sure we got everything we wanted. I would give her 10bstars but there are only 5. If you want real customer service ask for Kenda when you get there.