They always have the nicest people working at this location.
Alan (the Tech) was very professional and helpful throughout the entire process (replaced my stock speakers in my F-150). I want to also thank the Gentleman that was working the Geek Squad desk Friday afternoon (27Feb) and informed me that the Warner Robins location had a new tech for car audio installation (I was prepared to go to the McDonough location).
I put in an online order and when I got there it was not ready (no big deal). After waiting 30 minutes by the counter I get an email telling me my order has been canceled. I walk the 10 feet to the register and ask what happened and they said they didnt have it. I asked if there was anything the could do to help me since ive been waiting for so long, but no help was offered. No offer of looking for the like product, no discount for another similar product, nothing helpful- just a staff that looked like you are bothering them and keeping them from closing.
Response from Best Buy
February 26, 2026
We understand the frustration when an order is cancelled unexpectedly. While we always try to provide accurate stock information on our site, there are times when a product may be unavailable, resulting in a cancellation. We recommend waiting to receive the notification that your order is ready before visiting the store after placing an order. Learn more here: https://bby.me/prkg9b
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/m1qifs), Twitter/X (https://bby.me/yw3pfz), or Instagram (https://bby.me/fx1ga8), and mention your Google review, 121908.
Jeffrey B
February 14, 2026
I honestly don’t know how this place is still open. Every time I go there they never have the item that they display in stock, after waiting for 15-20 minutes in their “queue.” They always offer to order it, but I can do that myself from their site or other places like Amazon. There really is no advantage to shopping here if they don’t carry appropriate level of inventory. This is a prime example of why brick and mortar stores are unable to compete with online retailers. So, in the end…I took my business to the old reliable Amazon to buy an iPad.