Best Buy Warner Robins

Great selection, just piss poor customer service almost every time I come here. I’ve been shopping here for years as there isn’t another option to be able to get a lot of the things the seller same day. If you manage to snag an employee they are okay, for the most part though they'll do there best to walk right by you and keep trucking. With their new system you have to track down an employee get on a list for another employee to come find you and help you. So if you need anything locked behind a glass case which is about half of their inventory, expect about 50 minutes on a slow day to be helped

The staff was great! They went out of they're way for me in helping me find what I needed.

I ordered a TV on Amazon earlier this week and came to pick it up from the store. I was directed to Renee at the customer service counter. Renee could not have cared any less about me or my order. I showed her my order confirmation , and “ready for pick up” email. She insisted that she needed to see a QR code that I did not have nor could she tell me how to find it. She simply shrugged her shoulder in a “ I don’t know what you want me to do” manner and sending me out of the line TWICE to find the non existing QR code. I finally sought help from a different staff member who informed me that all she had to do was type in the number I showed to her TWICE! As a former employee of this same Best Buy and a faithful customer, I have never experienced service like this. EVER. She should not be working anywhere in the front where she has to interact with paying customers. I could understand if she didn’t know the process. She literally didn’t even TRY to help me get the items I paid for! If I come back and see her working, I PROMISE I will walk right back out of the front door and shop elsewhere.

Management sucks, doesn’t want to help their employees. Waited 2 hours for help with progressive leasing and their manager didn’t care to help. What a waste of time