Best Buy Warner Robins

Terrible experience, I went in to purchase a couple of TVs and could find NO ONE to help, despite several groups of employees huddle together sharing gossip at the registers, the phone counter, and the middle of the store. I went back to the front to ask if anyone was working in the TV section and he said he would send someone over. I waited 10 minutes and went back to ask a second time... same deal. Someone finally came over and told me the TV I wanted was in the warehouse and would have to locate it. After about 5-10 minutes another employee came over and said "yea, can I help you?" and I told him I had already sent someone to look for a TV, but that he had not come back. Needless to say, ended up leaving with no TV and having to order it for delivery from BestBuy. And folks wonder why online shops are killing brick and mortar stores. Do Better!

I am extremely disappointed with my experience with Geek Squad at Best Buy. When I dropped off my phone for repair, I was quoted a turnaround time of 3–7 days. It has now been 27 days, and I still do not have my phone back. Even more frustrating than the delay is the complete lack of communication, explanation, or accountability throughout the process. Every time I have reached out for an update, I have received little to no useful information. No one has been able to explain why the repair is taking nearly four weeks longer than promised or provide a realistic completion date. I understand that delays can happen, but keeping a customer’s phone for 27 days with no clear communication or resolution is unacceptable. If the actual repair timeline is going to be weeks instead of days, customers deserve to know that upfront. I expected much better service from a company like Best Buy and Geek Squad. Unfortunately, this experience has been frustrating, disappointing, and a huge inconvenience.

Ask for Taylor for AMAZING service. I went into Best Buy tonight to buy a laptop for work. As soon as we walked in Taylor greeted us and asked if we needed help finding anything. Awhile later I had some questions about processors and Taylor was very helpful in informing me of the differences between multiple systems. I didn’t realize they were closing (Apple Maps said differently) and she was devoted to helping me find the laptop that has all of the features I needed. HIGHLY recommend her and will be visiting this location again!

All Best Buy Employees at this location are so knowledgeable... Great service with a smile!