Best Buy Warner Robins

David S from the Geek squad fix my crusty old laptop computer 🖥 in 5-10 minutes for free Absolute legend! CPR cellphone repair quoted me $160-$200 and 3-5 business day wait extremely happy with this best buy they earned my business

We came to this location to get a trade-in value quote. We were directed to the customer service line, which is also their cashier. The line was rather long, with about 6 people or more ahead of us and waited about 15 minutes in line. By the time we reached the register and told the cashier why we were there, she asked us if we could wait until she finished checking out the people behind us. By then, there were about 4 more customers lining up. I told her that we had already been waiting in line and didn’t think it was acceptable to service all other customers before us. At what point were we going to be assisted when more and more customers were checking out? We decided to leave and will not be returning to this location.

I frequently visit Best Buy and appreciate the friendly and welcoming staff. However, I've recently encountered some confusion while trying to trade in my old device and purchase the Samsung S25 Ultra. When I first went to the store, I was informed that I needed to schedule an appointment to buy the phone, which seemed unusual. However, when I called to set up an appointment, I was told that no appointment was necessary. When I visited the store again, I was once again told that I needed an appointment. This inconsistency has been quite frustrating, as it has made the purchasing process more complicated than expected.

I went today to buy a new tv. Had a sales man come help my wife and I out and he was very knowledgeable and helpful. But when we found the tv that seam to be right for us, plus it was an out of box sale. Seam even better. The sales man said they must have labeled it wrong that price was not right and there’s nothing he could do. We said we understand could we talk to a manager he yes definitely he understands how we felt at this point. So when (Samaria) who said she is the manager came, she saw not only was the price wrongly labeled. They labeled the Energy paper on the tv wrong too! Plus the sticker they put on the back of the tv that says what is wrong with the tv was labeled wrong as well! (Samaria) the manager never apologized or acknowledged that they were in the wrong. Instead said She said there’s nothing she can do very rudely and ripped off everything that was wrong and said fix do you want it now! Wow is all we could think of at this point! We still needed and wanted a tv just blown away by how unprofessional (Samaria) the manager was! At this point we ask for another manager above her and she said you can. On your way out my store! We was blown away again with her attitude. So I said what? She said it on the wall out the door! I ask can you show us where? She said no! Wow again! So we went to the front desk to ask the guy if she is even a manager at all and if there was anyone else there about her to show how she treats her customers. The guy at the front was very nice said sorry yes she is a manager and no one else was there above her. So ask where this picture of the person above her is? (Samaria) this manger stops him from talking to us and tells him he better not show us this picture of the manger above her! Wow again. At this point we feel so disrespected and embarrass that we was going to leave. But wait (Samaria) this manger tills me that she will get a Restraining order against me! I thought for a second that we will just leave but, we as paying customers and as customers that never got angry or mad or any bad words or done anything wrong decided to tell her if that the policy then please do what needs to be done and let’s have this document. So she put a restraining order on me because she can! I have pictures of all the things that was mis labeled and more… so disappointed in the way Best Buy handled this and I am going to proceed to show everyone how my experience went at 3040 Watson Blvd, Warner Robins, GA 31093 Best Buy. The time was around 6:00 Sunday January 26 2025 in case anyone from Best Buy wanted to watch the video of it! Said that tv should have been $1800 not the $745 that they falsely label it as! I understand stuff happens and there was plenty of other tv’s we was interested in but because of a bad manager you lost a sale an customer and bad advertisement. She needs to have action taken from her boss if not fired! If she done it to us she doing it to others and that just not right!